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5 reviews 
posted Sep-30-2009 “For which mod-chip do you need instructions?
Mod-chip.com”
posted Jan-28-2009 “Customer ordered product that WASN'T in our stock and he was informed about it during ordering. This is copy of message he could see in the shopping cart and also in the invoice: * This product is not available in the requested quantity. 1 of the items will be backordered. *
Besides he contacted us during the holiday so he should have expected we wouldn't respond instantly.
EDIT IN REPLY:
We don't know why you are complaining. You have received your money back long time ago!”
posted Sep-15-2008 “Our company Pegasus Ltd. is a new owner of domain www.mod-chip.com since August 2008 and we are not liable for duties of previous owner - Ostermann GmbH. Any complaints direct to them, please.
And we are sure we responded to all customers who placed their order after 1st August and had some problem or question.”
posted Aug-06-2008 “We would like to apologize to all customers we didn't respond sooner. Due to maintenance and transfer of web and mail server our web site was off. Therefore we didn't receive your e-mails. We are currently upgrading the Online Shop System and reconstitutioning our organisation. We will try to solve your request as soon as possible.
Thank you for understanding.”
posted Aug-04-2008 “This customer makes his own terms.
He agreed to OUR terms which says:
You can return any product within 30 days of the invoice purchase date; we do not accept any returns after 30 days - no exceptions.
Any product returned must be in resalable condition. Products returned to us in not resalable condition will not be accepted and will be returned to you at your expense.
(Taken from http://www.mod-chip.com/index-cart-us.php?go=en/terms.htm)
I wonder why it took him 35 days (THIRTY FIVE DAYS !!!!!!!) to notice that his item is "DIRTY and BROKEN" ????”
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posted May-08-2009 
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![Share](javascript:share_rating({"review_body":"Positive Review! I placed an order on the 26th (sunday) of April. Today (May, 8, 2009) I recieved the goods. In superb shape. Total of 2 weeks. I was a little worried after week one, but having patience is key as these products come from across seas (mine, Slovakia). So dont worry, have patience, and everything will be alright. Thumbs up to this merchant.","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/464684#comment464684","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"TorxT3D","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY ANYTHING FROM THEIR SITE!!!<br><br>Heres The Story:<br><br>So I Ordered A Cyclo DS Black On Friday The 26th Of December - I Vividly Remember The Item NOT Saying \u0022Out Of Stock\u0022 ( This Is Becuase I Was Searching All The Websites To Find One That Wasn\u0027t Out Of Stock) So Anyway, I Go Through The Order Process And Read There FAQ, And It Clearly States: \u0022Your order will be dispatched the same day you place it\u0022 So I Thought \u0022Great What Could be Better?\u0022 So I Wait Until Monday Afternoon - And Notice Even Though I\u0027ve Ordered My Order On Friday Night And I\u0027ve Ordered $27 Extra FEDEX Express Shipping - That I Have No Shipping Verification - And I Haven\u0027t Recieved My Tracking Number, So I In Turn Try Place A \u0022Support Ticket\u0022 On Their Website (Don\u0027t Get Me Started On How Much Their \u0022Live Support\u0022 Is Never Online) And I Wait For About 3 Days After That - Until I Recieve 1 Response From A Person Saying That The Item Isn\u0027t In Stock - And That I Have To Wait Or They Can Refund Me - So I Reply To The Ticket \u0022What Are My Possible Options? - How Do I Go About Getting A Refund - Or How Long Does It Take To Get More In?\u0022 - And To That Message I\u0027ve Not Got A Reply For About 5-6 Days Now.<br><br>I\u0027ve Tried Calling Their \u0022Great\u0022 \u002224 Hour Customer Support\u0022 Number About 3 Times Everyday - It Seems To Be A Fake # That Belongs To A Company Called \u0022Pegasus\u0022 (Which I Only Ever Get There Message Machine) So I Make A New Ticket Saying I Don\u0027t Want To Wait Anymore - And To Just Refund My Card - No Reply For 2-3 Days Now - And I Even Sent A Copy Of The Message To All Of Their \u0022Posted\u0022 E-mails For The Company.<br><br>Anyway - I Don\u0027t Know If Their Ever Planning On Resolving My Issue Or Not - But Either Way:<br><br>DO NOT ORDER FROM THIS COMPANY - EVER!!!<br><br>###EDIT IN REPLY TO THE RESELLER COMMENT###<br><br>As I Said In My Post Above (Just Incase The Reseller Is Also Blind) - The Item Was Clearly \u0022IN STOCK\u0022 (Yes That Says \u0022IN STOCK\u0022) The Night I Ordered It - As I Said - The Stock Seemed To Suddenly Be Updated And Change On Monday Morning.<br><br>I Also Find It VERY Interesting That EVERY DAY From Between December 25th And January 1st - As Well As EVERY DAY Between January 1st And The 13th Has Been A \u0022Holiday\u0022 For You - (Or Is That Just Part Of Being Lazy Scammers?) Oh By The Way - Your Oh-So \u0022Great\u0022 And \u002224HR\u0022 Customer Support Number - IT DOESN\u0027T WORK!!! - As I Said Before - I Called Like 10 Times A Day And Then A Damn Message Machine Picks Up - I Leave 2 Messages - And What? - You Don\u0027t Reply - SO IN ORDER TO GET THE REFUND I\u0027M GETTING I HAVE TO CONTACT THE PAYMENT SITE \u0022ALLIED WALLET\u0022 AND I\u0027M NOW WAITING ANOTHER WEEK!!!<br><br>CUSTOMER SUPPORT MY ASS!!!","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/432203#comment432203","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"I-JOKesTER-I","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Poorest service\u0081ISorry\u0081INo service at all\u0081IWarning!DO not buy things from them!They will give you wrong stuff then play dead","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/405573#comment405573","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"nlee911","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had the exact same experience as \u0027frustrated_guy\u0027 only my order was placed two weeks ago. I sent four email inquiries, both to sales and shipping contacts and received no response so I will have to contact my bank as well. There\u0027s no excuse for that kind of \u0027service\u0027. <br><br>Update: <br>I only received an email response (which was a direct copy of the response to my review here) after posting this review and when I replied to it with a cancellation request I again got no response. My order was placed nearly a month ago and while mod-chip.com was very quick to charge my card they haven\u0027t fulfilled my order or even replied to any emails.","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/398215#comment398215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"brackers","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very bad experience!