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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.02/10 7.02/10
    Chance of future purchase: Rating 4.13/10 4.13/10
    Shipping & packaging: Rating 3.56/10 3.56/10
    Customer service: Rating 2.79/10 2.79/10
    Return/Replacement policy: Rating 1.07/10 1.07/10

2,939 Customer Reviews

Rating 4/10
2/5
modified review posted

"Ordered a LG Refrigerator. They processed order and scheduled delivery. 3 days later they said they could not deliver although they had given me a date because the model was discontinued. They offered me a new model at $60 more. I asked them to eat the difference. They said no. I bought a refrigerator from Sears instead."


Rating 10/10
5/5
modified review posted

"I have to say that the men who delivered my appliances were very polite and handled my appliances with care. A+++"


Rating 10/10
5/5
modified review posted

"Easy to find products on web site , delivered in 3 to 4 days and crated well."


Rating 10/10
5/5
modified review posted

"Excellent customer service - both during the product inquiry and order placement process as well as with follow-up inquiries...all the way through to delivery"


Rating 8/10
4/5
modified review posted

"AJ Madison processed the order efficiently and timely. However, you need to be aware that our issue is with the freight company, YRC Freight! Order was shipped 9/5/14, BUT was not received until 9/24/14. It has been travelling all over the United States because someone put the wrong zip code on the Bill of Lading. 89145 instead of 69145...The error was discovered 9/9/14, in Chicago but it was on a direct trailer to Las Vegas and they would not change it. Therefore, it sat in Chicago, Las Vegas, Salt Lake City, and Denver before arriving in Bridgeport NE terminal for delivery to Kimball. "


Rating 10/10
5/5
modified review posted

"Easy on line purchase, best price, prompt delivery, will purchase again from your store."


Rating 10/10
5/5
modified review posted

"The guys who made the delivery were very courteous and professional."


Rating 10/10
5/5
modified review posted

"Great price fast delivery product arrived in great condition. Double packaging might have been a little overkill, though."


Rating 10/10
5/5
modified review posted

"What I really appreciated about AJ Madison was they ship direct to their own affiliated delivery guys. These delivery people are not like the ones I have experience with before on truck freight delivery. They handled the delivery carefully. They were great to deal with and I ended up buying another appliance because of them. Great service AJ Madison."


Rating 2/10
1/5
modified review posted

"Waited 3 wks for communication. They say that my paypal was declined. Ive had zero issues with paypal and I use them regularly. They wanted my card over the phone which I declined. They said i can reorder. I did, with another site for less. "


Rating 4/10
2/5
modified review posted

"Still waiting for my delivery "


Rating 10/10
5/5
modified review posted

"I found exactly what I was looking for; your site was easy to navigate and delivery was prompt."


Rating 2/10
1/5
modified review posted

"I placed my order on September 9th. After only the initial correspondence immediately after the order when they tried to sell me more warranty), I did not hear anything for 9 days either by phone or email. The order status never changed from "processing" though they wasted no time charging my credit card. On the 18th of September, I called customer service and was on hold for approximately 20 minutes. When I finally got through, I was told that the item was on backorder and that it will be an ADDITIONAL 2 to 3 weeks before I receive the item! Today is September 23rd and I have not heard anything - 2 weeks and counting.

I understand that sometimes products are on a backorder and that a customer might have to wait. But the failure to keep a customer informed of a situation until they are forced to call customer service is very poor company management. A customer should NEVER be ignored. I cannot comment on any quality beyond this because I have yet to hear from the delivery company OR customer service. The ONLY way that I would purchase from AJ Madison again is for a very deep discount, but only if I am in absolutely no hurry at all.
"


Rating 10/10
5/5
modified review posted

"The website was user friendly and I received my package faster than I thought I would. "


Rating 6/10
3/5
modified review posted

"I'll start by saying the service I received from the staff was very courteous and responsive. I did however find their inventory statement to be quite misleading. The deciding factor in placing my order was that the product was said to be "in stock". That turned out to be entirely untrue. Not only was the merchandise not in stock at Madison, it had yet to be fabricated at the plant. What I thought would be a 2 or 3 day wait turned into 7 working days until the product was ordered from the plant, fabricated and shipped. Be careful."


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