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"evidently, zappos is currently having some major issues shipping and tracking orders. my in-stock order, with extra paid 3-day delivery is now on it's eleventh day and they still can't even give me a tracking number. to their credit, they given back the shipping charges, upgraded me to "vip" (one day shipping at no charge) and two $25 discount coupons on future orders. what future orders?? why would I ever?? they blame it on a mysterious "system update" that has affected over 100,000 orders. "
"Sept 29th - Made an order Sept 30th - canceled order since the site upgrades may hold up the packages for too long, decide to order later down the road. October 3rd - Reordered since a CS member told me the ugprades are almost done. Found out that Zappos is finally shipping out the packages but at a very slow rate.
October 4th: So Zappos FINALLY shipped my last order at 12 midnight and it's on delivery today. I was shocked considering UPS does not deliver that late, but I guess since Zappos is so behind with thousands of orders they had to get them all out of the warehouse in KY asap. I'm currently waiting for my order to be delivered to me. I'm relieved that Zappos managed to ship out the package despite the so-called "WMS Project" being the cause of all the delays. However, even though I'm relieved that Zapops finally got their packages back up and running, I will NOT shop with them anymore unless I absolutely have to. I rather just suck up the 3-5 day shipping of other retailers because then I will know that my order is on its way to me and not holed up in some warehouse. I'm officially done with Zappos. It's a shame really because their CS is awesome! Too bad. Goodbye Zappos."
"Customer service went out of their way to make sure that i was satisfied with my order. Although they did not ship it over night, their customer service was very accommodating. "
"I ordered my hunter rain boots on saturday at 2:39pm when i got home today Monday at 4:12 they were here waiting for me. How is this possible? and did i mention free shipping? wow zappos is truley amazing! also my return slip was inside with free shipping on my return if needed. but i love them and keeping them and ordering more shoes next paycheck. You can not go wrong with zappos"
"I really like Zappos and their customer service. I think it's a great place to buy shoes. They have a great selection and I appreciate how easy it is to return purchases. It's my favorite place to buy shoes online. "
"I ordered a pair of Naturalizer shoes and they were mailed the very next day and came in today!I have ordered many shoes from Zappos and have always been pleased with the efficiency of their mailing dept, the products they sell, and the free shipping both ways. I have recommended this company to others and will continue to buy from them."
"We ordered some swimsuits for a trip we were taking to Hawaii. The box showed up with the women's swimsuits fine, but we got a backpack instead of men's board shorts. We called them and they said they had misinventoried alot of the board shorts as backpacks. They sent us a shipping label to send back the backpack, but having to send it back is a pain. We were going to have the board shorts sent to Hawaii directly, but because of the slowness of shipping (the agent said he could only ship it priority mail, not overnight or two day air), we cancelled everything and I bought my son a pair here in town. They offered us a $20 coupon for our time, but frankly, this was a pain. I have heard about Zappos great service, but this mistake was a hassle for our family. Not sure I'd do it again. "
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![Share](javascript:share_rating({"review_body":"evidently, zappos is currently having some major issues shipping and tracking orders. my in-stock order, with extra paid 3-day delivery is now on it\u0027s eleventh day and they still can\u0027t even give me a tracking number. to their credit, they given back the shipping charges, upgraded me to \u0022vip\u0022 (one day<br>shipping at no charge) and two $25 discount coupons on future orders. what future orders?? why would I ever?? they blame it on a mysterious \u0022system update\u0022 that has affected over 100,000 orders. ","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/884750#comment884750","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"slickyricky","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sept 29th - Made an order<br>Sept 30th - canceled order since the site upgrades may hold up the packages for too long, decide to order later down the road.<br>October 3rd - Reordered since a CS member told me the ugprades are almost done. Found out that Zappos is finally shipping out the packages but at a very slow rate.<br><br>October 4th:<br>So Zappos FINALLY shipped my last order at 12 midnight and it\u0027s on delivery today. I was shocked considering UPS does not deliver that late, but I guess since Zappos is so behind with thousands of orders they had to get them all out of the warehouse in KY asap. I\u0027m currently waiting for my order to be delivered to me. I\u0027m relieved that Zappos managed to ship out the package despite the so-called \u0022WMS Project\u0022 being the cause of all the delays. However, even though I\u0027m relieved that Zapops finally got their packages back up and running, I will NOT shop with them anymore unless I absolutely have to. I rather just suck up the 3-5 day shipping of other retailers because then I will know that my order is on its way to me and not holed up in some warehouse. I\u0027m officially done with Zappos. It\u0027s a shame really because their CS is awesome! Too bad. Goodbye Zappos.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/883966#comment883966","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"littlerosali3","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer service went out of their way to make sure that i was satisfied with my order. Although they did not ship it over night, their customer service was very accommodating. ","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/883737#comment883737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"bejenkin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered my hunter rain boots on saturday at 2:39pm when i got home today Monday at 4:12 they were here waiting for me. How is this possible? and did i mention free shipping? wow zappos is truley amazing! also my return slip was inside with free shipping on my return if needed. but i love them and keeping them and ordering more shoes next paycheck. You can not go wrong with zappos","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/880093#comment880093","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"ljsamora","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"got my special converse clippers shoes, they were a size too big, but the exchange was pretty painless, 5 days later i\u0027m pretty happy.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/850092#comment850092","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"goclippers1969","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Amazing customer service and shipping speed.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/836708#comment836708","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"mjf36","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I really like Zappos and their customer service. I think it\u0027s a great place to buy shoes. They have a great selection and I appreciate how easy it is to return purchases. It\u0027s my favorite place to buy shoes online. ","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/823166#comment823166","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"memehsu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a pair of Naturalizer shoes and they were mailed the very next day and came in today!I have ordered many shoes from Zappos and have always been pleased with the efficiency of their mailing dept, the products they sell, and the free shipping both ways. I have recommended this company to others and will continue to buy from them.","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/823052#comment823052","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"Barb42","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We ordered some swimsuits for a trip we were taking to Hawaii. The box showed up with the women\u0027s swimsuits fine, but we got a backpack instead of men\u0027s board shorts. We called them and they said they had misinventoried alot of the board shorts as backpacks. They sent us a shipping label to send back the backpack, but having to send it back is a pain. We were going to have the board shorts sent to Hawaii directly, but because of the slowness of shipping (the agent said he could only ship it priority mail, not overnight or two day air), we cancelled everything and I bought my son a pair here in town. They offered us a $20 coupon for our time, but frankly, this was a pain. I have heard about Zappos great service, but this mistake was a hassle for our family. Not sure I\u0027d do it again. ","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/comment\/821760#comment821760","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"72Den","rating":"1"}, "single");){kind=link}
"All companies should be live Zappos!
Great products! Amazing service! Everything is just where it should be..
Nothing more could be said about this great big shoe store."