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"I have recently placed two orders with battery refill - the first for a laptop battery for my Winbook, the second for Hilti power tool battery. I received an email with US Post shipping label attachment on the next day. Then, I shipped out two batteries together on the following day. I must admit I'm a bit concerned by the reviews I've read here. Unfortunately, the manufacturer Winbook is no longer in business and I couldn’t find a brand new replacement battery for my laptop. I found one from Ebay and I tried to check if it was really a brand new. It was brand new but seller said it was old over stock items and was selling as-is. If I was able to find a brand new battery pack from someone, I might have ordered from them (depending on the price). Before placing the order (about 4:40 PM) I called to ask some questions about the reviews here, phone answered promptly by an actual person which was not very common from online stores. Anyway, they said they have been in business since 2003 and completed over 70000 orders so far. I must agree that people are much more likely to complain (legitimately or not) than they are to take their time to compliment a person or a company. That's just human nature -- people expect things to go well and work as advertised so when they do they generally don't report it. It took about three weeks to receive the batteries back. The battery running time is excellent. I really didn’t want to give up my laptop and I am very happy that I can keep using my Winbook laptop and Hilti power drill. In any case, I plan to test this battery thoroughly to confirm that it has it's full rated capacity of 4,400 mAH (I'm an electronics tech). So far, so good -- it came with a partial charge, the computer recognizes it, and it seems to have accepted a full charge. I'll report back after I have a chance to check it out more. Bottom line: I'm very impressed with the results, responsive customer support, and reasonable prices. If the battery holds up I will order from them again. "
"I had an IBM T43 OEM laptop battery refilled by these guys. The original battery was at 60% capacity and I wanted better capacity. The guarantee of 20-40% more than the OEM battery sounded great.The refill arrived and wouldn't hold any more than a 50% charge. After multiple phone calls trying to get this resolved, they finally called me back and I asked for a refund. They convinced me to send the battery back and they would refill it again. I sent it back.After not hearing anything from them for several weeks, I called repeatedly and sent email to them. I also got the "out of stock" excuses you can read in the other posts. A month and a half later they sent me the battery with a second refill. It degraded in about about a week. Performance was even worse than the first.I then asked for my original cells to be returned to the battery, as they say they will do on their web site. Hey, at least 60% is better than nothing. I had to pay shipping for the return, AND they deducted $10 for the original shipping costs when they put through the refund. So now I'm out $20 and I still don't have working battery.They said they would ship me my original battery but it won't work like it used to. Quote: "Your battery was dead upon arrival from the begginning or else you would not have sent in the battery to us for a refill." Obviously they didn't even test it. 60% wasn't great, but it wasn't dead either.They also said they would send my battery back in 2 business days. That was almost a month ago. So not only am I out $20, I don't even have a 60% battery. "We will send back your battery tomorrow" is their latest promise. Right. This has been going on for more than 5 months now.Don't buy from these guys. It feels like a garage operation, no one ever answers the phone, the 20-40% guarantee is electrically impossible for some types of high-capacity batteries (like mine), and you're lucky if they answer your email.A great idea - but it's a scam. Don't get suckered. I wish I had done more research on them first. Save yourself some grief and just buy a new third party battery.UPDATE 3/8/2010 - It's been 2 weeks now since they promised "We will send back your battery tomorrow". I've received nothing. This is further demonstration that they will tell you anything and this is not a legitimate business."
"Prompt shipping, excellent warranty response. Problem is the Dell replacement batteries don't last. Ordered 1-24-09, replaced on 4-17-09, replaced again on 11-18-09. Failed again on 02-14-10. They refused replacement as it is beyond 1 year warranty. Had a similar problem a year and a half earlier. That warranty replacement lasted a year. Time for real Dell battery, twice the price but they are good for 2 1/2 years or so."
"This is a very bad company. To avoid other bad reviews they are now listed as batteryrebuild.com but have the same website layout! Stupid. The owner is Kay Choi. There address is 739 E. Cedar St. Ontario. The owner won't take any phone calls regardless if they charge your card immediately or if they don't ship your batter. They were arrested with printing fake express mail stamps to ship customers orders. If you request more information on this fraudulent company, please send an email to email@example.com"
"They returned my laptop battery with NO change in performance after their "repair." Their subsequent "warranty repair" returned the battery unable to even take a charge. They NEVER answer the phone for Customer Service calls -- and NEVER return CS messages. Their CS web page instructs you to e-mail them; then the return e-mail instructs you to go the CS web page -- and endless circle! Have ignored my request for a refund. Worst company I've dealt with next to my health insurance company. Hopefully, they will go out of business soon."
"I sent in two BRAND NEW batteries that had been sitting on the shelf for 6 years and are no longer available to be rebuilt. After a month of not having my phone calls returned I received the "rebuilt batteries." I am still trying to figure out if this was a joke. The batteries came back in pieces and the casings are destroyed. Considering these must slide into the handhelds they are now useless. They are so bad that no one else will be able to rebuild them either. Now the handhelds are useless since I cannot find new batteries anywhere. These people NEVER answer the phone and NEVER call you back. I am filing a complaint with the local BBB. DO NOT USE THEIR SERVICES!!!!!!!!!"
"I ordered my dead Macbook battery to be refilled by Battery Refill.com in October of 2008. I received a recelled battery in December, but the battery did not charge or operate the computer. I got a Return Merchandise Authorization and returned the battery.It is now mid- September 2009, and I have not received my battery, my money back, or an explanation of why not.Do not buy from this vendor, they are very flaky!"
