We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"ordered 3 items. they delivered 1 item 3 weeks later and charged me almost complete shipping for all 3 items ordered. A month later and the other items still didnt ship. This merchant does not stock merchandise, how they are still in business after doing this for years apparently is beyond my understanding. Word to the wise. STAY AWAY!"
"Ordered a coffee pot Dec 13th and should have known it would be trouble. The price was only 60 to 70% what others were selling it for. Never got it and emailed them 6 days ago because you can't call them, no answer so I sent another email canceling the order and I ordered elsewhere. Should have done more searching for reviews. Darn"
"I ordered five things on two orders from this store. The most expensive items have not shipped although I received a UPS shipment number that turned out to be bogus. UPS said they have not picked up the merchandise for delivery and the due date is now a week old. I received two items that were the least expensive, one of which was old. After reading the reviews on Resellerratings.com, I contacted my credit card company to intervene but they said I had to follow protocol and if after my efforts, there was no resolution, they would step in. However, the problem with that is iKitchen has already taken my money and based on the other reviews, I don't expect to see my products or my money. I suppose I'm expecting the worst given what other reviewers have had to say. I noticed that today, iKitchen is selling the Nintendo Wii for $299 while every other retailer including all the major chains are out. They say delivery is in two weeks; just enough time to get your money before your credit card company can stop payment. This is a typical scam to get your money. I will never buy from this site again. "
"Thank goodness for re-sellerratings.com. I was all set, mentaly and e-commercially, to order a deLonghi Pro Deep Fat Fryer, at the cost of $89.99 (their much reduced price). I have known and been an active user of resellerratings.com for more than a year now. Re-SellerRatings.com has just SAVED me from making an $89.99 MISTAKE!!
"Unfortunately my story is not different from any of the other reviews. I ordered a $250.00 product on 10/26 and my account was charged on 10/29, as of 12/2/2008 I have not recieved my order. This is the worst company on the net. Do not order anything from this website it is a FRAUD. If you are lucky enough to talk to someone they try to tell you that your product is already shipped and they cannot refund your purchase yet. I am still in the process of trying to get my money back. I repeat, do not order anything from this company they are a FRAUD."
"Like the others, I placed an order with these thieves without checking their history. The immediate response indicated my order would be shipped in five days. One month later I asked questions and was informed that the product was placed on backorder. The company no longer bothers to even reply. I am out $67.07 for some Quisnart pans. DO NOT ORDER FROM THIS COMPANY; THEY WILL ONLY STEAL YOUR MONEY.
"Almost identical senario to the others. Sure wish I had checked this site first. Ordered 3 Timex Electronic rain guage/thermometers because their price was slightly less. It was immediately charged to my credit card as Metromarket thru Paypal($84.77) On 9/26 sent e-mail asking for shipping confirmation-no reply.Sent another e-mail 10/3 received reply on 10/6 saying it would be shipped from manufacturer within 2 weeks-this goes on and on. I have sent a total of 6 more e-mails with NO further reply. I filed a compliant with Paypal and they gave some reason as to why they could not deal directly with this company and gave some general suggestions for dealing with problems of this type which is no help. How do you deal with a crook? I have never had a problem with on-line ordering but this experience will make me much more cautious and I will check new companies thru this web site in the future."
