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"Buyer beware.I recently purchased a relatively expensive suit from the “powerseller” “e-collectique.runway” on eBay. In comparison to similar items, this item neared the over-priced, but after deliberation and after looking through the seller's ratings carefully, I decided to buy. I make a few comments about that below. Suffice to say here that buyers should be very, very cautious on eBay. Unfortunately, this retail/online seller failed to send the package signature required or with similar and expected responsibility. I did not receive the suit. I have not received the suit to date. At no point has this seller offered any sort of refund or compensation, which makes their comment, "we have done everything we can at our end !!!!!" puzzling, to say the very least. It would seem that they did everything they could to cover for themselves, and eBay was no help at all. Most telling in the situation, however, was this retailer/online seller's handling of the entire matter. Out of courtesy, I agreed to wait a week past their promised delivery date, and I kept them posted each step of the way. I had no way of knowing that they would use my honesty strategically against me. After a week I informed them, having been encouraged to buy with the ebay "buyer protection !!!" promises flashing me everywhere on their website, that I had not received the item and that I would be filing for a refund. Advice to all: If you do not receive an item you purchase on eBay, do not open an inquiry. Demand a refund the first time - as I should have. I did hesitate over that refund button, but I wanted to give them the benefit of the doubt and avoid generating negativity for them from what could have been a set of honest mistakes and poor professional judgment.In any case, they immediately and strategically escalated the case and demanded a judgment, which eBay made in their favor. Inexplicable indeed, because the fact remains that to date I have not received the item for which I paid nearly top dollar, and for which I paid the shipping costs as well. Such unethical behavior would for me curtail any dealings with a business, and I felt very strongly that the public should be informed. In the course of this, I received many obviously desperate emails from this retailer/online seller, which would lead one to believe that they are in need of cash, but sacrificing customer ethics is never an intelligent business move. Postscript: eBay's Buyer Protection is a complete scam to encourage buying, as is the seller rating system. If you do not receive an item, or if your item is unsatisfactory or damaged, your only recourse is to open an official case in the so-called "Resolution Center." It is no longer possible to contact sellers; you MUST go through this center. Warning: Once you do that, you will be prevented from providing honest feedback regarding your particular experiences with a given seller. In other words, it would seem that nearing 100% positive feedback is a simple and quite corrupt process. "
"Ebay and Paypal are linked up to steal!! They are crooks!They are modern-day Bonnie and Clyde....the internet mainstream thieves of the century!"
"I'm a seller on ebay. I sold some expensive shoes on May the 24th. The buyer recieved the shoes 2 day later. I expressed shipped the shoes free of charge. She contacted me 20 days later, to say the shoes was dirty. The shoes were not Dirty they were in great conditon. I appealed the case cause I recieved the shoes back DAMAGED. The shoes were not damaged before she wore them,I'm still fighting with ebay abut this situation. I have proof, i'ven sent photo to show the shoes were in great condition."
"AAAAmazon is where you should shop, eBBBBay is nothing but eBBBag of tricks....thieves.....even their modus operandi is stolen.....from those clochards who joggle three empty matchboxes on the street, taunting people to guess where the ball is, pretending that they "don't know each other", just like eBBBay is "independent" from "sellers" and "couriers" (all dirty thieves "working" together)."
"pretty good site,i can buy everything in it,love it!"
"what is ebay management doing? there are all scammers as seller all around your site. take a caution early or you are going to be trash"
"I think that ebay is the worst website I have ever tried to sell something on. So much easier on Craigslist. This will be the last time I ever sell anything or buy anything on ebay again. It is the biggest hassle, first off Pay Pal is the slowest website to ever transfer your money and ebay is the slowest on even getting it to paypal. I had no problem with sending it away and they received it but it was over 2 weeks later that I finally got my money back and in reality I had to pay for shipping. Another thing that is dumb is that they put in tiny print there is a fee. I don't mind paying a fee but they should tell you before hand and not in small print after you have published it. It takes way too long to get your money to even do this, its good for people that don't mind when they get the money but I wanted mine in the year of 2013. I do not suggest using pay pal or ebay for anything, go to craigslist I have sold things on there so quickly and got my money that same day I sold it."
"EBAY has gotten so greedy and power hungry, that they allow buyers to be scammed if the seller makes them big bucks in power seller sales. I received some knock off perfume and contacted the seller who, along with ebay, demands I pay for return shipping. Sellers can scam buyers and trust that the majority will not pay out of pocket to return, and the seller and EBAY scores at your expense. I even left negative feedback for seller and ebay removed it because I also mentioned EBAY'S failed Buyer Protection in demanding scammed buyers pay to return shipping...getting burned by the seller first, and then by ebay. Insult to injury. SHAME ON EBAY. I did pay to return it with tracking, for the principle of it all, and ebay removed the feedback. How can we trust feedback when ordering from sellers if ebay removes honest and helpful issues with 'power sellers"....it's all about money and a very dishonest place to buy ;0( Didn't use to be this way."
"eBay's customer support in a recent dispute was without a doubt the WORST I have EVER received in 20 years of Internet shopping. I am done with eBay. I should have stopped doing business with them when the stopped allowing sellers to leave feedback on buyers."
"I recently ordered a puzzle off Ebay which was advertised as complete. After spending 10-12 hours assembling it, I found out it was actually missing a piece. I filed a complaint and received a refund, but was only refunded my initial purchase price and not the return shipping. I lost my time and $7 in shipping because of a misrepresented item. After finally finding a number for Ebay's customer service, I called and was essentially told to take a hike. Leaving negative feedback in a situation like this is a near-useless gesture, especially for a seller who receives several hundred feedback per month. This kind of shoddy customer service from Ebay is why I avoid the site as much as possible now. I'd much prefer to do business with Amazon who actually strives to take care of their customers."
