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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Zenni Optical Zenni Optical Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.07/10 9.07/10
    Chance of future purchase: Rating 8.81/10 8.81/10
    Shipping & packaging: Rating 8.30/10 8.30/10
    Customer service: Rating 8.36/10 8.36/10
    Return/Replacement policy: Rating 8.10/10 8.10/10

44,649 Customer Reviews

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Verified Customer
Rating 4/10
2/5

"The prescription was way off on my glasses. Could see distance but not close up. Not sure if I had entered something wrong or what. Talked to customer service and was told I could send the glasses back and receive half my money back or get a one time replacement pair it is impossible to get anyone to adjust the glasses locally if they areally ordered online. This was my second pair from Zenni and I was reasonably pleased with the first pair. Not sure if I will order online again "


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Verified Customer
Rating 10/10
5/5

"Excellent experience I love my new glasses.
"


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Verified Customer
Rating 10/10
5/5

"I ordered just 1 pair of glasses to check out the quality before investing in more. I got my 1st pair in just 7 days & loved them so much I immediately ordered 2 more pairs, which arrived in 9 days. I've had lots of fun browsing the website & "trying on" many frames. I currently have 3 more styles/colors marked as faves & plan to place another order soon. I've recommended the website to co-workers, family & friends...and even strangers. "


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Verified Customer
Rating 10/10
5/5

"Always great service and prices!"


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Verified Customer
Rating 10/10
5/5

"Great experience. Excellent customer support. Probably the best pre-sale education guide for choosing the right size frame and the right style for specific prescription types (such as progressive lens). Great value. Zenni Optical took the mystery (and worry) about purchasing glasses online vs. a physical store. "


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Verified Customer
Rating 10/10
5/5

"I received my eyeglasses in less than a week, fitting perfectly, nary a smudge, and with excellent quality acetate frames and perfect prescription! I cannot say enough how wonderfully surprised I was to be able to find your service and quality of product at such a reasonable price! I have been telling my friends on Facebook and other places about you, and look forward to order yet another pair, only this time with titanium frames, also at a remarkably low price."


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Verified Customer
Rating 10/10
5/5

"Gratifying! I'm a lifelong customer! "


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Verified Customer
Rating 10/10
5/5

"Customer service was excellent. Received in less than a week. Glasses looked polished and ready for wearing! Sent wrapped in a large cleaning cloth inside a hard plastic carry case with Gummy Bears, lol, nice touch."


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Verified Customer
Rating 10/10
5/5

"everything was delivered quickly with no issues"


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Verified Customer
Rating 10/10
5/5

"I loved everything about my purchasing experience with Zenni Optical. It was easy to pick out my glasses and the cost was the lowest I've ever paid for a pair of glasses. Thanks. Zenni. "


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Verified Customer
Rating 10/10
5/5

"Wonderful! Easy. Painless. I will buy here from now till forever."


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Verified Customer
Rating 10/10
5/5

"I have used these frames for a number of years and have found them extremely comfortable."


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Verified Customer
Rating 10/10
5/5

"quality of glasses is superior"


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Verified Customer
Rating 4/10
2/5

"I would of liked to be notified before my purchase that i cannot obtain a refund if i am not satisfied. the only choices i had were a 50 percent refund or a store credit. I opted for a store but cannot find anything i am imterested in therefore it has gone to waste"


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Verified Customer
Rating 10/10
5/5

"excellent product and service."


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Zenni Optical is a Merchant Member! Learn more

Zenni Optical is a merchant member
Zenni Optical participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,715 merchant members.