"Briefly, I purchased a "Vornado Heater" for $87.92 from "homebrands.com". On October 19, $87.92 was deducted from my PayPal account by a "Metro Market Sales". On October 31, I received a UPS notification that a "Gary Benson" entered a shipping bill for an 8 lb. item. As of November 11, the item has not shipped yet, as the UPS tracking indicates. I have previously emailed the customer service address (mailto:admin@homebrands.com) for an explanation of the long wait, as well as requesting a refund. I have not had any response whatsoever from "homebrands.com", and I'm currently in dispute with PayPal to get a refund. Here's where it gets interesting (I did my own online investigating).... The address of "homebrands.com" and "MetroMarketSales" is: 1204 Avenue U #1087, Brooklyn, NY 11229 which, thanks to Google Street View, is a Mail Drop address. Their 'Customer Service' phone number (their website states is 'down') is: 718-989-9318, which is a recording. Feeling immediately uneasy, I check the Better Business Bureau online. Well, it seems "homebrands.com" also does business as: dotcom project, giant savings, homebrands.com, ikitchen.com, kitchenhomegadgets.com, hcg logistics, metromarket.com, and many more, according to the BBB listing, along with their warning not to do business with them. Visiting "metromarket.com", one finds a similar merchant website, and when clicking "about us", one finds a photoshopped "Metro Market Stores" storefront supposedly at the same Avenue U address with a "Please visit our store when in the neighborhood". Yeah, sure. Upon furthur investigating online, it appears that there are HUNDREDS of complaints against this company by other customers getting charged for their purchases, and not receiving their items, not only from "homebrands.com", but "ikitchen.com" and other related webstores. "HomeBrands.com" are apprently run by a "Dave Balas" (real name: David Balassiano), also listed at 256 W36 St NY, NY. It also seems "HomeBrands.com" Corporation is listed at 2439 South 11th Street, Niles, MI 49120 and phone number: 616-683-7080, also a recording "Lines are Temporarily Busy". "aboutus.org" lists "HomeBrands.com" contact as: FurnitureFind Corporation 616-687-8653, also a recording "Lines are Temporarily Busy". You see where this is going. A search on "my3cents.com" of "ikitchen" gives one a plethora of customer complaints. I can go on with more information I've discovered, more supposed company addresses, etc., including finding that the domain, "homebrands.com", is 'privately listed' with WhoIs. So, one can see this company does a fine job of presenting themselves as legitimate online, but in reality, they are accepting lots of orders, but not shipping product, hence, a fraud. I'd like to make sure others don't get taken by this now-obvious scam. "
This review was modified by musicom67 on November 12 2008 06:21:33 PM
"I've ordered several small item before this one no problem, they were all under $20 items. Then I figured things would be fine so I did the big order, two items, through paypal, to the tune of over $600 dollars. I was charged against my bank account for one item ($252.91) two days later. The larger item wasn't charged to my bank from Paypal for some reason? I did receive confirmation from iKitchen, and or course paypal, but after two weeks nothing about shipping confirmation? I emailed and received a form letter two days later stating it was being drop shipped directly from manufacturer and they didn't have any additional information? Waited another week and requested a phone contact by email, 3 days later I had a number. I called and was told the same thing as the original email reply and they could give me no time estimate and we're unwilling to contact the manufacturer directly. So like a fool I wait another week or so--nothing! Tried calling the phone number over a week period, now the number doesn't go through. Tried a few more emails as well--no replies. At this point I filed a dispute with Paypal but since 45 days elapsed I didn't meet their criteria. Thank goodness I checked resellerratings, I read the comments from the person who found them through BBB and what their actual names are. Now at least I feel I have some recourse. I just filed a complaint with BBB and hope to have resolution soon? This company commits fraud and should not be allowed to steal from unsuspecting consumers!!!"
"My advice: 1. Don't buy from them. 2. If you do, keep a log, document everything, and be persistent. I think they count on keeping the money of those who give up or can't be bothered.
I ordered a Braun Plaque Remover model D6011 on May 9, 2008 from iKithen.com after an Internet search suggested their price was quite good. I got an email confirmation promptly (and also started receiving a couple of email advertisements a day). In May 15 I got a UPS electronic shipment initiation notice. However the first actual scan on the UPS log was when the package departed Brooklyn on May 22. On arrival at the end of May, the external package was beat up in a way suggesting that it had already made several roundtrips. The contents appeared fresh and undamaged in original shelf packaging, but it was the wrong toothbrush. (Oral-B Vitality “Dual Clean” D12513P). The wrong toothbrush was not what I wanted, and listed (along with the right one) on their website at that time at a lower price.
