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"I have purchased many many vitamins and supplements from iHerb.com. I have always found the service to be FAST and the prices are the lowest I have found on a regular basis. I may find a cheaper price for an item here and there, but iHerb is very consistent. In December 2012 they emailed their customer base and gave away $20.00 of products for free--but you had to use the code within a week or two (dont remember exactly, but it was time sensitive). And I mean TOTALLY free. I went in and ordered 2 bottles of Vitamin D which came to $23.xx... At check out I entered the code and only had to pay the $3 plus change. If I remember correctly you will get 10% off your first order as well. I highly recommend iHerb!! "
"Really Bad customer Service. No phone calling accepted even if they have phone number. Bad respond not cooperative and they are not clear enough that cause you loosing a lot of money."
"I have used iHerb several times and I would vouch for them. Their products are great and their prices are unbeatable! I don’t understand those who claim that they did not receive the products. When buying from them, you have shipping options to select. Why don’t select the one with tracking and stop complaining? Jeeezz…Anyway, for the new users. Try them and you will save lots of money especially if you live in Europe where vitamins and supplements are super expensive comparing to iHerb.You can save even more when using my affiliate code: NBN789http://www.iherb.com/?rcode=NBN789*$10 OFF Your First Order of $40 or more; or $5 off of less than $40.*Free shipping on orders more than $20 or $40 for International Orders.*Code valid for first-time customers only. No Expiry. FREE Samples with every order!"
"I've been ordering from iherb.com for about 2 years and I have nothing but great things to say about them. While on their site you can type an ailment into the search bar and they will display the supplements that might treat the condition. Then you can read user reviews on each of those supplements.Or if you know the exact name of the supplement you're looking for then you can type that in and they will show all brand names they carry for that particular supplement, including user reviews. Prices are good and delivery has always been very fast, plus if you spend $40 or more shipping is FREESave $10 off your first order of $40 or more+Free Shipping+Free Samples if you copy and paste iHerb coupon code ITO899 in to the iHerb REFERRAL code box of your shopping cart when you checkout"
"iHerb has the cheapest health accessories and supplements that I have seen on the internet. Even cheaper then ebay. Which is hard to find. All my orders have come to Australia in about a week which is very fast for international shipping. I was not even expecting it yet the first time! And with shipping over $40 free now as well what more can we ask?There is also a offer for first time orders with $10 off orders over $40 and $5 for orders under $40. Just use this code. MAJ661 It is guaranteed to work. Happy shopping!"
"Almost 8 weeks passed since my order and I still haven't received anything. Their customer support refuses to be helpful. Parcels from iHerb are being lost ALL OVER Europe. Someone must be stealing them in the warehouse or something, because it's unbelievable – just check iHerb facebook page and read customer comments.Also, the company doesn’t inform you during the ordering process that it is not going to refund the money if the package has been lost.I'll never do business with them again."
"I don`t know why there are so many bad reviews. I didn`t have any problem with Iherb so far. The shipping was fast and prompt. My order was less than 20$ so had to pay the shipping, but I used a coupon VAY598 and I got $5 off my order, which was great for me. Not many sites offer so much discounts on your first order, will keep ordering from Iherb.com"
"Their "Rewards Program" is a scam, even worse than MLM!!!My boyfriend, who is a first time customer, wanted to order products for me. I passed him my referral code to use. Since the products are for me, he filled in my information for the recipient and shipping address, but he is the one paying, with the billing address and credit card information as his own.However, we were later informed that 'one household can only have one referral code', and hence they cancelled our order and his account. On their website it blatantly says that the referral code can be passed on to friends and family! Besides, the billing address is different, and the products are for me, so obviously the shipping address would be mine!Emailed them numerous times, but they had an inflexible and arrogant attitude towards this issue.Used to buy all my organic stuffs from there, but never again. Found some other website that, even with twice the shipping price, still totals up to be cheaper than iHerb scammers.NEVER buy from here!!! And the refund was still not back for the cancelled orders, still worried if they are going to return it, about 50bucks, and has been more than a week!!!Worst customer service EVER, their replies were the same time and again, no matter how I explained. Seems that they don't care or listen at all.NEVER going to buy from here again."
"FWIW, I live in the U.S. I was really pleased with iHerb. I was ordering a probiotic that's supposed to be kept refrigerated. Every previous place I've ordered from shipped in a regular padded envelope sent USPS, so I'd typically stock up during cool weather to minimize exposure to warmth while in transit. Ordering the same probiotics from iHerb ended up being literally only a couple of dollars more in total (about 2-3% more expensive), but that included overnight shipping in an insulated container with ice packs (that were still 90% frozen on arrival). I certainly plan on using them again when my latest supply runs low - this was basically perfect."
"Be aware that customs duty is charged if you are ordering from UK and this is not included in the price. Having ordered from the UK, had to shell out extra £10 on customs duty when DHL delivered. Overall the product would have been cheaper on other websites based in the UK. When I inquired about it with Customer services, they haven't even replied so far!"
"iHerb just get them self a loyal customer :) Fast shipping, reasonable shipping cost, great choice of items."
"I have made 108 orders on iHerb. Average price per order around $50. I cringe when I think about how much I've spent on this website.. However, of all the orders, 100% have come through to Finland. Zero (= 0) Airmail orders have gotten stuck in customs, zero have been lost. Several times I've had to wait for quite some time, maybe a month+. But I can't be bothered to complain.Then I read reviews here. Which makes me wonder -- .. Either there's something wrong with the postal service in these other countries, the few cases problems do occur people complain but never praise when things go right, or these are written by competitors.Just check youtube with authentic people doing the reviews. Most are positive. At the moment of writing they offer free world wide shipping again for reasonable sized orders, so full thumbs up!"
"Be careful!! You might change your address, place your order, and then find it has shipped to your old address! And when you contact "Customer Service" be prepared to have then tell you to go pick it up at your old address or wait until it returns and then get a credit minus -20% "restocking-fee". Don't expect them to be anything but disdainful and unhelpful, and "Sorry you feel that way" smarmy. Sure, you might save a buck, but Heaven Help you if you even run into a snag and need a real human to speak to!!"
"Wow! I received my order in 5 days sent to New Zealand. That's very impressive. I'm a very happy customer, good product, great price, excellent delivery."
"Living in Tokyo, Japan I've been a regular customer of iHerb for several years as they readily ship overseas. I hit a snafu with a recent order and think there's a problem with their website. First, I tried to 'remove' an unwanted item before I placed the order--and although it was x'd off, it still showed up in the final placed order. I then saw there was an option to 'modify' my order after placing it. So I removed the item again and re-ordered. But iHerb sent DUAL shipments rather than re-configuring the first order. I didn't catch this as the order #s were identical (with identical items) and I naturally assumed this was ONE shipment. Since this was clearly a problem with the website and not my oversight, I believed iHerb should pay for the return shipping OR at least give me credit that I can use towards a next purchase. However, none of their 'customer service' people seems sympathetic and said they could not cancel orders after they were shipped."
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