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Stores > iHerb.com

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  • iHerb.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 5012 4th Street Irwindale, CA
    • Contact: info@iherb.com
    • Phone: 626-939-7800
    • Customer Support: 626-939-7800
    • Business Hours: Internet 24/7/365
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.68/10 8.68/10
    Chance of future purchase: Rating 7.89/10 7.89/10
    Shipping & packaging: Rating 8.33/10 8.33/10
    Customer service: Rating 8.47/10 8.47/10
    Return/Replacement policy: Rating 8.82/10 8.82/10
Rating 10/10

"Best company to buy supplements out there! Free shipping and super fast to USA when buying 20 or more. When you put a order in like 30 minutes is being shipped. Can't beat that!"

Rating 2/10

"I am so disappointed in iHerb service. I am a repeat customer but they failed to even get my order out of the door because they could not complete the transaction with my bank in the UK. They tried some 'small charge' verification method that I was actually a real customer. However, repeated calls to my bank failed to trace iHerb's transaction requests. After days going around in circles I just cancelled my order and went with HealthMonthly.co.uk. I think iHerb should stick to their local California market and forget the international market until they have their business processes sorted out seriously."

Rating 2/10

"You will need to pay hefty custom duties If you're shopping from India. In my case, it was more than the product cost that I ordered from iHerb.

On September 23, 2015, I ordered Bluebonnet Nutrition 100% Natural Dual Action Protein Powder from this website. I paid INR 3269.33 using my credit card. Around five days later, someone from DHL came to deliver this order and ask me to pay INR 5068 as custom duties. This is crazy. Custom charges was way more than the product cost itself. Now as per the iHerb return policy, they will deduct around INR 1450-1500 as a re-stocking fee and shipping charges and refund the remaining amount back. Overall, I had a really bad experience.

Update: I was wrong. On October 6, 2015, I received an email from their support saying "Since return cost was $61.93 and order cost was $49.95, it was requested for order to be abandoned." Wow! That means I wouldn't get any refund. This is SCAM. This scam site got INR 3269.33 ($49.95) but I didn't get the product.

This review was modified by Nikhil04 on October 06 2015 11:12:50 PM

Rating 8/10

"I am victim of iHerb abusive international shipping policies. For yet unknown reasons, their shipper did not deliver my order and is returning it to them. iHerb customer service has informed me that they do not accept responsibility for incorrect delivery and that not only do I have to pay for the non-delivery, but they will also unilaterally cancel the order and make me liable for a 20% re-stocking fee!
Correcting my previous review and increasing my rating to 4 stars, as I have in-between received my order to my satisfaction. Problems were caused my miss-communications, Canada Post not reading correctly the delivery address, and Fedex not reporting the correct tracking status.

This review was modified by LasciviousOctopus on August 24 2015 02:06:58 PM

Rating 2/10

"Ignorant about customers' rights and irresponsible

I have two orders placed on iherb.com in early June but never receive them. iherb refuse to refund them just because the delivery has not tracking information. I can also assume that iherb has not correctly delivered my package. It is unreasonable to let customers bear the duty. For international customers, iherb has a strict policy but never reminded when promotion! It is such an irresponsible seller and I will not shop on it again.

This review was modified by June2015 on August 20 2015 08:36:39 AM

Rating 2/10

"I ordered a large box of organic olives and found out (on my own) it was lost in transit. iHerb didn't inform me, but after two phone calls, i was able to get my order successfully delivered.

The one star comes when my box arrived. The glass olive jars were wrapped in bubble wrap, but just thrown in the box with nothing to secure them in transit. The entire box was leaking olive juice everywhere and all of the jars were open or broken. I sent pictures to iHerb and then threw out the mess. A few days later, they said they could not refund me unless I sent yet MORE photos to prove that each box was broken. Who would keep damaged, leaking, open food for two or more days later? No one ever acknowledged that their packing job caused this messy delivery. This is not a good company!

This review was modified by Nmb15 on August 10 2015 02:25:24 PM

Rating 2/10

"cancelled items on my order without giving me the opportunity to choose an alternative. I did not realise iHerbs terrible reputation when dealing with international orders. My item is due in three days time, here's hoping I actually receive it. I also had to pay an additional £15 on my order when it was still showing as in an LA Aiport. I thought the fees came after it arrived in the UK.

