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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Zenni Optical Zenni Optical Elite Status
    • Address: 448 Ignacio Blvd #332
    • Contact: service@zennioptical.com
    • Phone: n/a
    • Customer Support: 800-211-2105
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.90/10 8.90/10
    Chance of future purchase: Rating 7.93/10 7.93/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 6.97/10 6.97/10
    Return/Replacement policy: Rating 5.57/10 5.57/10

28,431 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very happy with quality and how quickly I got my new glasses!!"


Rating 10/10
5/5
modified review posted

"Great service, will certainly be ordering from Zenni again :)"


Rating 8/10
4/5
modified review posted

"the glasses were easy to order we had hoped they would arrive before a vacation but they did not, slight delay. ordered on 3-22 but took over a week to arrive. "


Rating 10/10
5/5
modified review posted

"Quick and easy purchase. Very satisfied with my glasses and will order again."


Rating 10/10
5/5
modified review posted

"The new website makes it so easy to reorder your glasses. My glasses came quickly and we're just like the pictures. Nice and light and I love the new cases!"


Rating 10/10
5/5
modified review posted

"Excellent customer service! Very nice product...YES-I am HAPPY with their service!"


Rating 10/10
5/5
modified review posted

"I bought a pair of Zenni eyeglasses for a fraction of what I'd pay in person. Actually, I could buy 7 pairs of Zennis for what one pair of progressive lenses cost me last time. So, maybe I will - it would be fun to have 2 or 3 or more pairs. Very satisfied."


Rating 10/10
5/5
modified review posted

"Better then my provided eye care through my work . I will order from here again"


Rating 10/10
5/5
modified review posted

"First time buying my prescription glasses here. I have a very high one so was a bit nervous getting them online. However once they came they were perfect. The eyeglass place I went to for both me and hubby had a Buy2Get1 with mine being $758 alone without the extra stuff. So coming here we got both for under $250 you can't beat that for sure. Love the frames love the look and I can see perfectly thanks Zenni you have a customer for l8fe"


Rating 4/10
2/5
modified review posted

"My eyeglasses run over $600 so I was eager to try something online, especially since a co-worked highly recommended Zenni Optical. That being said, I also was not setting my expectations too high for glasses that cost under $50. The frames themselves, while not custom-fit to my head as Lenscrafters makes them, were much nicer than I expected. I was very happy with the frames. Unfortunately the prescription was not entirely manufactured correctly and wearing them gives me a headache after an hour of wear. It seems like too much effort to return them, so I was just going to keep them and not wear them. I'm not angry or upset about it -- as I mentioned, I wasn't expecting much so I really wasn't disappointed, although it would have been so nice to have ordered more glasses, had it worked out. Oh well. Maybe in the future the accuracy will improve. I hope so, because there is much potential here!"


Rating 10/10
5/5
modified review posted

"I love zenni! I love that I can afford the luxury of having prescription sunglasses. It makes me life so much easier. The product is awesome and the price is fantastic. "


Rating 10/10
5/5
modified review posted

"I love my glasses and would order another pair if prescription change"


Rating 10/10
5/5
modified review posted

"All great. Cheap prices and comparable delivery time frame to store locations."


Rating 10/10
5/5
modified review posted

"Very easy to order great customer service an excellent pair of glasses. Thanks Zenni"


Rating 2/10
1/5
modified review posted

"Prescription filled was incorrect. No customer service provided for follow up."


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Zenni Optical is a Merchant Member! Learn more

Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,853 merchant members.