We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > iHerb.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

Full Rating Profile
  • iHerb.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 5012 4th Street Irwindale, CA
    • Contact: info@iherb.com
    • Phone: 626-939-7800
    • Customer Support: 626-939-7800
    • Business Hours: Internet 24/7/365
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.71/10 9.71/10
    Chance of future purchase: Rating 9.58/10 9.58/10
    Shipping & packaging: Rating 9.60/10 9.60/10
    Customer service: Rating 9.57/10 9.57/10
    Return/Replacement policy: Rating 9.74/10 9.74/10

365 Customer Reviews

Rating 10/10

"They had the best price and my products were delivered quickly in perfect condition."

This review was modified by tommyc8 on April 11 2016 10:48:04 PM

Rating 10/10


"I have been very happy with iHerb.com for a long time now. The prices, excellent. I can tell the difference, especially with supplements like amino acids and glucosamine and so that is why I only buy from iHerb now."

This review was modified by Denni1988 on April 14 2016 10:10:07 PM

Rating 10/10

"thank you for your product and especially the cost and shipping time...the fastest ever!!!!!"

This review was modified by Mlm.u9 on April 14 2016 10:30:41 PM

Rating 10/10

"I was very impressed with the service. I received my order just 2 days. Everything went absolutely perfectly"

This review was modified by rick51 on April 12 2016 12:56:37 AM

Rating 10/10

"Always satisfied with my orders -- especially quick delivery."

This review was modified by polark.29 on April 10 2016 10:13:39 PM

Rating 10/10

"Great service! Fast and well packaged every time."

This review was modified by CsDonna on April 14 2016 10:22:41 PM

Rating 10/10

Fast Delivery

" I Order at the last min. Always delivers within a day or two!"

This review was modified by Ronels on April 06 2016 02:10:33 PM

Rating 10/10

Great products and great service

"We always order from iherb.com. Never disappointed."

This review was modified by gwenr57 on April 06 2016 02:01:22 PM

Rating 10/10

"Wide variety of high quality products, quick shipment, amazing prices, help is available whenever I have a question. "

This review was modified by ann917 on April 08 2016 01:09:11 AM

Rating 2/10

Wrong product sent FOUR TIMES

"First, all these 5 star reviews are being artificially padded by that 5% discount code, each of which is a kickback to that reviewer

Second is my final review, which should just plain be 1 star (the worst). I placed an order and everything was fine except for one product, which was the wrong product. Talked to the chat online from their page, they promised to send the correct product. This happened FOUR TIMES!!! Each time, I was promised things would be made right, and every time, someone just hit the "repeat" button for the error instead of checking to see what was wrong on their end. I jumped through hoops, sending pictures of the wrong product as requested, send the wrong items back, and so forth, and finally in frustration, cancelled that product and asked for a refund. The reviews for the product I ordered indicates other customers also got the wrong item, but probably never realized it.

This review was modified by UtahMom4Kids on March 31 2016 09:39:08 PM

Rating 10/10

"My order was accurately filled and promptly delivered. Excellent service."

This review was modified by dave_50 on April 08 2016 12:19:11 AM

Rating 10/10

Reliable and Affordable

"I have placed many orders through iHerb over the past few years, and they always have good prices on their products with very fast free shipping (available with $20+ orders). Their selection is good, although not perfect (but who has EVERYTHING you are looking for?) it is the best I have found. I like that I can rely on great value with the products that I get from them and it is shipped quickly and packaged well every time."

This review was modified by Disk0rd on March 30 2016 01:25:52 PM

Rating 10/10

Great service!

"I've never had a problem with my order. "

This review was modified by Antonio398 on April 06 2016 01:43:55 PM

Rating 10/10

I am very happy

"iherb needs to improve their wrapping in liquids. In my last order I asked for some shampoos and they were spilled all over."

This review was modified by amanda.l on April 06 2016 01:56:45 PM

Rating 10/10

"The most reliable online natural food store: accurately filled orders, free shipping & very affordable prices. I've been shopping at iHerb for almost 8 years and never had a problem. I would recommend iHerb to anyone looking to buy high quality organic products at excellent prices."

This review was modified by Mom10Kids on April 04 2016 10:21:39 PM

Ratings Calculation Change
Learn about Our Reviews

Share iHerb.com's store rating

iHerb.com is not a merchant member. If you're this merchant, learn more!

iHerb.com is not a merchant member
iHerb.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »