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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.17/10 7.17/10
    Chance of future purchase: Rating 4.46/10 4.46/10
    Shipping & packaging: Rating 4.23/10 4.23/10
    Customer service: Rating 3.44/10 3.44/10
    Return/Replacement policy: Rating 3.06/10 3.06/10

2,510 Customer Reviews

Rating 10/10
5/5
modified review posted

"On time & Undamaged. Good service."


Rating 4/10
2/5
modified review posted

"My merchandise was delivered damaged and I get an offer of 15% off the 200.00 item and 0 on the 1300.00 item . I was thinking more like 35% & 50% would be fair. Also the CSR dept is very slow to respond ."


Rating 10/10
5/5
modified review posted

"Very satisfied ...received my purchase very fast and in great condition"


Rating 10/10
5/5
modified review posted

"Found just what I wanted at AJ Madison, and it was priced right, and delivered on time very quickly!"


Rating 10/10
5/5
modified review posted

"quick delivery and a great price."


Rating 10/10
5/5
modified review posted

"They were very helpful and thorough with confirming my order and answering any questions I had. "


Rating 4/10
2/5
modified review posted

"lack of support from cust svc to address issues .."


Rating 8/10
4/5
modified review posted

"Range hood came correctly and in a timely matter.
However there is a small scratch on the front of the hood -
decided not to go through the hazzle of returning -
bought some appliance paint to cover the area.
"


Rating 8/10
4/5
modified review posted

"Got the unit yesterday and installed today. So far so good."


Rating 10/10
5/5
modified review posted

"Delivery was within the time frame that had been scheduled. "


Rating 4/10
2/5
modified review posted

"Not satisfied as the money came out of my account on July 31st and the product is still not delivered. Called shipper and they advised AJ Madison has not released. Called AJ Madison customer service and they show it was released. Something is wrong for sure. Waiting for customer service to research and call back. This is my 1st try with AJ Madison and although the price was right not sure I would try again. Will see how well the customer service person handles this problem.
"


Rating 2/10
1/5
modified review posted

"More than 2 weeks later Item still has not shipped! Very poor communication."


Rating 2/10
1/5
modified review posted

"I my order consisted of a refrigerator and a trim kit with the warranty. After 2 weeks I had not recieved any emails regarding the status of my purchase. I emailed and called and finally was told that the trim kit was on back order. I was told that i could have the refrigerator shipped seperately and I am still waiting on the arrival. A call or email to let me know my order was being held up by a back ordered trim kit should have been automatic and not required 2 weeks and me contacting them. I hope the items come in shortly b/c i would like to use this site for future purchases. Thanks"


Rating 8/10
4/5
modified review posted

"Range came damaged, but I don't want to hassle with returning it. Just hope it works..."


Rating 10/10
5/5
modified review posted

"AJ Madison has their stuff together. All the appliance manuals, dimensions and info are there which makes ordering online a breeze. The process was painless. The trucking company AJ Madison contracts with out of Los Angeles (that showed up here to deliver) is very good. All my many appliances have been received in perfect condition!"


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AJ Madison is a merchant member
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