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buyxg.com/

Computer Hardware & Software

Rating 10/10 1 reviews
(2,299 lifetime reviews)

10/100 (6-month rating)
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All Customer Reviews (2,299)

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bchugh
Rating 2/10 1/5
modified review posted Nov-12-2008

"Horrible experience with BuyXG.com, I will never buy from them again. Nor will I buy from www.CyberpowerPC.com, many people may not know they are the same company.

I spent over 50+ hours trying to get a defective PC they sent me to work.

Even after explaining my situation to them, they refused to provide a full refund for the piece of s*** computer they shipped me. They tried to charge me for shipping and restocking fees. I had no choice but to file a claim with my credit card company to get a full refund. They did not care at all about my situation, and kept sending me the same response over and over. Even Dell has better customer support than them.

Another thing, as soon as you ask for a refund, they no longer consider you a customer, so they try and screw you over with overpriced s/h charges that they won't refund and ridiculous restocking fees, even if they shipped you a BROKEN NON-WORKING PC! Who the hell does that? BuyXG.com does!

After all is said and done, I'm still out 50+ hours of free time I spent trying to get it running and a bunch of cash I spent trying to replace parts to figure out what was defective.

Please read my letter to this horrible company explaining my problems:

=====================================

Dear BUYXG tech department,

I am returning this system because one or more parts are defective and the system does not work properly. I am a PC Technician with 7 years experience and I have diagnosed this system as being defective, and I’m requesting an immediate refund.

I received this system about three weeks ago, it was purchased without an operating system installed. I went ahead and installed Windows XP, it seemed to work OK at first. Then after restarting it, I received “ntldr is missing” error. As a PC Tech I know this is a boot error. I tried every method possible to resolve this error, with no luck. So I decided to wipe out the drive and reinstall Windows XP, so it began. In all, I reinstalled Windows XP SIX times over the course of three weeks, only to receive the same message again and again after a few restarts. I even tried purchasing several different SATA hard-drives, and swapping other components in the system, but nothing helped. Only flashing the MOBO bios would get the MOBO to recognize the hard-drive and load the operating system again. But a day or two later, the same “ntldr is missing” error would re-appear.

Not only that, but with every new install of Windows XP, I was not able to play video files properly. The system would crash while playing DVD’s or Divx and Xvid files. I could not play any computer games as well either. This leads me to believe the video card may be bad as well.

There is something very wrong with this system, it may just be the mother-board and video card, but I’ve never experienced such a frustrating experience. Over the course of three weeks, I spent over 50 hours of my personal time trying to get this system booted and running properly.

I’m very upset that I spent so much time, money and effort trying to load a defective system. I can’t get the time I spent back, but the least I expect is a prompt and full refund of the purchase price plus shipping from your company.

Thank you

==========================================

They did not give a rats a$$ how much time and frustration I went through working on this defective PC. As soon as you ask this company for a REFUND, they try to make money from restocking fees and over-priced shipping and handling charges. They originally charged almost $70 to ship a PC half-way across the country. I shipped it back to them for under $50, out of my own pocket because they refused to cover return shipping for the defective PC they sent me.

I could understand if the PC was working fine and I just changed my mind, but to pull this stunt on a defective system is just unforgivable.

THIS COMPANY IS COMPLETELY DISHONORABLE AND ONLY CONCERNED WITH THEIR BOTTOM LINE. CUSTOMER SERVICE IS INSENSITIVE AND UNCARING. THEIR POLICIES ARE OUT-DATED AND UNFRIENDLY, AND THEY OFFER NO FLEXIBILITY.

I will make sure none of my friends or family members ever order from them, I have bad mouthed them to everyone I know. And listed negative reviews on multiple sites.

Do yourself a favor and either build it yourself or hire your neighborhood Geek to build a nice PC for you. You'll feel better about yourself and likely end up with a great PC.

In this economy, we shouldn't be supporting companies that don't care about their customers. COMPANIES LIKE THIS DESERVE TO GO UNDER.



"

modified review This review was modified by bchugh on November 12 2008 12:39:51 AM
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modified review posted Nov-14-2008

buyxg, XtremeGear.Com / buyxg.com rep has responded

“Dear Valued Customer,
Thank you for taking the time to express your concerns with our company. I am sorry to hear that you were not happy with the service you recieved. I have reviewed your call history. According to our records we only recieved two calls in reference to this order. During the first call we offered to assist you with troubleshooting, and parts replacement, or repair and all three options were refused. The second call was in regards to further instructions for your rma. You chose to refund your system withing the 30 day money back garantee. I am showing that we recieved your system and provided a full refund to your account with the exception of shipping and handling, and a keyboard that was not returned. We did not charge a restocking fee, i apoligize if there was a misunderstanding in regards to this issue. In the warranty that was agreed to when you purchased the system clearly states that shipping and handling are non-refundable. This is standard with most companies. According to our records 2 charge backs were filed with your credit card company, neither of these were approved. I sincerly apoligize for all the time you spent diagnosing your system. Its very unfortunate that the issues were not able to be resolved. However, according to our documentation and call history we offered you several options in a geniune effort to resolve the issues you were having with your pc. High quality products and customer service are our highest priority. I apoligize that you did not recieve the level of customer service you expected. I assure you, that should you provide us the opportunity to service your needs as a customer in the future, that we would do everything in our power to make you happy with your purchase. We appreciate your time, effort, patience, and understanding regarding these unfortunate set of circumstances. Thank you.

