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RatingsRating
Store InformationStore Info
Full Rating Profile
  • AJ Madison

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.35/10 6.35/10
    Chance of future purchase: Rating 3.21/10 3.21/10
    Shipping & packaging: Rating 3.17/10 3.17/10
    Customer service: Rating 2.90/10 2.90/10
    Return/Replacement policy: Rating 2.02/10 2.02/10

5,107 Customer Reviews

Rating 8/10
4/5
modified review posted

"Shipping took longer than anticipated but buying experience was excellent."


Rating 10/10
5/5
modified review posted

"I took some time to get my fridge, however the delivery company was very proactive in calling me ahead of time to be sure someone would be available to accept the delivery. The item arrived when they said it would and was in great condition. I am very happy and would do business with AJ Madison again!"


Rating 8/10
4/5
modified review posted

"Ajmadison used a shipper that would not carry the appliance to my doorstep because I only have stairs leading up to the house. They wanted to charge $5/step and I have 20 stairs. So they wanted $100 to take it up the flight of stairs that literally took 2 minutes to do. No where on ajmadison's website does it say that it's free shipping unless you have stairs. I would be hesitant to shop with ajmadison again due to the shipping issue. "


Rating 10/10
5/5
modified review posted

"Very happy with the purchase."


Rating 2/10
1/5
modified review posted

"The delivery company left the box at the door. They did not call me until after they left, even though I had been waiting all day for them.

And, the delivery company was very rude when I called their HQs.
"


Rating 2/10
1/5
modified review posted

"Ease of order and AJ Madison communication was satisfactory. Delivery was completely unacceptable. Delivery service did not show up on scheduled date. When they were called at 5:00pm that day, customer service representative stated first that driver called and call was not answered (If this happened, driver could have left voicemail on one of our four phone lines), then driver said he spoke with someone named Julie at Service Doctor (there is no one here by that name) that told him that we were closed until April 13th (we have been open every day). Then, rep told Service Doctor that driver could not find delivery location. Delivery was not made and rep could not reschedule until two days later. Service Doctor had to reschedule the job with our customer, resulting in a very negative customer experience. We will not be using AJ Madison again as delivery was completely unsatisfactory. "


Rating 10/10
5/5
modified review posted

"Everything went smoothly, order arrived well before estimated arrival date (so much so that the "tracking" feature is relatively unhelpful-- but it will tell you when it was shipped), and product arrived in new condition. Shipping company used in my area (MN) was also top-notch & very helpful."


Rating 10/10
5/5
modified review posted

"Great price and delivered on time. "


Rating 6/10
3/5
modified review posted

"did not meet the 14 days business delivery."


Rating 2/10
1/5
modified review posted

"Delivery was scheduled to be between the hours of 7:30am to 1:00pm. Which meant taking considerable time away from my secular employment to accommodate such a broad time span. Delivery was actually made at 9:30pm. I wasted the entire day waiting for a delivery, not knowing if it would ever come. I call your Southeast center on four separate occasions during the afternoon in an attempt to ascertain when or if delivery would be made. Nobody could provide any specific information. All I was told was that delivery was running behind. It wasn't until 7:30pm that I was notified that delivery would be made between 8:00pm and 9:30pm."


Rating 8/10
4/5
modified review posted

"The reason I am only somewhat satisfied is the fact they told me that it was going to ship last week and it still hasn't shipped."


Rating 10/10
5/5
modified review posted

"So for so good very satisfied just waiting on rebate ."


Rating 10/10
5/5
modified review posted

"Shipped quickly. Good customer service."


Rating 10/10
5/5
modified review posted

"Exactly as described. Shipping was accurate and shipper actually updated the progress during transit. Shipper called the day before delivering and stayed with us during inspection. Wonderful experience! Will return for ALL my appliance needs!!"


Rating 10/10
5/5
modified review posted

"The web site works well. There were no issues with the delivery. And the price seems to beat all other retailers. "


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