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14 reviews 
posted May-20-2012 “Dear Madangrycustomer,
This is Yani from customer service team.I would like to apologize for the unpleasant experiences that you have had while shopping with us.
I'm sorry to hear you got the wrong fit for the dress you ordered.And also the unpleasant customer service.
our service Time:
GMT 1:00 AM - 9:30 AM
EST 9:00 PM - 5:30 AM
CST 8:00 PM - 4:30 AM
MST 7:00 PM - 3:30 AM
That might be the reason we didn't get to you in time. We really hope for your understanding.
It is of our concern to give our customer a quality service that is why I will personally look into the situation and I hope we can come up to a favorable solution to this.
Yani”
posted May-02-2012 “Hi Vceee,
This is Yani from customer service team.I am so sorry that you got a dress in a wrong size and color.My apologies for the inconvenience. I am getting into this situation right now and keep you posted for update.
We very much appreciate your feedback as it helps us work on improving our service and products.
Yani”
posted Apr-17-2012 “Dear Customer,
I’m sorry to hear of the inconvenience you have experienced while shopping with us.
I am so sorry to hear you got the wrong fit for the dress you ordered, and I am very sorry that you not satisfied with our dress and our packing.
The customer service are now aware of the situation and we will soon get back to you for update.
We very much appreciate your feedback as it helps us work on improving our service and products.”
posted Apr-12-2012 “Dear customer,
I'm sorry to hear of the inconvenience that the delay of delievery.The customer service are now aware of the situation and we will soon get back to you for update.
VPonsale”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"The prom dress I ordered arrived very promptly but was very poor quality, fit and finish. I was very disappointed overall. I contacted the company to return the dress and now after seven e-mails and photographs of the problems I still have no return address and am no closer to getting my money back. My advice do not deal with this company ","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1559786#comment1559786","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Wrea1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is a freakin joke!!! there customer service is handled by 2year olds I think!!! If u order from this VPonsale place please give youself at least 6months prior to your event. Becuase all the mess ups and returns you have to deal with will take that much time. Okay...where do i start i placed my order in April..this first time i ordered with them...I waited 3days for an confrimation..never got it..but they absolutly took my $$ from my acct right away..i had to email them twice about my order. until they finally responded..only to tell me they seem to think their company lost my order. i had to replace my order with them via email cuz like i said their customer service is non exsistance! I placed my order and waited for a confrimation...never got one..i had to ask them if my order was place..and i asked over and over please send me a confrimation with my sizes item # ect...they never did all they would say is \u0022yes we got your correct order\u0022 and BEST WISHES!! I swear i confirmed my order with them with sizes and ITEM# repeatedly i sent at least 5 emails...&i got the same rrasponce over and over..thats when i started to get worried...I recieved my dress yesterday afternoon...AND IT WAS THE WORNG DRESS MADE!!!! I was in tears & irrate!!!! No one ever awsers there custimer service line. Until i read some reviews and this company is located in China!!! They do not speak any english and handle eveything over email. They why put your costimer service #\u0027s on yur website. I sent them an email after I got the dress nothing like the on I order online. its been a day and still havent got a reasponce yet!!! my event is in 3 weeks and with no money and an ugly dress i did not want..I have no idea what to do! i will never order from this company again!!and i will write in every review about this companys awful customer service!!! DONT ORDER FROM THIS COMPANY ITS A SHAM!!! YOU WILL NOT ONLY LOSE YOU $ BUT IT WILL ONLY CUASE U MORE STREESS THAN ANY HAPPINESS! VPONSALE YOUR COMPANY IS PETTIFUL!!! VPONSALE YOU HAVE RUIN MY EVENT MY DAY AND PRETTY MUCH MY WHOLE MONTH!! THANK YOU FOR NOTHING BUT STRESS THESE LAST FEW WEEKS!!!","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1534234#comment1534234","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Madangrycustomer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered my wedding invitations here and I received them in less than a week of them being shipped. The tracking number they gave me was incorrect but they cleared that up once I emailed them. The invitations look great, I am very happy with them! However, five of the response card envelopes are missing and the adhesive on the main envelopes does not work at all. It just tastes bad, and I had to get seals. The seals look very nice on the envelopes and the invitations are good quality and were a great price. I added blue ribbon for something extra, and they look very elegant! Thank you Vponsale.