We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Zenni Optical

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 448 Ignacio Blvd #332
    • Contact: service@zennioptical.com
    • Phone: n/a
    • Customer Support: 800-211-2105
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.29/10 7.29/10
    Chance of future purchase: Rating 5.40/10 5.40/10
    Shipping & packaging: Rating 5.73/10 5.73/10
    Customer service: Rating 4.43/10 4.43/10
    Return/Replacement policy: Rating 4.03/10 4.03/10

27,250 Customer Reviews

Rating 2/10
1/5
modified review posted

"You can't trust Zenni! BEWARE!
I ordered a pair of prescription glasses from Zenni, after receiving them and wearing them for a couple of days, my eyes began to hurt. I took them to my optometrist's office to have the prescription checked. My doctor and another in the office both checked the glasses and determined that they were not manufactured according to my prescription. Furthermore, they used a right lens in the left side and the optical centers were uneven and way off. I was told that I could really damage my eyes by continuing to wear them.
I contacted customer service and after getting nowhere with the rep, I asked to speak to a supervisor. He refused to connect me with a supervisor for more than 45 minutes! He told me there was no supervisor and that a supervisor can't do anything anyway. The rep also told me my doctor must be lying to me because Zenni is a good company. Then later connected me to someone who said they were a supervisor.
I returned the glasses to Zenni who claimed that the glasses were fine and that nothing was wrong with them. They refused to refund my money saying I could get the glasses back or choose another pair from them. How could I possibly trust them with another pair after they messed up the others so badly and refused to acknowledge it???
"


Rating 2/10
1/5
modified review posted

"Never order glasses from this company: I've been using the same prescription for many years and always order the glasses with thin lenses. I placed the order with Zenni Optical on the most expensive thin lenses - and I got the thickest and heaviest glasses I've ever had. And Zenni didn't even want to replace that awful glasses that I can't use any more - I lost> $250 on this order."


Rating 10/10
5/5
modified review posted

"I have been purchasing from Zenni Optical for years now, and I have never had a problem with an order. I have never broken a pair... they last as long as my prescription!"


Rating 2/10
1/5
modified review posted

"You get what you pay for! After 1 year, one of the nosepads broke and fell off one of the frames. I've been wearing glasses for 50 years and this is the first time it's happened. I contacted Zenni and they sent me a small tool and a new nosepad to repair it.

Then a new Zenni frame popped a screw and dropped a lens after 3 months (junk metal in frame could not hold onto screw). They emailed me that I had to buy a new frame because and I quote "Your order has beyond our one month warranty, no replacement or refund can be made." So buyer beware, cheap Chinese junk!

Latest disaster: on my third pair, the anti-reflective coating failed because I apparently sat too close to a campfire. The heat caused the coating to "wrinkle" and the glasses are now almost opaque, therefore unusable.

Zenni produce throw-away glasses.
"


Rating 10/10
5/5
modified review posted

"Great product great service"


Rating 4/10
2/5
modified review posted

"Lenses were impossible to use. I threw them away as no returns are permitted."


Rating 10/10
5/5
modified review posted

"When I started looking for glasses for my son wi was not sure what I would end up with. The glasses arrived in less than a week. I am amazed at the quality of the frames. To be honest I plan to order a pair for myself and my daughter. I have also referred numerours friend to the web site. I should add that during the ordering process I called customer service and they were GREAT!"


Rating 10/10
5/5
modified review posted

"I have received my eye glasses this morning, I am very happy with the eye glasses. it is well made and looking very cool. Thanks :)"


Rating 4/10
2/5
modified review posted

"Please stop this service. I don't like your frame at all. "


Rating 2/10
1/5
modified review posted

"The right eye lens is not graded properly so the middle distance is blurred. "


Rating 10/10
5/5
modified review posted

"Update--- Shortly after I wrote the below review Zenni contacted me stating they had reconsidered my complaint and as an act of good faith, would accept my glasses back for inspection and, if the error was theirs, replace them. I am pleased to report they were good on their word and my new pair arrived 31 days after I shipped mine back. The new glasses look great and are made properly. It's unfortunate it took my review to spur them to action but based on their service my satisfaction score has done a 180 and I will definitely order more from them. At their prices I can afford to have several pairs compared to a single pair from my optometrist (starting was going to be $740). If you're reading this and buy from them my only advice is inspect the h*** out of them as soon they arrive - nobody's perfect. Initial review--- I have ordered 4 pairs from them with good results until this last pair. They are rimless and as such have a stud/pin method of attaching/orienting the lens to the bridge. Over time (7 weeks) the right lens became slightly wiggly. When I went to tighten it I realized the stud/hole / pin/slot distance was too close resulting in the pin/slot not engaging, an obvious manufacturing error. When I contacted their customer service and sent a photo of the issue I was given the canned response that it was outside of their 30 day warranty therefore they wouldn't look after me. While I understand the need for a warranty period when it is something as obvious as this (a physical measurement discrepancy), the fact they won't honor their workmanship is... bs."


Rating 6/10
3/5
modified review posted

"I had an exam and re-ordered new glasses at that shop.

They say that the lenses you manufactuered were not progressive as ordered.

2 years with the wrong script.
"


Rating 4/10
2/5
modified review posted

"Update: Zenni got my prescription WRONG twice, but handled the returns flawlessly.But if you are looking to buy "Progressive Lenses" be aware that the lenses Zenni produces are 'NOT" made the same way that most Progressive Lenses are made and "COULD" result in the wearer looking through a magnified portion of the lens" ALL" the time. This is very awkward and made the lenses that I ordered useless. Due to my procrastination contacting Zenni they politely told me that I had gone past the 30 day period and there was nothing they could do. The glasses look good and fit great "BUT" they are still useless."


Rating 10/10
5/5
modified review posted

"I ordered glasses from Zenni in january of this year two pair and I love them. I love their frames and of course the prices. I got two pair for less than two hundred dollars less than what I usually pay for one pair at other places. I love it and told others about it."


Rating 2/10
1/5
modified review posted

"Made glasses wrong and had to pay to ship back and didn't get credit for shipping to me and they wanted me to pay to ship new glasses. Great you make wrong and want customer to pay shipping 3 times."


Share Zenni Optical's store rating

Zenni Optical is a Merchant Member! Learn more

Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,842 merchant members.