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"Opticsfast was the cheapest online store to purchase the Chanel sunglasses I was after and dealt with all my email correspondence super promptly. I'll definitely use them again!"
"With it being Christmas time its always hard to find the perfect gift. My son is very difficult to buy for so when he told me he wanted the Mosley Tribe sunglasses. I went to the computer to find them. With little success, and much frustration my last site I looked at was OpticsFast.com. I was thrilled to find they had the glasses and have shipped them already. "
"When I sent glasses in I requested online (scratch repair). I called because invoice was showing lens replacement. I was very, very upset when they told me that they had already been replaced and I had not paid invoice. ( This is not what it says online). Who does this? Tells you they have repaired them so I'm forced to pay. I told the lady that it was wrong and that I did not tell them to replace them. UGH So she gave me a discount and told me that they would also send me my old lenses. So I agreed. Clearly by this time I had no chose in the matter if I wanted my glasses back. Then they weren't even sent out till 10DAYS later to find out that I was lied to and they had not been replaced yet.. I have been on the phone countless time with these people. Manager is very rude. What ever happened to satisfaction guaranteed and and customer service? They tell me basically the lady didn't tell me that. Joke! So I'm a liar? Bad customer service to resolve this situation and they need to give you correct story. I wanted scratch repair not lens replacement. Don't lie to me so I pay for it and you get a sale. After shipping and replacement charge I've spent $80 and have a pair of Prada sunglasses that look like knock offs. The lenses are not nearly as dark as others prior. I want my money back and my old lenses back. Would rather them be scratched than have them look like this."
"Fast Estimate Response, Fast Shipping and Great work. Favorite Pair of sunglasses restored. Recommended. "
"Very professional and questions we're answered fast. Reps made sure I was satisfied."
"they are thieves I bought sunglasses from them for $220.I did not like them so i want to return them. I had to pay for certified mail,insurance and they charge 20% restocking fee.Do not buy any thing from them."
"Transaction was very easy! Fast shipment and will do business with again. Thanks!"
"The best prices in the entire country. I never purchase glasses or lenses from anywhere else, but opticfast."
"I found these glasses at a local store and they were nearly 3X as much! I was so happy to find them online at Optics Fast for such an amazing price. The service was super friendly. I had prescription lenses inserted, and I received my new glasses in about a week and a half. I am extremely pleased with the quality and service. Thank you!"
"tHIS PLACE IS A JOKE. They told me the glasses were in stock in New York. The glasses were actually in Florida. 28 hours after I ordered them they sent an email saying it would be 72 hours before they processed them. I called and was told it would be 3 more days before they sent them. 6 days to process?? OpticsFast is a scam, it's one person with a webpage who is overloaded and not at all FAST. BEWARE"
"Overall, a generally good experience. I received prescription eyeglasses 8 days after ordering. The glasses were in perfect condition and the prescription was correct. There was an initial billing/customer service issue that was not their fault and was ironed out. However, in dealing with the issue and speaking with customer service, the person was very rude. However, the person I spoke with in the billing department was kind and helpful. "
"Not happy. Lack of communication from the start. Had to send emails to find out re: status of order, another re: verification, another re: shipping. So much for their online statement of we will Beat Any Price.......not the case.I would not reccomended this company."
"I shopped all of the online site I could find for my new glasses. OpticsFast had the best price by far."
"The glasses I ordered were crooked. I can get them fixed at my optometrist's office, but it will be a hassle. Perhaps whilst looking for a bargain, I got what I paid for ?edit.I came home to this lovely e-mail:"Michelle, With plastic frames its completely normal. It is made out of optyl plastic which is made to be bended and adjusted to each face. This plastic has a memory and once adjusted will not go back to its original condition unless heated up again. Take it to an optical store in town and they will correct this for you to fit your face properly. This is what "adjustments on your eyewear" mean. Can you please confirm that this is resoved so that the bad review can be removed? Becky S.Customer Service"Becky.The glasses were crooked, and it was not my fault. It was to the fault of your quality control. Of course I know I can get them fixed--that's what I stated outright in my original review. Being able to get them fixed does not change the fact that it will be a hassle.Your team requested I write a review based on my experiences, and so I did. I'm sorry it didn't say what you would've liked for it to say. I did not fabricate anything in regards to my review, so I don't feel bad leaving it up. That's what reviews are for--for customers to share their experiences with fellow customers.I could do without the condescension, though. Thanks."
"I shopped the big name eyeglass companies in the mall and the boutique shops and I really liked one particular frame but it was too expensive for my budget. I discovered OpticsFast online so I decided to give them a try. They were fantastic. Excellent customer service. They really guided me through the process and some of my questions. I LOVE my new eyeglasses and the money that I was able to save. Thanks OpticsFast. "
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