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"Goodbye iHerb!I used to shout from the rooftops how good iHerb were... No More. Blatant Liers, BS'ers and have they no Support Backbone!Do NOT buy from iHerb if you are based in the UK. They say this on their shopping cart page (prominent position) "International Airmail, Favorite shipping method for our UK customers. This option applies to orders valued up to $80.00 and weighing no more than 4 lbs. The average delivery time is 10 days, including weekends. Although very reliable, this method provides no tracking number and is non-refundable; however, chances are you will pay no customs import taxes."Just to cover my back, I emailed iHerb support prior to ordering to confirm this information. They confirmed categorically "Yes this information is correct."I ordered x 3 using the above criteria. RESULT = I got slapped for customs tax on all 3 and ended paying twice as much than if I'd have used DHL, which would have been delivered in 2 days as opposed to 14 days with International Air Mail > Royal Mail.Since I did email to confirm prior to ordering, would iHerb refund my customs Tax? Would they ***k!Note to iHerb. Get a grip, have some respect for your serial-repeat customers and immediately remove that erroneous BS UK shipping info from your website.RIP Customer Support!"
"i ordered last july 24,product shipped july 25, it says there that it would take 10days to asia pacific. its been 21 days now and no product yet still! im starting to get pissed off and worried! i will update this post as soon as i received my order.Update* it will be one month in august 25 and i really doubt it if i would ever received my order. this is really too bad, as i really work hard for that money to be able to buy those supplements intended for curing myself for some sort of infections. i should have listen to the reviews and complaints, but there this one reviewer who said he's also scared to order from iherb coz of orders that didnt receive, however he tried it for himself and luckily he positive review about that and said you try it to yourself. and now i tried, seems like its a negative review then, coz as stated there that it would only take 10days to pacific and its almost a month now and still no notice from postal office. its understandable if it doesnt arrived in 10days and gets delay for few more days like 5-7days but that fact that its almost a month now! I really doubt it! Even if you said sometimes it takes 6weeks, my hope for that is 10% only that i will still receive my order. I just hope you will refund my money if after six weeks i ddnt receive my order. Coz it really took me so long to earn that! took me two months to earn that! will update this review if within six weeks i receive my package or not.UPDATE: I JUST RECEIVED MY PACKAGE TODAY! TOOK A MONTH BUT ATLEAST I RECEIVED IT NOW. THANK GOD! THE INSIDE PACKING IS GOOD!"
"My family and I having been using iHerb.com for over 20 years with only the best results. Customer Service is prompt, shipping is fast, and I value the number of product reviews. Also, new customers get a bonus discount. iHerb's prices are really good, although I can sometimes find the same product at the same price or a few dollars less at Natural Grocers/Vitamin Cottage locally and I don't have to wait for it. I found a really good deal on a product at Vitamin Shoppe online, so I ordered it. It took over two weeks to get the product--I get the same product in three days with iHerb!"
" Shipping for $ 4 is described as a very reliable, do not believe that such a parcel reaches 50% of cases, no more. Delivery only track can guarantee the receipt. I made ??a few orders in April, one of them was missing. Customer service refused to reimburse the cost, the return was made only after the round robin same as I customers who lost parcel was more than 40 thousand dollars. In June, once again made ??the five orders, for myself and friends 2 of them did not come back. The company refuses to send me the documents confirming the sending of parcels to me, and myself tracing missing parcels is not engaged. Very convenient position to take money for the goods and not responsible for anything."
"so I read all the other reviews AFTER I'd already purchased my items and I was like, "great." I thought I'd have to wait like 5 weeks to get it but it only took like 5-6 days! everything was in perfect condition and I'm very happy with all of it :)"
"I'm very satisfied buying from iherb.com and i'm feeling very lucky finding this site!And I'm feeling lucky 'cause the prices are awesome and the cost for shipping is nothing only 4$!!!I order from Greece and I recieved my order after 10 days.The point is shopping from them you saving a lot of money!iherb.com keep going and i will definetely shop again!"
