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"Don't buy from them. They don't stand by the deals they offer. Wisetronics offered a great deal on a HV20 camcorder on their website. I rang and spoke to their sales department to confirm the item was in stock as I needed it to film a wedding in 8 days. I was assured it was in stock and would definitely ship to me within days. I placed my order via the website the same day. After 2 days I received an email stating I had to call their verification department. I did so immediately and the guy started by taking all my credit card details again. He then tried hard to upsell the camcorder by suggesting I purchase a 5h extended life battery for $199, a 2h battery for $99, or extended warranties for 2 or 4 years. I did not want any of these items and had already declined them on the website. He then started talking down the purchase by stating that the camcorder really only came with a 90 day warranty from the manufacturer and not a one year warranty. I asked if this was standard from Canon and was told it was standard....although other websites all indicate that a one year warranty is offered by the manufacturer. He then eventually said they would not be able to ship the camcorder for when I wanted it (and not for another 12 days) as they actually had Chinese versions of the HV20 in stock, not US versions. When I suggested this was not what I had been told by his sales departent and was not fair service he unilaterally cancelled my order "I'm cancelling your order" and immediately hung up on me. The clear impression that I had was that they were not going to sell a camcorder to me unless I purchased expensive accesories - I never asked to cancel my order and in fact had gone through the whole sales contract process both online and by phone.
It seems faceless companies like Wisetronics can unilaterally breach sales contracts whenever it suits them. As a consumer if I tried to do the same thing (i.e. cancelled an agreed purchase) I would be charged 10% of the item price - as per Wisetronics own website "Orders which are canceled after they have been billed, processed [....] will be charged 10% processing fee".
"I ordered ONLY a Canon Powershot SD850 from Wisetronics. I received an email stating that they had to speak with me before they could ship my camera. I called using extension 201 (as in email). Jeff then read me back my name and address. Then went into a sales pitch. He offered the extended life battery (because the battery that comes with the Canon Is not a long life batter. Against my better judgement I accepted the 5-Hour Battery for $89 (also offered a 3 hour for $69). Then He tried to sell me a SD Memory Card (1 GB for $119). I told him that I was not interested because I HAVE many Security Digital Cards (I had also seen them for between $10 & $60 for large, fast cards). He tried to sell me an extended warranty, which I also declined. I received the shipment today - Contained all the items ordered plus the SD card, a camera case. The original Total of $315 for the camera was now $559..65. I called and spoke with 3 people who all offered the same things. A rapid battery charger with a car adaptor. If I wanted to return the item - 20% re-stocking fee (although on website it says 10%). It would cost me $98 to cancel order. I was basically told that their records indicate that I DID order this stuff, and that the stuff ordered on the telephone does not show up in my account (although I am unable to find any information regarding my original order on the website). You should definately, under NO circumstances order products from this company. "
This review was modified by dvgn on August 02 2007 03:26:02 PM
"I had ordered Canon Powershot SD1000 and shipping option of 3-5 Business Day Ground Delivery since I needed it within a week. But the camera was not dilivered until 7th business day and I called WiseTronics. They said the order was cancelled due to out of stock. I was never notified about the cancellation."
"Wow, ordered a Canon camera.. good price. I was asked to call to confirm. I couldn't get through to them, left messages with no response. Then I found this site. I called my card company and canceled my card. They hadn't credited it yet. I've emailed the company to cancel also. Thanks for these comments. It looks like I was next in line for the scam. Guess I'll go to Best Buy for this item."
"Horrible merchant; do not do business with them. They advertised the lowest price on a Canon Camera and showed it in stock. After ordering, they then sent an email saying they needed to confirm the order and I had to call in. They tried to upsell me. I told them I just wanted the camera and they said they would send it. When a week and a half later, I hadn't heard anything, I contacted them and they said it was on backorder for 5-6 weeks. yeah right. I cancelled."
"Same thing, its a scam, they added $320 to my order and wont let me return it without taking a 20% restocking fee and 50 more dollars for shipping.... I spoke to them twice and the girl on the phone kept :advising me to keep it, because it was a great deal." Absolutely not, i was just buying a digital camera for $200, not $300 worth of accessories too!! I should have checked this site before purchasing, and I'm calling the better business bureau tomorrow!"
"I ordered a camera on the 22nd of June on the website. I called to confirm the order. The person on the phone did a big push to get me to buy accessories at 5x their normal price. I said "no". 10 days later, I got this email:
Dear Customer,
Thank you for contacting Wisetronics.com
Our records are showing that your order is on “Backorder” status, “Backorder” status means that, by the time your order has got the shipping department, the item(s) you ordered was sold out. it will take about 5-6 weeks for us to received it back in stock.
If you would like us to cancel the order (no charge will be on your account) please reply to this email with request for cancellation.
