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88 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","store_rating":"9.17","total_reviews":"88"}, "store");)
reply posted Sep-10-2012 
“Dear Amanda:
In the order of first importance, we at ZipOptical regret that you experienced any level of grief ordering your new glasses. In the process, however, we are concerned that you decided not to mention in your public comment that you did not give us your true PD number when you ordered, which you did not correct until later, after you had complained to us about the color of glasses’ frame.
This wrong PD in your order caused the first pair of glasses to be unusable no matter what color they were.
We forwarded your public comment to Customer Review to study the history of your case, and this is what we learned.
You first ordered glasses on May 22nd. They were shipped to you on May 29th and delivered on the 1st of June. We do not know when you first tried them on.
It was not until June 8th, a week after delivery, when you emailed us that the frame struck you as being pink as opposed to the variation of purple pictured in the website. On that same day, you were sent a return envelope for your convenience, and an email advising you of the corresponding tracking number.
Then five days later, on June 13th, you emailed us to say that the PD for your prescription was actually 57mm, instead of the 63mm you represented in your order.
You further selected, via email on June 13th, the new glasses you wanted in exchange for the first pair, although this second pair could not be processed until the first pair had been returned.
You did not inform us when you sent your glasses back, but they arrived on the afternoon of June 19th, a Tuesday. They were turned over for color evaluation the next day, June 20th.
It was determined by our color personnel that the frames contained variations of purple as opposed to pink. Nevertheless, you were still given the benefit of the doubt. Your replacement pair was then scheduled on Friday, June 22nd, just after the color evaluation, to be part of the following Monday’s production run, which was one business day later on June 25th.
On June 24th, a Sunday, you emailed a request for a status report. This was emailed to you the very next day, June 25th, advising that your new glasses were in production and that you could expect them by mid-July.
This second pair was finished and shipped to you on July 2nd. According to the USPS publicly-accessible shipping records, they were delivered on July 5th.
In brief, 8 business days passed between the day you ordered your first pair and delivery; and 8 business days was the time between when your second order was processed just after the color evaluation and then delivered.
We defer to you to count how many additional days passed on your end between when you first discovered that you had not given us your actual PD with your first order, and how long it took before you sent us the returned glasses.
At the same time, we also believe that the relevant people in our lab might have been able to start your second pair of glasses on June 20th instead of waiting 3 business days longer for the color evaluation to be completed, had they received special instructions to do so. As a result, your second glasses could possibly have reached you on July 2nd instead of on 5th.
It merits noting further that attempts to phone you at the number you gave us for that purpose yielded no responses to the voicemails left. As for your exchange credit because the second pair of glasses was less expensive than the first, it was issued. We also absorbed, as a matter of course, the cost of the glasses you returned.
Above all, we regret that you felt any frustration at all, and we hope that the pair of glasses with the second PD you gave us affords you clear and comfortable vision.
Yours truly,
ZipOptical”
reply posted Jul-20-2012 “Dear June:
Everyone at ZipOptical believes your frustration in not receiving a prompt response to your recent email is absolutely justified. We have investigated how your email did not receive a timely response, and regret that what directed us to make a small correction to the system was at your inconvenience.
We have sent you a return envelope in which you can place the distance glasses you received in their case with your RMA number (which is 0716122096) and the cloth they came with. You then only need to send us the foregoing via the most convenience mail box. We will make sure you receive the reading glasses you had wanted.
In the meantime, please feel free to call us at 1 855-ZIP-2-SEE at any time you have a question.
Kindest regards,
ZipService Team”
reply posted Jun-25-2012 “Dear minnie,
We received word regarding your concern with your new glasses, albeit indirectly, via the company which independently rates companies like us. Perhaps you might have thought you were making direct contact with Customer Service at ZipOptical.
We have sent you a postage paid return envelope which you should receive in about two or three business days. Please then mail us in the envelope the glasses and accompanying cloth in the original case, along with a copy of your current eye prescription and PD as measured by your eye doctor. Please also mark your order number on the copy of your prescription.
When your glasses arrive, we will contact you to determine how your concerns can be put in order.
Please do not hesitate to call us at (855) ZIP-2-SEE if you have any questions. Also feel free to reach us by email at customerservice@zipoptical.com if you prefer.