"I think this site is the greatest above all!Not a single site here in Norway can get you any more value for your money. Things at iHerb is about 10-30% of the cost if I should buy them in the cheapest(!) shop here!"
"I without refund at the moment the products are returned to them 1-) I made ??two orders with them in 1/22/2012 ($79.98) and 1/25/2012 (US$ $65.35 ) 2-) The products took too long to deliver me here in Brazil but were delivered on 03.30.2012 and 04.08.2012 and returned them for not having more interest in it and iHerb informed me that returning the products I would return the amounts paid 3-) The products are in Sweden (return address printed by iHerb in box) since 05/11/2012 and 05/18/2012 4-) I'm waiting for the refund at iHerb and now tells me that the products would have to be returned to the United States and not for Sweden. As if the return address printed on the box they are in Sweden !!! 5-) Packages shipping to return to Iberb with tracking (Registered mail) RJ442347605BR and RK766174187BR6-) See trackings objects above: RJ442347605BR - Histórico do Objeto O horário não indica quando a situação ocorreu, mas sim quando os dados foram recebidos pelo sistema, exceto no caso do SEDEX 10 e do SEDEX Hoje, em que ele representa o horário real da entrega.Data Local Situação 18/05/2012 08:54 SUECIA Conferido Recebido/destino 24/04/2012 15:55 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado Em trânsito para DEVOLUCAO A ORIGEM/BR 18/04/2012 06:10 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado Em trânsito para RFB - FISCALIZACAO ADUANEIRA/CUSTOMS/BR 13/04/2012 13:05 AC CASA VERDE - SAO PAULO/SP Encaminhado Em trânsito para CTCI SAO PAULO (GMEXP) - SAO PAULO/SP 13/04/2012 11:50 AC CASA VERDE - SAO PAULO/SP Destinatário recusou-se a receber Objeto em devolução ao remetente 09/04/2012 14:55 AC CASA VERDE - SAO PAULO/SP Aguardando retirada Endereço: RUA DR CESAR CASTIGLIONE JUNI - CASA VERDE 07/04/2012 09:49 CEE VILA GUILHERME - SAO PAULO/SP Encaminhado Em trânsito para AC CASA VERDE - SAO PAULO/SP 06/04/2012 06:14 CTE VILA MARIA - SAO PAULO/SP Encaminhado Encaminhado para CEE CENTRO - SAO PAULO/SP 05/04/2012 21:28 CTE CURITIBA - CURITIBA/PR Encaminhado Encaminhado para CTE VILA MARIA - SAO PAULO/SP 05/04/2012 10:04 CTE CURITIBA/GEARA (ENC INTERNACIONAL) - CURITIBA/PR Encaminhado Em trânsito para CTE CURITIBA - CURITIBA/PR RK766174187BR - Histórico do Objeto O horário não indica quando a situação ocorreu, mas sim quando os dados foram recebidos pelo sistema, exceto no caso do SEDEX 10 e do SEDEX Hoje, em que ele representa o horário real da entrega.Data Local Situação 11/05/2012 10:30 SUECIA Conferido Recebido/destino 16/04/2012 16:43 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado Em trânsito para DEVOLUCAO A ORIGEM/BR 06/04/2012 06:04 CTCI SAO PAULO (GMEXP) - SAO PAULO/SP Encaminhado Em trânsito para RFB - FISCALIZACAO ADUANEIRA/CUSTOMS/BR 30/03/2012 16:20 AC CASA VERDE - SAO PAULO/SP Encaminhado Em trânsito para CTCI SAO PAULO (GMEXP) - SAO PAULO/SP 30/03/2012 16:20 AC CASA VERDE - SAO PAULO/SP Destinatário recusou-se a receber Objeto em devolução ao remetente 30/03/2012 15:39 AC CASA VERDE - SAO PAULO/SP Entrega Efetuada 27/03/2012 12:54 AC CASA VERDE - SAO PAULO/SP Aguardando retirada Endereço: RUA DR CESAR CASTIGLIONE JUNI - CASA VERDE 27/03/2012 10:41 CEE CENTRO - SAO PAULO/SP Encaminhado Em trânsito para AC CASA VERDE - SAO PAULO/SP 27/03/2012 06:23 CTE VILA MARIA - SAO PAULO/SP Encaminhado Encaminhado para CEE CENTRO - SAO PAULO/SP 26/03/2012 21:42 CTE CURITIBA - CURITIBA/PR Encaminhado Encaminhado para CTE VILA MARIA - SAO PAULO/SP 23/03/2012 08:39 CTE CURITIBA/GEARA (ENC INTERNACIONAL) - CURITIBA/PR Encaminhado Em trânsito para CTE CURITIBA - CURITIBA/PR 7-) I sent several e-mailz to iHerb and he says that make the refund when they receive the products, but when ? 8-) I thought that was an iHerb and honest company would be set before this problem I am in doubt, for now they tell me now that the return has to be for them in the United States even if they put in the box return address in Sweden ? 9-) Conclusion: Product returned to them as requested (unopened boxes) and non refund of the payment received to date. six months without products and no refund !!!!!! "
