Computer Hardware & Software
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"After 2 previous small orders that were filled w/o incident, I placed an order that included a used computer, and proceeded to wait, and wait and wait, even thought the order was listed as "Approved" when I logged-in to my account. When I e-mailed a rep, I was told tha the order was not yet shipped because the computer was out of stock and they were sorry. I was then told that they were expecting a re-stock on the item "soon" and the order would be shipped then. At this point, my credit card had already been charged, and my patience had evaporated, so I e-mailed back, pointing out the virutal impossibility of "re-stocking" a unique item like a used computer, and told them to cancel the order and refund the charge. I got a reply saying that they would cancel my order and refund the charge as requested, but they never did! After numerous un-answered e-mails, I gave up and disputed the charge with my credit card, and they recently decided in my favor. If I log-on to my account on the site, this order is still listed as "Approved"! Never again."
"I will have to voice in defence of this store. Theyare far from perfect, but I found them to be reasonable to deal with. They have very low prices for random items that do seem to come from someone's surplus.I've bought quite a bit of hardware from them (three, four hundred worth in about 6 different orders). I have had a single problem with a computer case that arrived damaged and took a while to get credit for since they did not have it in stock.Shipping does take a while (from 10 to 20 days) but items always arrive as advertised and in a good condition, besides that computer case (another one arrived in a fine condition and is being used now).Customer support is friendly, although refunding of the case took about three calls.Don't buy anything mission critical, but for good cheap hardware they seemed to work well for me."
"3 weeks to ship my parts, and only after constant back and forth emails and threaening PP dispute. first, after 2 weeks, i requested they cancel my order and NOT ship it. then, like magic i get a shipping confirmation, which they say "ignore it" we're going to cancel it. Well, it still shows up. So i call and request a return. My agent, Max, tells me to use their UPS acct to return it. I return it. They never ever return my emails anymore after that. So I file with PayPal but the timeframe is up on the complain window. Thankfully, I decided at the last second to empty my PP balance and pay with my Amex, so they got what was coming to them in the long run. AVOID AVOID AVOID"
"will not shop from this store ever again! received product after a month, and found only 2 out of 3 items ordered. packaging is horrible, the 512MB of DDR ram is duct taped to the headset i ordered, and they just put the things in a bubble wrapped envelope! the headset is not as advertised and only works on some 3rd party phone. I returned the stuff a month ago and it is still in to-be-credited status."
"Purchased some memory to upgrade my computer in early March. It took them 2 weeks after payment to ship. The memory wasn't compatible with my computer, so I promptly returned it. After a month of no credit appearing on my credit card statement and hearing all types of excuses from "It's a Paypal issue" (?? - I paid with a credit card!) to "We're having credit issues but you'll get your credit tomorrow", I finally had to call my credit card company. After a couple of days of investigation, they issued me a full credit. BEWARE!"
"*** Update ***I just received notice that a refund has been issued. I had complained through PayPal, and although PayPal said they would do nothing, apparently something got done.*** Update ***I ordered a PC case w/power supply. Their website described the merchandise as 'New'. It arrived, and it is obviously 'Used' and in poor condition. The case cover is slightly bent and scratched. The screws to hold the cover on are missing. The power supply is a reject, with a label on it written by a tech that says 'No Power'.I used their online help facility to complain. They said they'd issue a CC credit in the amount $29.99, on 6/2/05. I checked this morning (6/3/05), and no credit has been issued.I attach the online chat session here:----Please wait for a site operator to respond.Chat InformationYou are now chatting with 'Customer Service'Customer Service: May I help you?you: Yesyou: I just received order # 86670you: My account ID is email@example.com: I ordered a CAS-NLXBLACK computer caseyou: Your description on your website describes it as newyou: I received an obviously used one in poor conditionyou: Further, the power supply inside has a label on it marking it a reject for 'No Power'you: Are you there?Customer Service: I do not why you would have received a used case. I will issue a refund back to your CC, as there are no more available.you: When will that refund be posted?you: Your website states there are still 13 units in stockyou: Are you there?you: I need to know when I can expect the refundCustomer Service: The refund will be issued today.you: For what amount; I will check it todayCustomer Service: 19.99you: I don't feel I should have to pay for shipping used and defective merchandiseyou: When it was sold and advertised as newCustomer Service: I will issue 19.99 plus 10.00 for shipping.you: I will look for a 29.99 credit todayyou: Do Not Let me down again, pleaseCustomer Service: OKyou: Can I have your name?Customer Service: GoodbyeCustomer Service: Erikyou: Thank you, Erik----"
"Back ordered items, got only one email response(by guessing at some email addresses). Took numerous emails and phone calls to finally get a credit two months later. Would not do business with again."
