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Stores > ZORO Tools
  • ZORO Tools

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      60060
    •  
    • BUSINESS HOURS
      7am - 5pm CST
      GENERAL PHONE
      855-289-9676
      FAX
      n/a
    • SUPPORT EMAIL
      askzoro@zorotools.com
      SUPPORT PHONE
      855-289-9676

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 6.50/10 6.50/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Voice your opinion! Review ZORO Tools by clicking a star below.
Rating 2/10
1/5
2014-07-30

"Ordered 10 foot items and small less than half fist size items July 16. 10 foot items arrived 5 business days later dented. Called customer service asking for remaining items. Zoro said 2 days later. Received a non-Zoro package 2 days later and called Zoro again, Zoro explained items shipped from different warehouses and placed a new order NON-EXPEDITED and free of charge. 10 business days have not received original order promised 3-5 days or new order. Called Zoro 3rd time and they said items shipped from same warehouse and lost by FedEx, was told not to expect to receive the original order and only the replacement order. Received replacement parts 4 days and original parts 12 days from respective ship dates. Inconsistent customer service pretending to know what is going on. Compensation for lost time with shipping 3-4 times longer than promised was replacement order."



Rating 10/10
5/5
2014-07-24

"What a great new online find!

I have ordered 5 times and items ALWAYS arrived within 2 days.

Free shipping over $25. Perfect for small operations like mine. Most of my orders arrived in 3-4 seperate boxes (UPS) I assume because they have more than one warehouse. Instead of rounding all the items up, they ship items seperately from the stocking warehouse causing increased cost to them but much reduced deliver time to me.

Get a hold of their catalog (available online) and spend hours browsing. I guarantee you will find fasteners and tools you never knew existed and at a great price.

Search box is terrible (shows 1000's of results for #8 screws) and I suggest you browse to the items you need.

My #1 "go to" store.
"


Rating 10/10
5/5
2014-06-03

"Great company with good customer service.
They shipped my AC sleeve very quickly. Since I had to return the item, the process was even easier. They sent me a UPS label. Shipped it back without paying any additional money. Absolutely recommend.
"


Rating 2/10
1/5
2014-04-23

"Buyer beware!!! I attempted to purchase 14 Jobox truck tool boxes from Zoro Tools. The items were shown as IN STOCK during the purchase process. I found out after the fact that they only had 7. I called looking for an alternate product and was told they didn't carry any other types. I researched other options online only and found Weather Guard made a great alternative. Guess who sold them? ZORO TOOLS. I called ahead this time to confirm they had the boxes in stock. I was assured that they did, so I processed the order. I received an email 2-days later stating that the items were on back-order!!! Also found out that one of the original orders I cancelled wasn't cancelled properly. Talk about a mess. I spent $6000 on these boxes in all. You would think that they would want my business and care...this was not the case. I was offered a half-hearted apology and that's all. Not good!"


Rating 10/10
5/5
2013-08-27

"I just ordered Durham sliding drawer units on 8/26/13 and they were delivered on 8/27/13! Service beyond my expectations. I will definitely be using them again! This was with a free shipping offer too. I was flabbergasted when it was delivered because I expected I would be waiting a couple of weeks.
"


Rating 10/10
5/5
2013-08-21

"ZORO has just about everything I've ever needed to buy as far as tools, epoxy, labware... They have the best prices I have ever found. Unbelievably fast shipping. Super highly recommended."


Rating 10/10
5/5
2013-05-15

"This humidifer was a very good price, combined with the extra discount I got, it was a steal! I'd definitely order from zoro again especially because I got free shipping on such a bulky item"


Rating 10/10
5/5
2013-04-19

"Great service and good price. Lowest price I could find for this blade as well as cheapest shipping. Super fast shipping! I would highly recommend this etailer. Only con is a slightly quirky ordering page. Took me a few times before it would accept my PayPal payment. But once my order went through it shipped almost immediately and I RECEIVED IT THE NEXT DAY!"


Rating 10/10
5/5
2013-03-04

"The tools were gifts for Christmas. They arrived on time and in great shape. "


Rating 6/10
3/5
2013-01-14

"3 stars Neither Satisfied Nor Dissatisfied"


Rating 2/10
1/5
2013-01-03

"I had to call three times to confirm my credit card. Each time, I was told that it had went through and that the order would ship. The next day the charge would be pending on my account and the order would be canceled. This morning I called and was told once again my order was canceled. She told me that the billing department tried to contact me earlier this morning. I said that I hadn't received a call and verified the number. They had the correct number. I was transferred to the credit department and was told that they are not in and don't come in until 9am Central time.

Then how did they call earlier this morning?

My final attempt: I tried again today using paypal. Maybe that will be less of a problem. If I didn't need the supplies as soon as possible, I'd not go with Zoro.
"


Rating 10/10
5/5
2013-01-02

"Very fast service and shipping. Great company to order from."


Rating 10/10
5/5
2012-12-28

"Great products and fast shipping! "


Rating 10/10
5/5
2012-12-26

"Amazing delivery speed!
Very satisfied and impressed with delivery!
"


bro. Rob's Avatar

Shenandoah Valley VA
Rating 10/10
5/5
2012-12-26

"EXCELLENT! NEVER any problem with ANY order from Zoro Tools."


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