June 4 I used their prescribed web site interface at: http://www.ikitchen.com/info.html#contactus to complain, demanding that they cancel their order and refund my money, and offering to return the wrong product at their expense. On June 8 I received an email in apparent response, which provided the means for me to print a prepaid UPS shipping label for the return (this step is the only step in the whole process that went well).
June 9 I shipped the product back, with all documentation including the RMA number on the package outside. UPS reported the product arrived on June 16.
On July 8, having received no communication nor a refund to my card, I emailed again demanding order cancellation, confirmation of receipt of the returned goods, and refund.
July 10 I got an email reply, asserting it might take as long as 60 days for my refund.
October 20--still no communication, no refund to my account. I sent another email specifically threatening to refer the matter to account services at my credit card company.
October 27 I received a response, acknowledging they had received my return, and asserting they had that day refunded in full.
October 29 the refund actually appeared in the online logs for my card, with the merchant name given as "METRO MARKET SALES, I - 917-533-5729 NY".
36,455 stores
1,205,475 reviews
6596 shoppers online now
Rating
Full Rating Profile
Visa / Mastercard
American Express
Money Order
COD
Check
UPS Ground
This review was modified by 
![Share](javascript:share_rating({"review_body":"Ordered a coffee pot Dec 13th and should have known it would be trouble. The price was only 60 to 70% what others were selling it for. Never got it and emailed them 6 days ago because you can\u0027t call them, no answer so I sent another email canceling the order and I ordered elsewhere. Should have done more searching for reviews. Darn","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/430604#comment430604","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"thehortons","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered five things on two orders from this store. The most expensive items have not shipped although I received a UPS shipment number that turned out to be bogus. UPS said they have not picked up the merchandise for delivery and the due date is now a week old. I received two items that were the least expensive, one of which was old. After reading the reviews on Resellerratings.com, I contacted my credit card company to intervene but they said I had to follow protocol and if after my efforts, there was no resolution, they would step in. However, the problem with that is iKitchen has already taken my money and based on the other reviews, I don\u0027t expect to see my products or my money. I suppose I\u0027m expecting the worst given what other reviewers have had to say. I noticed that today, iKitchen is selling the Nintendo Wii for $299 while every other retailer including all the major chains are out. They say delivery is in two weeks; just enough time to get your money before your credit card company can stop payment. This is a typical scam to get your money. I will never buy from this site again. ","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/427794#comment427794","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"EmeryJoe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thank goodness for re-sellerratings.com. I was all set, mentaly and e-commercially, to order a deLonghi Pro Deep Fat Fryer, at the cost of $89.99 (their much reduced price).<br>I have known and been an active user of resellerratings.com for more than a year now. Re-SellerRatings.com has just SAVED me from making an $89.99 MISTAKE!!<br><br>Thank You Honorable Sirs!!<br><br>benboise ","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/426670#comment426670","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"benboise","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Unfortunately my story is not different from any of the other reviews. I ordered a $250.00 product on 10\/26 and my account was charged on 10\/29, as of 12\/2\/2008 I have not recieved my order. This is the worst company on the net. Do not order anything from this website it is a FRAUD. If you are lucky enough to talk to someone they try to tell you that your product is already shipped and they cannot refund your purchase yet. I am still in the process of trying to get my money back. I repeat, do not order anything from this company they are a FRAUD.","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/423024#comment423024","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"mikesheridan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Like the others, I placed an order with these thieves without checking their history. The immediate response indicated my order would be shipped in five days. One month later I asked questions and was informed that the product was placed on backorder. The company no longer bothers to even reply. I am out $67.07 for some Quisnart pans. DO NOT ORDER FROM THIS COMPANY; THEY WILL ONLY STEAL YOUR MONEY.