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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2555 West 190th Street Torrance, California
    • Contact: CustomerService@MacMall.com
    • Phone: 800-MACMALL
    • Customer Support: 888-363-6255
    • Business Hours: 24 hours, 7 days a week
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.74/10 7.74/10
    Chance of future purchase: Rating 7.26/10 7.26/10
    Shipping & packaging: Rating 7.77/10 7.77/10
    Customer service: Rating 6.48/10 6.48/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

What is this?

14,209 Customer Reviews

Rating 4/10
2/5
modified review posted

"Product and price was great. Customer service experience was very disappointing when I had to call in for something simple like a tracking number and it took 3 calls to even get that info and couldn't talk to a supervisor, was told they'd contact me back within 24 hours which they did but never seen a company not have a supervisor available on-hand to assist. I can only imagine if I would've had a serious problem.
In regards to response the issue wasn't the time it took to receive it, I understood that from the call, the issue was it taking 3 calls to get someone to give me the tracking info.
"

modified review Rep reply posted Aug-18-2014

sil_s, MacMall rep has responded

“Thank you for contacting us.

We reviewed your order and sent you an email with the order details last 8/13/2014. Please be advised that our cut off time for 2 day shipping is as early as 5:00 pm eastern time. ( Average delivery is 2 - 3 business days )


You may click the link below to check:
http://www.macmall.com/n/Shipping-And-Delivery/macNavLinks-macNavLinks.137

Shoprunner offers free 2 day shipping , provided that the order will be placed following the retailer's cut off to be able to receive it in 2 business days.

Order was delivered on the 2nd Business day ( Wednesday ) since the order didn't make it on a Friday cut off.

We do apologize for the inconvenience.”


Rating 10/10
5/5
modified review posted

"Website easy to navigate. Order arrived quickly."


Rating 10/10
5/5
modified review posted

"Awesome quick free shipping, very pleased with purchase"


Rating 10/10
5/5
modified review posted

"Dependable quick service, great selection and availability, MacMall is my first (and usually last) stop for Mac-related peripherals and software. "


Rating 8/10
4/5
modified review posted

"I actually confused this with a prior order. My most recent purchase went well, but the previous purchase of a MacBook Pro and Parallels, encountered rebate hassles. At first it was denied as not a valid sku, then several phone calls resulting in "no problem", and finally a resolution after additional phone calls.

Overall though the value is hard to beat. Hopefully they can refine the rebate process a little.
"


Rating 10/10
5/5
modified review posted

"Found what I needed here, had it two days later. No fuss. "


Rating 2/10
1/5
modified review posted

"Two years ago, I ordered a laptop and received the back to school promotion. Ordered a second laptop recently. Ordered online, but needed to go thru a salesman to receive the back to school promotion. After a long run around with the salesman, I did not receive the back to school promotion. Received the laptop, not completely satisfied. Have 14 days to return, but you get hit with a 15% close to $185.00 fee for opening the box. Very Dissatisfied with the experience!"


Rating 10/10
5/5
modified review posted

"With student/teacher discount can't go wrong...software download a breeze:)"


Rating 2/10
1/5
modified review posted

"Extremely poor! It took me five... No six attempts before I was able to purchase the laptop and accessories. Each time was shipping restrictions which I would suggest you inform before trying to make a purchase of these restrictions.

Two of your account executives were a complete waste of time as they gave me constant run arounds to which ended in a payment option that was impractical to me. Note if your an international customer be prepared to have a lot constant ups and downs before actually getting through with your purchase.
"


Rating 10/10
5/5
modified review posted

"The order was placed quickly, carefully and error free. The delivery was also the same."


Rating 10/10
5/5
modified review posted

"Price was excellent and delivery was fast"


Rating 10/10
5/5
modified review posted

"I have used MacMall for several years and have found them to be efficient, reliable, and competitively priced. I highly recommend them for your electronic needs."


Rating 10/10
5/5
modified review posted

"Great price and quick shipment."


Rating 10/10
5/5
modified review posted

"Good products, great service and reasonable pricing......."


Rating 10/10
5/5
modified review posted

"Sent merchandise in timely fashion.Items as described.Satisfied."


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