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Stores > AJ Madison

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Store InformationStore Info
Full Rating Profile
  • AJ Madison

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.74/10 7.74/10
    Chance of future purchase: Rating 6.37/10 6.37/10
    Shipping & packaging: Rating 5.88/10 5.88/10
    Customer service: Rating 5.53/10 5.53/10
    Return/Replacement policy: Rating 4.09/10 4.09/10

8,623 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-05-20

Would recommend

"Good prices. No problem with returning and not taking delivery of a dented refrigerator. Efficient and knowledgeable sales."


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Verified Customer
Rating 2/10
1/5
2016-05-20

HORRIBLE CUSTOMER SERVICE!

"There is a 20% restocking fee ... who does that any more!?! With so many options to shop on line ... my advice is to shop elsewhere!!"


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Verified Customer
Rating 10/10
5/5
2016-05-19

Most helpful for door to door!

"Thanks guys, up & running with our new LG!"


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Verified Customer
Rating 10/10
5/5
2016-05-19

Very easy transaction

"Ordered a sink, kitchen faucet, sink strainer baskets, and soap dispenser for a kitchen upgrade. Everything came on time, as promised. You can't get better than that."


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Verified Customer
Rating 10/10
5/5
2016-05-19

A Little Wait For Microwave

"Was a little slow in responding to request for status report. Finally got conformation for delivery. Takes a while longer than was expected, but hope to have the unit soon. Takes patience when using online appliance orders, but can't beat the price. Update - Received the microwave and all is well. Everything is in perfect condition and working well. - Thanks "

This review was modified by ronmote-17991 on May 22 2016 01:56:01 PM

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Verified Customer
Rating 8/10
4/5
2016-05-19

Good product and price

"I purchased a sink and facuit. The product and price were very good. The free shipping was good. I would have liked better shipping tracking i formation. Theactualdeliverdztexwerenot provided"


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Verified Customer
Rating 2/10
1/5
2016-05-19

delivery delay

"when I ordered the a/c it said 3-5 days for delivery. I was never informed that it would take 15 days for delivery. I had to call 2 times to finally get a delivery date. Ordered the unit on 5/3 and received it on 5/18. The only great think about this was that the delivery man was very very nice and helpful."


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Verified Customer
Rating 8/10
4/5
2016-05-18

"The call to verify shipping address was tedious"


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Verified Customer
Rating 10/10
5/5
2016-05-18

No problems!!

"Refrigerator was delivered in about a week and in perfect condition. Very pleased with your company and would buy from AJ again."


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Verified Customer
Rating 8/10
4/5
2016-05-18

Dream fridge for cheap, but ...

"AJM had the fridge of my dreams for several hundred dollars less than anyone else. YAY! But ultimately I 'paid' in other ways. There were extra fees to have it unwrapped and actually brought into the house. And shipment tracking was a farce: I got an email when the fridge actually left New Jersey, but then crickets until a phone call saying it would be delivered 24hrs later. Online tracking was useless, showing only that it had left NJ en route to its final destination.
Then it took TWELVE DAYS to actually get the fridge.
So I saved a lot of money, but I'm not sure I'd recommend AJM for a big purchase or for something you need soonish. Paying more for the same fridge at Costco - and getting their level of service - would have been worth it to me.
"


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Verified Customer
Rating 10/10
5/5
2016-05-18

Exactly As Promised

"The washer and dryer that I ordered shipped the next day, arrived earlier than expected and were just what I ordered. Thanks to AJ Madison I had a brand new washer and dryer waiting for me when I moved to my new place. "


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Verified Customer
Rating 10/10
5/5
2016-05-18

Great Experience!

"Website was easy, description was exact, delivery was quick and the product arrived in perfect order. The driver even called to tell me he was 1/2 hour out so I could have someone waiting to take the delivery from the truck. From beginning to end couldn't have been happier."


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Verified Customer
Rating 10/10
5/5
2016-05-18

How do you do it?

"This is the second time I have used AJ Madison and both times they have exceeded my expectations. This last time I ordered an air conditioner/heater unit and told my installer it would probably be a couple of weeks before it came in. Two days later I received a call from the delivery company saying the unit would be delivered the next day. Wow, talk about fast. I will definitely use AJ Madison again and again. "


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Verified Customer
Rating 10/10
5/5
2016-05-17

"Quick delivery and excellent prices!"


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Verified Customer
Rating 10/10
5/5
2016-05-17

6 for the price of 4

"We buy A/C units for our apartment complex from Lowes and HD Supply and we literally got 6 for the price we usually pay for 4."


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