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/422944#comment422944","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"dswords","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Almost identical senario to the others. Sure wish I had checked this site first. Ordered 3 Timex Electronic rain guage\/thermometers because their price was slightly less. It was immediately charged to my credit card as Metromarket thru Paypal($84.77) On 9\/26 sent e-mail asking for shipping confirmation-no reply.Sent another e-mail 10\/3 received reply on 10\/6 saying it would be shipped from manufacturer within 2 weeks-this goes on and on. I have sent a total of 6 more e-mails with NO further reply. I filed a compliant with Paypal and they gave some reason as to why they could not deal directly with this company and gave some general suggestions for dealing with problems of this type which is no help. How do you deal with a crook? I have never had a problem with on-line ordering but this experience will make me much more cautious and I will check new companies thru this web site in the future.","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/420046#comment420046","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"khaynes46","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Briefly, I purchased a \u0022Vornado Heater\u0022 for $87.92 from \u0022homebrands.com\u0022. <br>On October 19, $87.92 was deducted from my PayPal account by a \u0022Metro Market Sales\u0022. <br>On October 31, I received a UPS notification that a \u0022Gary Benson\u0022 entered a shipping bill for an 8 lb. item. <br>As of November 11, the item has not shipped yet, as the UPS tracking indicates. <br>I have previously emailed the customer service address (mailto:admin@homebrands.com) for an explanation of the long wait, as well as requesting a refund. <br>I have not had any response whatsoever from \u0022homebrands.com\u0022, and I\u0027m currently in dispute with PayPal to get a refund. <br>Here\u0027s where it gets interesting (I did my own online investigating).... <br>The address of \u0022homebrands.com\u0022 and \u0022MetroMarketSales\u0022 is: 1204 Avenue U #1087, Brooklyn, NY 11229 which, thanks to Google Street View, is a Mail Drop address. Their \u0027Customer Service\u0027 phone number (their website states is \u0027down\u0027) is: 718-989-9318, which is a recording. Feeling immediately uneasy, I check the Better Business Bureau online. Well, it seems \u0022homebrands.com\u0022 also does business as: dotcom project, giant savings, homebrands.com, ikitchen.com, kitchenhomegadgets.com, hcg logistics, metromarket.com, and many more, according to the BBB listing, along with their warning not to do business with them. <br>Visiting \u0022metromarket.com\u0022, one finds a similar merchant website, and when clicking \u0022about us\u0022, one finds a photoshopped \u0022Metro Market Stores\u0022 storefront supposedly at the same Avenue U address with a \u0022Please visit our store when in the neighborhood\u0022. Yeah, sure. <br>Upon furthur investigating online, it appears that there are HUNDREDS of complaints against this company by other customers getting charged for their purchases, and not receiving their items, not only from \u0022homebrands.com\u0022, but \u0022ikitchen.com\u0022 and other related webstores. <br>\u0022HomeBrands.com\u0022 are apprently run by a \u0022Dave Balas\u0022 (real name: David Balassiano), also listed at 256 W36 St NY, NY. It also seems \u0022HomeBrands.com\u0022 Corporation is listed at 2439 South 11th Street, Niles, MI 49120 and phone number: 616-683-7080, also a recording \u0022Lines are Temporarily Busy\u0022. <br>\u0022aboutus.org\u0022 lists \u0022HomeBrands.com\u0022 contact as: FurnitureFind Corporation 616-687-8653, also a recording \u0022Lines are Temporarily Busy\u0022. <br>You see where this is going. <br>A search on \u0022my3cents.com\u0022 of \u0022ikitchen\u0022 gives one a plethora of customer complaints. <br>I can go on with more information I\u0027ve discovered, more supposed company addresses, etc., including finding that the domain, \u0022homebrands.com\u0022, is \u0027privately listed\u0027 with WhoIs. <br>So, one can see this company does a fine job of presenting themselves as legitimate online, but in reality, they are accepting lots of orders, but not shipping product, hence, a fraud. <br>I\u0027d like to make sure others don\u0027t get taken by this now-obvious scam.