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"We ordered 2 pieces of furniture from IVG stores in late August and didn't receive both of the pieces until late October. The two pieces are beautiful, they're of good quality, and were priced at almost 1/2 of the cost we could have gotten from a brick and mortar retailer. However, we almost canceled the order completely because of shipping issues. I rated customer service a 4, only because of one customer service manager, Elizabeth Johnson, that ensured our order got to us throughout this painstaking process, ...and she refunded our shipping costs per my request. Thank goodness for her,...otherwise our living room would still be unfurnished at his moment - ha! However, the rest of the customer service team was not helpful at all, as they never escalated our issue (until I demanded it), and they kept giving us different reasons as to why our order hadn't arrived. IVG was also partially responsible for why the order took so long to arrive to us, as they had several occurrences where they mis-communicated with the shippers, so much that we had to communicate with the shippers ourselves several times in order to find out what the delay was in the delivery process. Overall, an order that was guaranteed to arrive within 1-3 weeks of the order date actually arrived in 9 weeks. I would not shop there again, because of the issues that we had receiving shipment. This retailer has some MAJOR issues with their communication and organization; however, that should not overshadow the hard work of the employees that are able to go above and beyond to provide excellent customer service within a flawed internal system."
"I was very concerned about placing an order online but was assured I will be satisfied. My order was over $6,000 for a bedroom set. I have not received the bedroom set because my house is not finished for move in. I had the bedroom set stored until the second week of December. IvgStores agreed to cover the cost of storage and the set up fees for delivery. Gavin has been in touch with me the entire time to make sure I am a satisfied customer. I am very pleased with IVG customer service. I will write another review when I receive my furniture. I cannot wait to see it!!"
"We ordered a bed on Oct 13/11, they told us it would take about 10 days to ship, they would contact us with tracking number once the item was picked up from wearhouse. 2 Weeks later still waiting. I contact the CS 3 times in a week:1) They told me item was going to be shipped the Oct 24th.2) Oct 24th I called to check status, but they told me item was going to be shipped on 28th instead.3)Called the 28th to check status, they told me it was going to be shipped but had to wait 72hours for tracking number.4)Today Oct 31st I called to check status and tracking. ITEM WAS NOT SHIPPED (even though they send me an email on the 24th to say it was shipped). I CANCELLED ORDER. WATING CONFIRMATION EMAIL FOR REFUND!! I Understand that delays can happen but add the lies and the fals emails sent to me to inform me with invalid, fals info is just NOT PROFESSIONAL."
"HORRIBLE COMPANY !!! NEVER ORDER FROM THIS RIP OFF !!Order placed in August. Informed weeks later that item is discontinued. Substitution offered was backordered TWICE!! Was told item was shipping and tracking info would be forwarded. Received call today item is no longer available. Credit card had been tied up since original August order. TOTAL WASTE !!"
"To my satisfaction, ivgStores just took care of a problem with a recent purchase from them. Gavin, an articulate and professional young man in Customer Service, kept in touch with me about the problem and called me personally to report how it would be settled. I am very pleased with how the matter was settled and wish to compliment him and ivgStores for how they quickly solved the problem.Margaret A."
"I ordered a canopy bed from Canopy Bed Showroom. It arrived and was set up by very professional men. Bed was packed securely and was received with no damage. Excellent product.G.Brown"
"We ordered two special order stools. In a week we changed our minds about style so not expecting much, we asked Ivg to cancel. They courteously and promptly cancelled our order. When we found the stools we really wanted, we ordered again from ivg because of their good customer service. The price was cheaper than in a local store."
"Excellent customer service! Tanya was super helpful!"
"Do not buy anything from ivg!!!!!!! Three months ago I ordered two nightstands. Two months ago my credit card was charged the full amount of over $1500. In the past two months I have received one excuse after the other as to why I have not yet received my order. One excuse, if you can believe it, was that the delay was caused by a terrorist threat!!!!!!!!!!!!! Today is the day I was supposed to FINALLY receive my tables.....but, guess what? Just got a call telling me that there would be another delay. This company is not credible, not reliable and I am beginning to think, not legitimate. Spend your money elsewhere."
"As a property manager meeting the demands of many people, it is a pleasure to do business with a company as professional and organized as ivgStores. Gavin (my customer service agent) has been fantastic and is an asset to his company. I would (and will) be using this company again."
"I placed an order over the phone with ivgstores on Monday and had my order in California on Thursday. I highly recommend them for both customer service and fast delivery."
"I worked with Doreal at ivgstores to purchase a poster bed. The bed arrived with shipping damage to some of the parts. Doreal was fantastic to work with and was very reliable in sorting out the issues and staying on top of it. It made the difference in my experience and I would trust them implicitly in the future."
"Tanya helped me successfully receive a refund on a coatrack that was damaged in shipment.She was professional,caring and prompt in her responses to my problem. Because of this level of excellent customer service I would definitely shop at IVGstores again online for unique household products. Deanna"
"Though there was an initial mix-up with the delivery of my computer table, the customer service dept. was responsive and pleasant and remedied the problem to my satisfaction."
"I needed a video console that would fit my stereo equipment with a particular size, style and color. I had searched man new and antique furniture stores, including online stores. Ivg had exactly what I needed and at the best price, compared to other online resellers. I ordered regular shipping and twice the item arrived damaged by the freight company. I was ready to give up and Ivg's customer service offered to upgrade to white glove delivery on their dime t get the console to me in good shape. Alternatively,they offered to refund my entire purchase price. I opted for the white glove delivery and my console arrived in ndamaged condition. My stereo equipment fit perfectly and my living room is now complete. I am a very happy customer to have been taken care of so thoroughly, including prompt and assuring e-mails when things didn't work right. Thank you IVG!"