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"After 2 previous small orders that were filled w/o incident, I placed an order that included a used computer, and proceeded to wait, and wait and wait, even thought the order was listed as "Approved" when I logged-in to my account. When I e-mailed a rep, I was told tha the order was not yet shipped because the computer was out of stock and they were sorry. I was then told that they were expecting a re-stock on the item "soon" and the order would be shipped then. At this point, my credit card had already been charged, and my patience had evaporated, so I e-mailed back, pointing out the virutal impossibility of "re-stocking" a unique item like a used computer, and told them to cancel the order and refund the charge. I got a reply saying that they would cancel my order and refund the charge as requested, but they never did! After numerous un-answered e-mails, I gave up and disputed the charge with my credit card, and they recently decided in my favor. If I log-on to my account on the site, this order is still listed as "Approved"! Never again."
"I will have to voice in defence of this store. They are far from perfect, but I found them to be reasonable to deal with. They have very low prices for random items that do seem to come from someone's surplus. I've bought quite a bit of hardware from them (three, four hundred worth in about 6 different orders). I have had a single problem with a computer case that arrived damaged and took a while to get credit for since they did not have it in stock. Shipping does take a while (from 10 to 20 days) but items always arrive as advertised and in a good condition, besides that computer case (another one arrived in a fine condition and is being used now). Customer support is friendly, although refunding of the case took about three calls.
Don't buy anything mission critical, but for good cheap hardware they seemed to work well for me."
"3 weeks to ship my parts, and only after constant back and forth emails and threaening PP dispute.
first, after 2 weeks, i requested they cancel my order and NOT ship it. then, like magic i get a shipping confirmation, which they say "ignore it" we're going to cancel it. Well, it still shows up.
So i call and request a return. My agent, Max, tells me to use their UPS acct to return it. I return it. They never ever return my emails anymore after that. So I file with PayPal but the timeframe is up on the complain window.
Thankfully, I decided at the last second to empty my PP balance and pay with my Amex, so they got what was coming to them in the long run.
"will not shop from this store ever again! received product after a month, and found only 2 out of 3 items ordered. packaging is horrible, the 512MB of DDR ram is duct taped to the headset i ordered, and they just put the things in a bubble wrapped envelope! the headset is not as advertised and only works on some 3rd party phone. I returned the stuff a month ago and it is still in to-be-credited status."
"Purchased some memory to upgrade my computer in early March. It took them 2 weeks after payment to ship. The memory wasn't compatible with my computer, so I promptly returned it. After a month of no credit appearing on my credit card statement and hearing all types of excuses from "It's a Paypal issue" (?? - I paid with a credit card!) to "We're having credit issues but you'll get your credit tomorrow", I finally had to call my credit card company. After a couple of days of investigation, they issued me a full credit. BEWARE!"
"*** Update *** I just received notice that a refund has been issued. I had complained through PayPal, and although PayPal said they would do nothing, apparently something got done. *** Update ***
I ordered a PC case w/power supply. Their website described the merchandise as 'New'. It arrived, and it is obviously 'Used' and in poor condition. The case cover is slightly bent and scratched. The screws to hold the cover on are missing. The power supply is a reject, with a label on it written by a tech that says 'No Power'.
I used their online help facility to complain. They said they'd issue a CC credit in the amount $29.99, on 6/2/05. I checked this morning (6/3/05), and no credit has been issued.
I attach the online chat session here:
---- Please wait for a site operator to respond. Chat InformationYou are now chatting with 'Customer Service' Customer Service: May I help you? you: Yes you: I just received order # 86670 you: My account ID is xxxxxxxxx@yyyyyyyy.com you: I ordered a CAS-NLXBLACK computer case you: Your description on your website describes it as new you: I received an obviously used one in poor condition you: Further, the power supply inside has a label on it marking it a reject for 'No Power' you: Are you there? Customer Service: I do not why you would have received a used case. I will issue a refund back to your CC, as there are no more available. you: When will that refund be posted? you: Your website states there are still 13 units in stock you: Are you there? you: I need to know when I can expect the refund Customer Service: The refund will be issued today. you: For what amount; I will check it today Customer Service: 19.99 you: I don't feel I should have to pay for shipping used and defective merchandise you: When it was sold and advertised as new Customer Service: I will issue 19.99 plus 10.00 for shipping. you: I will look for a 29.99 credit today you: Do Not Let me down again, please Customer Service: OK you: Can I have your name? Customer Service: Goodbye Customer Service: Erik you: Thank you, Erik ----"
This review was modified by surpluscustomer on June 03 2005 07:12:53 AM
"Back ordered items, got only one email response(by guessing at some email addresses). Took numerous emails and phone calls to finally get a credit two months later. Would not do business with again."
