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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.94/10 6.94/10
    Chance of future purchase: Rating 4.52/10 4.52/10
    Shipping & packaging: Rating 4.10/10 4.10/10
    Customer service: Rating 3.73/10 3.73/10
    Return/Replacement policy: Rating 2.40/10 2.40/10

4,316 Customer Reviews

Rating 2/10
1/5
modified review posted

"Ordered a refrigerator on January 1. Was told they shipped it on the 6th. Still no refrigerator and it is now the 20th! "


Rating 2/10
1/5
modified review posted

"18 days to receive destroyed appliance. Refused order."


Rating 10/10
5/5
modified review posted

"I found the best price for the item I was looking for at AJ Madison (Kitchen gas on glass stovetop). Sales staff was nice enough to notify me of a VERY awesome extended warranty deal they were offering (after my purchase was complete). AJ Madison, also had a rebate available on my item, which granted extra savings. I'm in process of redesigning kitchen--replacing all appliances. I will definitely check their site often for more deals."


Rating 6/10
3/5
modified review posted

"Never got a shipping tracking number. Took a week for it to ship. Almost 2 weeks to get the unit. Have not installed the unit yet to rate the dishwasher itself."


Rating 10/10
5/5
modified review posted

"From the order process to the delivery all went without a hitch!!! If every in the need of another major appliance I will go back to AJ Madison. Thanks you guys did great!"


Rating 4/10
2/5
modified review posted

"takes a long time to get white glove delivery actually delivered. I still don't have my product."


Rating 6/10
3/5
modified review posted

"It is January 21st and when I placed an order on 1/6/15 I had no idea it would take almost a month to get an appliance delivered to Chicago... "


Rating 8/10
4/5
modified review posted

"The item I had purchased has been back ordered so I don't have any comments at this time."


Rating 2/10
1/5
modified review posted

"I haven't received my over stove hood as of yet. Still waiting."


Rating 4/10
2/5
modified review posted

"I have had a difficult experience with receiving my double wall oven.
Upon ordering the product, I was not informed of a back order or a delay in product shipment. So I did expect my product within 2 weeks to be shipped and then shipment time.
After a month of not receiving the product, I called and emailed on more than one occasion. I was given answers that the product would be delivered at a time and it was not.
I went thru Christmas holiday without an oven and am disappointed not to have an oven for over 6 weeks.
I expected better communication between AJMadison and myself regarding my order and true wait time.
I was not offered any reimbursement, special offer or anything of that nature to alleviate my frustration.
This is the second time I have used AJMadison and truly would have hoped for a better experience this second time.
The reason for two stars is the email response time was fast.
And in the future, you should really inform your customers of installation options. I received an email about warranty options, but that was all in regards to other services.
Feel free to contact me at any time to discuss my situation.
"


Rating 4/10
2/5
modified review posted

"Don't count on getting your order for a couple of months regardless of what they tell you. If they are advertizing 'rebates' be careful, because some of them require delivery of product by a certain date to qualify, which does not happen. They do not update you properly on order status until you call in. I ordered a samsung refrigerator and range. The range became backordered over 2 months and they did not let me know until I called about it several weeks after ordering. After 4 weeks they claimed that the refrigerator shipped and they billed my card, and gave me a date that it would be delivered by. The 'delivered by' date kept changing to a later date, and I had to make several calls and be unpleasant in order to get it to happen, 6 weeks after ordering. When I finally found out that the oven would be backorded for at least 2 months, I canceled the order and picked up the same oven for the same price at Best Buy that day. I will NEVER order from AJ Madison again."


Rating 8/10
4/5
modified review posted

"This was the second time I have ordered from AJ Madison and both times the product I was trying to order was back ordered.

Other than that, shipping was quick and the office is happy with the product.
"


Rating 10/10
5/5
modified review posted

"Tracking the package was not as detailed as I would have liked, but the item was packaged extremely well."


Rating 10/10
5/5
modified review posted

"Great prices and great service, will keep buying from A JMadison"


Rating 10/10
5/5
modified review posted

"Our order was delivered a day ahead of schedule...AWESOME!!!"


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AJ Madison is a merchant member
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