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Stores > AJ Madison

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  • AJ Madison

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.35/10 7.35/10
    Chance of future purchase: Rating 5.05/10 5.05/10
    Shipping & packaging: Rating 4.53/10 4.53/10
    Customer service: Rating 4.63/10 4.63/10
    Return/Replacement policy: Rating 4.00/10 4.00/10
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Verified Customer
Rating 10/10
5/5
2017-01-13

So Far - So Good

"I ordered a high-end refirgerator from these guys. It shipped on time and was delivered exactly at the time they promised. There was no visible damage on the outside, but the sides both had dents that would be highly visible when installed. They offered me a discount to take it as is, but since it was a gift to my girlfriend in a newly remodeled kitchen, I asked them to take it back and replace it. That was three days ago. The new one has already shipped. They were pleasant, professional and honored their commitment to provide a quality experience. So far, so good. "

This review was modified by sspencer212 on January 17 2017 12:01:43 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

"arrived before est date!
also, delivery company called several times to advise of delivery time and date, which was helpful.
"

This review was modified by jsmall-71986 on January 17 2017 12:01:17 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Great deals!

"Awesome seller. Best prices."

This review was modified by eachunit on January 17 2017 12:01:07 AM

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Verified Customer
Rating 6/10
3/5
2017-01-12

I hope somebody reads this

"I would have give 5 stars for the product alone. It is serving well and is what i expected. My problem is with customer service. I asked for, and paid for, 'white glove' delivery. Apparently that did not get to delivery service and they left refrigerator at my garage door. At 81 years of age, that presented a big challenge. I have asked for a refun of the'white glove; fee and have had no response at all."

This review was modified by thistlewort on January 17 2017 12:01:01 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Casa Bella cold

"Great price for built-in! Fast delivery. "

This review was modified by homeatlast-65540 on January 17 2017 12:00:57 AM

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Verified Customer
Rating 4/10
2/5
2017-01-12

Lousy delivery

"I have been rescheduled 4 times and have not received your product. The delivery tracking stated that I would be contacted prior to delivery. After three different dates for delivery and never notified of changes to delivery date, this afternoon we returned home to find our new dishwasher sitting in front of our door. We never received a call from the shipper. "

This review was modified by kabsa1953 on January 17 2017 12:00:49 AM

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Verified Customer
Rating 10/10
5/5
2017-01-12

Problem solver

"Fast reliable service!!!xxxxxxxcccccccccccccccccccccccc"

This review was modified by nidiarcarrero on January 17 2017 12:00:27 AM

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Verified Customer
Rating 10/10
5/5
2017-01-11

"Everything is smooth. Very satisfied with the buying process. "

This review was modified by tejenma1 on January 13 2017 09:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Great!

"O O is A valid comment is required"

This review was modified by orbitaudio on January 13 2017 07:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Great Pricing and great to deal with

"I was able to get the refrigerator that we wanted in 2 weeks versus 3 months.
The price was much cheaper and no sales tax and free shipping.
"

This review was modified by knopgb on January 13 2017 05:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Install a Success!

"Installer was on time and courteous. Great job!!"

This review was modified by gis1581 on January 13 2017 04:30:02 PM

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Verified Customer
Rating 4/10
2/5
2017-01-11

NOT ALL THERE

"ONLY DELIVERED PART OF THE ORDER"

This review was modified by mrunice on January 13 2017 02:45:02 PM

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Verified Customer
Rating 4/10
2/5
2017-01-11

Not a pleasant experience

"Ordered a stove from AJ. Stove is fine, my issue is with the store and it's delivery.
They called me ahead of time twice the day before saying they would be at my home between 11am and 3pm.
Come 2:45 and nobody yet. There was 1 inch of snow that day so no problem, maybe a delay in delivery. I can understand that.
Called the company main cooperate headquarters at 2:45. "I am sorry, we are closed", was the recording I got. Wow, closed at 2:45 Eastern time, hmmmm makes you wonder. Called again, clicked menu for "Problem with your order". Again, "Sorry were closed". Not impressive at all.
Come 4pm, one hour after the latest delivery time schedule and I get a call, say they will be there at 6pm.
I took the day off from work for no reason. A simple phone call would have been nice so I did not have to monitor my security cameras all day long waiting for them.
Would never order from them again, too many choices out there to deal with this again.

Sent them feedback online to the manager. Next day he called me, left a message wanted to know about my experience. I missed his call and called him right back within 10 minutes. Not to my surprise, voice mail. So....I left him a message to call me back.
Guess what? Never called me again. It is obvious they do not value my business.

I am a business owner and do not deal with companies like this. I find it counter productive for them to do all kinds of advertising to get business, and then when they get a customer they treat them like this. My advise would be once you get a customer, take care of them.
"A bird in hand is better than two in the bush", as they say.

Sorry for the negative email, but sometimes the truth needs to be heard.
Thank you.
"

This review was modified by DeMarco_gene on January 13 2017 01:45:03 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

"Great transaction, easy shipping, good price and selection."

This review was modified by zacharylowe on January 13 2017 12:00:02 PM

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Verified Customer
Rating 4/10
2/5
2017-01-11

On time but horrible shipping / packing

"The items I ordered arrived when they were supposed to however the items were shoved on the truck. Boxes specifically said DO NOT STACK and all items were stacked.
It was clear my items were damaged and I now have to send them back.
"

This review was modified by andria_avp on January 13 2017 11:45:02 AM

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