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118 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Xtralights","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","store_rating":"7.20","total_reviews":"118"}, "store");)
reply posted Jan-04-2013 “Thanks for your business, please call our customer service and technical support at 888 954 4482 from 10AM to 9PM, 7 days a week or email us at service@xtralights.com if you need further assistance!”
reply posted Dec-17-2012 “Thanks for appreciating our efforts as an online seller. We have been constantly working towards customer satisfaction. Year after year we are adding stars to our reputation by delivering quality services and products to every customer approaching us for buying lights.
Whether its tail lights or fog lights, we have earned the trust of our customers by offering top notch customer services within the committed time period. It has almost products for every make and model. After making the relevant search, the buyer just have to select the appropriate product for the desired vehicle.
With so many options in designs and styles, one may need assistance on choosing the perfect lights for their vehicle. Here our customer care executives come to the rescue by answering all your queries very gently & help you in choosing the most appropriate auto lights for your vehicles. We make sure that you are delivered with the required product within the committed time frame. The product was tightly packed which ensures no harm to the lights. Our optimum customer care and timely services has acted as a base for our rise & the loyalty shown by our existing customers.
With experience in the automotive retail and wholesale business since 2003, it's no wonder our customer base continues to grow so rapidly and our existing customers stay loyal, due to the great service and support that we take genuine pride in. We are highly obliged to receive your feedback which acts as a motivating factor for us to work more efficiently in the future. Thanks for giving your precious time and vesting your trust in our products and services.
If there is any issue, then do revert back.”
reply posted Dec-10-2012 “Thanks for appreciating our efforts as an online seller. We have been constantly working towards customer satisfaction. Year after year we are adding stars to our reputation by delivering quality services and products to every customer approaching us for buying lights.
Whether its tail lights or fog lights, we have earned the trust of our customers by offering top notch customer services within the committed time period. It has almost products for every make and model. After making the relevant search, the buyer just have to select the appropriate product for the desired vehicle.
With so many options in designs and styles, one may need assistance on choosing the perfect lights for their vehicle. Here our customer care executives come to the rescue by answering all your queries very gently & help you in choosing the most appropriate auto lights for your vehicles. We make sure that you are delivered with the required product within the committed time frame. The product was tightly packed which ensures no harm to the lights. Our optimum customer care and timely services has acted as a base for our rise & the loyalty shown by our existing customers.
With experience in the automotive retail and wholesale business since 2003, it's no wonder our customer base continues to grow so rapidly and our existing customers stay loyal, due to the great service and support that we take genuine pride in. We are highly obliged to receive your feedback which acts as a motivating factor for us to work more efficiently in the future. Thanks for giving your precious time and vesting your trust in our products and services.
If there is any issue, then do revert back.”
reply posted Dec-08-2012 “What a joke! Leave a feedback without leaving a name and order number!
This review was clearly written by one of our major competitor trying to lower our reputation. Bad business practice and we are consulting our attorney for legal action at this time.”
reply posted Dec-08-2012 “Thanks for your business, please call our customer service and technical support at 888 954 4482 from 10AM to 9PM, 7 days a week or email us at service@xtralights.com if you need further assistance!”
reply posted Dec-08-2012 “Thanks for your business, please call our customer service and technical support at 888 954 4482 from 10AM to 9PM, 7 days a week or email us at service@xtralights.com if you need further assistance!”
reply posted Nov-29-2012 “What a joke! Leave a feedback without leaving a name and order number!
This review was clearly written by one of our major competitor trying to lower our reputation. Bad business practice and we are consulting our attorney for legal action at this time.”
reply posted Dec-01-2012 “Thanks for your business, please contact us at anytime if you need further assistance”
reply posted Dec-08-2012 “Thanks for your business, please call our customer service and technical support at 888 954 4482 from 10AM to 9PM, 7 days a week or email us at service@xtralights.com if you need further assistance!”
reply posted Dec-08-2012 “Thanks for your business, please call our customer service and technical support at 888 954 4482 from 10AM to 9PM, 7 days a week or email us at service@xtralights.com if you need further assistance!”
