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"Was a little worried with mixed reviews, which seem to go along with all of the online appliance resellers, but this turned out to be a great experience.Ordered a Maytag fridge for $1090 before $90 in rebates (exclusive to AJ Madison) when Home Depot was selling the same one for $1300. Chose the free delivery option (threshold) since I'm cheap and it isn't worth $100 to have someone carry it up 4 steps for me. They ended up bringing it all the way into the kitchen and removing the outer packaging anyways.Ordered on a Monday, was a "quick ship" model so it ships from their NY warehouse within 2 days, it shipped on Wednesday and I got a call on Thursday offering Friday or Monday for delivery. (I am in MA, so reasonably close).I've got nothing to complain about, shipped in the time they said it would, delivery service was above and beyond what I paid for. Hopefully my rebates go through, although that is only partially their responsibility (one is from Maytag).I didn't even get a phone call trying to sell me on an extended warranty like I always expect from these types of places."
"Not only did AJ Madison have the best price, and a very helpful sales person, but I ordered appliances on Monday and the shipment was delivered on Thursday morning. This was just incredible, as they are in New York, and I am on the outskirts of Houston, TX! This was, by far, the best internet shopping experience I have had, and I intend to order one more appliance from them. I definitely recommend AJ Madison."
"This company A J Madison is high above other companies that sell appliances online and give the very best of quality delivered in the shortest amount of time. I called an order for a convection microwave oven and it came 3 days later...wow! I tested it myself as suggested in the order slip, while the delivery men were standing in the living room, and helped me unpack it carefully. The box was packed neatly and completely, with nothing missing. The delivery people were most considerate of me myself trying the functions to make sure it worked property. I am delighted with the service and quality as I have used this company before and got the same high quality in the items and customer service as both times. I would definitely recommend this company to anyone."
"AJ Madison has lousy customer service, so bad it can't be called service at all. They maintain the high ratings on their own web site because they don't post negative ratings. I ordered three appliances, delivery was delayed twice because the delivery firm would call after 5 pm to tell us the delivery would be the next day, and we would have to reschedule because nobody could be home at the time they chose. That's the short part of the story. After delivery, my kitchen installation was delayed. When the box for the dishwasher was opened it looked like somebody had rolled the dishwasher down a hill. Every corner top and bottom was broken. Aj Madison said it was too late, they couldn't replace it, my only option was to place a warranty claim. They said their website is clear on how long you have to place a claim, so I reminded them that I actually came into their showroom twice, one. Time to make sure my plates fit the dishwasher. Kitchenaid sent a repairman who said the dishwasher is totaled. BUT, they are claiming that every part is replaceable, so the repairman is going to have to rebuild the dishwasher. So, instead of a top if the line brand new dishwasher, I'll have a refurbished, rebuilt model. I've put in a claim through Amex, so we will se what happens. Reading other reviews, it looks like the amount of time doesn't actually matter."
"Very bad experience. Got an island range hood from it but it turned out the hood neck is too long for our not that high ceiling, so wanted to exchange it for a downdraft range hood. Sadly they wanted to charge me 40% restocking fee. Decided to sell it myself and not buy the downdraft from it. I am done with AJ Madison"
"Very responsive and courteous sales person. Best price. Delivery the next day by neat, efficient installers. I have purchased from them before and will do so again."
"Very Unhappy with AJ Madison. I just bought a $2500 Miele coffee maker. When it arrived, I unwrapped it and plugged it in. There was no power to the machine. I immediately called customer service and they referred me to the manufacture to get it repaired. SERIOUSLY!! I don't want a brand new defective machine. I would like what I purchased.-A brand new working unit. They will not let me return it. I asked to speak to a supervisor and they won't even transfer me. What kind of customer service is that? The website states the following: “AJ Madison is dedicated to our customer’s 100 percent satisfaction. We are confident that our return policy will ensure your ultimate satisfaction with your appliance purchase.”I don't think so. Find someone else- NOT WORTH THE HASSLE!!! - SC"
"I read alot of negative views of AJ Madison, but a relative had a very good expierience so we ordered a fridge, range, microwave and dishwasher. Ordering was easy, below local retailer pricing. Ordered on Dec. 21, delivered on Dec. 29 from New York to Holmen, Wi. No problems at all till we took plastic off fridge, and found dent in door. called right away and was taken care of immediatly. Thanks to Johnathan, Joanne and Anchor Moving for a great job!!"
