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"I have ordered about 20 pieces of luggage and so far the experience has been positive. Their prices are high, but they pricematch 110% so that worked well. eBags has a wide selection but some go in and out of stock, which can be a pain if you are trying to maintain the same luggage brand or style. "
"Fantastic selection, average pricing, very fast delivery. The thing I liked best about shopping here is that the website ONLY shows items that are available- no "out of stock" or "arrives in X weeks" items. I think I ordered the last of one item because I checked again the next day and it no longer came up in any search. I placed my order on Wednesday night with standard shipping and it is being delivered Friday!"
This review was modified by ahoskinson2003 on March 05 2010 10:37:40 AM
"Recently made a purchase at their site a week before X-mas on a Friday night. Item was processed and shipped on Monday and I received it Wednesday. Item was delivered on time per the estimated date. Easy Peasy. I will definitely shop from them again in the future. Thanks."
This review was modified by kaichow on December 26 2009 10:46:57 AM
"Order on 6/24... say ETA 6/29... 6/30 comes and no bag and no tracking number, contacted customer service and they assure me the bag is on the way and look for tracking # in 1-2 days
7/1 try to find tracking number.... entire order disappear! no note or anything can't even find it in order history
contact customer service and and was inform the order been cancel! refused to subsitute for the none clearance version(different color) of the SAME ITEM, no compensation offer.
Did i mention no email from ebags that my order been cancel either?
NOW I DON"T HAVE A BAG FOR MY VACATION WHICH I WAS COUNTING ON FROM THIS ORDER!!! Take them 5 freaking business day to cancel my order and now i don't have enough time to buy another bag for my trip"
"We ordered a bag from here and it took over 2 days for them to notify us that the order was cancelled because it is not in stock. They said they were notified by the company that the item was not available, but if you go that company's website and several other sites the item is available. I tried calling twice to customer service and was disconnected without even being able to talk to someone. I chatted with a customer service rep that gave me a discount code for 25% one item which is the discount code i used to place my original order. I asked for an explanation for why they are selling items that they do not have in stock and was not given an answer. They are rude and not helpful and not trustworthy. "
This review was modified by chicky4 on July 05 2009 06:05:36 PM
"Do not buy from eBags. They are a big rip-off outfit. Zappos.com actually has a better selection, free shipping, and unequaled customer service. I had a $25 reward certificate from E-Rewards to use at eBags, with an order of at least $75. I ordered 2 bags, one for 49.95 and one for 39.95. The more expensive bag was not as it was described on the website - the measurements were much smaller, so I contacted them about returning it. I used the link on the website to do an exchange, and actually wanted to exchange it for a bag that was the same price. Instead of doing an exchange, when they received the return, they sent an email saying they were submitting a credit card credit for $36.06, which was the price of the bag minus the portion of the $25.00 rewards certificate that was attributed to this bag. Then they offered me a 10% discount on my replacement order, and free shipping. So the "exchange" bag will cost me $44.95 instead of the $36.06 they refunded. So I lost about $8.00 worth of my rewards certificate. I have exchanged several emails with them, and they refuse to budge. I will not EVER order from them again."
"I ordered the UnXpected Laptop Backpack (titanium color) during their 20% off President's Day Sale. Paid less than $50 including S&H. Bag arrived promptly and is even better quality than I thought it would be."
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posted Mar-29-2010 
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![Share](javascript:share_rating({"review_body":"EXCELLENT...! Items came in good conditions and on time. HIGHLY RECOMMENDED...!","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/554204#comment554204","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"johant","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic selection, average pricing, very fast delivery. The thing I liked best about shopping here is that the website ONLY shows items that are available- no \u0022out of stock\u0022 or \u0022arrives in X weeks\u0022 items. I think I ordered the last of one item because I checked again the next day and it no longer came up in any search. I placed my order on Wednesday night with standard shipping and it is being delivered Friday!","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/546871#comment546871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"ahoskinson2003","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Recently made a purchase at their site a week before X-mas on a Friday night. Item was processed and shipped on Monday and I received it Wednesday. Item was delivered on time per the estimated date. Easy Peasy. I will definitely shop from them again in the future. Thanks.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/526395#comment526395","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"kaichow","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" ","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/489741#comment489741","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"savagedriver","rating":"0"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order on 6\/24... say ETA 6\/29... 6\/30 comes and no bag and no tracking number, contacted customer service and they assure me the bag is on the way and look for tracking # in 1-2 days<br><br>7\/1 try to find tracking number.... entire order disappear! no note or anything can\u0027t even find it in order history<br><br>contact customer service and and was inform the order been cancel! refused to subsitute for the none clearance version(different color) of the SAME ITEM, no compensation offer.<br><br>Did i mention no email from ebags that my order been cancel either? <br><br>NOW I DON\u0022T HAVE A BAG FOR MY VACATION WHICH I WAS COUNTING ON FROM THIS ORDER!!!<br>Take them 5 freaking business day to cancel my order and now i don\u0027t have enough time to buy another bag for my trip","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/478327#comment478327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"bitslizer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We ordered a bag from here and it took over 2 days for them to notify us that the order was cancelled because it is not in stock. They said they were notified by the company that the item was not available, but if you go that company\u0027s website and several other sites the item is available. I tried calling twice to customer service and was disconnected without even being able to talk to someone. I chatted with a customer service rep that gave me a discount code for 25% one item which is the discount code i used to place my original order. I asked for an explanation for why they are selling items that they do not have in stock and was not given an answer. They are rude and not helpful and not trustworthy.<br>","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/476850#comment476850","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"chicky4","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Less then one year the wheel blew out! Called to get another one... Out of stock for 2 months. No warrantee service for 3 months! Poor Service!!! ","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/475613#comment475613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"wolff5000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do not buy from eBags. They are a big rip-off outfit. Zappos.com actually has a better selection, free shipping, and unequaled customer service. I had a $25 reward certificate from E-Rewards to use at eBags, with an order of at least $75. I ordered 2 bags, one for 49.95 and one for 39.95. The more expensive bag was not as it was described on the website - the measurements were much smaller, so I contacted them about returning it. I used the link on the website to do an exchange, and actually wanted to exchange it for a bag that was the same price. Instead of doing an exchange, when they received the return, they sent an email saying they were submitting a credit card credit for $36.06, which was the price of the bag minus the portion of the $25.00 rewards certificate that was attributed to this bag. Then they offered me a 10% discount on my replacement order, and free shipping. So the \u0022exchange\u0022 bag will cost me $44.95 instead of the $36.06 they refunded. So I lost about $8.00 worth of my rewards certificate. I have exchanged several emails with them, and they refuse to budge. I will not EVER order from them again.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/450005#comment450005","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"Ralphina","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the UnXpected Laptop Backpack (titanium color) during their 20% off President\u0027s Day Sale. Paid less than $50 including S&H. Bag arrived promptly and is even better quality than I thought it would be.","link":"http:\/\/www.resellerratings.com\/store\/eBags\/comment\/445530#comment445530","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/eBags.jpg","store_name":"eBags","username":"FrancesWa","rating":"5"}, "single");){kind=link}
"I have ordered about 20 pieces of luggage and so far the experience has been positive. Their prices are high, but they pricematch 110% so that worked well. eBags has a wide selection but some go in and out of stock, which can be a pain if you are trying to maintain the same luggage brand or style. "