reply posted Nov-01-2012 “Thanks for your business, please contact us at anytime if you need further assistance”
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![Share](javascript:share_rating({"review_body":"I have ordered from this company numerous times since I was introduced to them in 2008. My first orders were good values for the money, and lasted several years. The very first kit I bought is still working almost 6 years later, I just had to change the bulbs once. The last few light kits I have ordered are plagued with issues (ballasts will not operate unless firmly tapped, connectors with poor build quality, short product life, etc.) in spite of the fact that I have been ordering the upgraded kits. My last order came to $400 for one set of headlights and was charged to my credit card the same day. I never received a confirmation e-mail, and the system had no record of several of my orders including the one I just made. In spite of paying the extra money for quick shipping the package still took almost two weeks to get to me. I am about to go install this kit, hopefully these bulbs will last longer than 8 months and the ballasts will not break as soon as the warranty period has expired. Oh yeah- that has happened to me. Twice.","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2173997#comment2173997","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"joshua_clausen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Xtralights website is user friendly and gives multiple choices on what you are looking for and for what exact vehicle. The delivery service was fast. I ordered a pair of H.I.D. bulbs (8000k deep blue) and my package was delivered as noted on the final checkout.","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2167037#comment2167037","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"duvalldixon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great products \/ service. There are others a little cheaper but I went with Xtralights because you can pick up the phone and actually talk to a person. I ordered a projector headlights with HID upgrade, Hi\/Low beam. Plug and play installation no cutting or splicing wires worked great. There was a problem with a ballast that got smashed in shipping and they promptly shipped a replacement. The kit came with halogen lamps so I was able to run the one HID and one halogen until the replacement ballast showed up.I would recommend using this company if you want a quality product with tech support. ","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2140323#comment2140323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"bneal-255","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I made a request to cancel order, 5 minutes after ordering. The person I spoke with assured me I wouldn\u0027t be charged. He sent me a cancellation email. I check my bank statement 5 days later and see your company has charged me for the order. What I find interesting is your web site says it won\u0027t accept order if my billing address is different from shipping address without some type of proof. Well, that\u0027s a total false statement because you charged my credit card the very next day. Totally not happy. I only cancelled because I realized immediately they were not the right headlights for my Z3 BMW. I was going to order new headlights for another car, but I will definitely not order from your web site, even though your prices are better.<br><br>Updated after reading the vendors, Simon, reply from my comment: I am not a competitor, but a consumer who doesn\u0027t take threats of a lawyer lightly. You send a consumer a request for their feedback on their experience and then reply with threats of a lawyer because of their comment on a poor experience is ludicrous. Being a public relations professional, I know the power of social media and letting other consumers know how I was treated for a comment on my experience at \u0022YOUR\u0022 companies request. Tell me how that works out for you, just saying.<br><br>SECOND UPDATE: To late to contact me. Had you made a comment requesting my order number in a professional matter I might have changed my review with a positive comment on how you handled the situation. And, probably would have changed my mind about not ordering from you. Simon, your customer service skills, or the lack of, is very disappointing.<br><br>THIRD UPDATE: Hiding your previous \u0022negative and threatening\u0022 comments is not going to help. I took screen shots of your original threat to me, and to others who you threatened on this resellers comment blog. Simon, I truly hope you have learned from our correspondence that there is a better way of combating competitors, and that is to have top quality products and great customer service. But most importantly, company ethics built on honesty and integrity.","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2139979#comment2139979","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"c_wallis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Lately, I was looking for halo projector headlights for my Chevy Avalanche, it was then my coworker suggested me to purchase these lights from xtralights. On his recommendation, I ordered my desired pair headlights on Cyber Monday since they have a great deal on that day and to my astonishment I received my order before on the day committed by them. I felt delighted to shop from xtralights. ","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2135951#comment2135951","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"Avalanche43","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The status of the order has not changed from \u0022In Process\u0022 for over a week and has not shipped.","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2131943#comment2131943","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"tedhartley","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is my second purchase from xtralights and I am very pleased with their quality of products. They diffinitly aren\u0027t made of cheap and they all bolted in with not problem. I am very happy with my products. ","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2114623#comment2114623","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"aaron26yo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They did not fit Proper in the stock connection,I Will not Order from Xtralights agane!!!!!!!!! ","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2109367#comment2109367","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"rksondelski","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The overall shopping experience was good. I submitted a request which was not responded too which makes me think you don\u2019t care you just wasn\u2019t easy sales. Also the product has still not been delivered.","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2094521#comment2094521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"frank_carley","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Works great on the trunk my of my \u002766 Sunbeam Tiger. I posted an article, with photos, on the California Association of Tiger Owners, (C.A.T.) forum. It is titled: Flashing 3rd Brake Light on a Tiger. (350 views thus far)","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2079345#comment2079345","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"ramseyt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Recently I have purchased a pair of chrome Mini Cooper halo projector headlights from Xtralights.com on my friend\u2019s recommendation. Initially I was skeptical about online shopping but dealing with them was a pleasurable online shopping experience. Xtralights met all my expectations including delivering my order within the committed timeframe & that too without any shipping charges. Their efficient customer services also made me felt confident shopping with them again on my future orders.<br>","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2068903#comment2068903","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"Marshallman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"No response from customer service. Email was not returned. Looks like I\u0027ll give them 30 days and end up filing a payment dispute with my credit card. Internet business people are getting discouraging other than the known brand name companies.","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2064773#comment2064773","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"moonutdad","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i am very happy with customer support team, overall everythings good. ","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2017107#comment2017107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"torontominhanh","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m very satisfied. Some parts were missing (maybe customs clearance fault), but was immediately resent. Thank You!","link":"http:\/\/www.resellerratings.com\/store\/Xtralights\/review\/2008249#comment2008249","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xtralights.jpg","store_name":"Xtralights","username":"lampix","rating":"5"}, "single");){kind=link}
"When I decided to buy headlights for my Mazda car online, I made up my mind to buy the product without paying any extra charges on shipping. I tried to found trustworthy online sellers who provide products devoid of shipping charges on the ground shipping but to my disappointment I haven’t found any.
Then my friend told me to buy from Xtralights as they deliver products at your door step free of charge. The pair of headlights I received was by reputed manufacturer which allowed replacing my lights without burning a hole in my pocket."