Joe Briggs
Xtreme Gear”

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mrh77
Rating 10/10 5/5
modified review posted Oct-03-2008

"I purchased a notebook from buyxg.com a couple of months back. I put a rush order in. The build and shipping were quick. The transaction went smoothly, customer service was very responsive, and the notebook as been performing superbly. For the money, I couldn't be happier."

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jimzzzak
Austin, Texas
Rating 2/10 1/5
modified review posted Oct-02-2008

"I just canceled my order due to complete lack of confidence.

I ordered a $1600+ computer on 9/22/2008 and heard nothing further. The order status page on the website stated that the estimated ship date was 9/30/2008.

However the status page received no further updates until 10/2/2008 when I called them after an email to their sales department bounced!

I spoke to Joe who indicated that the normal 10 working days would be extended due to high volume. He checked to see if any parts had been "pulled" and stated that they had started pulling parts and nothing was backordered.

However, this was too little too late.

1. Why does this company have an order status page which is not updated?

2. Why does a computer company have a sales email address that does not work?

Nothing makes any sense or gives confidence. I requested a confirmation email that I canceled my order. I will inform my credit card in 10 days if I do not receive that email.

I will not buy anything further from this company. I should have known from all their flashy ads that something was amiss.

Just think: if you can't trust them to sell you a computer, do you think you can trust them to back it up? Right.

Addendum: 10/8/2008

I emailed the company using the email address on their website for sales and once again, that email bounced back to me.

Additionally I am still waiting for the company to credit my $1600+ back to my card. They have about 4 or 5 more days before I contact my credit card for a refund.

1. Can you trust a computer company that doesn't answer an email address devoted to selling its product?

2. Will they do the right thing and refund my funds?

I'll update this review as things develop.

In the meantime, buyer beware. Something may be very wrong here.

Update:

1. I tried emailing via the website and actually got through. Reviewing the bounced emails that I got back, it appears that when I first attempted to email via the website, there was an error generated such that an extra "c" was inserted into the company's email address.

2. I got the refund for my canceled computer.

This still begs the question why their website email form generated a bad email address for the sales dept.

The bad reviews on this site totally trump the good ones in my opinion. I have ordered with a competitor who gets consistently 9.4 ratings on this site.

Good luck with this company.

"

modified review This review was modified by jimzzzak on October 11 2008 03:45:37 PM
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modified review posted Oct-09-2008

buyxg, XtremeGear.Com / buyxg.com rep has responded

“Dear Valued Customer,
Thank you for taking the time to express your concerns with us. I sincerly apoligize for the delay in your order. However, I am showing according to our records that we had not reached the end of the 10 business days that it states on the website as standard production time. We do update our order status page as soon as the machine starts in production. We are not able to post each item individually as it checks out of our warehouse. We have canceled your order and sent the confirmation email to the address that you have provided. I can assure you that we are a quality company. High quality products and customer service are our highest priority. We have been here building quality custom computer for a number of years and I can assure you that we fully stand behind our product and warranty. I apoligize that you did not feel confident enough in our company to continue with your order. We even offered you rush proccesing in order to try and satisfy your needs. Please accept my sincerest apoligies for any inconvenience this issue may have caused you. Should you provide us the opportunity to serve your needs in the future I can assure you we will do everything within our power to make sure you are satisfied with your order. Thank you for your time, effort, and patience.

10/09 Thank you for continuing to update and share your experience with us. According to our accounting dept your account was credited as of the 7th. Normal refund processing time is 3-5 business days as we originally discussed. We have recieved and replied to both emails regarding the refund.. We regret that we were not able to meet your expectations. We hope that we will have the opportunity to provide you with the experience you desire in the near future. Thank you for your patience regarding any delays during the production and refund process.

Joe Briggs
Xtreme Gear”

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hardboiled232
Rating 10/10 5/5
modified review posted Sep-23-2008

"The gaming rig came a few days earlier than expected:

XionIII, 750W PSU, extra cooling fans, Intel E6750, MaxOrb CPU cooling, SATA-II hd, double optical drives, nVidia 8800 GT, Asus Deluxe 680i mobo, wireless NIC and Corsair XMS2 memory sticks.

No problems upon start up. 9 months later, still no problems at all.

Works great, had great customer support. JoeB is the man.

"

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brpwn
Rating 2/10 1/5
modified review posted Sep-09-2008

"8-22-08: Ordered AMD CPU

8-23-08: Notification by e-mail the CPU was BACK ORDERED

9-09-08: Received CPU - Incorrect CPU. Also, packaging was poorly done. Was not boxed, but merely put into a bubble envelope. The CPU’s box was banged up when I received product.

