36,455 stores
1,205,475 reviews
6596 shoppers online now
14 reviews 
posted May-03-2011 “hello,thanks for your comment here,it is so important to us to improve our customer service.could you please tell me your order number so that we can contact you or you can contact our customer service to eliminate your discontent.
Looking forward to receive your reply!”
posted Jan-07-2010 “Hi,
We are really sorry for the inconvenience. Our customer representative is trying to solve the problem. We will be in touch with you and try our best to fix it.
If you still have any questions, you can contact with us by phone, online support or email.
Best regards,
VP team”
posted Jul-05-2010 “Hello,
This message is from VPONSALE for wedding dress, about the dresses, we always suggest that our customer order them at the same time and put them in one order so that we can aviod the color shading, so after we received all dresses, we will ship them at the same time, if we found there are in the different color shading, we didn't ship it to you, also we would like to return them let the factory match all colors for you, just because you order them in the separately order, so we didn't compare the color of each dress, we just compare the color to our color card, and if the color shading can be accepted, just a little different, we also can ship it to you, because the color shading is different in the different time, hope for your understanding!
Best wishes
VP team”
1/5
posted Apr-05-2011 posted May-03-2011 “Hello, this is vponsale,sorry for the later reply!
something uncontrollable happened,but everything is ok now.”
posted Mar-22-2010 “Hi,
So sorry about the troubles we caused to you. Our worker has contacted you about this matter. Could you please check your email? Please don't worry, we will try our best to solve this problem for you.
Best regards
VP team.”
posted Jun-23-2011 “Dear diluckshnie
Thanks for leaving your review here. Sorry for your disappointment. And we have informed our Customer Service Team to contact you by the email but with no reply. Have you received our emails? Hope to solve your problem.
Vponsale: bridals' professional online store. All products are set to be shipped by world's most reliable shipping company after strict product inspection.
http://www.vponsale.com/contact_us.html
Should you need more help, send an email to Customer Service Team plz, they will get back to you as soon as possible. Thank you for your patience. Have a great day!!!
Regards
VponsaleEmily”
posted Jul-05-2010 “Hello,
This is VPONSALE for bridesmaid dress. We are sorry to hear that you need to cost $250 for another dress, about the pleats, we need to use the pins to sew it to the dress, so it can be fastened, if not, it will hang down, about this matter, we suggest that you use the electric iron to neat them again, and this dress will looks like the one in the picture. When we said that give you 30% refund for compensation, you agreed with this, thanks for your understanding!
best wishes
VP team”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Visa / Mastercard
American Express
Discover
Priority Next Day
2-3 Day Delivery
Secure Order Processing
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I ordered a prom dress from them on 9th February and also requested a colour swatch to match a waistcoat to the dress. About two weeks later the colour swatch arrived but no dress. I have repeatedly tried to contact this company regarding the dress and when I log on to their shop site it states that my order has been delivered - they did reply to an email I sent them about this stating that the dress was not ready when they sent the swatch and that the dress would follow soon. I have reapeatedly emailed them trying to find out when I can expect the dress but they have still not responded to my messages and I am seriously considering taking action against the company via Paypal to get a full refund. <br><br><br>I will keep you posted on the outcome of this.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/721903#comment721903","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"kazzagazza68","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Appalling customer service (if any). Tried contacting them about wedding invitations and got someone on the phone who was impossible to understand. Still haven\u0027t heard from them since we placed the order 4 days ago, and we tried to call them again more than 15 times. We are now trying to cancel the order... I WOULD NEVER RECOMMEND THIS COMPANY!!!","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/737935#comment737935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Unhappy_and_unsatisfied_customer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT ORDER DRESSES FROM VPON. I ordered two dresses in style VPBN029 and looked at the color card to pick a golden yellow color. When the dresses arrived, they were canary yellow because the chiffon overlay was neon yellow over the golden color. Additionally, the bust of the dress was HUGE and did not fit as I had specified. I contacted customer service to return the dresses and instead of sending me the return address, they asked to provide pictures of the dress not fitting (which was never listed in their return policy). After sending in the pictures, they said they didn\u0027t trust my measurements and wanted me to get an actual dressmaker to measure the dress. They agreed to give me a 30% refund and I could just get the dresses altered but that still doens\u0027t fix the color. You should know that they are located in China and only have customer service hours for China, so I\u0027ve been staying up late to try to talk to them online. Furthermore, they speak very very poor English- don\u0027t even bother calling.