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Stores > MacMall

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  • MacMall

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.22/10 5.22/10
    Chance of future purchase: Rating 2.92/10 2.92/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 2.62/10 2.62/10
    Return/Replacement policy: Rating 2.86/10 2.86/10

16,805 Customer Reviews

No Avatar

Verified Customer
Rating 6/10
3/5
2016-08-20

Pain in the neck

"The first problem I had was with the billing department, when I placed the order my credit card company flagged the order, and I had to clear the order and that took less then 5 minutes. After I received a email that said I had to call MacMall in order to complete the sale. I was on the phone with someone that spoke poor English, and they were demanding that I call them from the phone number that is associated with my credit card or list the number that was using with the credit card company. I said no, after 20 minutes of explaining this is crazy because I cleared the charge already and that's enough, after the representative talked to the supervisor they let the order go through. I told them they need to make it clear this is part of the process. The second problem was the shipping, one of the ssd drives that I ordered was free two day shipping even though the other drive wasn't, they still stated they would ship the first drive two day. They didn't, all came ups ground in 7 days. Back to Amazon! "


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Verified Customer
Rating 10/10
5/5
2016-08-19

Powerless

"I needed an new power cord for my MacBook Pro. It came in the just like going to the store and buying an Apple charger. It is awesome no difference, not like a cheap nock off. I will use them again in the future. "


No Avatar

Verified Customer
Rating 8/10
4/5
2016-08-19

Room for improvement but still the greatest

"1. The sales rep (Norell) was great.
2. Customer experience was marred when MacMall when off the grid one morning.

Weird but true. MacMall went totally off the grid, no phones, no chats, nobody online, last Friday morning for an hour at least at the same time one of my three packages went missing. Of course just when I wanted to check up on it. During business hours. Totally not like MacMall not to be there. So finally I called the corporate phone number, recording said disconnected. What?! NOT POSSIBLE! So instead of xxx-yyy-2000, I dialed xxx-yyy-2001 and left a voicemail. A few hours later, a man who sounded like an executive called back all apologetic. I told him I wasn't looking for an apology. I told him I'm a long-time customer, this was the first time ever nobody was there, and it was too creepy. I almost called the police department to send a cruiser by corporate headquarters just to make sure everybody was ok. Package showed up later, so no problem here. Takeaway lesson, dead silence alarms customers.
"


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Verified Customer
Rating 10/10
5/5
2016-08-19

whats not to like

"order went smooth and monitor is great"


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Verified Customer
Rating 10/10
5/5
2016-08-19

Monitor at the MacMall

"Great price, painless checkout, and fast delivery... Is there anything more?"


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Verified Customer
Rating 6/10
3/5
2016-08-17

Iffy payment & shipping

"On line payment not easy so ship date delays..
Order 08/09 received 08/15/2016 using 2 day shipping.....
"


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Verified Customer
Rating 10/10
5/5
2016-08-16

without a hitch

"easy to order and item received on time, well packaged and ready for use"


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Verified Customer
Rating 6/10
3/5
2016-08-16

Fast, but packaging wasn't great

"Fast shipping, but the item was packaged in some kind of sealing paper so the box got a little bit crushed. And something in the box got loose and was rattling around, although it didn't affect the product I ordered. I would order from them again, but I would be careful about what I ordered as certain items may get destroyed due to their shipping methods."


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Verified Customer
Rating 6/10
3/5
2016-08-14

Back and forth

"I ordered a refurbished computer, it had issues, and called immediately for a refund. They were helpful and quick.
"


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Verified Customer
Rating 10/10
5/5
2016-08-13

What more could anyone ask?

"I found what I wanted, I ordered it, and it arrived sooner than I expected.
What more could I ask. Appreciate your service. Thank you.
"

This review was modified by bertha_hendrickson on August 13 2016 06:13:08 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-13

"Exactly what I wanted and received it in a timely manner"


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Verified Customer
Rating 2/10
1/5
2016-08-13

Never received package from fedex 2 day delivery

"I never received my package from fedex from the 2 day free shipping. I contacted macmall on 8-7-2016. Telling them i never received my order that was supposed to be delivered Friday 7-29-2016. They told me they would escalate my issue an resolve my issue within 5 business days. Well a week later 8-14-2016 no contact from macmall has been made with zero resolution."


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Verified Customer
Rating 10/10
5/5
2016-08-12

As promised

"Ipad arrived safe and sound. "


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Verified Customer
Rating 10/10
5/5
2016-08-11

"Product and delivery met expectation."


Rating 2/10
1/5
2016-08-11

Beyond horrible service!

"I have ordered Dash robot for my 6-year old birthday, picking an expedite shipping option to ensure present arrives on time. I have received a confirmation email after placing my order confirming the order with expedite shipping (1-3 days). The day after my order, I received an email stating I need to call to confirm additionally my order, as policy of MacMall requires additional verbal confirmation!!!! However, I was completely unaware that orders through this web site need verbal confirmation. There was NO info about requirement for verbal confirmation of the order on the site nor in the confirmation email.
Furthermore the system chose to change my expedited shipping to normal shipping 5-10 days!!! Even though my email confirmation clearly states expedite shipping!
Seems Amazon Prime is far more reliable site for shopping int he future.
"


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