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156 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/vponsale","store_thumb":"\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","store_rating":8.75,"total_reviews":"156"}", "store");)
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posted Sep-16-2011“Dear DTT2011
This is Vponsale, we are glad that you love dresses from us.
We have checked your message and found your another order number is 16384, right? And we have shipped the package by FedEx, trucking number is 492152765097 on 26th of August. Hope you and the bridesmaids would love the dresses, too.
Thanks for your time. Hope a further cooperation.
You have received two orders now, right? And package by Fedex is our gift for you, thanks for shopping at our company.
Regards,
VponsaleEmily”
posted Aug-21-2011“Dear Holli
This is Vponsale.Thank you so much for sharing your nice experience to us! Your satisfaction is our biggest pride.
Thanks! Have a nice day!
Regards
VponsaleEmily”
posted Jul-25-2011“Dear Emily
Plz accept our apologize for your disappointment. It is our rule to remeasure the dress when we receive it. We have got the size and we made the dress in wrong size, so we gave you a full refund. Sorry again for the issue.
BTW, you have mentioned that the bride as well as the bridesmaids, all of them have wrong size! Could you tell us their real order number or just one of the names? Then we can know about the details and contact immediately. We care about every customer's satisfaction, we will help to solve problems, make amends for unsatisfactory if we cause.
VponsaleEmily”
posted Jul-25-2011“Dear Customer
Thanks for leaving your review here. Sorry for your disappointment. We check about your order and found we have sent you the cloth as promised, we have shipped the cloth to you by UPS, here is the tracking number:1ZW2V6360448074891. And we try to refund your money, but we find that your paypal account is not available. We have emailed you, plz check and reply us. Thanks.
Vponsale: http://www.vponsale.com/contact_us.html
Regards
VponsaleEmily”
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posted Nov-21-2011![Share Kenny_Howard review](javascript:share_rating("{"review_body":"UPDATE !!!<br><br>I have now been offered a full refund, and have received an email to advise that this is being processed. This is without having sent the dress back as yet, but I will do that today.<br><br>Therefore, with this issue now resolved, I am satisfied with the customer service.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/939893#comment939893","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Kenny_Howard","rating":"4"}", "single");)
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![Share Koru review](javascript:share_rating("{"review_body":"I ordered my dress from VPonsale on the 28th September, and it actually arrived today. I was a little nervous when I ordered my dress after I read some bad reviews. Thankfully my dress is 100% PERFECT! It fits like a glove, although it is a tiny bit long. Other than that its fantastic, its great quality and looks like a lot of care went into making it. I can\u0027t fault this dress, I\u0027m so happy with it. I just hope I do it justice when I wear it to my first ball :) <br><br>The customer services was also very helpful. <br>Thank you VPonsale.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/896063#comment896063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Koru","rating":"5"}", "single");)
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![Share Mondt313 review](javascript:share_rating("{"review_body":"I received my invitations yesterday they ate absolutely beautiful they were so cheap I recommend them to everyone so so pleased and the customer service was great very quick response and I received the invites within a week fantastic","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/887858#comment887858","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Mondt313","rating":"5"}", "single");)
Share review![Share tacophatty review](javascript:share_rating("{"review_body":"I see that vponsale is answering this website better than they are their emails \/ phone calls so seems like ther perfect place to ask them...<br><br>My fiance and I ordered some invitations on your website. I got an email today saying the order wouldn\u0027t be processed until the 7th b\/c of the Holiday season in China but customer services would be available. I don\u0027t have a problem with this but I need to know the day the invitations will be delivered and no one is answering my phone calls. Please reply with an estimated time of arrival for my order. I\u0027ll also need to speak to someone about the design before it is printed.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/887073#comment887073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"tacophatty","rating":"3"}", "single");)
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posted Sep-24-2011![Share Michelle77 review](javascript:share_rating("{"review_body":"I ordered a bridesmaid dress from them and when I received it I was very pleased, it was made to a very high quality and was much better then I thought my daughter looked amazing in it. We ordered the custom made and when it arrived it was a perfect fit I\u0027m really happy with my purchase and will now be ordering a further four more of the dresses. The dress also arrived very quickly. ","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/877702#comment877702","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Michelle77","rating":"5"}", "single");)
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![Share DTT2011 review](javascript:share_rating("{"review_body":"we ordered 2 dresses at the end of july and received them today. Quality is FANTASTIC, the dress is made better than I expected and am really pleased. I see the bridesmaids next week, I am a little worried they wont fit because the dresses look small but I am sure they will be fine. Great service from VPONLINE, thank you cloud you have been wonderful and very helpful. Thank you We are now waiting for the next batch of bridesmaid\u0027s dresses.<br><br><br><br>HI VPEmily, Little confuused, the tracking number i was given by cloud was 1ZW2V6360447675243 from UPS and now you have given me this one, Which is it??<br><br>Cheers<br>","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/841097#comment841097","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"DTT2011","rating":"5"}", "single");)
Share review![Share Holli103 review](javascript:share_rating("{"review_body":"LOVE LOVE LOVE My invitations. They are adorable in person and I had excellent customer service while perfecting the verbage. <br><br>The only thing I would say is the Thank you \u0022Cards\u0022 are just post cards and the paper is shiney which will make it hard to write on. I thought they would open up like a real card. <br><br>If I had to order all over again I would change nothing but not ordering the thank you cards. I will recommend this company to everyone getting married.","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/834962#comment834962","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Holli103","rating":"4"}", "single");)
