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"This is a really excellent site, and a good company. They have consistently low prices, usually the best or close to the best. They offer an additional discount for frequent buyers, which, while not as generous as in previous years, is still a good deal. Shipping for orders about $40 is free, and you can upgrade to faster shipping at very reasonable cost.
I have had problems with them shipping canned goods, where the cans arrived dented, or a case of bottles, where a few were broken. They are just not set up to ship food properly. But the deals where so good that I ordered anyway. In each case, wherever there was damage, they immediately reshipped the unacceptable items and did not make me send them back.
They are my second favorite supplier, after Amazon.com. I have probably placed 25 or so orders with them in the last two years, usually about 2 orders a month.
"They are rewarding MLM much more and less for direct customers. They take away quantity discount, no price match and much less direct benefits to customers but give more to MLM award. Friends or relatives of the high rank/managment of Iherb must benefit from this multi level marketing.
The only good deal is their special, otherwise most of them are expensive and you can find other online suppliers cheaper even have to pay shipping for usually $4.99.
My friends and I have been happy with Iherb until now because they are trying to cut cost to be more profitable so they reduce incentive from ultimate buyers who want to buy more and save more. They are really in-efficient. I think their shipping and handling cost is high because they wrap the bottles layer by layer with tape. It takes so much effort to unwrap them and often times, damage the boxes because they use so much tape. "
This review was modified by berhi on February 08 2011 01:24:07 PM
"iHerb customer service is appalling. They couldn't care less when my order never arrived, in fact they were rather rude in their response to my enquiry. Now I've read other reviews from people who had similar experience, I am beginning to wonder if they did 'lose' the parcel on occasions when customers chose the non-trackable delivery method. "
"I ordered a facial product that suppose to help certain skin condition. The product burned my face and made the condition worse instead of helping. I contacted iHerb to see if I can return the item for refund, but was told that they do not accept opened item for return. Buyers should be aware of this policy before ordering.
I had to contact them three times before I got answer to a simple question of "can I return the item" too!"
"Sadly, my opinion of iherb dropped after they lost my first (international) order.
Even after the six weeks passed that they told me to wait, they will not take any action apart from blaming me for choosing the wrong delivery method.
iHerb says that they are not taking any responsibility for lost orders, using the 'i-told-you-so'-way of blaming customers: according to the iHerb customer service I should have not chosen the _free of charge_ flatrate shipping deal they offered to me, but instead used a much more expensive carrier.
So now, after my third email inquiry about the lost parcel, they still blame me and will not resend or refund anything. I have already found more cases like mine on the internet. IHerb apparently has a reputation for conveniently 'losing' untrackable parcels.
DO NOT ORDER FROM IHERB IF YOU CAN'T AFFORD TO LOOSE MONEY!
"Folks, iHerb.com has apparently started a rewards program where people can shill for the company and get rewards.
That's why you are seeing these posts with the rave reviews and "special" discount codes. And the posters post only one review and only about iHerb.com.
My honest review, I have been a customer of iHerb for several years. They sell good products and their prices can be really good, so-so, or, at times, a bit high. Like most other retailers.
My real plus for them has always been their "atomic quick" shipping -- and they tout that they ship 99 percent of their orders the same day. That WAS true for me up until the past year or so.
Maybe I'm unlucky, but it seems that each time in the past several months, my shipping is delayed a day (no big deal), a couple of days (O.K., I'm getting grumpy), or a few days (I'm not happy).
So, do I get my order -- eventually. Are the prices O.K. -- if I comparison shop, yes they are.
Shipping -- well.
