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  • Xotic PC Xotic PC Elite Status
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.82/10 7.82/10
    Chance of future purchase: Rating 8.99/10 8.99/10
    Shipping & packaging: Rating 8.65/10 8.65/10
    Customer service: Rating 9.19/10 9.19/10
    Return/Replacement policy: Rating 8.09/10 8.09/10

2,896 Customer Reviews

Rating 10/10
5/5
2014-08-18

"I am very happy with my computer from Xotic PC. The ordering was simple and informative. The delivery was as promised. "


Rating 10/10
5/5
2014-08-17

"Very pleased with my gaming MSI GT70 DominatorPro-890 solid state HD. Very satisfied and well spent money on this sleek laptop. Future proof as well is a plus!

Great customer service and very attentative any issues or concerns over the order. Highly recommend and will look forward for future purchases!

Thanks XOTICPC
"


Rating 10/10
5/5
2014-08-16

"XoticPC staff were helpful and communicative during the ordering, building, shipping, and post sale time frames.

I received exactly what I ordered. My laptops arrived safe and sound. The extra cooling upgrades keep my laptops nice and cool. I was also pleasantly surprised when the company wrote to me many months after the transaction to ensure i was still happy with my product.

All in all i plan to do business with them again in the future once its time for yet another upgrade.
"


Rating 10/10
5/5
2014-08-15

"Wonderful. I got my PC quickly after many changes, they were friendly and professional. I have had my new laptop for almost a year now and it is still working like it was the day I got it. The quality is top notch and the service is top notch. They even checked up on me 6 months later just to make sure I was still happy with them.
I have since referred all my friends who are looking for new computers to them! and I will go to them again for sure in the future
"


Rating 10/10
5/5
2014-08-15

"Great website, smooth buying process, well packed, and delivered as expected. Would not hesitate to recommend this vendor to my friends."


Rating 2/10
1/5
2014-08-15

"Update Sept 4 2014:

Finally we have the computer back and appears to be working well enough though honestly I only plugged it in long enough to see it booted. Since it had already been replaced with a competitors product which works fine from day 1, this one will sit in the closet until it is needed or sold. Kid refused to even take it back to school with him.

Although the guys worked hard to right the wrongs (and I give credit to them also for sending my son some additional items though we did not ask for any), it does not change the fact that the general experience was poor all the way around, culminating with an expensive, frustrating process and an over abundance of attention only because I left a negative review.

I think it is sad that we have fallen to such depths with "customer service" that only after public complaints will anyone take the customer seriously.

To reiterate, I will not be looking for my next gaming computer with this company. Sorry to Justin and Josh who "...get evaluated on taking care of concerns when they arise... " but customer service after the fact does not work with us over 50 folks. You should be aiming at the customer satisfaction BEFORE they post negative feedback.

Please stop calling and emailing, This is the only change I will make to the overall review of Xotic PC.

Respectfully ~Rain

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Original Comments:

OK, so I am not the happy customer I see others have been, though amazingly there are a number of not so happy customers until they pitch a fit on this site... Maybe it is just me, but I think the whole experience was frustrating at best.

Lets start with purchase. March 21, 2014 of an "Executioner" desktop gaming box.

OK, selected desired items and submit order. Followed by wiring payment AND "Rush Production" which merely means 200 bucks more and they ship it when they ship it. "Phase 1" began 3/26 with the statement "For RUSH Production it may take up to an estimated 2-5 business days before your system ships. Inventory (parts) allocation is NOT included in this estimate (Rush Production will ensure your order goes through production much faster." Of course then there is: "on 3/31 "If you have purchased Rush Production please allow 1-4 business days for shipment" Phase 2 And on 4/1 "If you have purchased Rush Production please allow 1-3 business days for shipment"Phase 4 And on 4/4 "If you have purchased Rush Production please allow 1-2 business days for shipment" Phase 5
also on 4/4 "If you have purchased Rush Production please allow 1-2 business days for shipment" Phase 6"

Anyone else as bad with math as ME??? Then I get the following explanation for further delays for shipping - "It is finished and ready to go, but the means of packing it for secure shipment isn’t working right at the moment and we didn’t want to ship the ship the machine and risk damage to the components inside. We’re trying to get it fixed ASAP but the chemicals that mix to form the foam aren’t mixing right and not forming correctly. Trying to get an ETA as to when the white glove packing machine is to be fixed, but we’re waiting on response from our vendor as to when they’re going to be able to come in to do so."

So eventually the computer (desktop) arrives. April 15, BTW.
Un-crate the thing and already there is an issue, absolutely nothing happens... Call for their assistance, putter around a while, and discover their wonderful over packing managed to unseat the motherboard. OK, fine, get the thing working.

