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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 448 Ignacio Blvd #332
    • Contact: service@zennioptical.com
    • Phone: n/a
    • Customer Support: 800-211-2105
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.06/10 9.06/10
    Chance of future purchase: Rating 8.76/10 8.76/10
    Shipping & packaging: Rating 8.33/10 8.33/10
    Customer service: Rating 8.18/10 8.18/10
    Return/Replacement policy: Rating 7.69/10 7.69/10

27,208 Customer Reviews

Rating 2/10
1/5
modified review posted

"The lense material is not the high index material I ordered, hence the progressive part does not function as it should and the lenses are much thicker than my previously ordered glasses. I returned the glasses for inspection but all that was said is that the center lense thickness was acceptable- which means absolutely nothing when it comes to progress/high index lense material. Glasses are tools and one knows when the tool is defective or made incorrectly which is the case here. I have two previously ordered high index lensed glasses from Zenni and they are thinner and the progressive vision field functions as expected. I will be contacting my credit card company to see if they can help resolve the issues. This is essentially product fraud. Zenni needs to improve its quality process"


Rating 10/10
5/5
modified review posted

"My very first eyeglasses that I ordered from Zenni are excellent. The last three pairs that I ordered were the incorrect RX. Two were returned back to me corrected, the third pair was still the incorrect . I called Zenni customer service. They were very eager to correct the problem. Zenni's prices are very affordable. The frames that I purchased were their higher priced ones (under $30.00) and are very nice quality."


Rating 10/10
5/5
modified review posted

"Easy to order, quick to receive, and Rx and frames were perfect!"


Rating 10/10
5/5
modified review posted

"I absolutely LOVE my new glasses! Thanks for making it so easy to get them!"


Rating 8/10
4/5
modified review posted

"The sunglasses that I ordered were way too big for my head. Not sure if I made a typo in the measurements, they fall off my face.
The other two glasses were great. Price is right and adorable frames.
"


Rating 8/10
4/5
modified review posted

"glasses were all good. just had few issues but ovel-all was fine. thank you!"


Rating 2/10
1/5
modified review posted

"I ordered glasses, they came in wrong, I ordered them again and they were still wrong. I had to take the frames to my local eye doctor and pay for $90 lenses to be put in the frames because the ones I was sent in the mail was the wrong prescription, twice!"


Rating 10/10
5/5
modified review posted

"Very good value for the price"


Rating 10/10
5/5
modified review posted

"Normal delivery time, very good quality lasses and excellent customercare"


Rating 10/10
5/5
modified review posted

"I received the glasses. The material is good. The service is good. The recipe was done correctly. I am very satisfied. I'd buy again. Would like a little more smaller and more competitive price."


Rating 10/10
5/5
modified review posted

"Order fulfilled quickly and accurately. Product quality as high or higher than expected. Fully satisfied."


Rating 4/10
2/5
modified review posted

"Cheap quality. Plastic lens broke after 18 mos. of normal wear. That's never happened to me before in 50 years of wearing glasses. You get what you pay for. I paid over $125 but would have been better off paying $300 at the optician and having the glasses 4-5 years."


Rating 10/10
5/5
modified review posted

"The glasses have been great and have added variety to my wardrobe. The customer service is also impressive and very helpful."


Rating 4/10
2/5
modified review posted

"lenses on one of the glasses and the shades became blurred with spiderweb like lines that didn't came of with cloth or water. Good and fast mail service though."


Rating 10/10
5/5
modified review posted

"They really helped me with questions I had.... also when there was a problem they arranged everything.... really satisfied... looking forward to buy more from them :)"


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Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,848 merchant members.