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Stores > Zenni Optical

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Zenni Optical Zenni Optical Elite Status
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.23/10 9.23/10
    Chance of future purchase: Rating 9.26/10 9.26/10
    Shipping & packaging: Rating 8.83/10 8.83/10
    Customer service: Rating 8.90/10 8.90/10
    Return/Replacement policy: Rating 8.70/10 8.70/10

70,663 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2016-05-28

I bought glasses for my wife !

"We are old school , go to the local glasses store and try on a bunch of different frames , sit down with sales person and pay much $$$$$$$$$. Online you can look at hundreds of frames , take as long as you like , hours , days , months . Glasses needed to have clipon sunglasses , wow magnets custom matching to frame , not available at local store . Price so reasonable if you don't like first choice just get another pair . My wife loved them no adjustment needed and feather light , even with sunglasses attached . "


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Verified Customer
Rating 10/10
5/5
2016-05-28

Customer service that cares

"Zenni took care of my issue promptly and replaced my pair for free. Very happy with the quality of my glasses and their service."

This review was modified by trashcan_box on May 28 2016 07:52:27 PM

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Verified Customer
Rating 10/10
5/5
2016-05-28

Very satisfied

"Everyone has complimented on my new glasses. From store clerks to my nephrologist . They say they are very pretty and different."


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Verified Customer
Rating 4/10
2/5
2016-05-28

Just okay

"Frames are not a solid as I would have hoped and nose pads make them fit really awkwardly. Thinking I'll have to take them to get fitted and possibly have the nose pads removed.
By the time all was said and done, the glasses were a lot more expensive than I anticipated. Likely won't order again.
"


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Verified Customer
Rating 10/10
5/5
2016-05-28

Great Styles

"With Zenni style and quality are only a few simple clicks away. So easy to find the best style for me and with my saved prescription choosing the best lens for me takes just seconds."


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Verified Customer
Rating 4/10
2/5
2016-05-28

nofocal

"bifocal line is in the exact spot I want to look through so it makes the glasses useless"


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Verified Customer
Rating 10/10
5/5
2016-05-28

"Great glasses ! Order came the next week . Will be ordering from them again."


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Verified Customer
Rating 8/10
4/5
2016-05-28

Good product, slow service

"I ordered my glasses from zenni and I am satisfied a lot with them. They are of good quality and the price is perfect. Compared to the super costly glasses, these are cheap and look durable. Guess the other companies are ripping us off for real.

The only complaint I have is the relatively slower service. If there is anything that can be done to hasten delivery/manufacturing, please do it. I would love to get a 2 week guarantee to deliver glasses in US at least.
"


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Verified Customer
Rating 10/10
5/5
2016-05-28

Love, Love, Love

"I have ordered two pairs of glasses and absolutely love them. The prescription was on point,the price was amazing and I received them quickly. "


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Verified Customer
Rating 10/10
5/5
2016-05-28

Perfect on the first try!

"Due to my many eye issues, eyeglasses typically cost upward of $600, and I usually send them back several times because they don't have the curvature correct.

A friend recommended Zenni, and I was sceptical. But they were $160 and perfect the first time!!!! So pleased!!! I will use again and again!
"


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Verified Customer
Rating 10/10
5/5
2016-05-28

Very pleased

"Very pleased with Zenni. The website is very user friendly. Shipping is fast and quality of products very good."


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Verified Customer
Rating 10/10
5/5
2016-05-28

Go To Choice

"...why bother with other ways for your vision needs?"


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Verified Customer
Rating 2/10
1/5
2016-05-28

NOT A HAPPY CAMPER

"I am pretty disappointed in my glasses I ordered mine with the anti glare coating and they're already scratched up -.- also the rubber nose piece broke the day i got them. I expected more from zenni and would like a replacement pair without the coating as I need my glasses to see to drive. "


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Verified Customer
Rating 10/10
5/5
2016-05-28

My glasses

"I love my glasses. They look great and fit well and are awesome"


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Verified Customer
Rating 10/10
5/5
2016-05-28

Look'n Good ans See'n Well

"I am on an extremely tight budget. I could not afford new glasses and I needed them badly. Zenni flashed up on my screen one day and I think I have ordered five times now, progressives lenses and sunglasses with progressives. I have been totally satisfied every time and my budget has not been breeched. Thanjs Zenni and keep coming up with those fantastic frames."


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