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  • Xotic PC Xotic PC Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.47/10 7.47/10
    Chance of future purchase: Rating 8.23/10 8.23/10
    Shipping & packaging: Rating 8.30/10 8.30/10
    Customer service: Rating 8.65/10 8.65/10
    Return/Replacement policy: Rating 7.06/10 7.06/10

2,721 Customer Reviews

Rating 10/10
5/5
2014-05-07

"This is my second laptop I have ordered from XoticPC. I got the Sager NP8235. Customer support was super helpful in ordering my laptop and they had a great deal on a powerful gaming machine. I have been recommending this company to all my friends because of the great laptops, incredible prices, and amazing customer service and they have never failed to impress me. I will definitely be ordering my third laptop from them as well!"


Rating 10/10
5/5
2014-05-06

"Exotic PC provided a truly satisfying and easy way to purchase a new computer. Their expertise in guiding you through the buying process to get exactly the PC you need/want was nothing short of excellent. Great assortment of outstanding products. I will definitely go back to this company for my next computer."


Prasad1337's Avatar

Chico CA
Rating 10/10
5/5
2014-05-06

"Great seller, great product! Amazing customer service as always, and the laptop itself is a dream!"


Rating 10/10
5/5
2014-05-05

"I am a IT solutions consultant for small businesses all the way up to Fortune 100 Companies. I am constantly asked where to go to buy custom laptops and I have never had a good answer until now. I needed a new development machine and I have been amazed at the entire process. My build got delayed due to Dell's manufacturing slow-down to switch over to the new NVidia 800 series cards. Two month delay. Never did I ever go more than a few hours without a status update response to my inquiries. I have to give a specific shout out to Derek with the sales team. I emailed him at 11PM on a Saturday night, not expecting a reply till Monday. 20 mins later he replied with an answer. Never have I ever had that from a reseller. Top to bottom, 1st class service and support. Will be my recommendation from this moment forward for all computer support. "


Rating 10/10
5/5
2014-05-05

"Was recommended XOTIC PC by a friend for a great Black Friday deal. Not only did I get a good price, but I had the best customer service experience I've had buying a computer. I received everything from updates on where it was at in the stress-testing and shipping process to free software. Highly recommended if the price is right for you!"


Rating 10/10
5/5
2014-05-02

"Honestly one of the best customer service experiences I've ever had. Right up there with Jlab Audio with taking care of the customers.

Ordered a custom laptop from them at a great value! The screen was damaged and I just sent it in. Was repaired extremely quickly and sent back right away. Couldn't be happier with this company.
"


Rating 10/10
5/5
2014-05-01

"Xotic PC provided easily one of the top 3 buyer experiences Ive ever had. Service was quick, reliable, and most of all, you can really tell they appreciate each and every customer they get. I would definitely recommend them to anyone and will be using them for the foreseeable future."


Rating 10/10
5/5
2014-05-01

"Excellent service and communication throughout the buying process! Will come back for my next PC purchase."


Rating 10/10
5/5
2014-04-30

"I bought a laptop with a customized graphic wrap. The service was great and I love the look of the laptop. I would most likely do service with them again in the future. Be sure to visit there forums for help or contact there support first before making a purchase. The people are lovingly helpful."


Rating 10/10
5/5
2014-04-30

"Great customer service and the best pricing for the computer I wanted!"


Rating 10/10
5/5
2014-04-29

"Great service--they've been very attentive and have followed up with my order to make sure I've had no issues with my system. They really care about their customers and selling good products."


Rating 6/10
3/5
2014-04-29

"Had to cancel an order after waiting 3 weeks for a computer because they no longer had that model. After canceling my order it took 2 weeks to get my refund and only because I called customer service after 1 1/2 weeks. They also tried to charge me their wire transfer fee for canceling my order when it was their fault for not having the product.

All in all, I wasted about 5 weeks dealing with them and it cost me money. Their customer service is horribly slow after they have your money.

Edit: Xotic reached out to me and did everything they could to fix the issues that I have had with my order. The customer service department apologized for all of the problems and explained that a number of the problem were on the manufacturer's side. They genuinely wanted to address and resolve everything. Because of this greatly appreciated effort I have changed my rating.
"


Rating 10/10
5/5
2014-04-28

"They were fast to answer any of my questions and helped me through the whole process."


Rating 10/10
5/5
2014-04-28

"XoticPC is great they helped me with my laptop and kept me informed during every step of the process. They also offered cheaper prices than most other sites I looked at. I strongly recommend using their site."


Rating 10/10
5/5
2014-04-28

"I have 0 complaints about this company. Also the customer service from xotic pc has been the "best" compared to "every" other company I have ever had to deal with. If you have an issue or are confused about something they will respond to your email relatively quickly compared to other companies."


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Xotic PC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,537 merchant members.