"The good news: Great Prices... The Bad news: Charged paypal in full 1 week before shipping a partial order. Said shipped UPS but shipped USPS. Poor customer support. My First and Last order from them."
"I bought a firewire cable on their web site, which says they have >500 of them. They got the PayPal payment on the same day. Today May 24, 2005. No response to my emails, no answer to my phone calls and no explanation.
I did have a purchase before. I suggest don't bet your money on them being honest.
Buyer BEWARE!!!!!!!!!!!!!!!!!!! ________________________________ Note: As soon as I dispute with PayPal they sent a notice they shipped the item. and I received it. What a way to go to get your stuff you paid for. Not ever again I will buy nothing from them"
This review was modified by sinan on June 04 2005 07:26:02 AM
"The item was not in stock. It seems that I got a credit on my credit card within a little more than a week after I found out that the item was not in stock, one week after the original order was placed.
NEVER AGAIN NO MATTER THE DISCOUNT!!!"
This review was modified by QueryAll on June 03 2005 05:29:36 PM
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posted Jun-03-2005 
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![Share](javascript:share_rating({"review_body":"I will have to voice in defence of this store. They<br>are far from perfect, but I found them to be reasonable to deal with. They have very low prices for random items that do seem to come from someone\u0027s surplus.<br>I\u0027ve bought quite a bit of hardware from them (three, four hundred worth in about 6 different orders). I have had a single problem with a computer case that arrived damaged and took a while to get credit for since they did not have it in stock.<br>Shipping does take a while (from 10 to 20 days) but items always arrive as advertised and in a good condition, besides that computer case (another one arrived in a fine condition and is being used now).<br>Customer support is friendly, although refunding of the case took about three calls.<br><br>Don\u0027t buy anything mission critical, but for good cheap hardware they seemed to work well for me.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/212697#comment212697","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"mitreya","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"3 weeks to ship my parts, and only after constant back and forth emails and threaening PP dispute. <br><br>first, after 2 weeks, i requested they cancel my order and NOT ship it. then, like magic i get a shipping confirmation, which they say \u0022ignore it\u0022 we\u0027re going to cancel it. Well, it still shows up. <br><br>So i call and request a return. My agent, Max, tells me to use their UPS acct to return it. I return it. They never ever return my emails anymore after that. So I file with PayPal but the timeframe is up on the complain window. <br><br>Thankfully, I decided at the last second to empty my PP balance and pay with my Amex, so they got what was coming to them in the long run. <br><br>AVOID AVOID AVOID","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/212053#comment212053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"colebert","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"will not shop from this store ever again! received product after a month, and found only 2 out of 3 items ordered. packaging is horrible, the 512MB of DDR ram is duct taped to the headset i ordered, and they just put the things in a bubble wrapped envelope! the headset is not as advertised and only works on some 3rd party phone. I returned the stuff a month ago and it is still in to-be-credited status.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/209681#comment209681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"mike168","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased some memory to upgrade my computer in early March. It took them 2 weeks after payment to ship. The memory wasn\u0027t compatible with my computer, so I promptly returned it. After a month of no credit appearing on my credit card statement and hearing all types of excuses from \u0022It\u0027s a Paypal issue\u0022 (?? - I paid with a credit card!) to \u0022We\u0027re having credit issues but you\u0027ll get your credit tomorrow\u0022, I finally had to call my credit card company. After a couple of days of investigation, they issued me a full credit. BEWARE!","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/208069#comment208069","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"sdmike","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"*** Update ***<br>I just received notice that a refund has been issued. I had complained through PayPal, and although PayPal said they would do nothing, apparently something got done.<br>*** Update ***<br><br><br>I ordered a PC case w\/power supply. Their website described the merchandise as \u0027New\u0027. It arrived, and it is obviously \u0027Used\u0027 and in poor condition. The case cover is slightly bent and scratched. The screws to hold the cover on are missing. The power supply is a reject, with a label on it written by a tech that says \u0027No Power\u0027.