"trust me, I was really afraid to order from iherb based on the reviews seen, but in the end it was really a success. They have the cheapest one day shipping rate I've ever seen. The product was received safe and sound and it took only one day(base on the one day economy shipping-$8) and there was even additional items included to entice the buyer, and it sure did lol. In the end iherb is really good, don't study the reviews uploaded by buyers, try and see your experience for yourself!.....I rate this site!"
"I am baffled by all the low ratings if iHerb. I have been buying all my supplements from them for over 7 years. It looks like many of the complaints here come from overseas customers. When I place an order, I get an instant confirmation, it's shipped out the next day, I get an email telling me it's been shipped, and I receive it within 4 days (because I am too cheap to pay for expedited mailing). I order almost monthly, and I usually order more than $60 worth so I get a 5% discount, which offsets shipping somewhat. One of the things I appreciate most about this company is that I can research product reviews from customers. I usually read theses stacked from lowest rating to highest rating, so that I can easily spot any serious problems with the product. I have learned alot about how different people have used the supplements -- like how much they take, and when they take it, and any side effects -- stuff that isn't always on the label.You can also do an advanced search on their site to read about clinical trials and objective scientific research papers on all the supplements. Only once have I had a problem, when I received omega oil caps that smelled like they might be rancid. I emailed the company, they told me to discard it, and sent me another, fresher bottle, no questions asked. Besides supplements, I buy the natural soaps and shampoos from iHerb, and foods like whole buckwheat and flax seeds that I would pay more for locally.Usually, there is a free sample in the package -- a pen, tea bags, tape measure, powdered drink envelope, or a cosmetic sample. I have no connection with this company, and I am not part of their referral program. I understand that anyone on this program cannot post here, so I think that might explain why the ratings are so low.If you live in the U.S., research your products, and doublecheck your order before placing it, I don't see why you would have any problems at iHerb. "
"Made an order that didn’t go through customs so I asked them to cancel my order and for a refund. Unfortunately haven’t received an answer yet (waiting for it over 2 weeks). So still to decide if they are legit but customer support is crappy."
"I have ordered 12 times from iherb.com and i had never experienced anything bad actually. I placed my last order on 17.05.2012 and received it on 23.05.2012 via International Airmail. I paid just 4 USD for postage. I was a bit surprised when i read all the reviews about iherb.com. By the way, i am living in New Zealand. But my friends in Turkey had bad experiences with the orders from iherb. But i think, it is just because the poor postal service in Turkey. "
"stay away. They do short you on the orders and you have no recourse,"
"Ordered three items. All arrived as ordered in timely fashion. "
"We have been a faitfull customer of Iherb for 3 or 4 years now. Then we get an email warning us to spend more money or we were going to be dropped from their VIP program. I would avoid this company !!!! WE DID NOT DROP THE PRODUCT! THEY DID! there are many more valued companies out there that provide excellent prices & services. You just have to do a little searching. I will let all of my good friends know about ther poor customer programs and lousy marketing manager. GREEDY! is all I can say!"