Sincerely, Customer Care www.Wisetronics.com
This is a typical bait and switch NY seller. If they cannot make up the margin with overpriced accessories, your order will not ship.
"I placed the order on Sunday evening and got an email confirmation on Monday 6/25/07. Everything seemed ok. Boy was I wrong. I got another email from Wisetronics on Tuesday 6/26/07 stating; "In order to further verify your order number 139957, we will need to speak with you on the phone. Please call our Verification department at 1-877-678-8990 (Extensions 203 and 201) so we may verify and complete processing your order." Well, I responded telling them basically to stuff the order and cancel it immediatel and that if I had wanted to order by telephone, I would have done so. After they got my email, they responded with; "Hello,
Thank you for your interest in our company.
For further detailed information please call our sales department at 877-678-8990 option 1
Thank you Wisetronics.com "
So I sent them another email basically saying the same thing only warning them that I would contact my CC company and tell them to withold payment to them. So I got another email from wisetronics.com saying the exact same thing. I refuse to call them and they apparently refuse to cancel the order. I this goes on any longer, I intend to contact the NY & NJ Attorneys General offices as well as the FTC to complain about this company. Everyone who has had problems with wisetronics should do the same.
BTW, I ordered a Sanyo HD2 camcorder.
This company really sucks and should be driven out of business.
It is now July 9, 2007 and I guess they got the message and didn't ship anything to me.
They still suck and I will never do business with them."
This review was modified by gordo1466 on July 09 2007 02:21:41 PM
"I placed an order over the phone, afterward the charges on my cc were more then $200. over the amount, they come up with a totally different answer to make up for the amount. I am diputing the charges, so don't get caught up like i did. They tell you one price on shipping and you pay more, they claim its ins. "
"I SHOULD HAVE READ THE SITE. THEY LIED!!!! BAIT AND SWITCHED. SAID THEY HAD INVENTORY AND THEY DIDN'T. DON'T BUY FROM THIS COMPANY. THEY DON'T CARE ABOUT YOU!!!!"
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posted Jul-19-2007 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I ordered ONLY a Canon Powershot SD850 from Wisetronics.<br>I received an email stating that they had to speak with me before they could ship my camera. I called using extension 201 (as in email). Jeff then read me back my name and address. Then went into a sales pitch. He offered the extended life battery (because the battery that comes with the Canon Is not a long life batter. Against my better judgement I accepted the 5-Hour Battery for $89 (also offered a 3 hour for $69). Then He tried to sell me a SD Memory Card (1 GB for $119). I told him that I was not interested because I HAVE many Security Digital Cards (I had also seen them for between $10 & $60 for large, fast cards). He tried to sell me an extended warranty, which I also declined. I received the shipment today - Contained all the items ordered plus the SD card, a camera case. The original Total of $315 for the camera was now $559..65. I called and spoke with 3 people who all offered the same things. A rapid battery charger with a car adaptor. If I wanted to return the item - 20% re-stocking fee (although on website it says 10%). It would cost me $98 to cancel order. I was basically told that their records indicate that I DID order this stuff, and that the stuff ordered on the telephone does not show up in my account (although I am unable to find any information regarding my original order on the website). You should definately, under NO circumstances order products from this company. ","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/325809#comment325809","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"dvgn","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had ordered Canon Powershot SD1000 and shipping option of 3-5 Business Day Ground Delivery since I needed it within a week. But the camera was not dilivered until 7th business day and I called WiseTronics. They said the order was cancelled due to out of stock. I was never notified about the cancellation.","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/325801#comment325801","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"colleyville","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, ordered a Canon camera.. good price. I was asked to call to confirm. I couldn\u0027t get through to them, left messages with no response. Then I found this site. I called my card company and canceled my card. They hadn\u0027t credited it yet. I\u0027ve emailed the company to cancel also. Thanks for these comments. It looks like I was next in line for the scam. Guess I\u0027ll go to Best Buy for this item.","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/325535#comment325535","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"deceiver","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible merchant; do not do business with them. They advertised the lowest price on a Canon Camera and showed it in stock. After ordering, they then sent an email saying they needed to confirm the order and I had to call in. They tried to upsell me. I told them I just wanted the camera and they said they would send it. When a week and a half later, I hadn\u0027t heard anything, I contacted them and they said it was on backorder for 5-6 weeks. yeah right. I cancelled.","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/325224#comment325224","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"rmosenkis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Same thing, its a scam, they added $320 to my order and wont let me return it without taking a 20% restocking fee and 50 more dollars for shipping.... I spoke to them twice and the girl on the phone kept :advising me to keep it, because it was a great deal.