<br>Made an order a week ago on something with \u0022Full Stock\u0022. On their site and the order confirmation email I got from them, you could see wording like \u0022credit card order shipped the same day\u0022. But I never receive any email from them again, even after I sent THREE emails to ask their custumor service about the status of my order. <br>And my credit card was already charged. I will wait a few more days before going to my credit card company. <br>But what kind of site is this? I have been shopping around the internet for almost a decade, but never saw a site like this. Be careful!","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/397522#comment397522","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"frustrated_guy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst eshop ever.<br>I paid for a new component and i received a used, dirty and broken one, without an invoice. In addition, the www.mod-chip.com \u0022company\u0022 does not exchange it neither refund because i didn\u0027t ask it in a period of 30 days (it was 35 actually - but it was not my fault).<br>If this is not a fraud please tell me what a fraud is.<br><br>Thanks <br>Costas Karatzanos","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/380102#comment380102","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"coka","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My Experience:<br><br>The layout of the site was decent as I was able to find exactly what I wanted. I ordered:<br>1} \u0022Black\u0022 Cyclo DS<br>2} 8Gb Mini SD Card<br>3} 1-2 Day Shipping<br><br>I had some visa problems for the first day as the website would not accept my card. I sent an E-mail and I did get a helpful response. I wasn\u0027t really happy that it took about 10 hours for a response but I did get one and he seemed really nice. {The problem was because I didn\u0027t aware Visa that I\u0027m using an international website, so it\u0027s NOT the sites fault at all.}<br><br>So after my call to visa, I retried to purchase the products and It finally went through. My \u0022Order Confirmation\u0022 E-mail came about 45 minutes after. It was a reasonable time and I was happy.<br><br>Now, Since I used a credit card, the site claims that [Quote] \u0022All credit card orders WILL BE shipped the same day we receive them (Mon-Fri).\u0022 [End Quote]. Well, I sent mine on a sunday and my E-mail also says [Quote] \u0022Orders on weekends or holidays are shipped the next business day.\u0022 [End Quote] <br><br>Today is monday. It is considered a business day and I have not recieved a \u0022shipment confirmation email\u0022 The day is almost over and I have sent an E-mail to OsterMann to see if anything has gone wrong and I still haven\u0027t recieved an E-Mail. I\u0027m going to wait for the full 42 minutes before I send another E-mail.<br><br>Ok, monday was a national holiday in Europe so no wonder I didn\u0027t get my info. But on tuesday morning, I got my E-mail response and a shipment confirmation E-mail AND my UPS tracking number. Very Help full once again and great timing also.<br><br>My package should be comming thursday. {Which is today}.<br><br>Overall, service was well done and you\u0027re not going to have any trouble. I\u0027ve enjoyed my shopping on this site and I\u0027ll be glad to shop here again.","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/379712#comment379712","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"Chrisketchum1","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an HDCombo for Playstation 2 on March 12th, and it arrived within 6 business days. It\u0027s a fine product if you have the skills to install it, but it has one flaw (arguably). The pull strap on the ribbon cable will fold sharply inside the case every time you insert a hard drive, no matter how you position it. After a few foldings, the strap becomes fragile and will eventually snap off, making it extremely hard to remove the hard drive from that point on. Just a warning to buyers of this product. Not the fault of mod.chip.com.<br><br>Anyways, I caved, and ordered another HDCombo, along with more items. I picked the more expensive UPS shipping option, but unfortunately they still shipped it via the slower method. I complained, but received a very fast response. Ostermann offered to either refund me the difference for the shipping I paid for and did not receive, or he offered to ship me a replacement part for my 1st HDCombo. I chose the latter. It arrived today and all is well.<br><br>In short, this is probably the best source you will find for a lot of these rare gaming-related items, and they will deal with you on a personal friendly level if anything goes wrong. They wont abandon you like some other stores do.","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/375144#comment375144","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"Mozgus","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ok. No problem excellent products And Exelent Shipping\u00a1(UPS).<br>\t<br>we must verify their identity to avoid possible fraud for Mod-Chip and no problem.<br>thanks\u00a1<br>Ostermann<br>","link":"http:\/\/www.resellerratings.com\/store\/mod_chip\/comment\/374146#comment374146","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/mod_chip.jpg","store_name":"Taudo Mallorca Invest SL","username":"pinguino_magico","rating":"5"}, "single");){kind=link}
"I got the what i order but, how I suppose to install it without instructions, they respond my message, by thank you for letting us know, we are updating...
I guess just stay away from them"