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"I ordered a 22" TV, it was displayed "In Stock" after a week I called, was told that these TVs would be in a shipment the following week "for sure". I called one week later again, was told, the shipment would come in another week. Phone lady seemed indifferent, I guess "shipment will come in next week" is their standard line. I am afraid that this store is one of these "nothing in stock" shams. "
"This company claims that they have a ninety (90) day manufacturers warranty with their products. Even on their website it says if you have any problems contact the manufacturer. I bought an Xbox 360 from them and after three (3) days it broke. I sent it to Microsoft (the manufacturer) for repair. When I received my Xbox back there was a letter saying that my warranty does not apply anymore because it was repaired, modified or altered by other than a Microsoft authorized repair center. So how does Refurb Depot fix this problem? I have to pay to send it back to them to get another one... So now almost three weeks later I still do not have a working Xbox... BUYER BEWARE!!!"
"I ordered a refurbished camera from this website. After waiting a week and not even recieving an email order confirmation, I called to see what the issue was. Apparently the camera I ordered was out of stock. This would have been good information to know a week ago, as I am leaving on vacation in a few days and wanted to take this camera along. I will not be using this website again."
"I had an excellent experience with Refurb Depot. I bought a Canon XS with IS lens for only about $447...that's $80 to $150 lower than other stores. They shipped it right away, I received it within a week, and there were no problems whatsoever. You can check the following website to make sure they are still trustworthy. McAfee checks websites to prevent people from getting scammed: http://www.mcafeesecure.com/MeterVerify?ref=www.refurbdepot.com"
This review was modified by koricanspink on May 27 2009 11:18:37 AM
"Based on the reviews here, I was deathly afraid of this company but I had already pulled the trigger and placed my order the day before. I ordered a Canon SX10 for $299.00 (plus $9.95 shipping but I had a $10.00 off coupon for a total of $299.90)which was about $70.00 cheaper than any place else (not including the obvious bait and switch outfits) I must say I have been very pleasantly surprised with my purchase. Shipping was same day and I received the tracking number that night. The package arrived on-time (5 working days) in a sealed canon box that stated "refurbished" on the side. The camera is flawless and operates as expected (so far) and the box contained all promised items. It seems (after reading the reviews) that people who have had bad experiences are mainly people who have encountered problems with the items purchased and needed to return them or have them serviced so that may be where this company breaks down. I will update this review if I encounter any problems. "
"Purchased SAMSUNG Camcorder SC-MX20 on Friday eve 5/1/09. Monday recieved confirmation it had been sent to warehouse. Got it wednesday morning 5/05/09 and looks like new. Charged up battery in about an hour and works perfectly. I'll be back. "
"Placed the order on Friday 4/10 only to find out that the ENTIRE operation was shut down until 4/17. Then I found the same item on a different site NEW not a refurb, for the same price. "
"BUYER BEWARE of REFURB DEPOT. I ordered a laser printer after noting that their web page for this printer states "all accessories included", and after calling to ask if the toner cartridge was included. I was told it was. But when the printer arrived it included a note advising the toner was not included and referring me to the manufacturer. Called customer service and received an "apology". With that and a couple of dollars I can now go out and buy a cup of coffee to drink while I order and wait for toner. After reading other reviews on this company, I see I'm not the first person to be sucked in. Oh well! Just another one of life's little lessons."
"After reading a lot of your reviews- I was scared to death that the TomTom 930 I thought I got a great deal on would be in less than ideal shape when it got here. Boy was I surprised. I ordered the unit on Friday the 20th, got a shipping notification yesterday, and it was delivered at 1:15pm EST today by UPS. I live in northern MD, so it didn't have to travel far from Brooklyn.
I opened the box- and it was perfect to my surprise and joy. Original TomTom box, original inside packaging, all new accessories in their packaging, the screen of the unit had its original protective film, and it had a card saying it was Road Tested and TomTom approved.
I either got really lucky- or maybe this company is trying to clean up their act. We will see if my unit is working in 2 months, but for now- I am one satisfied customer!
"Buyer Beware!!!! My experience with this company was horrific! I ordered an item, they said it was in stock. As it turns out it was, but there were people ahead of me waiting for it also, so it had to be restocked prior to mine being sent out. In the interum I found a brand new one locally for about $40 more which I bought. I went home cancelled my order and began to enjoy my new item. I called the bank to make sure the company would not be paid out of my acct and the bank assured me that cancelling my card would do the trick,WRONG! The item was shipped after my email was "accidently deleted" and could not be found until after the shipping. I was told that would be no problem, just refuse the package and my account would be refunded. Well it's a week later several phone calls, to both the bank and Refurb and finally today I was able to contact customer service. Michelle told me the credit department had started the process and as soon as my bank acknowledged that they got the funds. The bank now tells me that it takes 3-4 days for Refurb to notify the bank of the returned funds. If you buy from them ask every question you can think of, even the logical ones "like are there other people waiting for this same item also?" Note the company has not offered to be accountable for bounced check fees and ignored my request about that too. Buyer beware!!!"