"NEVER BUY FROM EBATTERY!I ordered a battery from eBattery in November 2008. eBattery sent me a battery repacked in February 2009. Since it did not work I returned the battery. EBattery sent me another. It was still not working. EBattery offered me a refund (June 2009). I'm still waiting for (August 2009) and EBattery doesn't answer to my emails. What think about a so cheap dealer?This is the last email I received from eBattery on June 18:"We're so terribly sorry that you did not receive your refund yet. This has been a long process and we apologize. We'll go ahead and send your order to our cpa accountants department to take care of this matter asap. It'll take up to two weeks to get it reviewed, signed by our ceo, and mailed out to you. We're terribly sorry that our service did not work out for you. Thank you for your time and have a great day! Customer SupportBatteryrefill.com" "
"This company is a scam it took my payment and promised at 14 day turn around after 6 weeks the informed me my battery cells were out of stock and awaiting further supplies from the supplier after 5 montha recieved an email statingitem was being dispatched. item never arrived and they never respond to emails if you are lucky to through on the phone soneone promises to ring back but never does. WARNING AVOID IS POSSIBBLE"
"My overall experience with this company was good. The company did exactly what they said they would do. They didn't charge my credit card until the battery was ready to ship, sent return labels,ect. My only bad comment was that it took so long,but they emailed me and informed me of the delay. The battery is working good and I would definitely use this company again. Thank you Baattery Rebuild. My daughter is very happy."
"This was my second dealing with Battery Refill. The first went so well I had no concerns about my second, a re-celling of the secondary battery for my Compaq Evo N610c. Unfortunately, in this case Battery Refill had a supply problem with the cells required, and it took many months (4) for them to accomplish the process. I only received status updates when I sent e-mail querries, though these were always courteous and detailed. When the re-celled battery did arrive it has proved hard to 'initialize' to deliver its full expected capacity; I have followed the instructions to fully charge/discharge the battery many times, but the battery still is not delivering its full (theoretical) performance. I am still in the warrantee period on the refill, but will probably just stick with what I have, rather than go through another prolonged return/repair or refund cycle. The re-celled battery is working much better than it was when I sent it, in terms of charge life, so I have received value from the re-celling. A strong plus for Battery Refill is that my credit card was not charged for the re-celling until it was actually shipped back to me."
"I got scammed. I wish I had read these reviews before sending my battery to this company (which, by the way, is suspiciously now using three different names: eBattery, BatteryRefill.com and BatteryRebuild.com)I sent my battery in on May 21 and did not hear from them for 2 weeks. I called at that time, and they said they were "still working on it". For the next few weeks, I attempted to contact the company several times a week (email and phone messages), but never heard back from them and would be routed from one recorded phone message to another when calling during business hours. 6 weeks later, the company contacted me and told me that my battery was fixed and ready for shipment. I was suspicious and afraid to pay them, but this time, I was able to talk to someone and he assured me that I could get a refund if there were any problems through google check out. I got my battery today, and it doesn't work. After reading these reviews about people not getting their money back, I submitted my google checkout request and asked my credit card company to withdraw the payment. By the way, I now looked this company up on the Better Business Bureau. They have an F, with 143 recorded complaints. Mine will be #144."
"The battery I sent in was from a Winbook laptop model C226. It took a good month to get the battery back and when I did get it back it did not physically fit into the laptop due to improper reassembly of the battery case. I contacted their support via email (forget the phone, never answered) and they provided a shipping label to return the battery. I provided a photograph of exactly what was the problem which even compared the repaired battery to an original battery. The second time I received the battery it still did not physically fit into the laptop having pretty much the same assembly issue as the first time. Big intermediate step here consisting of me doing the what was necessary to fit the battery into the computer only to find out the battery would not charge no matter how long it was left on the charger. The last straw. I safely disposed of the battery and wrote the whole experience off as a case of bad judgement. The lesson is if your battery is on its last legs, buy a new one from a reputable source."
"In August 2008 I received mobilization orders to go to Iraq. The battery for my laptop was not lasting as much as it used to, so I decided to send it to ebattery, Inc to get it refilled prior to my departure in September, 2008.Needless to say, when I returned home on leave for 10 day in December 2008, I had no refilled battery, no old battery, and no $99.00 refund.During my 10 days leave over the holidays, I tried calling this company several times with no avail. I sent them e-mails instead.I went back to Iraq on January 2nd and my wife told me that my old battery was returned but no money.Since I have been in Iraq, I have called them several times and no answer. I think that I have spent about $20.00 worth of calling cards calling them but no answer. One time, I was able to speak with a guy name Tony, and he promised me that I was going to get my money back by 18 May.My e-mails have gone un-answered, my voice messages ignored, and I am out the usage of my laptop while they kept my battery hostage, $99.00 fee which they were fast charging to my credit card and about $20.00 or more worth of calls from Iraq.This is the worst company I have dealt with and I just got done filing a complaint with the Attorney General of California, and after this I will file a complaint with the FBI internet scam division and with the California Post Master.STAY AWAY FROM THIS COMPANY. THEY ARE A SCAM!Dennis "
"DO NOT USE THIS VENDOR!!!They took my money and my battery over 5 months ago and consistently lied every time I contacted them about its status. They eventually returned my battery - it's now damaged. They promised the money back in 21 MORE days but that was two months ago and STILL no refund.THESE PEOPLE ARE LIARS AND THIEVES!!!Do not under any circumstances believe their slick website."
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