Couple weeks later, it is not working. After discussions with help, it is presumed the cooling system is the issue. Fine, now we have the choice of shipping the WHOLE thing back for about 100 bucks, MY expense, or shipping the part back so they can "test" it and if necessary replace it. So I ship the part back and hear NOTHING until it appears weeks later without a BTW from Xotic. Fine, replace cooling system. And.... Nothing.

I am absolutely frustrated at this point, as my son is taking his computer related courses that the computer was SUPPOSED to be used for. Needless to say, he is now using a new ASUS laptop we bought to temporarily replace the malfunctioning box. After long discussions with Xotic, the whole desktop box was shipped back. Yup, more cost to the consumer, hundred bucks flushed... lovely.

Again, time passes (August 15 now folks) and I am just now (after harassing emails) told they are sending another RMA, costing ME yet another hundred bucks to ship the box back.

Honestly I am so frustrated with it I dont even think I want the box back! I will say, I can assure everyone that I will most definitely not be giving positive reviews to the gamers, students or coworkers. Instead I will tell people to run to an alternate. There are way too many choices out there to put up with these issues.

Rain in WV
"

+ Read user comments
Rep reply posted Aug-20-2014

A rep from Xotic PC, xoticpc, has responded

“We humbly apologize for any frustration incurred. We have reached out to this customer and are working with them towards a solution.”


Rating 10/10
5/5
2014-08-13

"Fantastic people to work with, excellent customer service. I will be ordering from them again for sure"


Rating 10/10
5/5
2014-08-13

"Usually when I'm shopping online or in a store for most anything, I don't expect great customer service. I started my laptop shopping with some research that lead me to Xotic PC. I then proceeded to post on the forums where I got some great help from the community, but also a direct response from an Xotic PC employee on the forum and direct email communication helping me out. I had many back and forth emails with their customer service rep helping me get all the details I wanted and needed in my new machine. THe ordering process went smooth, and the update emails as my computer went through the phases was oustanding! I can't say enough about the quality product and customer service that Xotic PC delivers to their customers."


Rating 10/10
5/5
2014-08-12

"The service was excellent, I can honestly say that if you buy here you will not be disappointed. The prices and upgrade options make it, at least for me, the best site where you can buy a computer.
Very satisfied costumer
"


Rating 10/10
5/5
2014-08-12

"Bought a Sager laptop from them. i forgot to check a box at checkout about free shipping and free game. no problem. emailed their customer rep and she offered to retroactively take off the amount for shipping and gave me a steam key for another game.
this is AFTER they already had my money. that, folks, is how you get loyal customers who enjoy the experience of shopping with them. oh and their customer reps are super friendly.

it's hard to overstate satisfaction. what a triumph! huge success!
"


Rating 10/10
5/5
2014-08-12

"I have to say the service through Xotic PC has been spectacular to me! The customization allowed for me to get the exact laptop I wanted with every feature i could desire. My laptop truly is top of the line and I couldn't be more satisfied with its overall performance, along with the looks to match."


Rating 10/10
5/5
2014-08-12

"It has been an excellent experience working with XOTIC PC to buy my new Laptop ( Sager NP8278-S). Everything is working great with no issues that I can tell and I am thoroughly satisfied with the purchase and the interactions with all folks involved in the process from start to finish. All the upgrades were done with excellent quality control and both SAGER and XOTIC PC did a wonderful job of making sure everything was tested prior to shipping. I went with XOTIC PC because a buddy of mine said it was the best to work with. And I am so greatful that I chose y'all to go with for my purchase. I will definitely be buying from you in the future. Thank you again XOTIC PC!!!!"


Rating 10/10
5/5
2014-08-12

"Originally was a 1/5, but customer support and their COO reached out to me. He took time to explain what happened, a bug with the current website design (already being fixed) and addressed my concerns with delivery time. A company that puts that much care into its customers will always get my business. Will be purchasing my next device through xotic PC."


Rating 10/10
5/5
2014-08-11

"I purchased my Sager NP8278-S from XoticPC.com back in March. Since that time I have contacted XoticPC for an extended warranty. They were prompt in response and made the whole thing pretty easy. I used their online chat to ask questions and that was a very pleasant experience as well."


Rating 10/10
5/5
2014-08-11

"I ordered my new laptop back in March from Xotic PC. I've got to say it was the most pleasant order placed with an online company. Since I am currently living overseas I got the "deluxe packaging", I was surprised by the box it was put in. The laptop arrived with at least 6" of the packaging on either side if not more. It almost looked a little ridiculous, but was happy since it arrived in perfect condition. After I got everything set up I realized a couple things weren't working properly and got in touch with Xotic PC. It was no problem getting fast and accurate responses to my problems. They even got in contact with Sager for me to have them send out another disc with an app I needed to get everything to 100%. I will definitely be getting any other computers I need in the future through Xotix PC."


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