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Stores > Zenni Optical

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Zenni Optical Zenni Optical Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.25/10 9.25/10
    Chance of future purchase: Rating 9.22/10 9.22/10
    Shipping & packaging: Rating 8.76/10 8.76/10
    Customer service: Rating 8.79/10 8.79/10
    Return/Replacement policy: Rating 8.71/10 8.71/10

67,485 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-04-27

Yes all the way

"I have already ordered 2 pairs from Zenni. I ordered from another company as well. Zenni glasses came in quicker than the others and they were shipping even further away. Both pairs were exactly what I had expected and I love them. The quality is great and just as good as the other companies are. Super happy."


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Verified Customer
Rating 8/10
4/5
2016-04-27

Awesome quality glasses

"I've purchased from zenni a couple time and their result is great, the lens it self is really great, the frame quality is really durable and looks really good on me. the shipping is really fast as well."


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Verified Customer
Rating 10/10
5/5
2016-04-27

Zenni Love!

"First time customer, found fantastic frames for summer, used the numbers on the inside of my trusty old frames, and get so many compliments on my updated look. I will be returning to Zenni in the future! Thanks! Fun, informative directions, super easy to understand and order and FAST delivery!"


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Verified Customer
Rating 10/10
5/5
2016-04-27

Clearly the best choice

"My baby loves her glasses!! She was able to see exactly how they looked by using her picture. Wonderful wonderful!"


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Verified Customer
Rating 2/10
1/5
2016-04-27

Not good sunglasses

"I tried ordering sunglasses twice and both times were a fail. The first pair was huge so they let me send back, the second pair has strange looking lenses. They are a weird flat brown color with no shifting of color light to dark from bottom to top and there is no reflection in them. I won't wear them. I'm disappointed. They said I could only send them back once so I'm out my money. "


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Verified Customer
Rating 10/10
5/5
2016-04-27

Wow! Im impressed

"Best pair of glasses ever!"


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Verified Customer
Rating 10/10
5/5
2016-04-27

I Can SEE

"Over all satisfaction was 5 Stars very easy web site to use and GREAT quality. I received my glasses sooner than expected. I have used this site for myself and my daughters and have told all my friends. VERY HAPPY "


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Verified Customer
Rating 10/10
5/5
2016-04-27

Awesome!

"Zenni optical is awesome! They offer glasses for everyone in the family at a very cheap price. The glasses are very tough and durable. The progressive lenses they offer are better then what other places offer. I will continue to buy from zenni optical and you should too! "

This review was modified by sissybluebird on April 27 2016 09:35:49 AM

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Verified Customer
Rating 10/10
5/5
2016-04-27

I love Zenni!

"There should be like a refer a friend program or something like that because I have told so many people about Zenni so far that I would be a millionaire by now! I am 100% satisfied with the three pairs of glasses I recently bought from Zenni. Super high quality and they were done so quickly and shipped in like less than 2 weeks. Congrats for such a great business!!"


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Verified Customer
Rating 10/10
5/5
2016-04-27

Mom Can See!!!

"This particular order was for my mother, and she LOVES her new glasses. Mom is now a Zenni fan. Fit was as expected and the quality of the glasses were very nice. We'll be coming back to order some sweet new shades for my mother dearest."


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Verified Customer
Rating 10/10
5/5
2016-04-27

"Excellent product - What you see is what you get!!!!"


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Verified Customer
Rating 10/10
5/5
2016-04-27

Affordable Quality

"It started 2 years ago when a friend of mine referred me Zenni. My first order was wrong and within a week or so Zenni sent me s pair of new glasses. No hard time, no questions ask. Very pleasant company"


Rating 2/10
1/5
2016-04-27

Whrost service ever!

"J'ai commandé deux paires de lunettes teinte ambré avec fini miroir or pour les deux paire. Ils m'ont envoyé une paire avec des verres avec la teinte verte fini miroir or et une paire avec la teinte ambré fini miroir or. J'ai communiqué avec le service pour un remplacement ou un remboursement des lunettes avec teinte verte. Ils m'ont dit que c'est fait comme ça. Aucun offre de remplacement offert et aucun remboursement offert également.

Ils m'ont aussi dit ceci sur paypal: "De Vendeur - Zenni Optical, Inc27/04/2016 11:15 GMT-04:00 Unfortunately with the gold mirror coating, the green tint can appear green."

C'est parce que j'ai pas acheter la teinte verte, mais AMBRÉ!!

Donc au final j'ai payé pour une paire dont la teinte est dégueulasse et aucun service après- vente pour vous aider.
Achetez ailleurs!

GOOGLE TRANSLATE:
I ordered two pairs of glasses amber tint with gold mirror finish for two pair. They sent me one pair with glasses with green tint gold mirror finish and one pair with amber tint or mirror finish. I contacted the service for a replacement or refund glasses with green tint. They told me that it's done like that. No replacement has offered no refund and also offered.

   They also told me this on paypal: "From Seller - Zenni Optical, Inc27/04/2016 11:15 GMT-04:00 Unfortunately with the gold mirror coating, the green tint can appear green."

This is because I did not buy the green tint, but AMBER !!

So in the end I paid for a pair whose color is ugly and no service station for help.
Buy else!
"


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Verified Customer
Rating 10/10
5/5
2016-04-27

Seeing is believing!

"A friend recommended your company..I was skeptical. After all, I had paid $400 on glasses that transitioned for my daughter before...But Now I believe! Her glasses cost less than the eye exaM!!I love the glasses we recieved for my daughter. They fit her face better than Any we have Ever had, no more sliding off of her nose! She can be a headbaning rocker, and they stay put! I will be sending in my own perscription next! I am a believer! Thank you so much!"


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Verified Customer
Rating 4/10
2/5
2016-04-27

Great prices for a reason!

"I bought 3 pair of glasses and they are all made very cheap. My lenses are on the verge of popping out of one pair after a couple of weeks of wearing. My sunglasses look like I could have bought them at dollar tree. The prescription is fine and they look good, but I am concerned of the life of the glasses."


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Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,609 merchant members.