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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 8.43/10 6,444 reviews

    8.43 / 100
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    eCost.com is a merchant member
    eCost.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • eCost.com contact information

    • Address: 2555 West 190th Street
    • Contact: orders@eCOST.com
    • Phone: 877-888-2678
    • Customer Support: 877-888-2678
    • Business Hours: Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.41/10 7.41/10
    Chance of future purchase: Rating 7.02/10 7.02/10
    Shipping & packaging: Rating 7.13/10 7.13/10
    Customer service: Rating 5.14/10 5.14/10
    Return/Replacement policy: Rating 5.42/10 5.42/10

All 6,461 Customer Reviews

Rating 2/10
1/5
modified review posted

"Mailed within 15 miles of my house. Then you rerouted it back to you with no delivery attempt. Worst customer service ever. Also promised a refund after screwing it up... still waiting. Horrible.

But thanks for the offer to reorder my items and reship at full price. I must have been crazy to refuse.
"

modified review Rep reply posted Apr-16-2014

ecost1, eCost.com rep has responded

“Thanks for contacting us .

We will now expedite the process of your refund as per request . We do apologize for the inconvenience regarding the delivery of your order but as per UPS website , package was refused that is why it was returned to our warehouse .

Still , we would like to apologize for any inconvenience. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. We would appreciate if you will give us an update regarding your initial feedback .”




Rating 8/10
4/5
modified review posted

"No hdmi output on tablet."


Rating 8/10
4/5
modified review posted

"I've gotten some very good deals on ecost."


Rating 10/10
5/5
modified review posted

"Exactly as described and shipped fast.
Overall a great transaction as always.
"


Rating 2/10
1/5
modified review posted

"You didn't give enough information about the product (it's only for college not hs or lower) and I have to seek a refund!) that the program was useless to me."

modified review Rep reply posted Apr-11-2014

ecost1, eCost.com rep has responded

“Thanks for contacting us .

We do apologize for any inconvenience . As per our return policy , Software and consumables such as DVD blank media, ink, toner, staples, pens, etc. will not be taken back for any reason.

http://www.ecost.com/n/shipping-information/navLinks-529#returnPolicy”


Rating 10/10
5/5
modified review posted

"Quick turnaround. Got what I expected."


Rating 10/10
5/5
modified review posted

"They shipped really quickly."


Rating 10/10
5/5
modified review posted

"Fast ship easy ordering - thanks!"


Rating 10/10
5/5
modified review posted

"Fast Shipping!! Item as described."


Rating 10/10
5/5
modified review posted

"The product was delivered on time, in excellent condition, and fully functional when put in operation. The price was very satisfactory but since the product was refurbished, only time will tell as to a final judgement."


Rating 10/10
5/5
modified review posted

"Item shipped very quickly, and was exactly as advertised."


Rating 10/10
5/5
modified review posted

"Very pleased with the service and the product. It was a refurbished printer but looked brand new!"


Rating 10/10
5/5
modified review posted

"I received my purchase quickly and I was pleased with the secure packaging."


Rating 10/10
5/5
modified review posted

"prompt delivery and service"


Rating 10/10
5/5
modified review posted

"I was impressed with the quality if the product, the price and the timely delivery. "