5/5

posted Jan-09-2009

"Before I tried VP Games, I bought a playstation 3 from another online store and It just turned into this frustrating experience I want to just forget about. I didn't get my playstation so I tried this store and encounter a similar problem but handled much differently. The shipping was fixed the same day I emailed support and even had a nice $15 refund for being a little late. I feel the support is fair with an exceptional commitment to the satisfaction of the costumer. Normally, I would give a company like this a 9, but since it's their first review, I'm giving them a 10 so more people will notice."

This review was modified by Wqu14440n on January 09 2009 11:58:23 AM

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1/5

posted Apr-23-2010

"this product arrived DOA, and when I tried to contact VPGames I never got any response about it, so I will NEVER buy from VPGames again period, they lost a customer in me due to their lack of response"

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5/5

posted Apr-02-2009

"I am very happy with my experience at vp games.the staff were very helpful, and they have a great selection. There was a minor problem with my order no fault of vp games. Holly was very helpful and prompt to reply to all my queries. I will definately shop here again and will also recommend this site to my friends."

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1/5

posted Mar-25-2010

"I am an A+ and Network Certified Technician that works for pc.upgrades and ordered PS3 LASERLENS + DE (Desk Assembly) for Sony Playstation 3 40GB. The item ordered was KES-400AAA and was purchased at $79.85. The item was sold on February 23, 2010 and was over seventy-five dollars so I was supposed to get free shipping.

That was the beginning of my problems. First item did not ship free (although it cost only $3.28) since it was advertised I expected to get it. The second problem was the item was described as new and in sealed package. Item was not sealed and upon inspection the deck assembly was not new. To be fair the laser itself could have been new. So I called the company using the numbers from their good looking website. No one ever answered . . . ever. Just voice message stating that you should email them.

Since item was not as described I used their published return policy and request a mailing label to return item as it was not what I should have received (a new sealed unit). Although my email was eventually returned (three days later) it did not include any mention of sending me a return mailing label. Already almost a week later, I did not want my customer to wait any longer so I mailed back the "used or rebuilt unit" by USPS delivery confirmation at my cost.

Now vpgames (less than 150 miles away) claims that they did not receive the unit. They stop answering any of my emails and I am out the total cost of the unit ($89.16) plus the return shipping cost ($2.60).

I used PayPal so I thought I was covered under their policies and made a timely complaint. PayPal to my surprised dismissed the complaint. Seems if the product was delivered . . . even if it was not as described (defective) it does not matter. PayPal only covers me if it was not delivered? DO NOT RECOMMEND ANY PURCHASE FOR THIS SELLER . . .. There is a reason they no long sell on Amazon or Ebay. They apparently do not want to be bound by their own return policies (and must have the negative feedback to prove it). I have also filed a complaint with BBB because they use this logo on their website. Will see if they end up taking that off their website also.
"

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5/5

posted Apr-02-2009

"Wow! We got our Action Replay so FAST my son couldn't beleive it! It was shipped in great shape! Thanks for such a positive on-line experience for myself and my 11 yr old!! You guys are GREAT!"

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5/5

posted Mar-30-2009

"Great Service, Great Prices, really saves me the trouble of having to search the net for affordable gaming equipment."

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1/5

posted Dec-10-2009

"I ordered a Sony PS3 40 gb Laser Lens Repair KES-400AAA w/ Full Deck Assembly (BluRay / Game Disc Reader for Playstation 3 System) and the part came to me with a piece broken and completely missing from the laser wiring connection. I mailed it back (and had to pay for the return shipping myself)along with an e-mail to the company but have yet to hear whether they have received the part or not, and when I can expect a replacement. Unfortunately I have not had a pleasant experience as a first time buyer and probably would not order from them again."

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1/5

posted Jul-23-2009

"Do not shop with this company. I ordered a package, paid for it, and have never received it."

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5/5

posted Jul-09-2009

"The seller is very good and item was sent fast.
very good transaction .
Will do business with seller again anytime.
Thanks
att
Luis Figueroa"

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1/5

posted Jan-01-2010

"I purchased a PS3 laser lens from this website. It didn't work with my PS3 so I was forced to return it. Not only was I not refunded my money, after several phone calls and emails explaining my situation I have not received any kind of explanation from their customer support at all. The only attempt to communicate with me was this email I received to review my purchase with them. Well all I can really say about that is if you need to get rid of some money that's just n your way. Buy from these guys, send your product back and see what happens. Sounds a lot like stealing to me."

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