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  • MacMall

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.56/10 5.56/10
    Chance of future purchase: Rating 2.59/10 2.59/10
    Shipping & packaging: Rating 3.04/10 3.04/10
    Customer service: Rating 2.07/10 2.07/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

16,767 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-28

MacMall Service

"Great product, fast, free shipping."


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Verified Customer
Rating 2/10
1/5
2016-07-26

2 day shipping my a$$ - So Glad I didn't actually pay for it...

"As a member of Shop Runner, I was delighted to find that my MacMall purchase was eligible for free 2 day shipping! Imagine how disappointed I was to find that on day 2 - the expected delivery day, MacMall needed to "verify my purchase/credit card" which in itself was bizarre as I had used PayPal... So, as I get over that disappointment, I am excited to know that in 2 days, my order will arrive (we are now 4 days into the order)...

Not so, my order STILL has not shown up and I believe I am now at day 8.

So, No, Not very satisfied at all - can't comment on the product as it is not here yet, and no, MacMall DID NOT DELIVER, yet...
"


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Verified Customer
Rating 10/10
5/5
2016-07-26

Super Fast Shipping!

"My purchase arrived in record time and in perfect order! Thank you :-)"


Rating 4/10
2/5
2016-07-25

Phone answering system

"When I tried to reach a credit representative on a Saturday, the system provided me the hours of operation, which included Saturday from 7-? and Sunday from ?-?, then told me to call back during normal working hours. I WAS calling during the listed hours . . . apparently your Credit Dept "normal" working hours are only Mon-Fri. Your "phone"master should fix the message."

This review was modified by bhull-27152 on July 25 2016 07:51:49 PM

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Verified Customer
Rating 10/10
5/5
2016-07-25

Great service.

"Shipped immediately with no surprises. Highly recommended."


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Verified Customer
Rating 10/10
5/5
2016-07-25

Very fast

"Great product and arrived quickly thanks "


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Verified Customer
Rating 10/10
5/5
2016-07-24

Dependable

"Everything I've ordered has been delivered in a timely fashion, I've never had any issues with MacMall."


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Verified Customer
Rating 2/10
1/5
2016-07-24

'In stock" claim not true

"Ordered an IPad Air.....ordered the silver edition because site claimed it was in stock and would be shipped that day( or the next). Receivded 3 messages stating the delivery would be delayed another week. Checked the website after the third delay; site claimed that color was in stock. Uodate your site......cancelld the order. Bought the same Ipad from Amazon....delivered 2 days later.
"


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Verified Customer
Rating 10/10
5/5
2016-07-23

Dual Monitor Stand is "outstanding"

"Very well packaged, clear instructions, versatile configurations, east to assemble. Who could ask for anything more?"


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Verified Customer
Rating 8/10
4/5
2016-07-23

order cancelled and reordered

"Orig order cancelled because of po box address. Something about paypal not allowing address change- don't know what paypal had to do with this order.
Re ordered but Visa wouldn't approve because hold from original had not been released.
Finally got release and order approved. Had to order a slightly less model due to out of stock for original machine. Couldn't find Apple care certificate at first because email delivered it to junk mail folder.
"


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Verified Customer
Rating 10/10
5/5
2016-07-22

"Order arrived quickly. Product was what I ordered. I am happy. "


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Verified Customer
Rating 10/10
5/5
2016-07-22

Prompt fulfullment

"Order arrived in three business days from shipping date, as promised. It was properly packed in protective wrapping and padding. It was precisely what I ordered and worked correctly upon testing. Can't ask for more, and less would have been unacceptable."


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Verified Customer
Rating 10/10
5/5
2016-07-21

"Very fast shipping. Had exactly what I needed in stock. "


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Verified Customer
Rating 10/10
5/5
2016-07-21

"Arrived and work. All I wanted."


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Verified Customer
Rating 2/10
1/5
2016-07-21

Never received my ipad

"Let me start by saying that I took advantage of the bill me later card.
I got a confirmation emai thanking me for my purchase,a week went by and no iPad,I called Monday July 18 th spoke to customer service said my order was not process due to address verification, but I never received any email, phone call to let me no that was the hold up. I got that taken care of rep told me we had miss the cut time to ship iPad out so they would ship following day from John saying it was back ordered. Then he said he would call me back when I told him what was going on. It's Thursday the the 21 st and no call from John so at this point I don't know if I m getting an iPad or when??
"


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