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"Can you send me a pair glasses from my last order from 2013? I have lost my glasses and I need them soooo bad. Call me or email me asap, please. email: email@example.com or call me 757 562 8520. Thanks, Joyce Carrington-ralph."
"Every set of glasses has been excellent,good fit prescription perfect. great service thanks Sean!"
"Very happy, as always. The only thing I could criticize is that you shipped the orderas regular merchandize and not as gift or sample, so I had to pay sales tax and fee for the import. But that's not a dealbreaker."
"I ordered 3 pairs of glasses and 2 of them were the wrong color, when I contacted them they needed to see pictures, which I did. Then I was told only 1 pair was wrong and to send them back to California and they would credit me $2.oo. Never did mention the other pair so I never bothered sending them back, but I will certainly think twice before I order from them again."
"I am NEVER dissatisfied with Zenni! I am a teacher and ALWAYS tell parents where to get affordable, quality glasses for their children. "
"I have ordered glasses in the past from Zenni Optical, but will order no more. In less than 20 days, the glasses I ordered broke. They were so poorly made that the arm came off with light wear in less than three weeks. I contacted Customer Service and was told they would send replacement frames, but I would have to replace the lenses. I am no Eye Technician. I was told here is a video with instructions. I inquired about the two additional identical pairs I had ordered and was told the frames would be replaced IF they broke within thirty days of receipt. I wear progressive lenses. Even a "cheap" pair of glasses is $55 - too much for what are in effect disposable glasses."
"Very easy to use site. I've ordered glasses twice and will order from Zenni Optical again. I even broke the arm on one pair and they sent me replacement frames and a repair kit for free. Thank you for the great service. "
"Both two pairs one is broken screws all loose in the second weekthe other pair wore one day don't stay on my face always twisted. Must I return them. Felt I wasted my money. Have to resort to my older pairs, which I am am unable to see properly,making lots of mistakes on the job can't see.Advise me please."
"Zenni is great. The website is excellent and easy to deal with. We have been using them for years and they keep getting better."
"I was very pleased with my experience with Zenni Optical. I was able to get a great pair of frames that both looked and fit great for the perfect price. Shipping was quick, and the site was easy to navigate through. "
"This is the 2nd pair glasses from Zenni. I am very satisfied. I will order here next time ."
"Progressive lenses were poor compared to what I have sourced in the past"
"Frames and the glasses were not as good as from COSTCO"
"Love this business! Just ordered my 4th pair and all are perfect. Can't wait to order more! Only wish they could come a little faster but a week isn't bad. "
"Glasses did not work for me. While the prescription was correct, there was a lot of "lens flare" when looking at light colored objects on dark objects, such as headlights or titles for TV shows and movies. I asked if there was something I should have specified when ordering to prevent this and all they did was ask me to send the glasses back, at my cost, for inspection. After a long wait, they inspected them and found they were made correctly, which I believe to be correct, and offered a 50% refund (more like 33% after accounting for shipping both ways) or 100% in store credit. However, since there seems to be no way to prevent this lens flare on their glasses, I won't be purchasing future glasses from the company and chose the 50% refund for a total loss of $20.77."