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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 7.76/10 1,667 reviews

    7.76 / 100
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    AJ Madison is a merchant member
    AJ Madison participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,874 merchant members.
  • AJ Madison contact information

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.73/10 7.73/10
    Chance of future purchase: Rating 6.57/10 6.57/10
    Shipping & packaging: Rating 6.43/10 6.43/10
    Customer service: Rating 6.45/10 6.45/10
    Return/Replacement policy: Rating 5.50/10 5.50/10

All 1,668 Customer Reviews

Rating 10/105/5
modified review posted

"Items arrived on schedule, packed well, good value."



Rating 2/101/5
modified review posted

"Very bery dissatisfied wanted to return for the color black because the cook top doesn't look stainless. I'm waiting on someone to call me about this serious matter because time is of the essence.
Gerald Hyman
443-871-6316
"

Rating 10/105/5
modified review posted

"The stove top is great. We had one little problem with a missing indicator light and they immediately scheduled a repairman who fixed the problem within a few days. Excellent product and excellent service."

Rating 10/105/5
modified review posted

"I originally ordered the hood with the matching backsplash. But I was notified that the backsplash had a 4 week ETA. I contacted AJ Madison and the backsplash was canceled and the hood was shipped the next day. The customer service person was very polite and helpful. I will do business business with AJ Madison again in the future. "

Rating 2/101/5
modified review posted

"DO NOT ORDER FROM THESE PEOPLE!

They are rude, unprofessional, and obviously have 0 sense of customer service.

After my landlord placed an order for my stove, he told me when it was to be delivered, only to reiceive no phone call or knock on my door. When I called about a week later to see where it was, the woman on the phone sounded agravated like how dare I call to see when my stove was to be delivered. And don't even get me started on their delievery guys. They wanted to charge some BS "$20 per 7 steps" fee, and didn't even mention anything about it before! Sketchy, if you ask me. They laughed at the situation and just lazy draped themselves over the box.

LAZY, UNPROFESSIONAL AND RUDE!!!

NEVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"

Rating 10/105/5
modified review posted

"I bought 2 appliances from Pacific; 1 from AJMadison. There was no comparison. AJM did an outstanding job. The other has been a major disappointment. "

Rating 4/102/5
modified review posted

"Despite paying half again as much for shipping as I did for the item ordered, I have not even gotten an email indicating the order I placed 10 days ago was ready for shipment. I did receive an email indicating that it would ship (by ground) in another two weeks. Since we purchased the item to put into a house that is for sale, this delay is costing us showings. For $8 more I could have bought the same item locally with a 2day delivery to the local store for pickup. Lesson learned"

Rating 10/105/5
modified review posted

"EVERYONE WAS VERY HELPFUL THAT I TALKED TOO"

Rating 10/105/5
modified review posted

"I didn't know exactly what to expect but I was very pleased with the outcome. The delivery went smoothly and the driver took the item quite a distance to get it to the actual location where is was being installed. Saved me a ton of work and appreciate that very much. Excellent job all around as far as I can tell. Thanks!"

Rating 10/105/5
modified review posted

"Customer service is always helpful."

Rating 6/103/5
modified review posted

"Item on back order. Will rate them after delivery"

Rating 10/105/5
modified review posted

"Extremely fast delivery of new wall oven, and delivery folks performed A+..calls , on time delivery, and courteous when here. Thanks for a very pleasant experience"

Rating 10/105/5
modified review posted

"The shipping was extremely fast. Got the appliance the same week I ordered it. It came in perfect condition. I highly recommend this website and their products!"

Rating 10/105/5
modified review posted

"AJ Madison was a pleasure to do business with. Items were promptly sent and arrived in excellent condition."

Rating 10/105/5
modified review posted

"everything great but still waiting for vacume cleaner that was supposed to be in stock."