I called support department several times. It took calling the support department, repeatedly, 5 hours a day, for 3 days until I found a resolution:

The first offer for resolution was returning the CPU at MY EXPENSE (S&H), 15% restocking fee, on a CPU that I DID NOT ORDER.

I refused to accept that offer and support representative ended the call. The rep did not contact me back until 5 and a half hours later. The rep said, if I want to keep the CPU they will credit me back $5.

By the way, the CPU they sent me is worth about $45.00 on NEWEGG and BUYXG had already charged $81.00 on my CC.

I obviously did not take the $5.00 credit, they offered me. He then, finally, said I can return the CPU. No restock fee, and they will have an RMA e-mailed to me. It took them 6 days to have the printable RMA e-mailed to me. That was after I contacted the return department twice.

As soon as I received my printable RMA, I shipped out the CPU (in a box with bubble inside, better then the way it was shipped to me) on 9/18/2008.

Today is 9/25/2008. It has been 7 Days since I shipped out the CPU back to BUYXG and I have yet to receive my money back.

**Update**

10/7/2008 - Refunded

Summery: 8/22 - Original Purchase >> 9/9 - Received Product (incorrect product)>> 9/12 - Verbal resolution >> 9/18 - Received RMA via e-mail >> 10/7 - Received Refund

1 month & 15 days to resolve an issue of Receiving the incorrect product."

modified review This review was modified by brpwn on October 08 2008 04:21:51 PM
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modified review posted Oct-09-2008

buyxg, XtremeGear.Com / buyxg.com rep has responded

“Dear Valued Customer,
Thank you for taking the time to share your experience with us. I can assure you that what you experience was an isolated incident. The order was delayed by the manufacture and you were contacted in regards to the delay before processing the order. According to our tech dept, we have issued the return shipping label to bring the item back to us for a full refund. I apoligize for the inconvenince you have suffered and can assure you that this will not happen in the future. Thank you for your understanding and patience.

The main delay in this situation was the original backorder of the part. Correcting the mistake was within the standard time. Normal proccesing time from part return to refund is 10 business days. We appreciate your patience regarding these unfortunate circumstances. Should you provide us the opportunity to serve your needs in the future, i can assure you this would not happen again. Thank you for understanding.”

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xxsinistrxx
Rating 10/10 5/5
modified review posted Jul-23-2008

"Just want to say This company has been great to deal with.Quality products and builds.Fast shipping service for custom build. Website is easy to navigate and use. You cant find better prices anywhere for custom built PC Visit XTREME GEAR today."

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BobL1961
Rating 2/10 1/5
modified review posted Jul-11-2008

"Asus P5N-E motherboard was defective. The merchant issued an RMA to return the item. I know with most internet orders the S&H is non refundable, but charging a 15% restocking fee on a defective item? I will NEVER purchase anything from XtremeGear again."

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modified review posted Jul-16-2008

buyxg, XtremeGear.Com / buyxg.com rep has responded

“Dear Valued Customer,
Thank you for taking the time to share your experience with us. I apoligize that you recieved a defective board. Normally our restocking fee is non-negotioable. However, we do value you as a customer and do not want you to end the transaction on a negative note. I have been authorized to refund your restocking fee. We hope that we will have the honor of keeping you as a valued customer in the future. Thank you for your time effort and patience.

Joe Briggs
Xtreme Gear”

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tsmitty
Rating 10/10 5/5
modified review posted Jun-24-2008

"Great company. Easy ordering with good choices. Loved the forums with an actual person to talk to
(Joe Briggs). I was highly sceptical of a company I never heard of before but am very happy I gave them a chance. System arrived within a few days after they shipped it. It arrived in great condition and looked and smelled new. It loaded up Vista 32 bit Ultimate, Works suite, and others flawlessly and it has continued to run flawlessly. WoW plays and looks beautiful on max settings at 60 fps all day long. System runs quiet (for nine fans). I highly recommend XtremeGear for you gaming rig. I will purchase from them again.

Raidmax Smilidon Case
Asus P5N-D 750i Mobo
Intel Core 2 Duo E8400 3.0ghz
Palit 8800 GT 1G
2 Gigs XMS2 DDR2 800Ghz "

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barnesdr
Rating 10/10 5/5
modified review posted Jun-24-2008

"The website was easy to use and navigate. The sales service was excellent. Joe B. was on top of everything from calling me to confirm and adjust the order, to answering emails and forum posts in a very prompt manner. The shipping options are limited, but that does not affect the product.

Overall a great experience; will order from them again."

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brendenr
Rating 10/10 5/5
modified review posted Jun-17-2008

"The machine came quickly, and exactly as ordered. I was particularly impressed with the rapid call from the salesman the morning after I ordered in order to make some necessary alterations to my order (my graphics card was too big to allow all the PCIE addons that I ordered). The machine is beautiful, lightning fast, and well crafted. I highly recommend buyxg.com."

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