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"I ordered two sets of dishes on November 18 and my credit card was charged the next day. I was told I would receive an email when the items shipped, so after two weeks I was puzzled that I hadn't received anything (either the order or an email) and I called them. It was difficult to get through, but when I did I was told the items weren't in stock and would be received in 10 days. I was surprised that they would charge a credit card without first checking to see if the items were in stock, or that they would even sell anything without it being in stock! They said they would call me if the items weren't in store in 10 days. However, after 10 days, they still were not in. Of course, they did not call me to tell me this; I had to contact them again. At this point I canceled the order, because I stopped trusting what they told me; everything they had said was a lie. This was December 15, so I wasted nearly a month waiting. I put in for a refund immediately, and I will give them credit for the fact that the refund only took 4 days. While the staff was very nice, I am still appalled that they would charge a credit card for an order that they could not fulfill and not be courteous or professional enough to contact their customers. I would NOT recommend ordering from this company."
"Excellent seller to deal with. I searched many sites and they had the best prices for my china pattern, especially when one factors in the free shipping over $150, which I was easily able to use as I was ordering a number of extra pieces for my set. Everything arrived packed very well, and though clearly marked fragile, the store also packed planning for the delivery company to perhaps be a little less careful than we would hope. Packed wonderfully, took me quite a while to get all the bubble wrap off, and even oddly-shaped pieces were packed very well. My experience with shipping was that they were reasonable. I had everything in about a week, and I had ordered on a weekend. Will definitely order from this store next time I'm in the market."
"Although this vendors feedback ratings on Ebay are quite good just about all the negative ratings they received were because of slow shipping and lack of email response to queries by customers and that is why I also will give this vendor a negative rating.I ordered my item on Nov. 27th and was told the item would be shipped by the twentieth of Dec. just in time for Christmas. When the twentieth passed and no item showed up I inquired as to when it would be shipped. I got no response.The item was finally shipped on the twenty-sixth and arrived on the third of January 2008.When I complained via negative feedback they lied and said they had sent two emails telling me the items would be shipped at a later date. I received no emails from this vendor.The website ad never stated the item was not in stock or that they would have a hard time fulfilling the order.I would not order from this vendor again."
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