\u0022 Absolutely not, i was just buying a digital camera for $200, not $300 worth of accessories too!! I should have checked this site before purchasing, and I\u0027m calling the better business bureau tomorrow!","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/324228#comment324228","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"af0173a","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a camera on the 22nd of June on the website. I called to confirm the order. The person on the phone did a big push to get me to buy accessories at 5x their normal price. I said \u0022no\u0022. 10 days later, I got this email:<br><br><br>Dear Customer,<br> <br>Thank you for contacting Wisetronics.com<br> <br>Our records are showing that your order is on \u201cBackorder\u201d status,<br>\u201cBackorder\u201d status means that, by the time your order has got the shipping department, the item(s) you ordered was sold out. <br>it will take about 5-6 weeks for us to received it back in stock. <br> <br>If you would like us to cancel the order (no charge will be on your account) please reply to this email with request for cancellation.<br> <br>Sincerely,<br>Customer Care<br>www.Wisetronics.com<br><br><br>This is a typical bait and switch NY seller. If they cannot make up the margin with overpriced accessories, your order will not ship.<br><br>What a joke!","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/322938#comment322938","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"Pingholio","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed the order on Sunday evening and got an email confirmation on Monday 6\/25\/07. Everything seemed ok. Boy was I wrong. I got another email from Wisetronics on Tuesday 6\/26\/07 stating; \u0022In order to further verify your order number 139957, we will need to speak with you on the phone. Please call our Verification department at 1-877-678-8990 (Extensions 203 and 201) so we may verify and complete processing your order.\u0022 Well, I responded telling them basically to stuff the order and cancel it immediatel and that if I had wanted to order by telephone, I would have done so. After they got my email, they responded with; \u0022Hello, <br><br>Thank you for your interest in our company.<br><br><br>For further detailed information please call our sales department at<br>877-678-8990 option 1<br><br>Thank you <br>Wisetronics.com \u0022<br><br>So I sent them another email basically saying the same thing only warning them that I would contact my CC company and tell them to withold payment to them. So I got another email from wisetronics.com saying the exact same thing.<br>I refuse to call them and they apparently refuse to cancel the order. I this goes on any longer, I intend to contact the NY & NJ Attorneys General offices as well as the FTC to complain about this company. Everyone who has had problems with wisetronics should do the same.<br><br>BTW, I ordered a Sanyo HD2 camcorder.<br><br>This company really sucks and should be driven out of business. <br><br>It is now July 9, 2007 and I guess they got the message and didn\u0027t ship anything to me.<br><br>They still suck and I will never do business with them.","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/322707#comment322707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"gordo1466","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order over the phone, afterward the charges on my cc were more then $200. over the amount, they come up with a totally different answer to make up for the amount. I am diputing the charges, so don\u0027t get caught up like i did. They tell you one price on shipping and you pay more, they claim its ins. ","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/322360#comment322360","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"jmboricua","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I SHOULD HAVE READ THE SITE. THEY LIED!!!! BAIT AND SWITCHED. SAID THEY HAD INVENTORY AND THEY DIDN\u0027T. DON\u0027T BUY FROM THIS COMPANY. THEY DON\u0027T CARE ABOUT YOU!!!!","link":"http:\/\/www.resellerratings.com\/store\/Wisetronics\/comment\/322182#comment322182","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wisetronics.jpg","store_name":"Wisetronics","username":"itis1232003","rating":"1"}, "single");){kind=link}
"Don't buy from them. They don't stand by the deals they offer.
Wisetronics offered a great deal on a HV20 camcorder on their website. I rang and spoke to their sales department to confirm the item was in stock as I needed it to film a wedding in 8 days. I was assured it was in stock and would definitely ship to me within days. I placed my order via the website the same day. After 2 days I received an email stating I had to call their verification department. I did so immediately and the guy started by taking all my credit card details again. He then tried hard to upsell the camcorder by suggesting I purchase a 5h extended life battery for $199, a 2h battery for $99, or extended warranties for 2 or 4 years. I did not want any of these items and had already declined them on the website. He then started talking down the purchase by stating that the camcorder really only came with a 90 day warranty from the manufacturer and not a one year warranty. I asked if this was standard from Canon and was told it was standard....although other websites all indicate that a one year warranty is offered by the manufacturer. He then eventually said they would not be able to ship the camcorder for when I wanted it (and not for another 12 days) as they actually had Chinese versions of the HV20 in stock, not US versions. When I suggested this was not what I had been told by his sales departent and was not fair service he unilaterally cancelled my order "I'm cancelling your order" and immediately hung up on me. The clear impression that I had was that they were not going to sell a camcorder to me unless I purchased expensive accesories - I never asked to cancel my order and in fact had gone through the whole sales contract process both online and by phone.
It seems faceless companies like Wisetronics can unilaterally breach sales contracts whenever it suits them. As a consumer if I tried to do the same thing (i.e. cancelled an agreed purchase) I would be charged 10% of the item price - as per Wisetronics own website "Orders which are canceled after they have been billed, processed [....] will be charged 10% processing fee".
Don’t waste your time buying from them.
"