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178 reviews
reply posted Nov-19-2012 “I am very sorry to hear that the reprint did not resolve this issue. I will escalate your Support incident for further investigation. We'll be in touch soon with instructions on how to best get this issue resolved.”
posted Oct-20-2012
reply posted Oct-22-2012 “I am very sorry to hear about the trouble you are experiencing with our bookmaking software. Please contact our Support team to let them know the behavior you are experiencing. We'll do everything we can to get this issue resolved quickly.”
"I made a photocopy of a type of "Yearbook" of a World War II Navy Escort for an elderly widow-friend of mine. I scanned each page at the highest quality, saved them as .tiff files, and then converted them to highest quality .jpg files. I printed them on my photo printer, and they looked great. I uploaded them to Blurb, and had a book made. All of the photos from Blurb look awful! All the photos have "cross-hatch" marks going through them so the pictures are hard to even see! Something happened in Blurb's process of converting these .jpg files to the .pdf files that they use. I contacted customer support, sent them a copy of the pages to illustrate the problem, and all they did was send me another copy of the same book with the same problem. I could tell my elderly friend was disappointed! I made a copy of another yearbook with a different company, and it looked great."