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Store InformationStore Info
Full Rating Profile

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Contact: comments@ibuypower.com
    • Phone: (888) 462-3899
    • Customer Support: (888) 462-3899
    • Business Hours: 7:30am~6:00pm PST Mon-Fri10am~3pm PST Sat.
    • Fax: (626) 269-5201

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.48/10 8.48/10
    Chance of future purchase: Rating 9.54/10 9.54/10
    Shipping & packaging: Rating 9.17/10 9.17/10
    Customer service: Rating 9.66/10 9.66/10
    Return/Replacement policy: Rating 9.61/10 9.61/10

3,835 Customer Reviews

Rating 10/10

"I had a problem with my RGB lighting that came with my desktop so I contacted Ibuypower's chat for help, within a few seconds of inputting my information I was connected to ''Robert' one of the workers at Ibuypower's chat on there website. When I connected to Robert it was a very short time before he solved my problem. The problem was I needed a replacement RGB command hub for my RGB lighting that I selected on there website when I custom built my desktop. Robert sent me a new RGB hub and fixed the problem very quickly. In conclusion, I am very satisfied with the service provided by Robert and believe that if anyone has a problem with something they have purchased or received from ibuypower that they should chat with Ibuypowers chat associates."

This review was modified by Steven1018 on November 16 2015 04:00:01 PM

Rating 10/10

"Robert Chen was very helpful and gave my question a very speedy yet detailed answer in the most effective way possible very helpful customer service."

This review was modified by RockZero3 on November 16 2015 04:00:01 PM

Rating 10/10

"Great product with excellent customer service. I had to call while setting up the computer and received help after hours from Bradley F. Very please!"

This review was modified by LAW-T on November 16 2015 04:00:01 PM

Rating 10/10

"Very satisfied with the customer service I have received."

This review was modified by jlutkewitte on November 16 2015 04:00:01 PM

Rating 10/10

"Brad was very clear about any info he had for me and sought to insure I was satisfied."

This review was modified by Dreath on November 16 2015 04:00:01 PM

Rating 10/10

"The last computer i got was great from ibuypower. The customer service is very personable and helped greatly with any questions I have had. /Lee"

This review was modified by aaddison2 on November 16 2015 04:00:01 PM

Rating 6/10

"I want to thank Mike for his help. this is the 4th or 5th time I have called with no help. I just purchased a gaming computer with 7 icore and the coloring of my monitor is a yellowish green which is very hard on your eyes. I called and no one seemed to be able to help or even give me any helpful info at all. I might have as well been talking to a salesperson and not a technition. I decided to give it one more try this morning and I got Mike. He actually knew something about computers and was able to tell me what it could be. I would think this would be a very simple question for a tech to know the answer to and it seems that Mike was the only one that did. I suggest that you may want to do a little more training with your techs. I want to commend Mike however for his good service. "

This review was modified by gandjt on November 16 2015 04:00:01 PM

Rating 10/10

"Robert was an awesome help and everything about the process was really smooth. c:"

This review was modified by tahmatou on November 16 2015 04:00:01 PM

Rating 10/10

"i really like mike he is very calm and responsive very patient when question come by i would look forward to talking to him again when it comes to another purchase "

This review was modified by ZOMBIE_WORLD on November 13 2015 03:11:01 PM

Rating 10/10

"Mike was a great customer service rep. He helped me out a lot on the concerns i had. Overall it was amazing service
Thank You

This review was modified by TurkeyJaguar on November 13 2015 03:00:01 PM

Rating 10/10

"Spoke to lee, friendly service. Took care of my mailing address issue quickly"

This review was modified by Jarone on November 13 2015 02:44:01 PM

Rating 10/10

"I'm a gamer as well as a professional that needs everything from a computer. This is my third order from iBUYPOWER. My first order was for twin rigs for myself and my newly-introduced-to-gaming wife. I had been playing PC games, mostly MMOs, for quite some time. My only way to get a new rig was to buy one for my wife as well. So I got two PCs that were identical in every way but one...my geek had to have a cathode tube.

Almost three years later my son needed a new rig to play games. So I did what any gamer-father would do. I gave him my rig and bought another newer one for me...from iBUYPOWER again. They did me right the first time, why not again.

Now three years later I'm doing it again. Though this time I'm getting twin rigs for my expert-gamer wife and myself. Seven years later and many games played I will never buy from anyone else as the folks at iBUYPOWER - Hey Lee!!! - have been a great source of knowledge, experience and quality in every facet. Every order I place I'm contacted to make sure everything goes smoothly and to make sure I didn't forget anything. The best of the best. Thanks again everyone for making another painless experience. And a special thanks to Lee, for extending the streak of buying.

This review was modified by Viashivon on November 13 2015 02:44:01 PM

Rating 10/10

"Bought a custom made tower, it's been working great for me. Came back to get a gaming laptop. Talked to Lee, nice guy."

This review was modified by dudeman11 on November 13 2015 02:44:01 PM

Rating 10/10

"Spoke to Lee, happy existing 2 computers from ibuypower"

This review was modified by dannote on November 13 2015 02:11:01 PM

Rating 8/10

"Great customer service, good prices. This will be the second computer I have bought from them and hope to buy more products from them in the future."

This review was modified by jtlyons1 on November 13 2015 02:11:01 PM

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iBUYPOWER.COM is a merchant member
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