Best regards,
ZipService Team”
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This review was modified by 
posted Sep-12-2012 
![Share](javascript:share_rating({"review_body":"I ordered 2 pair of glasses, one pair was bi-focal, the other pair are for computer work. Both were fine, and arrived quickly. So, I felt comfortable ordering 2 more pair of single lens glasses. Both the same prescription but one pair with tinted lenses. They also arrived quickly. BUT...for some strange reason, the un-tinted pair have the wrong prescription on the left lens! Eight lenses and ONE of them is the wrong prescription. Naturally I checked my online order and the given prescription is correct.<br><br>Would I order from them again? Sure, as long as they fix this problem first. Pending an answer to my email now. It\u0027s been 3 days.<br><br>Edit: A rep from Zipoptical called me the other day saying it had been hard finding me...I\u0027d replied to their email which showed my order had been shipped with all the order details so I assumed they\u0027d gotten my email with their original as an attachment. Apparently not.<br><br>Anyway, they called, and sent me a return envelope. Then a couple days later, called again and said the replacement glasses were ready and that they\u0027d ship them that day (before they received the pair I was returning).<br><br>Two days later I received the replacement glasses and they are perfect.<br><br>I\u0027m very happy with ZipOptical and their service. However, if you have a problem, I\u0027d recommend calling rather then using email.","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1872073#comment1872073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"JimMrgn73","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"199% SATISFACTION...Will Order AGAIN!!!","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1871513#comment1871513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"its1234u2nv","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I know the PD was wrong and I have no idea how that happened I assume I was pressing the down arrow on my keyboard to move to the next box and didn\u0027t realize that it had changed so yeah that was an honest mistake on my part. I had several people look at the glasses and asked them what color they thought they were and they all said pink and black, so I guess all of us from the midwest are color blind. I don\u0027t have that cell phone anymore I sold my account to someone else cause I could no longer afford it, so I know of no one contacting me through phone. I don\u0027t have one at the moment as I don\u0027t have a job and am a full time student so I can\u0027t afford one. Sorry you couldnt reach me there. All in all the service I received was not pleasant, I have kept track of everything and know the dates I sent the glasses back and the email. I know you can\u0027t make everyone happy as I had been in the optical business for 8 years before I quit and went back to school. Glad I was able to order from multiple sights to give my recommendations to previous people I have helped in my optical history!<br><br><br>I had the worst experience with them and I wouldn\u0027t recomend them to my worst enemy. I ordered a pair of glasses and the picture showed they were purple and it even said they were, I received the glasses and they were pink and balck. I asked if I could exchange them and was told no problem. I picked a new pair, which actually ended up being cheaper. I sent my other pair back and waited and waited. Finally 2 weeks had passed so I got a hold of them and they hadn\u0027t even put my new order in yet. I ordered May 22 and received my glasses in JULY!! Then I asked about the money that I should have gotten back beings my new pair were less expensive and I never heard a word back from the company and they never credited my account. All in all, this was a horrible experience. ","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1818719#comment1818719","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"amanda1422","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i wished they offered transition lenses.","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1788469#comment1788469","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"ledfordcade","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The prescription was correct but the glasses frames were too dark for my face. I couldn\u0027t tell that from the picture. I will use these as a backup pair at home but will spend the extra money at the dr office to try on a pair before I pay for something I don\u0027t quite like. Worth the $26 I spent though!","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1748018#comment1748018","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"traciwoodard","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" I ordered reading glasses but got distance glasses. I emailed Zipoptical to let them know but I never received an answer from them. I am not a happy customer.","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1715010#comment1715010","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"piispa2002","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very happy with my purchase from Zipoptical. It was easy to shop for my glasses online and try them on using a photo I downloaded to their website. I was concerned the lenses would not be made correctly and I would have troubles seeing with them. Both pairs are perfect! I ordered them on a Sunday and they arrived at my house on Friday of that same week. I will definitely use Zipoptical again. My husband is also planning to buy his glasses from Zipoptical as well. ","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1679854#comment1679854","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"Mrs.P","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"<br>\t5 stars \tVery Satisfied<br>\t<br>Exactly as ordered and excellent quality.","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1676002#comment1676002","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"stj316","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Perfect product, with no apparent defects. Timely delivery with a sturdy case. I honestly don\u0027t know what else I could\u0027ve asked for! It feels great to be back at 20\/20 again (actually, better than that) - this is my first pair of glasses (ever), and it\u0027s amazing that I didn\u0027t have any issues ordering with Zipoptocal.","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1653246#comment1653246","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"napratin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"\u0022Order from online store. Quick delivery. Great customer service. Great product. Nothing but a positive experience. A++. \u0022","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1644730#comment1644730","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"Cherrychen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was dissatisfied with my purchase, the frame are to big. The description of the frame was not accurate. ","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1644524#comment1644524","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"minnie_ee","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"the glasses are great and worked very well. the pricing and quality of glasses are a great deal. I would recommend this site to anyone. ","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1618672#comment1618672","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"tomhentschell","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My overall experience with Zipoptical was very good. Besides the time it took for the glasses to arrive, everything else was excellent. The glasses look good and the quality seems alot better than what i expected.","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1617816#comment1617816","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"mrmanzo147","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great value. Will recommend to friends and family and use in the future.","link":"http:\/\/www.resellerratings.com\/store\/Zipoptical_com\/review\/1609898#comment1609898","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zipoptical_com.jpg","store_name":"Zipoptical.com","username":"lacey48","rating":"5"}, "single");){kind=link}
"Quick and easy!!! Great prices. "