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/529483#comment529483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"frustrated247149","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My emotions are mixed, now that the wedding is over. I ordered 8 bridesmaid dresses some at the same time and some at different times. when they all came in some were different shades of brown, different sash width, different sash color, basically all the dresses were obviously the wrong color pattern. So I emailed customer service and they said all orders must be placed at the same time to get the right color because they use dyes to color the clothes. It was not completely true because the dresses that I ordered on the same time still came out to be the wrong color. So thank God I was able to send some dresses back and get a full refund. But there are still some dresses that I could not return. This experience was a nightmare. Thankfully I found a US company that sales cheap dresses, cheaper than VPonsale and I was able to use the refund to purchase all 8 of my girls dresses in the right color and style I like.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/581299#comment581299","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"pippi1985","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the invitations from VPONSAlE and had a great experience. It took only about a week for me to receive the invitations from the time I placed the order. They were exactly what I expected. Great quality and price. Would truly recommend them to anyone. I also ordered a dress for my sisters wedding and did not encounter any problems. The dress was tailored to my body and it fitted just right. I would definitely shop at VPONSALE again.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/581420#comment581420","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"lora76","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am grossly disappointed in this company. My friend ordered and paid for my wedding dress on February 20. She paid for a rush order and extra to have it shipped to me and was assured that it would arrive in 25 days. Now my wedding is a week away and I have received no dress and no response to my email asking about its whereabouts and its arrival date. My friend has also been contacting them and to date we are still dissatisfied and beginning to panic. What is happening?","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/733166#comment733166","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"SylviaW","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ENTER THIS COMPANY WITH YOUR GUARD STAYING UP!!!!.. I ordered my bridesmaids dresses on feb 20 my wedding was March 13 I never could get in contact with a English speaking person! I finally received the dresses on March 16th ( 3 days late) and on top of that they were the wrong color i ordered wine i received cherry. NOT A HAPPY OR RETURNING CUSTOMER!!!","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/551244#comment551244","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"KermitsGirl","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My wedding was on Jan 2011 and I ordered all seven bridesmaid\u0027s dresses from vponsale. In terms of cost and speedy shipping and handling they were the best. They also had great support on their website through chat. I ordered two different styles of dresses. Please see the comments below for each:<br><br>http:\/\/www.vponsale.com\/bridesmaid-dresses\/bridesmaid-dress-stylevpbns44-p-2166.html<br>This dress was stitched perfectly to the measurements. It fitted my bridesmaids like a glove and made them even more beautiful on the day of the wedding.<br><br>http:\/\/www.vponsale.com\/bridesmaid-dresses\/bridesmaid-dress-stylevpbns13-p-2135.html<br>Three of the dresses were ordered from the style above and unfortunately these dresses were a horrendous fit. The dresses didn\u0027t look at all like the picture and were loose from areas that needed to be fitted. I had to hire a seamstress to get them salvaged so that the bridesmaids could wear them on the wedding day.<br><br>My overall experience is 50\/50 with vponsale. Also they promised free jewelery and what was shipped was not what we had selected. So quite disappointing that way.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/687410#comment687410","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"diluckshnie","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They are giving me a refund.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/581030#comment581030","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"yabbadabba","rating":"0"}, "single");){kind=link}
"THEY HAVE ISSUED REFUND......THANK YOU SO MUCH FOR YOUR UNDERSTANDING."