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![Share Unsatisfied87 review](javascript:share_rating("{"review_body":"I placed an order for my bridesmaid dress in early April. I needed it by mid May. The dress cost almost an entire paycheck for me so I couldn\u0027t order it any earlier. I chose a standard size based on their sizing chart (ordering one size up in case they ran small). I received my confirmation and replied to it just like they asked. They said they were making the dress. I waited. The week OF the wedding comes along and I STILL do not have a tracking number for shipping. One of the other bridesmaids had received her dress which was sized completely wrong, the bride\u0027s dress was also completely wrong as well. This had me extra worried. I got my dress two days before the wedding, and it was COMPLETELY wrong. The bust was one size too small (compared to what I ordered), the waist was two sizes too small, and the hips were three sizes too small. HOW THE HELL this happens I have no idea. I ordered a STANDARD size off of their chart and ordered one size too large for myself. I lost weight between ordering and receiving the dress as well, so my measurements were even smaller than originally ordered. Where the entire thing only one size too small it would have fit perfectly. The sizes were CERTAINLY not what I ordered. Because of all this stress, the bride uninvited me and told me I wasn\u0027t welcome at her wedding. So I started to go through the steps to returning my dress. The company offered me extra fabric to get it fixed at a local dressmaker\u0027s at least five times. I replied EVERY time that I would only be happy with a full refund. I realized they were only giving me the run around so I could not file a dispute with Paypal. DO NOT LET THEM DO THIS TO YOU. FILE ASAP. They finally agreed after a month of arguing with them (almost daily in my emails) to let me send the dress back, THEY would measure it and if it was wrong on their part I would get a full refund. I decided I wasn\u0027t taking ANY chances so I measured the dress flat and took photos with the tape measure ON the dress and notes with sizes clearly written out. There was no way they could tell me I was wrong. After paying $40 to ship it back via International Express USPS, it took them another week to refund my money after agreeing it was sized incorrectly. So it took a month and a half to get my money back. I will NEVER be doing business with China again. Not only did this company cause undue stress to myself, but also the bride, the other bridesmaid (who\u0027s dress was too small as well), and the maid of honor, who\u0027s money was taken but the dress wasn\u0027t even made at all.<br><br>I\u0027m glad I got my money back but buyer beware BUY AMERICAN.<br><br>I DID get my money back in the end, after a month and a half song-and-dance routine on the part of the company to try to swindle me out of it. Their customer service would tell me one thing and then say and do something totally different. I had to email daily, as well as call them constantly and harass their Chat service on their website to get anything done.<br><br>Avoid the trouble!","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/814789#comment814789","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"Unsatisfied87","rating":"1"}", "single");)
Share review![Share janswee review](javascript:share_rating("{"review_body":"Don\u0027t ever order from here. Most horrendous customer service experience ever!!<br><br>See excerpt from this customer service nightmare...<br><br>Bridesmaid: Is your office location in NYC or China?<br><br>VPOnSale: we are in China:)<br><br>Bridesmaid: i tried to call the office line and no one ever picks up.<br>is there any way I can speak to someone in person?<br><br>VPOnSale: you can talk with me here:)<br><br>Bridesmaid: i placed an order for a bridesmaid dress and it is too small<br><br>VPOnSale: To show our sincerity, we will give you 40% refund as compensation at most, and send some cloth to you, you can ask a dress maker to alter the dress for you. What\u0027s your opinion? Or you can ask the dress maker to alter the dress to lace up. we have sent email to you,please check it<br><br>Bridesmaid: I did provide my custom measurements, however, i measured the bust of the dress and it is a 31-32. My request was for a 35. I\u0027m just really anxious because that was not the size that I requested. <br><br>VPOnSale: yes,we have checked it is 35inches<br><br>Bridesmaid: other than a 40% discount, is there any way you guys can help me out further, so I don\u0027t walk away with such a bad experience? it is not 35 inches, i have a picture of tape measure around bust of dress. it reads 31-32 (most). i am a 35C (bra size) in the US<br><br>VPOnSale: we can send some material to you to let you make the change<br><br>Bridesmaid: is there any way you can express mail that to me???<br><br>VPOnSale: yes,we have sent email to you<br><br>Bridesmaid: it does not state the delivery speed though... if I can get it mailed to me express because many tailors here need to work on dress ahead of time<br><br>VPOnSale: about 1week you can get your material<br><br>Bridesmaid: I just don\u0027t understand how you are telling me it is 35 inches in bust, but i measured it and it is 31-32<br><br>Bridesmaid: So, my question to you is: You gave the factory measurements of 35\u0022 However, I am telling you, with proof in the photo and in my email that the bust is 31-32. <br><br>VPOnSale: we have checked the issue with our factory,it is indeed 35inches<br><br>Bridesmaid: so, the factory never makes mistakes?<br><br>VPOnSale: yes, please trust us<br><br>Bridesmaid: I want to trust you. but my dress is not 35\u0022. i wish you would trust me as a customer<br><br>VPOnSale: we have now agree to give you 40% refund and send some material to you<br>we want to let you know that we want to solve this issue to you<br><br>Bridesmaid: this whole experience has been horrendous. i am just frustrated at this whole transaction.<br>","link":"http:\/\/www.resellerratings.com\/store\/vponsale\/comment\/814573#comment814573","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/vponsale.jpg","store_name":"vponsale","username":"janswee","rating":"1"}", "single");)
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"I ordered my wedding invites here and was very pleased with the service. They always got back to me within 24hrs with changes to my draft. I was a little skeptical at ordering them without being able to feel the quality of them considering how inexpensive they are. They arrived within 3 days of placing my order and they are very good quality! I am very pleased with my order and would recommed vponsale to anyone! "