"I sold a Gibson Les Paul guitar on eBay from Hawaii via standard post. I let the buyer know the shipping was going to take 3-6 weeks. The buyer complained saying that something was wrong and that I did not actually send an Item. Then the buyer escalated the case. eBay instantly refunded the buyer in full an expected me to pay for it. I have called and explained my situation 10 + times to many people and specialists that eBay has directed me to. Each call takes about 45 minutes to get to someone that actually knows what they are talking about. Finally they said I should fax them proof that I sent the item (as if the tracking number wasn't enough) I called the shipping company I used to send the guitar, they sent a fax to eBay of my receipt. 5 Days later I called again, eBay never got it. eBay told me to fax it again and assured me they will be looking out for it. In the meantime eBay has frozen my account and I'm getting threatening eBay messages saying if I don't pay they will report my account to collection agencies. When the Fax finally went through, nothing happened. Now eBay was telling me I have to wait for the package to be delivered before they can remove the charge. Once the Item was delivered I called back again and the specialist told me everything was taken care of and I had nothing to worry about. A week went by and I still had threatening emails sent to me. I called back again and eBay said that my case was declined and that my Guitar is on the way back. It's has been 2 months since I shipped out the guitar and I still don't have it back. I asked an eBay specialist "So basically you guys screwed me over." and the specialist replied "Well I wouldn't use that language." I paid the $480 that eBay scammed me out of to avoid harassment and I still have messages telling me account is on hold. I am tired of being Harassed, threatened, lied to, and scammed from eBay. They will never see my business again."
"Ebay has lots of great deals. It takes time to dig a bargain."
"I bought a dryer for mothers day. The seller's add was of a new dryer. It was not. The dryer had been sitting in a warehouse for years. When installed it broke. We had to pay to get it repair. The EBAY resolution sided with the seller in the end. I have deleted my account from Ebay. Lesson learned!"
"Absolutely disgusting policies that are unfriendly to any seller below the million dollar a year mark.Canceled all my listing without warning because my account is in California but my IP with Verizon runs through Texas.They told me if I was a larger seller they could review it but was not able to indefinitely. 100% seller for 2+ years. Also froze all my working capital without interest for 6 months.Absolute monsters."
"Over the past several years I have been "forced" to move on as eBay has caused me nothing but headaches and frustration. 1. eBay started cancelling my listings stating that I had a limit on the number of items I could sell every 30 days or so unless approved for more. With that said, since I was in the business of selling purses, they wouldn't let me list more than 5 Coach purses every 30 days for example (even though they were all completely different models). They did this probably in response to people who post 100 identical items so that every search a buyer makes results in pages and pages of one seller's items. Or maybe it was a response to the people who list hundreds of counterfeit items. In any case - it punished the GOOD SELLERS. I attempted to contact eBay for approval to list more than 5 purses at a time, they pointed me in circles and just sent me links back to their "policies" page. I had hundreds of 100% positive feedback and a member for 7+ yrs. I couldn't get a straight answer on how to get approved. I often felt like responses were from a script or robot. 2. No more bad feedback for buyers...but bad feedback for sellers still in effect. Boy did this change the game for me. This new rule of not being able to leave bad feedback for buyers really turned things into a nightmare. Now not only do I have to battle with listing rules, now I have to battle with deadbeat bidders who simply change their mind after winning an auction and decide to ignore me or come up with sorry excuses why they don't want to pay. To put this into perspective, I tried to sell an item -4- times over the course of a month because 4 people decided to back out. Thank god I wasn't making a living on eBay like some were. 1 month to sell one item? When I contacted eBay they seemed indifferent to the issue. (Mind you I had been giving feedback to eBay about the seller's perspective this entire time). Their view was that as long as they refund your selling fees and give the buyer a "ding" on their profile in the form of a "non-paying bidder" record, then there's no harm, no foul. The buyer still retains their 100% positive feedback which is a joke since there is no option to leave negative feedback for a buyer. You as the seller, has to go through the process of relisting, filing to get fees refunded, file a non paying bidder complaint, lose a ton of time, and possibly money if this is your primary business. If this one rule affected a small hobbyist like me, could you imagine the damage this could do to a company? To make matters worse, I buy and sell from the same user ID. While it is impossible to receive negative feedback if all you do is buy (EVERYONE HAS 100% POSITIVE), it is very possible for me to get negative feedback because I sell. Now you have a meaningless, unfair rating system that just keeps hurting people who are the heart of what makes eBay a MARKETPLACE. 3. So I've stopped selling completely on eBay. The great sellers that used to make eBay great are gone. Now the trickle down effect is making it a nightmare to BUY on eBay. Long story short, I received an mp3 player that was very misrepresented by seller. Trying to figure out what was wrong, I took a look at the battery by taking the back of the player off. Found out that the mp3 player was "jimmy-rigged"...someone slapped a weird battery in there and literally used scotch tape to tape the wires together. Well, not only did Paypal deny my claim, but they said that I opened it so it was not in same condition...but...catch 22....if I didn't open it I wouldn't know the seller lied about it. The last few auctions I won pretty much turned into nightmares. And as things get worse, less sellers sell, quality goes down, less buyers buy, less traffic on the site, etc.My conclusion, or rather question...is why would ANYONE choose eBay now that it has become such an unfriendly environment to buy/sell? Now I'm finding out that there is yet another change to the resolution process on eBay. Instead of being able to escalate the claim immediately, there is a waiting period in which you have to try to work with the seller (who has already tried to rip you off) to resolve a problem with your purchase before eBay will even step in to "rule". Yay me!"
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