<br><br>I used their online help facility to complain. They said they\u0027d issue a CC credit in the amount $29.99, on 6\/2\/05. I checked this morning (6\/3\/05), and no credit has been issued.<br><br>I attach the online chat session here:<br><br>----<br>Please wait for a site operator to respond.<br>Chat InformationYou are now chatting with \u0027Customer Service\u0027<br>Customer Service: May I help you?<br>you: Yes<br>you: I just received order # 86670<br>you: My account ID is xxxxxxxxx@yyyyyyyy.com<br>you: I ordered a CAS-NLXBLACK computer case<br>you: Your description on your website describes it as new<br>you: I received an obviously used one in poor condition<br>you: Further, the power supply inside has a label on it marking it a reject for \u0027No Power\u0027<br>you: Are you there?<br>Customer Service: I do not why you would have received a used case. I will issue a refund back to your CC, as there are no more available.<br>you: When will that refund be posted?<br>you: Your website states there are still 13 units in stock<br>you: Are you there?<br>you: I need to know when I can expect the refund<br>Customer Service: The refund will be issued today.<br>you: For what amount; I will check it today<br>Customer Service: 19.99<br>you: I don\u0027t feel I should have to pay for shipping used and defective merchandise<br>you: When it was sold and advertised as new<br>Customer Service: I will issue 19.99 plus 10.00 for shipping.<br>you: I will look for a 29.99 credit today<br>you: Do Not Let me down again, please<br>Customer Service: OK<br>you: Can I have your name?<br>Customer Service: Goodbye<br>Customer Service: Erik<br>you: Thank you, Erik<br>----","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/208018#comment208018","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"surpluscustomer","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Back ordered items, got only one email response(by guessing at some email addresses). Took numerous emails and phone calls to finally get a credit two months later. Would not do business with again.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/207241#comment207241","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"neilmayo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The good news: Great Prices...<br>The Bad news: Charged paypal in full 1 week before shipping a partial order. Said shipped UPS but shipped USPS. Poor customer support.<br>My First and Last order from them.","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/207075#comment207075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"agariepy","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a firewire cable on their web site, which says they have >500 of them. They got the PayPal payment on the same day.<br>Today May 24, 2005. No response to my emails, no answer to my phone calls and no explanation.<br><br>I did have a purchase before. I suggest don\u0027t bet your money on them being honest.<br><br>Buyer BEWARE!!!!!!!!!!!!!!!!!!! <br>________________________________<br>Note: As soon as I dispute with PayPal they sent a notice they shipped the item. and I received it. What a way to go to get your stuff you paid for. Not ever again I will buy nothing from them","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/206838#comment206838","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"sinan","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The item was not in stock. It seems that I got a credit on my credit card within a little more than a week after I found out that the item was not in stock, one week after the original order was placed.<br><br>NEVER AGAIN NO MATTER THE DISCOUNT!!!","link":"http:\/\/www.resellerratings.com\/store\/iSellSurplus\/comment\/206805#comment206805","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iSellSurplus.jpg","store_name":"iSellSurplus.com","username":"QueryAll","rating":"1"}, "single");){kind=link}
"After 2 previous small orders that were filled w/o incident, I placed an order that included a used computer, and proceeded to wait, and wait and wait, even thought the order was listed as "Approved" when I logged-in to my account. When I e-mailed a rep, I was told tha the order was not yet shipped because the computer was out of stock and they were sorry. I was then told that they were expecting a re-stock on the item "soon" and the order would be shipped then. At this point, my credit card had already been charged, and my patience had evaporated, so I e-mailed back, pointing out the virutal impossibility of "re-stocking" a unique item like a used computer, and told them to cancel the order and refund the charge. I got a reply saying that they would cancel my order and refund the charge as requested, but they never did! After numerous un-answered e-mails, I gave up and disputed the charge with my credit card, and they recently decided in my favor. If I log-on to my account on the site, this order is still listed as "Approved"! Never again."