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"Ordered trailer hitch Wednesday and it arrived on Friday. Watched installation video, which made the whole process go smoothly. Hitch sticks out a bit further than I thought it would, but hardly notice it now. Receiver fit seems a little loose. May try adding shims to cut down noise it makes rattling around in the hitch.Wiring install was also straightforward, made easier by the video. Only problem was with trim clip (which broke, because method shown in video to remove panel didn't properly account for design of trim clip (in my experience, there is always some subtle trick on the Honda's, which if you know, is logical, but if you don't results in part breakage."
"easy to navigate web site. ordering was a cinch. sales rep was helpful and accurate. shipping was free (i spent the required amount so got the free shipping). arrived within a couple days. i would use etrailer again for my towing needs."
"Called in and the person was incredibly helpful and very nice. I got my order placed right away and it was delivered sooner than I expected! Great deal on top of awesome customer service!"
"Great experience! I bought a hitch for my VW Routon and watched the installation video and it went exactly the way they showed. I used another web site before to purchase a hitch but etrailer is the BEST! Highly recommend."
"Customer service was great.Product was good, fairly easy to put together."
"I have no complaints at all. Ordering was a piece of cake with Lexus helping me put together the items I needed to make a complete package. Delivery was great as well. Very satisfied all around."
"Etrailer.com is great. Very competitive pricing and great customer service. Order rec'd the next day. I ordered something else from another company on the same day it it took a week for that stuff to arrive!!! If you are looking for anything trailer related go to etrailer.com"
"I bought a prodigy II brake controler and could not be more pleased than I am. First the unit with the exact plug for my 2005 Toyota Seqouia was cheaper than the unit itself at a local trailer place. I did not have to break my back splicing wires under the dash, just plug the unit into the wire harness and plug the other end into the factory plug. I was done in just over a 1/2 hour.The other item I bought was form fitting mirror extenders for the same truck. I have not been able to find them anywhere and I was really tired of the clip on mirror extenders I was using since 2005. The new mirror extenders fit snug and can be put on in seconds, literally seconds. No more shaky mirrors.Etrailer was easy to work with, I will shop again when I need something for my trailer or truck.Signed, Very satisfied customer in Michigan"
"I worked with Joyce to find parts to do the install of a 5th wheel hitch. Joyce knew exactly what I needed and set me up perfectly. She recommended other products only after I asked if there was anything else I should consider. She was not pushy - just helpful. I am about to place another with etrailer as soon as I am done writing this. Joyce is a Rock Star!"
"I had a great experience with etrailer. I had some trouble using the website, but when I called for assistance, the customer service people helped me make the right selection for a hitch and bike trailer and placed the order for me. The price was better than in my local bike shops. My hitch and trailer arrived quickly and in good condition. I would definitely use them again."
"I ordered a trailer hitch for a 2006 Ford Focus. Customer service did a great job directing me to the right one and helping me get a discount by ordering a useful accessory. Installation went smoothly. I highly recommend etrailer. Their price was better than any local source and I really like the video tutorials."
"ETRAILER OFFERS EXCELLENT CUSTOMER SERVICE. THEY HELPED ME GET EXACTLY WHAT I WAS LOOKING FOR. HASSLE FREE CHECK OUT AND SPEEDY SHIPMENT. THANKS"
"Very easy to order the trailer hitch I needed, and it was easy to install myself. The installation video on your website was very helpful, and gave me the confidence to order and install this hitch on my own."
"Etrailer was great. We recently bought two bikes that had an unusual design and not many carriers would work with them. Etrailer had the right carrier and the appropriate hitch to go on a Toyota Corolla. Their inventory is excellent. They were the only site that had everything and also featured videos demonstrating the products. I had one question before placing the order, so I called etrailer and spoke to Jennifer. The phone was answered promptly and Jennifer was very knowledgeable and helpful. I added a lock for the hitch. Jennifer took all the information and said she would process the order that day. This was at about 3:30 in the afternoon. Much to my surprise, all items were delivered the next day. I would not hesitate to refer a friend to etrailer.com."
"The dealer came back with a estimate of nearly $900 to install a factory hitch. I found etrailer.com and saved about $680!The work of installing the hitch and the wiring took me about 3 hours but I was taking my time and trying to do a quality job. The instructions were very concise and I only had to deviate from them on a couple of minor things. The hitch would have been a lot easier to install if the vehicle had been on a lift, but I still managed to do it while laying on my back. Etrailer had the best prices and they were also the only site I found that had the wiring kit for my Mazda CX-9."
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