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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3605 13th Ave. Brooklyn, NY
    • Contact: sales@ajmadison.com
    • Phone: 800-570-3355
    • Customer Support: n/a
    • Business Hours: Mon - Tues: 9:00 am - 6:00 pmWed: 9:00 am - 8:00 pmThurs: 9:00 am - 6:00 pmFri: 9:00 am - 2:00 pm
    • Fax: 800-570-7805

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.91/10 6.91/10
    Chance of future purchase: Rating 4.75/10 4.75/10
    Shipping & packaging: Rating 4.61/10 4.61/10
    Customer service: Rating 4.00/10 4.00/10
    Return/Replacement policy: Rating 3.65/10 3.65/10

2,296 Customer Reviews

Rating 10/10
5/5
modified review posted

"Quick delivery and great prices!"


Rating 2/10
1/5
modified review posted

"Worst customer service, no dates for delivery after 2 weeks, no reason to shop here"


Rating 4/10
2/5
modified review posted

"Placed order two weeks ago and it still has not shipped. Contacted their customer service and my order is not scheduled to ship until next week. Three weeks to ship? Seems excessive."


No Avatar
California
Rating 8/10
4/5
modified review posted

"The product and price are great. The delivery guy was very rushed and did not remove the items from the wooden pallet so I had to cut them off and lift them into our shed because I did not want to leave them on the street. Also the delivery window was not convient. "


Rating 10/10
5/5
modified review posted

"still haven't received order "


Rating 10/10
5/5
modified review posted

"Good communications. Delivery team called and asked if they could come earlier than scheduled. Appreciated that!
Super nice guys, too.
"


Rating 2/10
1/5
modified review posted

"Sold me an accessory for a fridge knowing it would not fit new design and refused to take back. STAY AWAY. You'd think for $100 they'd just take it back to avoid me NEVER SPENDING any money there again and posting a bad review."


Rating 10/10
5/5
modified review posted

"I ordered online and arranged a delivery date with a customer service rep., and received the a/c on time ."


Rating 10/10
5/5
modified review posted

"Everything delivered on time as expected. Good, knowledgeable service, too."


Rating 2/10
1/5
modified review posted

"item ordered via the web; delivery reported to be within 1 - 2 wk. now 3d week is past and although i've e-mailed to learn when delivery will [of if] occur, only silence. makes one think that if you want prompt service, this is not the place to go."


Rating 6/10
3/5
modified review posted

"We have not received merchandise yet. Will let you know!"


Rating 2/10
1/5
modified review posted

"Poor communication as issues arose with the delivery of item that was not in stock (the status of which was also not communicated at the time if purchase). The wait to reach someone at customer service is always very long - I wasted hours resolving the discrepancies that were created by AJ Madison's lack of communication"


Rating 4/10
2/5
modified review posted

"I was happy that the delivery came a day earlier than promised. But was unhappy delivery guys left the pallet and straps in my yard. Also the item was damaged and one of the pieces is missing a major part, whole another part is defective."


Rating 2/10
1/5
modified review posted

"did not make it clear that the order was out of stock and would not be in for at least a month."


Rating 2/10
1/5
modified review posted

"After the order was accepted and confirmed, I receive a telephone call from this company telling me that the order was cancelled because the inefficient and small shipping company they use could deliver the product in my tow because it was remote. All other shipping company deliver here every day.

It is amazing that a company like this use a small useless shipping company to ship around USA.

I have purchased bigger thing than a refrigerator and has been delivered here In this town.

AJ Madison make me to loose time waiting for the refrigerator that will not be deliver.



"


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