<br>","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/418723#comment418723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"musicom67","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered several small item before this one no problem, they were all under $20 items. Then I figured things would be fine so I did the big order, two items, through paypal, to the tune of over $600 dollars. I was charged against my bank account for one item ($252.91) two days later. The larger item wasn\u0027t charged to my bank from Paypal for some reason? I did receive confirmation from iKitchen, and or course paypal, but after two weeks nothing about shipping confirmation? I emailed and received a form letter two days later stating it was being drop shipped directly from manufacturer and they didn\u0027t have any additional information? Waited another week and requested a phone contact by email, 3 days later I had a number. I called and was told the same thing as the original email reply and they could give me no time estimate and we\u0027re unwilling to contact the manufacturer directly. So like a fool I wait another week or so--nothing! Tried calling the phone number over a week period, now the number doesn\u0027t go through. Tried a few more emails as well--no replies. At this point I filed a dispute with Paypal but since 45 days elapsed I didn\u0027t meet their criteria. Thank goodness I checked resellerratings, I read the comments from the person who found them through BBB and what their actual names are. Now at least I feel I have some recourse. I just filed a complaint with BBB and hope to have resolution soon? This company commits fraud and should not be allowed to steal from unsuspecting consumers!!!","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/417442#comment417442","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"mrguy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My advice: 1. Don\u0027t buy from them. 2. If you do, keep a log, document everything, and be persistent. I think they count on keeping the money of those who give up or can\u0027t be bothered.<br><br>I ordered a Braun Plaque Remover model D6011 on May 9, 2008 from iKithen.com after an Internet search suggested their price was quite good. I got an email confirmation promptly (and also started receiving a couple of email advertisements a day). In May 15 I got a UPS electronic shipment initiation notice. However the first actual scan on the UPS log was when the package departed Brooklyn on May 22. On arrival at the end of May, the external package was beat up in a way suggesting that it had already made several roundtrips. The contents appeared fresh and undamaged in original shelf packaging, but it was the wrong toothbrush. (Oral-B Vitality \u201cDual Clean\u201d D12513P). The wrong toothbrush was not what I wanted, and listed (along with the right one) on their website at that time at a lower price.<br><br>June 4 I used their prescribed web site interface at: http:\/\/www.ikitchen.com\/info.html#contactus to complain, demanding that they cancel their order and refund my money, and offering to return the wrong product at their expense. On June 8 I received an email in apparent response, which provided the means for me to print a prepaid UPS shipping label for the return (this step is the only step in the whole process that went well). <br><br>June 9 I shipped the product back, with all documentation including the RMA number on the package outside. UPS reported the product arrived on June 16.<br><br>On July 8, having received no communication nor a refund to my card, I emailed again demanding order cancellation, confirmation of receipt of the returned goods, and refund.<br><br>July 10 I got an email reply, asserting it might take as long as 60 days for my refund.<br><br>October 20--still no communication, no refund to my account. I sent another email specifically threatening to refer the matter to account services at my credit card company.<br><br>October 27 I received a response, acknowledging they had received my return, and asserting they had that day refunded in full.<br><br>October 29 the refund actually appeared in the online logs for my card, with the merchant name given as \u0022METRO MARKET SALES, I - 917-533-5729 NY\u0022.<br><br><br><br><br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/iKitchen\/comment\/416460#comment416460","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iKitchen.jpg","store_name":"iKitchen","username":"archae86","rating":"1"}, "single");){kind=link}
"ordered 3 items. they delivered 1 item 3 weeks later and charged me almost complete shipping for all 3 items ordered. A month later and the other items still didnt ship. This merchant does not stock merchandise, how they are still in business after doing this for years apparently is beyond my understanding. Word to the wise. STAY AWAY!"