The cancelled item was heavy, I'd already paid shipping costs that were based on the order weight. but iHerb didn't care about that. When I expressed this in a kind and professional manner and asked if the fees to my card would be adjusted and requested that if I ordered an alternative brand of the same item I'd get the shipping fees waived, iHerb customer service responded but didn't address most of my query.

I asked again why the pending payment on my account was for £41 and not £37 and it took 3 emails before I received an answer that addressed this simple question. By this time I'd gotten quite frustrated and stated if the agent couldn't help me could he escalate to another member of staff. His response finally addressed and answered my question, however, he also responded with this;

"Thank you so much for the kind words. It really does brighten our day when a customer takes the time out of their day to contact us." - my words were far from kind.

I deal with high level customer complaints all day and I would never respond to a customers dissatisfaction by thanking them for their kind words. I'm British so maybe I took the response as sarcasm because that's really some classic "Brit Humour", but I think people from most cultures would take the response as extremely facetious.

Have requested for another member of staff to address why their customer service is so terrible and formally apologise for wasting my time.

I'd like to add that a lot of the positive reviews seem to have been done by iHerb staff.

Rating 2/10

"Scammer! I'm tired of companies like Iherb.com writing fake reviews all positive. My friend in China said they are even worse for fake reviews on Baidu forum and saying 95% off - why doesn't someone bust them for false advertising? Everything I read was different than my experience. Long wait time and I will not buy again. Tired of companies lying about service and then no way to contact them when they don't deliver. Shame on you iHerb.com !"

Rating 6/10

"FYI -

The folks posting so called "coupon codes" here in the reviews are spamming every review and code website. They keep creating new user IDs with the same old spam.

The "codes" they are posting are personal rewards codes issued by iHerb when an account is created. These people get shopping credits when you use their codes to make a purchase. You are funding their orders, without knowing it. And, they can only be used for a first-time purchase.

iHerb issues actual discount codes from the company, which do not fund individual spammers. These are: IHB500 and BUY123

The alo--5 person (and the others posting their codes) has been relentlessly spamming a very popular codes site for years and has probably been able to place a lot of free orders due to people naively using this person's personal rewards code. There are others doing this as well. They may all be one person using multiple email addresses to create different personal rewards codes.

This review was modified by Bob81isAFraud on July 11 2015 09:22:46 AM

Rating 2/10

"Order "was" shipped on 22nd of April, it's July 6th and my package is still not here. I'm an international customer. Customer Service is terrible, they don't give any information apart from "it has left our warehouse". NEVER EVER buying from them again, lost my 25 bucks for nothing. SHAME SHAME SHAME. "

This review was modified by baniuke1 on July 06 2015 07:51:57 AM
+ Read user comments

Rating 2/10

"Additional fees accumulated to double the original product price alone and I'm forced to pay it because they won't refund me. Worst online shopping experience ever"

This review was modified by quinnfortier on June 12 2015 03:29:21 PM

Rating 10/10

"Love the healthy selection available on iHerb. Many items we can't get in Japan, some we're not allowed to bring into the country, but I'm still able to make a large saving on ordering through them. Very happy. Moving to Australia next January and the first thing I'll be checking on is if I can still use iHerb."

Rating 2/10


Rating 10/10

"Been ordering from them for 3 years and never had a problem."

Rating 2/10

"iHerb= 40% Additional costs at customs
The price was $59.36 for several vitamins (D and calcium). Just before delivering the package DNL notified by text that I have to pay $25 in addition for tax and duties (40% extra ...)
Iherb told me that, if I refuse the package, they will refund 80% of price minus the shipping. Either I lose $20 and I have not received the package or I pay 40% extra to receive the package... A beautiful scam.

They defend themselves by saying that they specified that "taxes may apply" but they are carfull not to say thta it is be a 40% increase.

I order a lot of things from the US, I have never had this problem (but I always buy via ebay and not with DHL).

So buying by Ebay, voiding DHL seems to be the only way to avoid being ripped off

This review was modified by logizk on May 11 2015 03:23:56 AM

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