"Great customer service! I had to change my delivery date several times, and they were very patient with me. Also ended up canceling one of my items because it was going to take a little longer than I wanted and it was no problem at all. Was always able to get a real person on the phone, that spoke english, and was actually located in the country...that in itself says a lot! I would purchase from them again. "
"I bought an LG refrigerator LFX31925ST and a Maytag washer/dryer MGDE301YW / MHWE301YW. Absolutely very best price anywhere. Delivered as promised to Las Vegas within a week. No sales tax. No shipping charges. I almost didn't order from AJ Madison because of many of the negative review. THAT would have been a mistake. Highly recommend AJ Madison."
""Very unhappy with AJ Madison. We ordered a fridge, dishwasher, range and microwave from them at first. Then we ordered two sinks. The sinks came with no problems. We then ordered a beverage fridge. Everything seemed okay until the day they were suppost to deliver the appliances (a few days before Christmas) I get a call asking for ferry fees. I know I live on an island where the only way off and on is a ferry, so I am happy to pay those charges if informed at time of purchase. I entered my zip code and calculated shipping at time of purchase and no cost. I related this to the customer service and was told that this was a ferry charge not shipping. They could not do anything about this cost. I asked about my beverage fridge which I had ordered the night before, think everything was going smoothly, and paid $99 to shipping and was told that if too would be charged $89.15 in ferry fees (only a $348). I asked to cancel that order but was told it had already shipped and could not be cancelled. Finally after several frustrating questions, I was told I could change the shipping address on the beverage fridge . Okay not ideal but okay. However I had needed my fridge, range, dishwasher and microwave because I had already taken my old ones out once I was informed the new ones were coming. I paid the $89.15 and thought I could get my appliances the next day. I know it was the holidays but AJ Madison didn't give the authorization until over a week later. I cooked christmas dinner on a gas grill outside. NOT HAPPY. Chalked it up experience and said oh well, I will never use them again. Today Jan 16 however I got a call from AJ Madison asking for my $89.15 ferry charges again. I told her is was already paid on Dec 20. She claimed they only got authorization from the credit card company and didn't charge. I have the statement the proves otherwise. Was pretty much told she was charging my card and after I proved I had already paid would get my money back but I would have to talk to billing. SO MAD NOW. I know my situation is different because of the ferry but their return policy is harsh too. If you use them make sure it is exactly what you want it could cost you money to return it to them."
"The Sharp Microwave R520LKT arrived today (Jan 10th.) in good shape. Got it up and running. It looks and works GREAT ! Can't tell you how happy I am with your communication, pricing and shipping ! I will certainly come back to you for any future purchases and will recommend you HIGHLY. Consider this a rave review of 'ajmadison.com' Thanks for everything,Dan"
"I really loved working with AJ Madison. I thought I was ordering from a Madison, Wisconsin, company and when I discovered it was located in Brooklyn, New York, I informed them of my mistake and they offered to absorb the shipping costs, and help with choosing another product, since there was going to be a wait from the manufacturer. I really appreciated the help I got with choosing my refrigerator and the shipping went exactly as scheduled and the refrigerator arrived in perfect condition and exactly as described. Although I ended up choosing a refrigerator that was more than that of my original order, it was invoiced at the same price and my credit card was not billed until the product was shipped. So even though I live in Madison, Wisconsin, I recommend the company highly and since my purchase, I have talked with others here in Madison, where I live, who are fans of AJ Madison. I have a grand niece who lives in New York and loves the City. I told her parents, about the AJ Madison store and they assured me that my shopping experience would be a good experience and they were right. They are midwesterners as well, but they also love New York. "
"I am super happy with the great service I received on my GE refrigerator!! The salesman answered all my questions. They honored their price-matching policy and I saved another $29 on top of their great price (I saved $250 over another well-known national chain). The trucking company in New York called to schedule the delivery so quickly we weren't even ready for it and had them wait a week to deliver. The fridge was in PERFECT condition. So for this Western Massachusetts resident, AJ Madison has the best prices and service period!! I have already told them that when we need another product they sell we will certainly call them first!"
"Delivery lied and tricked me for 400 on a 8000 order. No satisfaction from A J Madison. "
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