"The good news: Great Prices...The Bad news: Charged paypal in full 1 week before shipping a partial order. Said shipped UPS but shipped USPS. Poor customer support.My First and Last order from them."
"I bought a firewire cable on their web site, which says they have >500 of them. They got the PayPal payment on the same day.Today May 24, 2005. No response to my emails, no answer to my phone calls and no explanation.I did have a purchase before. I suggest don't bet your money on them being honest.Buyer BEWARE!!!!!!!!!!!!!!!!!!! ________________________________Note: As soon as I dispute with PayPal they sent a notice they shipped the item. and I received it. What a way to go to get your stuff you paid for. Not ever again I will buy nothing from them"
"The item was not in stock. It seems that I got a credit on my credit card within a little more than a week after I found out that the item was not in stock, one week after the original order was placed.NEVER AGAIN NO MATTER THE DISCOUNT!!!"
"LiarsPossibly theives? Or just extremly disorginised at best.I will never touch this comapny again. Ive gone through allot of online retailers, and this is the worst ive ever meet. I orderd a computer case on the 25th, then after a week of going by without any order updates, I called them to see what was up (on wendsday), and they told me they were out of stock, but the cases just arived yesterday, and the CSR asshured me my order will ship by the end of the day and a tracking number will show up by the end of the buisness day. Thrusday and firday rolled by without any updates, so I called them again. A new CSR told me they didnt have any in stock and they will arive next week. I told them to cancel the order, and they ashured me my account will be refunded by the end of the day. Its sunday and no refund, no change in account status.Edit: update as of 5/10I called back and asked about my order today again. As soon as I told them the order number, they confirmed that the order was cancled, cut I still haddnt gotten a refund for my order. They claimed the refund was 'done' on the 9th, but paypal showed no such thing, So I told him I didnt recive it and all of the sudden a refund showed up in my paypall acount dated the 10th while I was on the phone with him. Ironic hu. It leads me to think that they were just going to try and keep my money."
"I'll second the votes for horrendous shipping. I just received shipping notification after 19 days. Wow! Don't wear yourselves out, Isellsurplus.com! Good thing I didn't need to use these parts in this century. I am hopeful that I'll get the right order. But, that might be too much to ask since they had to rush the shipment out like they did."
"I ordered the following 2F1-IBMVANTA16 1 Nvidia RivaTNT2 16MB AGP Video Card - 2 for $12.99 MEM-D27128 2 128MB DDR PC2700 333MHz 184 pin DIMM 1 Year $13.99 SPK-CYBGENHS34 1 CyberGenie HS-34 Hands-Free I received the memory and head set but no video cards or invoice in package. I e-mailed that i did not received the cards or any invoice. I received a e-mail back stating that i should have gotten a back order slip and i would receive the cards when they were back in stock. I have not received any thing or have gotten any reply to e-mail since. I have just sent a e-mail and hard copy to them explaining my displeasure with them and stating i would not purchase again and will not recommend them to friends. "
"BEWARE - AVOID AT ALL COSTS! Accepted order and took the money however; The product I recieved was not as described, the warranty was nonexistent. The customer service was of no use. They don't reply to emails, and the phone number gets only voice mail if your very lucky. I feel like I've been robbed. As of 4/27 I do not have the hard drive I paid for on 3/22. These are slick operators, instead of the new maxtor I ordered they sent (adding insult to injury) a very old, very used, Compaq recycled drive(manufactured in 2001). Like the kind you can pick up at any flea market for ten bucks. I've had to start dispute proceedings with VISA to try and get my money back. There are too many good respectable stores on the web. Don't deal with isellsurplus - you probably wont get what you paid for. I think they are theives."
"Ordered from these guys on Apr. 10. Talk about slow process time. I know these guys don't ship on weekends, but it should have shipped by now. According to their website, they ship orders within 1 to 2 business days, pending if all items are in stock. Everything I ordered was in stock. And my order status is still sitting on Approved and will be sent to the warehouse for shipment. They have already been paid. Pay-pal notified me that they were. So isellsurplus can't say that they're waiting on payment approval.I ordered parts from another company on the same day. In fact, after I ordered from these guys. My shipment from the other company is already on its way to me.So far, I'm not very happy with isellsurplus. But, if I still receive my order by friday, I will change this rating. And if all the items I ordered are in the package.Received order on Apr. 19. All items I ordered were correct. Good company to order from. Slow on shipping though."
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