Finally, the whole "paid shill" program just leaves me with a bad feeling. For now, I'm sticking with them, but I think I'm going to start checking other options. "
This review was modified by LennyTheBulldog on October 15 2010 09:44:08 AM
"I ordered a cold and cough supplement for my son as he is VERY sick and doesn't do well with nebulizer treatments. My chiropractor recommended Umcka. So I ordered it on 10/4/10 and paid for 2day UPS shipping to get it here faster. I just talked to them after reading some of the previos reviews and "We are in the process of moving our warehouse and there have been some unforseen delays". Well guess what fella! I just read that from somebody that bought several weeks ago!!!! CANCEL MY ORDER! He says he did. I just received the e-mail that they cancelled my order. I will order my product elsewhere. Or drive the long drive to pick it up at a natural healthfoods store, which I don't have time for, the reason I ordered it online expedited in the 1st place! I had to wait almost 20 minutes with their online Live Chat to get somebody, and they are very unapologetic, but at least he cancelled my order. I've worked Customer Service before and I feel SO bad for these agents that have to lie and deal with this from the company they work for. It's garbage!"
"iHerb has poor customer service and no appreciation for your business unless you spend thousands with them annually. In any economy, this behavior demonstrates arrogance. In this economy, it demonstrates ignorance. When iHerb was smaller, they had a much different attitude. To further companies who do right by the customer for the right reasons, I choose to support companies who appreciate my business and truly try to help an unsatisfied customer. I placed a $700 in April and won’t give them any more of my business."
"I have ordered from iherb several times and they are wonderful. They are super fast and I always receive what I order as well as free samples. I highly recommend them. "
"International buyers beware! I lost over £60 as my order never arrived and Iherb does not refund or resend if int. air mail is used. It took them 7 weeks to come clean and tell me that they don't refund etc .Furthermore they wouldn't even offer a reduced price on a repeat order!"
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posted Feb-08-2011 
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![Share](javascript:share_rating({"review_body":"They are rewarding MLM much more and less for direct customers. They take away quantity discount, no price match and much less direct benefits to customers but give more to MLM award. Friends or relatives of the high rank\/managment of Iherb must benefit from this multi level marketing. <br><br>The only good deal is their special, otherwise most of them are expensive and you can find other online suppliers cheaper even have to pay shipping for usually $4.99. <br><br>My friends and I have been happy with Iherb until now because they are trying to cut cost to be more profitable so they reduce incentive from ultimate buyers who want to buy more and save more. They are really in-efficient. I think their shipping and handling cost is high because they wrap the bottles layer by layer with tape. It takes so much effort to unwrap them and often times, damage the boxes because they use so much tape.<br>","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/698775#comment698775","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"berhi","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"iHerb customer service is appalling. They couldn\u0027t care less when my order never arrived, in fact they were rather rude in their response to my enquiry. Now I\u0027ve read other reviews from people who had similar experience, I am beginning to wonder if they did \u0027lose\u0027 the parcel on occasions when customers chose the non-trackable delivery method. ","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/693002#comment693002","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"winky1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a facial product that suppose to help certain skin condition. The product burned my face and made the condition worse instead of helping. I contacted iHerb to see if I can return the item for refund, but was told that they do not accept opened item for return. Buyers should be aware of this policy before ordering.<br><br>I had to contact them three times before I got answer to a simple question of \u0022can I return the item\u0022 too!","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/684487#comment684487","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"moonbad","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sadly, my opinion of iherb dropped after they lost my first (international) order.<br><br>Even after the six weeks passed that they told me to wait, they will not take any action apart from blaming me for choosing the wrong delivery method. <br><br>iHerb says that they are not taking any responsibility for lost orders, using the \u0027i-told-you-so\u0027-way of blaming customers: according to the iHerb customer service I should have not chosen the _free of charge_ flatrate shipping deal they offered to me, but instead used a much more expensive carrier.<br><br>So now, after my third email inquiry about the lost parcel, they still blame me and will not resend or refund anything.<br>I have already found more cases like mine on the internet. IHerb apparently has a reputation for conveniently \u0027losing\u0027 untrackable parcels. <br><br>DO NOT ORDER FROM IHERB IF YOU CAN\u0027T AFFORD TO LOOSE MONEY!