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posted Jun-03-2009 
This review was modified by 
![Share](javascript:share_rating({"review_body":"This company claims that they have a ninety (90) day manufacturers warranty with their products. Even on their website it says if you have any problems contact the manufacturer. I bought an Xbox 360 from them and after three (3) days it broke. I sent it to Microsoft (the manufacturer) for repair. When I received my Xbox back there was a letter saying that my warranty does not apply anymore because it was repaired, modified or altered by other than a Microsoft authorized repair center. So how does Refurb Depot fix this problem? I have to pay to send it back to them to get another one... So now almost three weeks later I still do not have a working Xbox... BUYER BEWARE!!!","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/472079#comment472079","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"BWorman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a refurbished camera from this website. After waiting a week and not even recieving an email order confirmation, I called to see what the issue was. Apparently the camera I ordered was out of stock. This would have been good information to know a week ago, as I am leaving on vacation in a few days and wanted to take this camera along. I will not be using this website again.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/471203#comment471203","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"timchrusciel","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had an excellent experience with Refurb Depot. I bought a Canon XS with IS lens for only about $447...that\u0027s $80 to $150 lower than other stores. They shipped it right away, I received it within a week, and there were no problems whatsoever. You can check the following website to make sure they are still trustworthy. McAfee checks websites to prevent people from getting scammed: http:\/\/www.mcafeesecure.com\/MeterVerify?ref=www.refurbdepot.com","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/469437#comment469437","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"koricanspink","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Based on the reviews here, I was deathly afraid of this company but I had already pulled the trigger and placed my order the day before. I ordered a Canon SX10 for $299.00 (plus $9.95 shipping but I had a $10.00 off coupon for a total of $299.90)which was about $70.00 cheaper than any place else (not including the obvious bait and switch outfits)<br>I must say I have been very pleasantly surprised with my purchase. Shipping was same day and I received the tracking number that night. The package arrived on-time (5 working days) in a sealed canon box that stated \u0022refurbished\u0022 on the side. The camera is flawless and operates as expected (so far) and the box contained all promised items. It seems (after reading the reviews) that people who have had bad experiences are mainly people who have encountered problems with the items purchased and needed to return them or have them serviced so that may be where this company breaks down. I will update this review if I encounter any problems.<br>","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/466629#comment466629","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"Audiojunkie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased SAMSUNG Camcorder SC-MX20 on Friday eve 5\/1\/09. Monday recieved confirmation it had been sent to warehouse. Got it wednesday morning 5\/05\/09 and looks like new. Charged up battery in about an hour and works perfectly. I\u0027ll be back. ","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/463968#comment463968","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"jax9310","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed the order on Friday 4\/10 only to find out that the ENTIRE operation was shut down until 4\/17. Then I found the same item on a different site NEW not a refurb, for the same price. ","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/458997#comment458997","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"blento","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BUYER BEWARE of REFURB DEPOT. I ordered a laser printer after noting that their web page for this printer states \u0022all accessories included\u0022, and after calling to ask if the toner cartridge was included. I was told it was. But when the printer arrived it included a note advising the toner was not included and referring me to the manufacturer. Called customer service and received an \u0022apology\u0022. With that and a couple of dollars I can now go out and buy a cup of coffee to drink while I order and wait for toner. After reading other reviews on this company, I see I\u0027m not the first person to be sucked in. Oh well! Just another one of life\u0027s little lessons.","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/449652#comment449652","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"alphafox","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After reading a lot of your reviews- I was scared to death that the TomTom 930 I thought I got a great deal on would be in less than ideal shape when it got here. Boy was I surprised. I ordered the unit on Friday the 20th, got a shipping notification yesterday, and it was delivered at 1:15pm EST today by UPS. I live in northern MD, so it didn\u0027t have to travel far from Brooklyn. <br><br>I opened the box- and it was perfect to my surprise and joy. Original TomTom box, original inside packaging, all new accessories in their packaging, the screen of the unit had its original protective film, and it had a card saying it was Road Tested and TomTom approved. <br><br>I either got really lucky- or maybe this company is trying to clean up their act. We will see if my unit is working in 2 months, but for now- I am one satisfied customer! <br><br>","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/445397#comment445397","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"Sirensound","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Buyer Beware!!!! My experience with this company was horrific! I ordered an item, they said it was in stock. As it turns out it was, but there were people ahead of me waiting for it also, so it had to be restocked prior to mine being sent out. In the interum I found a brand new one locally for about $40 more which I bought. I went home cancelled my order and began to enjoy my new item. I called the bank to make sure the company would not be paid out of my acct and the bank assured me that cancelling my card would do the trick,WRONG! The item was shipped after my email was \u0022accidently deleted\u0022 and could not be found until after the shipping. I was told that would be no problem, just refuse the package and my account would be refunded. Well it\u0027s a week later several phone calls, to both the bank and Refurb and finally today I was able to contact customer service. Michelle told me the credit department had started the process and as soon as my bank acknowledged that they got the funds. The bank now tells me that it takes 3-4 days for Refurb to notify the bank of the returned funds. If you buy from them ask every question you can think of, even the logical ones \u0022like are there other people waiting for this same item also?\u0022 Note the company has not offered to be accountable for bounced check fees and ignored my request about that too. Buyer beware!!!","link":"http:\/\/www.resellerratings.com\/store\/refurbdepot\/comment\/443932#comment443932","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/refurbdepot.jpg","store_name":"Refurb Depot","username":"hippiegal","rating":"1"}, "single");){kind=link}
"I ordered a 22" TV, it was displayed "In Stock" after a week I called, was told that these TVs would be in a shipment the following week "for sure". I called one week later again, was told, the shipment would come in another week. Phone lady seemed indifferent, I guess "shipment will come in next week" is their standard line.
I am afraid that this store is one of these "nothing in stock" shams. "