We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > AJ Madison
  • AJ Madison

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      11218
    •  
    • BUSINESS HOURS
      Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
      GENERAL PHONE
      800-570-3355
      FAX
      800-570-7805
    • SUPPORT EMAIL
      sales@ajmadison.com
      SUPPORT PHONE
      n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.74/10 7.74/10
    Chance of future purchase: Rating 6.75/10 6.75/10
    Shipping & packaging: Rating 6.82/10 6.82/10
    Customer service: Rating 6.11/10 6.11/10
    Return/Replacement policy: Rating 5.83/10 5.83/10
Voice your opinion! Review AJ Madison by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-11

prompt delivery

"I manage rental properties and this is not the first time I've ordered from AJ Madison. They always deliver on time or before estimated delivery date. Competitive pricing too. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-11

Very professional

"Although delivery was a bit late due to traffic, AJ Madison's delivery men were focused and careful with removing the old washer and installing the new one. There was no chatter or jokes, they got the job done well with no fuss. AJ Madison had great communication through emails throughout the purchase and delivery process. It was an easy purchase."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-11

Just Grand

"Great stuff at a good price. Your limitation is only the size of your wallet. The folks on the phone are mostly sales people who have limited product knowledge. So bear that in mind if you need technical information that may not be evident in the product spec sheet you will have to scrutinize all printed (online) material very carefully since neither these folks nor the manufacturer's customer service people will be able to give you critical details that may determine if the chosen product will be a fit for your project. The sink I got from these folks seems to have worked out well. Will know more when we have it installed."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-10

Awesome Delivery

"The driver could not have been more courteous and helpful. I chose standard delivery and it was excellent."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-07

Very responsive

"Got responses online in a timely fashion, helped me pick out the right item for our kitchen re-do."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-07

Excellent service

"Everything went just as it's supposed to!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-07

Purchase

"Easy online experience,had a ?And customer service got back really quick..Only bad part was UPS,held my delivery for extra 2days .."


No Avatar

Verified Customer
Rating 4/10
2/5
2017-04-06

Advertised product not availabke

"Advertised and accepted order for product not available. Bait and switch.

"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-06

As one would expect.

"Delivery guys called and had it off the truck in probably 5 minutes. Super friendly and competent delivery guys. They said it would take 1-3 weeks. It arrived exactly a week after ordering."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-06

I keep using AJ Madison, and here's why.

"Great website with clear information; clear ordering policies; good communication; great price."


No Avatar

Verified Customer
Rating 6/10
3/5
2017-04-05

Slight SNAFU

"My ordering experience was fine. After I placed my on-line order, I had to confirm the address by phone, which was a little inconvenient. I had the faucet delivered to my office (so it wouldn't sit outside on my porch all day!). I never received a tracking number (although I received an email saying I would) and once 14 days passed, I emailed AJ Madison to ask about my delivery. They sent me a tracking number which told me it had been delivered 10 days earlier! I called down to our receiving dock and the scrounged around until they found it. AJ Madison didn't put my name on it, just my company's name and they didn't know where it went. I'm glad they didn't send it back.

The faucet is the one I ordered and everything looked in place.

"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-05

Consistent contact and on time and on date delivery

"From the time I ordered through the time the HVAC unit was delivered I received consistent contact from AJ Madison regarding the status of my order and the delivery was on time and placed exactly where we wanted it."


No Avatar

Verified Customer
Rating 4/10
2/5
2017-04-04

Slower than average returns

"Wrong color exhaust delivered, causing delays to remodel. Also needed to modify re-delivery shipping address and was not able to as agent did not reply to my phone call messages nor email. The new shipment date is unknown. Not happy."


No Avatar

Verified Customer
Rating 4/10
2/5
2017-04-04

If you're on the west coast beware of delays!!

"If you're on the west coast i would be cautious of using AJ madison again. Although the purchase process is straightforward, the shipping / transit is cumbersome. Delivery of the unit has to be carefully scheduled (esp if you're in an apt building!). The unit came badly damaged and I had to refuse delivery. Now it will take another 10 days or so before the next unit arrives - AJ was unwilling to compensate or give any discount due to the hassle, time lost, and overall unfulfilling experience. If they cared about locking in a happy customer, they'd reach out and make the customer happy!"


No Avatar

Verified Customer
Rating 2/10
1/5
2017-04-04

Horrible shipping experience

"I recently ordered a dishwasher from AJ Madison for our summer home and scheduled a delivery with the shipping company used by AJ Madison who informed me only 2 days prior when they would be at our home. My wife took the morning off to drive 2.5 hours north to wait for the delivery which was scheduled for between 9 am and 1 pm. I received a call at around 12:30 that the drivers were delayed and would now arrive between 1 pm and 2 pm. As 3 pm passed, I called the delivery company back as their drivers had not arrived and waited on hold while they attempted to reach the delivery drivers with no success, but informed me that they would be calling me as soon as they got close. At 4 pm my wife finally was able to speak with a supervisor at the shipping company who after finally contacting the drivers informed her that they were on stop 25 of the day, and our delivery had been stop 22, which they did not make, and informed us they would have to reschedule. So my wife wasted an entire day and 5 hours in the car for nothing, and we did not receive any compensation or consideration after explaining the situation to AJ Madison customer service. I was very disappointed in this experience and it will make me think twice about doing business with AJ Madison again."


Learn about Our Reviews

Share AJ Madison's store rating

AJ Madison is a Merchant Member! Learn more

AJ Madison is a merchant member
AJ Madison participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,416 merchant members.