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"WOW...Incredible. Very professional and reasonably priced. Website easy to use and they communicate with you via email updating you every step of the way."
Super service for eyeglass parts and repair work
"Eyeglasses broke at hinge, OpticsFast offered prepaid shipping label so that frame could be sent in and assessed for repair. Received repair proposal with very reasonable pricing. Repair is now complete and I can't wait for return of eyeglass frame ready to wear again. Thanks much for saving a favorite eyeglass frame, thought it was unsalvageable until we found OpticsFast!"
Fast is right !
"My husbands Oakley lens snapped out of the frames and I spent almost an hour with the phone system and then the website just trying to find the address to send them into for repair and I finally gave up and saw this website for repairs on glasses and sunglasses. I just want them repaired ! Opticsfast website was so easy to follow and I received an email back in seconds then text messaging saying they sent me a fee prepaid mailing form for the sunglasses to be sent to them. I am very pleased with them. And their personal messages from their staff."
? no rating lower than one
"In 66 years of life, absolutely the worst of any company I ever dealt with."
"Just received my glasses with the replacement lenses and it looks great! The online experience was very convenient for me as well. I contacted customer service once and they were very helpful."
"I ordered a pair of glasses and they sent me a wrong pair. Rather than admit fault, they offered me a discount on merchandise I DID NOT WANT. After much haggling they offered to give me a refund minus a 20% RESTOCKING FEE. For a mistake THEY MADE. They don't price match like they advertise. There are MANY OTHER VENDORS worth shopping with that are MUCH CHEAPER. AllBrandsGlasses.com and Amazon are EXCELLENT resources. Mind you, I NEVER write reviews...... NEVER. But for me to go out and write a review is a testament to a total lack of customer service and professionalism on their part. ABSOLUTELY DO NOT BUY FROM THEM. Do your research and find better elsewhere. And then they had the audacity to me to send me a link offering $5 off per 2 reviews I give on their behalf..... This is my first of two reviews.... I'll let you know in the future if they actually gave me the $10 for the reviews they promised.... "
"Beware of getting approached to give gratuities to some of the folks involved in your transaction. It is an outrage."
Very good repair!
"The left temple on my rimless glass broke off. I found OpticsFast.com online and prepared a repair order online through their website. I immediately received an email with a prepaid shipping label and sent my glasses to them in the mail. After they were received, my glasses were inspected and I was sent an invoice which I paid online. My glasses were sent to the lab for repair. I received another email when they were completed and shipping (with tracking information). I am VERY happy with the repair work that was done. I would definitely use the again."
Untrustworthy With Promises
"Untrustworthy. Was promised $10 credit with no avail!!!!"
This was a very bad situation
"I paid OpticsFast for their service before i received my glasse back. The glasses came back un repaired. When i open the eye glass case the temple fell completely off. I have demanded a refund. I have not heard from them yet. If i do not here from them and get my refund i am going to report them to the better business bureau."
OpticsFast.com Goes Above and Beyond
"After running over my new pair of sunglasses with my car, I thought fixing them would be hopeless. I searched online for a new pair, but didn't want to pay for something I had purchased just two weeks earlier. I found OpticsFast.com online and I came away super impressed with their system and customer service."
"Opticsfast is reasonable when making a purchase. Try to return an item and they turn juvenile and rude. They charge a 20% restocking fee, charge you for shipping and the return shipping. The worst part is how they treat you when you need to return an item."
Not the greatest service
"After purchasing sunglasses I received an email offering $10 off of my purchase in exchange for positive reviews. After completing them, I emailed 4 -5 times and did not get a response. I also signed up for wholesale offer emails (thinking they ere sunglass offers) but after receiving a handful of offers for eye glasses, I kindly emailed and asked how I can opt out of the emails (there was no unsubscribe option). Even though I did not get a response from the other 5 emails, I quickly received an email back saying "Why did you even sign up in the first place?"SERIOUSLY, what type of customer service is this?? I tried to post my review on their website but it appears they only post the positive ones after screening them. I responded again asking about the $10s and Becky responded saying "what $10" and then never responded again.The sunglasses - I just opened the box last night because I was away on business (training customer service and business skills, ironically) and the sunglasses do look to be the same as the ones I tried on in a store. However they did arrive covered in a dusty, flaky substance. Not sure what it is, but I think I was able to wipe it all off. The only other thing I noticed is that the one lense does not see to be flush with the bottom of the frame as the other side is. I am unsure if this is a defect and will pose a problem as I have not had the time to inspect them further nor wear them, but I will check them out a little better over the weekend.In today's day and age, consumers have many options, too many to settle for a company who treats their customers poorly. (Did I mention a customer who spent almost $300 on a pair of sunglasses?) Check our Frames Center next time. "
#1 site for designer glasses
"Optics fast.com is the best site for designer glasses. The have a huge selection from all the to brands. I would not shop anywhere else for glasses. "
WORSE customer service than Comcast
"Yuk. FastOptics is the absolute WORST online company I have ever had the displeasure of dealing with. No. Wait! They are simply the worst company I have ever dealt with. They make Comcast and ATT seem like model customer support organizations. Thank goodness I never sent them my glasses for repair (thank you to The Frame Mender for the 1 week turnaround and excellent quality repair). My entire lousy experience with FastOptics has been limited to their constant badgering messages to send in my glasses. It doesn't matter that I patiently informed them I won't be sending them my glasses. "Why not" was their response. Because, I replied, online reviews for FastOptics on Yelp and the BBB are dismal (plus they don't quote repairs until they've received the glasses unlike, say, The Frame Mender. With bad reviews and a pig-in-a-poke approach to the quote process, there was no way I was sending them my glasses to hold hostage). "Becky" replied that I was making a huuugh mistake, that they have great reviews with only a few hundred negative reviews because of some overly sensitive customers who complain at the littlest provocation. Not a good sign, I thought. Now, 2 weeks on, I get 1 or 2 daily messages to send in my already-repaired-by-someone-else glasses. Numerous requests to stop sending those messages have gone ignored. I gave them 1 warning: if they sent me another message, I'd share my miserable experience on every social website I could find. In less than an hour, they replied that they'd already prepaid postage for my glasses and, therefore, I "must pay" them $5.49 to not send them in. I guess they figure their customers don't know or can't find out that Click-n-Ship postage is fully refundable within 30 days of purchase. These guys apparently know and will try every trick in the book. And here I am posting my experience everywhere I can find. FWIW, in response to my warning of posting this review, their response was "the more [bad reviews] the merrier"."