<br><br>","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/676927#comment676927","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"iHerb5165873","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Folks, iHerb.com has apparently started a rewards program where people can shill for the company and get rewards.<br><br>That\u0027s why you are seeing these posts with the rave reviews and \u0022special\u0022 discount codes. And the posters post only one review and only about iHerb.com.<br><br>My honest review, I have been a customer of iHerb for several years. They sell good products and their prices can be really good, so-so, or, at times, a bit high. Like most other retailers.<br><br>My real plus for them has always been their \u0022atomic quick\u0022 shipping -- and they tout that they ship 99 percent of their orders the same day. That WAS true for me up until the past year or so.<br><br>Maybe I\u0027m unlucky, but it seems that each time in the past several months, my shipping is delayed a day (no big deal), a couple of days (O.K., I\u0027m getting grumpy), or a few days (I\u0027m not happy).<br><br>So, do I get my order -- eventually. Are the prices O.K. -- if I comparison shop, yes they are.<br><br>Shipping -- well.<br><br>Finally, the whole \u0022paid shill\u0022 program just leaves me with a bad feeling. For now, I\u0027m sticking with them, but I think I\u0027m going to start checking other options. ","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/622251#comment622251","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"LennyTheBulldog","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a cold and cough supplement for my son as he is VERY sick and doesn\u0027t do well with nebulizer treatments. My chiropractor recommended Umcka. So I ordered it on 10\/4\/10 and paid for 2day UPS shipping to get it here faster. I just talked to them after reading some of the previos reviews and \u0022We are in the process of moving our warehouse and there have been some unforseen delays\u0022. Well guess what fella! I just read that from somebody that bought several weeks ago!!!! CANCEL MY ORDER! He says he did. I just received the e-mail that they cancelled my order. I will order my product elsewhere. Or drive the long drive to pick it up at a natural healthfoods store, which I don\u0027t have time for, the reason I ordered it online expedited in the 1st place!<br>I had to wait almost 20 minutes with their online Live Chat to get somebody, and they are very unapologetic, but at least he cancelled my order.<br>I\u0027ve worked Customer Service before and I feel SO bad for these agents that have to lie and deal with this from the company they work for. It\u0027s garbage!","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/618025#comment618025","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"majoramy_carter","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"iHerb has poor customer service and no appreciation for your business unless you spend thousands with them annually. In any economy, this behavior demonstrates arrogance. In this economy, it demonstrates ignorance. When iHerb was smaller, they had a much different attitude. To further companies who do right by the customer for the right reasons, I choose to support companies who appreciate my business and truly try to help an unsatisfied customer. I placed a $700 in April and won\u2019t give them any more of my business.","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/614810#comment614810","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"caring-concerned","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered from iherb several times and they are wonderful. They are super fast and I always receive what I order as well as free samples. I highly recommend them. ","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/607890#comment607890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"fallingfeather","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"International buyers beware! I lost over \u00a360 as my order never arrived and Iherb does not refund or resend if int. air mail is used. It took them 7 weeks to come clean and tell me that they don\u0027t refund etc .Furthermore they wouldn\u0027t even offer a reduced price on a repeat order!","link":"http:\/\/www.resellerratings.com\/store\/iHerb\/comment\/602730#comment602730","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/iHerb.jpg","store_name":"iHerb.com","username":"tallmarty2003","rating":"1"}, "single");){kind=link}
"This is a really excellent site, and a good company. They have consistently low prices, usually the best or close to the best. They offer an additional discount for frequent buyers, which, while not as generous as in previous years, is still a good deal. Shipping for orders about $40 is free, and you can upgrade to faster shipping at very reasonable cost.
I have had problems with them shipping canned goods, where the cans arrived dented, or a case of bottles, where a few were broken. They are just not set up to ship food properly. But the deals where so good that I ordered anyway. In each case, wherever there was damage, they immediately reshipped the unacceptable items and did not make me send them back.
They are my second favorite supplier, after Amazon.com. I have probably placed 25 or so orders with them in the last two years, usually about 2 orders a month.
"