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1496215#comment1496215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"CourtneyMeow","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had just ordered my wedding inviations from vponsale and I LOVE them! Fast, Great service. Very reasonable price!!","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1494015#comment1494015","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"meg11booth","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very unhappy with this company. I ordered in early February and asked for delivery asap. The first dress they sent.. while well made.. was totally wrong color and the zipper broke right off right when my daughter started to zip it came off in her hand. so we could never see if it fit right.. but since it was the wrong color.it wasnt going to work. they admitted it was their fault but wanted the other dress back before beginning a new one. the postage was $18.to china and they never offered to pay any of the postage. now i got the new dress.. too late for the rehearsal .. and the dress is wrong color again and totally doeesnt fit at all. like no where close and i had to just find a dress off the rack .. not as nice and last minute. wont match the others in the wedding. now i need a refund and i bet i wont get it. so probably out of total of 150.00","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1489935#comment1489935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"vceee","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a prom dress for my grand daughter. Has arrived, the bust is the wrong size, as are the hips and waist. <br>The inside of the dress is a disgrace, tacking stitches, hems on the inside slashed, stiff lining split, all in all a total disaster. The dress was so creased and screwed up in a small parcel, not tissue paper to stop creasing and why oh why did you not pack this in a proper dress box?<br>We are now having to find someone to try and put this right,<br>but there is not enough material to let this out, so we are <br>having to patch it up.<br>I would like a partial refund on this dress it cost over \u00a395.00<br>and perhaps you could as a gesture of goodwill send a couple of metres of extra material so we can finish this dress.<br>My order number was 9032. <br>I look forward to hearing from you rather urgently.<br>Thankyou. Les Stonehouse.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1454033#comment1454033","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"dyson36","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"we just got our invitations and they look great. The wedding invitations are gorgeous. Their price was low. They used UPS to deliver my order, so fast. not only are they cheaper then else,but do a awesome job as well without charging for proofs I am so grateful, and I definitely recommend this site!","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1407769#comment1407769","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Errika0210","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some samples online. After a month, I had still not received them and my status still said processing. I tried to email them and after a week posted a comment on this site. I very promptly received an email from them after posting the comment. Turns out the wrong address was pulled from my PayPal account which is why I had not received them. Their customer service in dealing with this matter has been less than appealing, however they generously offered to send me new samples for free. ","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1354373#comment1354373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"mguth","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very pleased with my wedding invitations! Not only were they good quality but they arrived very fast. Vponsale has great customer service! I am so pleased that this was so easy!","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/1355141#comment1355141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"ashreba18","rating":"5"}, "single");){kind=link}
"This is a horrible website!! I order dresses regularly from other websites and have had dresses tailored to my size in the past so I was 100% sure that the measurements I gave would fit me. The dress arrived and the measurements were totally wrong. It was a few inches too long at the bottom and a few inches too small at the bust so the zip wouldn't fully close. I couldn't believe it! I contacted vponsale through email immediately along with photos of me measuring the dress to prove that the size was wrong. They insisted that I return the dress for them to check so I did with an extra £26 shipping fee from my pocket!! I've been regularly contacting them since and they've been replying with 'our quality control department is checking the dress'. A month later I had to contact them yet again and they've replied saying they will only give me 50% refund because the dress is the correct size. This is a total lie! They didn't even have the decency to send me an email to inform me - I had to ask them! This is total fraud and I am entitled to a full refund so I will not stop here. I will do my best to get all my money back because this is entirely their fault. Please no-one shop from this website. There are plenty of decent and professional websites such as promgirl which have much better service."