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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.29/10 7.29/10
    Chance of future purchase: Rating 5.15/10 5.15/10
    Shipping & packaging: Rating 4.70/10 4.70/10
    Customer service: Rating 4.30/10 4.30/10
    Return/Replacement policy: Rating 3.38/10 3.38/10

3,920 Customer Reviews

Rating 10/10
5/5
modified review posted

"I was kept informed about the delivery status and the item arrived on time and in great condition. The delivery people were very professional. "


Rating 4/10
2/5
modified review posted

"Delivery was quick but service was bad. I received a message telling me when they would deliver instead of scheduling with me. When I tried to schedule they told me they did not know when they would be in the area. They said I could sign a release form with instructions v of where to leave it. I signed the firm and left instructions on where to leave it. When I got home I found they did not drop it in back as asked and just left it on the front porch. I have an injured shoulder and had to carry it back myself. I sent an email and did not hear back "


Rating 10/10
5/5
modified review posted

"We got an email from AJ Madison right after placing the order. Great customer service. Quick and fast delivery. The delivery guys were awesome as well. "


Rating 6/10
3/5
modified review posted

"I ordered a product 3 weeks ago. after waiting two weeks and making two status inquiries, i received an email that the product would not be available to ship for 4-6 weeks. I am still waiting and hope for a status update."


Rating 4/10
2/5
modified review posted

"The delivery people used in New Orleans were rude, unprofessional, and actually walked away leaving the refrigerator on the sidewalk!! My contractor had to running after them in the truck to get the refrigerator at least in the garage!"


Rating 8/10
4/5
modified review posted

"could not tell during ordering when the delivery would be..."


Rating 10/10
5/5
modified review posted

"Very happy with my purchase from AjMadison. Item shipped promptly and was as advertised."


Rating 10/10
5/5
modified review posted

"It came on time, and the guy who delivered it was nice. It's still in the box, though. I'm expecting that it will work fine. "


Rating 2/10
1/5
modified review posted

"My refrigerators came with a dent and none has responded a week later"


Rating 2/10
1/5
modified review posted

"Have not received my order yet."


Rating 2/10
1/5
modified review posted

"Ordered December 1st. A email asked me to buy an extended warranty and acknowledged my order was being processed. Despite 2 attempts to contact them by phone and by E-mail I still have now clue whats going on 15 days later with my order."


Rating 10/10
5/5
modified review posted

"Good communication. Very fast shipping for a large appliance. I was even contacted directly by an AJ Madison employee about a very reduced price Extended warranty that's only offered once a year. I never write reviews but felt this one was worthy. Very good overall. 5 stars. "


Rating 10/10
5/5
modified review posted

"Very fast service, and a great price.Will do business with you again for sure."


Rating 8/10
4/5
modified review posted

"They kept me updated on my order and how to track it. It arrived undamaged on the exterior. I have to upgrade my 12 gauge wiring to 10 gauge due to the new electrical cord requiring a 30 amp breaker.
I will finish it this week and then I can see how it works. It should work as well as my previously nine year old model.
"


Rating 2/10
1/5
modified review posted

"The Maytag washer and dryer works fine after the installation. What I'm very disappointed about is on the delivery and installation. I paid extra to have the machines installed properly. The two guys did not know they had to do it until I insisted. As you would understand, every installation will probably require some adjustments you have to make on the fly. They did not have a longer hose, brought only one dryer vent hose when I needed two (even when I said I'll pay for an extra one), told me Maytag was missing a part (upon later inspection it wasn't), and did not take the boxes away saying they don't do that. My one biggest mistake was signing off their job even when it was not fully completed just so they will go away. "


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