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posted Mar-07-2006 “Pcalchemy.com is dedicated to providing the best possible customer service available. What Coldbrook describes here is simply not our way of doing business, as anyone could see by reading the other reviews left here.
We have attempted to resolve this issue with Coldbrook and he is simply not interested in doing so under any circumstances. The offer still stands for him to contact us, as we would like very much to add him to the ranks of happy pcalchemy.com customers.”
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posted May-30-2006 
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![Share](javascript:share_rating({"review_body":"I was fortunate enough to visit PCAlchemy with a friend who was picking up a video card by Will Call. After speaking with the staff there I was impressed; these guys are truely HTPC enthusiasts. As somebody new to HTPC they took time to answer my fucilade of questions and I left with two boxes full of parts to build my own HTPC. This may not be the typical internet shopping reseller review but, the fact that I got to meet the staff and they are truely nice guys is worth noting. I definitely plan to use these guys as one of my preferred vendors.","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/261096#comment261096","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"cjhixon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great site, easy to order, fantastic prices and all my items were in stock and ready to ship. I would buy from pcalchemy again without hesitation!","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/260474#comment260474","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"swigerb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything was perfect as promised. I fantastic place to do business with. highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/253919#comment253919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"Susurrus","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a new case from PCAlchemy on Friday the 17th. On Saturday, I received a phone call from Greg stating that I put down will call, yet I live near 100 miles away. I had mistakenly chosen will call instead of delivery and they caught it for me. Once everything was cleared up, they shipped it out on Monday, and I received it Tuesday afternoon. It was definitely a good experience and I wouldn\u0027t hesitate to buy from these guys again.","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/239893#comment239893","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"igowerf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Update:(3-4-06) I recieved my 2nd order on 3-2-06 as scheduled after a short delay due to Pcalchemy.com doing a complete site update. Because of this delay Pcalchemy gave me a discount and dropped the shipping cost! This is the kind of customer service and dedication I referred to in my original review! Pcalchemy has been a total pleaesure to deal with! I would definitely do business with them again and recommend them to anyone considering purchasing anything they sell! Price and choice are the 2 big factors for me and Pcalchemy is very competitive in both areas and their customer support is excellent!<br>I couldnt ask for a better experience!<br>_____________________________________<br><br><br><br>This is my first purchase from Pcalchemy and it has been great! I have already made a second order and I would highly recommend Pcalchemy to anyone considering a purchase from them! I had a question before I made my purchase and one during the installation of my OrigenAE X15e and both times I recieved a reply email within the hour fully answering my questions, and that was on a sunday afternoon! For all your HTPC needs, Pcalchemy has the equipment, answers and their support is incredible!","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/246012#comment246012","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"camaroguy774","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, Coldbrook, be careful before you jump to such harsh conclusions!<br><br>I placed my first order with pcalchemy.com on February 11, 2006. The complete order consisted of several items, including a specialized HTPC keyboard, totaling $230. I received my order about 7 days later, and everything was as ordered.<br><br>I didn\u0027t get around to trying the keyboard until about 5 days later when I found the keyboard didn\u0027t work properly. Since it was a brand new, unopened keyboard I knew it wasn\u0027t pcalchemy\u0027s fault, but I still needed to replace it.<br><br>I went back to their website and found that it was down. I called the next day and talked to a very pleasant person. He explained that the website had very unexepectedly gone down and that they had been scrambling trying to recover. He then offered to replace the keyboard with a much more expensive one, provided I was willing to pay the shipping. Naturally I was quite pleased with the offer and jumped at the chance.<br><br>They shipped the new keyboard the same day, and I received it 2 days later. The new keyboard is MUCH better than the one I ordered, and I am elated that Greg and pcalchemy took such good care of me.<br><br>I don\u0027t know how the experience could have been handled any better, and pcalchemy will get my business and money in the future.","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/247445#comment247445","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"casmith","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Although pcalchemy\u0027s website was briefly down, I had an excellent experience shopping with them. My SageTV trial had expired so I went to the site to purchase a key and was disappointed to find it down. They had their phone number on the homepage so I called and they really couldn\u0027t have been more friendly & helpful. Their billing system was also down, but they even offered to send me a Sage key and trust me to make the purchase when their system was back up! I find that level of service above and beyond what any company should be expected to do. Before I knew it, the site was back up & I made my order. <br><br>They\u0027re a great company with unbeatable prices & friendly people that are willing to work with you. What else could you want? Three cheers for pcalchemy and they\u0027ve got me as a life long customer!","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/247379#comment247379","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"combatboots","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a $280 computer case. I received an email entitled \u0022Order Process\u0022 which one would assume would contain something about the order process, but simply listed the order details.<br><br>The next day, their web site disappeared without warning. A day later they eventually posted a placeholder page saying their site was down for an upgrade (one of those no-warning upgrades, I guess).<br><br>I called their listed number to confirm they had received my order before the site went down. The conversation went like this: <br><br>Me: \u0022Hi, I placed an order just before your site went down\u0022<br>PCAlchemy: \u0022Shame on you!\u0022<br><br>Shame on me for placing an order?<br><br>Me: \u0022Well can you confirm if you received my order?\u0022<br>PCAlchemy: \u0022No.\u0022<br>Me: \u0022Can you confirm it when the site comes back up?\u0022<br>PCAlchemy: \u0022No. You\u0027ll have to resubmit the order when the site comes back up.\u0022<br><br>Fat chance! I find that the true test of customer service is how a retailer behaves during a crisis like their web site going down. In this case they were extremely rude and unhelpful.<br><br>Also, it seems that they\u0027re being dishonest about their web site status. Nobody does an unplanned upgrade with no notification. It seems much more likely that they were kicked by their hosting provider, and we can only imagine why that might occur. Few of the possible reasons are pluses for PCAlchemy. I say AVOID.","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/246543#comment246543","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"Coldbrook","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Quick and easy purchase, site had good speed and was laid out easily to buy from. I purchased an electronic software download and was emailed the link\/keycode quickly. I would buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/pcalchemy\/comment\/243132#comment243132","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/pcalchemy.jpg","store_name":"pcalchemy","username":"goldentiger","rating":"5"}, "single");){kind=link}
"I've been shopping with the guys at PCAlchemy and couldn't be happier. I can confess that these guys really take customer service to heart - as I think some of the other reviews can attest, many times it's PCAlchemy that's offering to compensate me, before I've even suggested it. I simply can't go wrong with them - I don't even bother shopping their pricess anymore - I'm happy to support such an outstanding firm."