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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.85/10 6.85/10
    Chance of future purchase: Rating 4.65/10 4.65/10
    Shipping & packaging: Rating 4.50/10 4.50/10
    Customer service: Rating 3.85/10 3.85/10
    Return/Replacement policy: Rating 3.13/10 3.13/10

2,331 Customer Reviews

Rating 10/10
5/5
modified review posted

"Customer service was excellent. I had a problem with the original delivery and had to cancel it and reschedule it for the next day. This was handled very promptly and professionally. Delivery of appliance was also handled perfectly. I will definitely shop at AJ Madison again if I need appliances in the future."


Rating 4/10
2/5
modified review posted

"The first order came in badly damaged! Maybe not all their fault. We will see what the second one looks like."


Rating 10/10
5/5
modified review posted

"Great prices, fast delivery--very satisfied."


Rating 2/10
1/5
modified review posted

"They only deliver curbside, so I had to pay someone to meet the truck and unload the box (100 lbs). The delivery truck was 4 hours late - they were supposed to arrive between 2-4, didn't show up until 8pm. At 6pm the dispatcher tried to tell me the truck was "minutes away" but when he told me the location I laughed out loud - nowhere near my neighborhood, and on a Friday night in Los Angeles. The dispatcher agreed to reschedule, but never told the driver, so when he showed up at 8 o'clock he tried to bully me into accepting a package that I had no way to get from the street and up two flights of stairs. Don't order from this company. "


Rating 10/10
5/5
modified review posted

"love their website, easy to navigate. quick delivery. smooth experience"


Rating 2/10
1/5
modified review posted

"Placed an order on July 4, got an email saying it will ship in 1-2 weeks. its over 2 weeks, the order is still stuck in Processing stage, even though they have charged my Amex. Another hassle do deal with, like i have nothing better to do in life than chase after orders."


Rating 10/10
5/5
modified review posted

"quick and painless ordering process. Product ordered was received ahead of estimation."


Rating 8/10
4/5
modified review posted

"Delivery delayed by a few days."


Rating 4/10
2/5
modified review posted

"Purchasing experience over the Internet was wonderfull, people contacted me the day after to make sure all the data was correct, they even tried to sell me an extended warranty; however, the item I purchased was not available as it has been obsoleted by the manufacturer.
Why to show items in the catalog when they are not available?
"


Rating 10/10
5/5
modified review posted

"AJ Madison provided a quality product at a great price. delivery was prompt and professional. "


Rating 10/10
5/5
modified review posted

"Ordering was easy. Two notifications of delivery were received and the product was delivered promptly and as promised. So far, I am very pleased with your product. "


Rating 2/10
1/5
modified review posted

"Placed an Order for a Samsung washer/dryer on june 26th. Pricing was great, I got a good deal - they had a july 4th sale going on. They beat home depot by about $400 for the washer+dryer. Its been 23 days so far and I order hasn't shipped yet. Apparently the model I chose has been backordered - which is fine, except they didnt tell this to me when I ordered it or when they called me to verify my CC or when I called back to check the order status.

There were other models in stock at HD or Lowes or even AJ madison, which were on sale for july 4th. I probably would have selected a different model had I known about the backorder.
I was told this morning that my order will ship on july 21st and it should take another week to 10 days for it to actually show up in my house.
"


Rating 10/10
5/5
modified review posted

"Wow I found AJ Madison as a stroke of good luck and I really got lucky. Great price and customer service as well as speedy delivery everything went smoothly and not 1 problem.
This is how buying should be Cheers from a very happy customer.
"


Rating 10/10
5/5
modified review posted

"Ordered a dryer without any problem or delays. Staff was quick to confirm estimated time of arrival in addition to tracking system. Delivery made contact (1) day before to arrange time of delivery. Package complete. So far so good. Thanks people at AJ Madison.
"


Rating 10/10
5/5
modified review posted

"Good product, at a good price, shipped quickly"


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