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  • Xotic PC Xotic PC Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.06/10 8.06/10
    Chance of future purchase: Rating 9.23/10 9.23/10
    Shipping & packaging: Rating 8.83/10 8.83/10
    Customer service: Rating 9.36/10 9.36/10
    Return/Replacement policy: Rating 8.63/10 8.63/10
Rating 6/10

I am happy to change my rating for the quick response and solution to my grievance posted here.
I really Have to thank Lindsey from Xotic to do whatever possible and go in a bit extra to help me out and solve this problem in such a short time. Not only did i get a full refund but had the wiring fees of $25 added to it as well. She was very polite and helpful in every way. Thanks Lindsey!!
Though i wish the entire team is as competent as Lindsey, so that such problems never arise.

I also thank Reseller Ratings for giving us Customers a platform to connect to the resllers. 5 stars to them

My experience has been the worst ever I could possibly imagine with Xotic pc. Not only I did I end up with NO laptop in my hand, I ended with a loss of $150 for nothing.
Whatever their employees say, even though they misguide you , Xotic cannot be held liable for their mistakes. Their words not mine.
I contacted them first through the live chat option which pops in everywhere on a floating window while browsing any laptop on the site. I told them I needed the laptop before 12th of September as I would be leaving the country and if they confirm this ill make the payment only then. After getting the confirmation that the Asus ROG laptop and ROG backpack is in stock and it would be easily delivered before the 12th, I made the order & Yes I confirmed it thrice! The order was made on the 30th August. After making the order I was told the Global anti theft tracking would take three days! So I got it removed and had to go for a stock PC so as to make sure there are no delays.
I made a wire transfer of $2061 and paid extra 25$ so that the payment reaches the same day. After that I followed with them every day to check the progress and was told every time by their employee that it would reach on time as they have the inventory ready on the shelf, they just need a go ahead from the sales department about the payment! On the 9th September I cracked as the my order was yet to be shipped. I was told again by their employees its there in the dock and it would ship today itself. I told them its very important that it leaves today and their employee again assured me that he just checked with the team and everything's in order and the laptop will be on its way shortly.
The next day since I had received no update on my order so I again checked with them and was told its been shipped yesterday! I asked them I am yet to receive any update! I got a lame reason for this to which I said that then hopefully whenever I get the tracking number on the shipment, it hopefully has the 9th Septembers shipping date. On hearing this they asked me for a min to check! and when they did I was told the orders yet to be shipped as they do not have the backpack and will take another week!!!!
I told them to leave the Laptop bag and just ship laptop. I was again given confirmation that the laptop would reach on time. But later they told me that I need to PAY EXTRA for fast shipping.
I was so frustrated I decided to cancel my order. I asked them would I be charged anything for cancelling the order. I was told 'NO' as the laptop is stock and not customized and yet to be shipped. Was relieved a bit on hearing this.
Later upon cancellation was told there will be a 3% charge on the returned amount costing around $65. I told them I was told there are no charges! They told me their employee made a MISTAKE!!!
Further aggravating to the situation they told me later there's a $45 fees for wire transfer. And they don't take the responsibility for Bank checks reaching me!
Overall I lost $150. they've got no credibility over the word they give you and will strip you off money at every step. Gladly I have every chat saved to prove every word written here.
I finally ordered the laptop from another Reseller and got it delivered the next day!

If you still want to do business with them. GOOD LUCK!!!


Rating 10/10

"My experience with Xotic PC has been nothing but positive. The options available when placing the order were exceptional. But the best thing about them was how often they corresponded with me, updating me on the status of the build and shipping process. There was never any question about what was going on with my new laptop or when I could expect it to arrive. When you're anxious to get your new computer, it's extremely helpful to know that everything is being done to get it to you as soon as possible. I ended up paying by check to receive a small discount, and I had several questions throughout the process, all of which were answered clearly and promptly. I highly recommend Xotic PC."

Rating 10/10

"Fast shipping and they fix any problems that arise. "

Rating 10/10

"I bought a Sager NP8268-S gaming laptop from Xotic PC and couldn't be happier with the laptop, the ordering process, and customer service. I had to send it back for a problem with the sound, but it turned out be an issue at my end. Still, they didn't charge me for shipping. The laptop is AWESOME. It handles every single graphic intensive thing I throw at it, and then some, at a reasonable price. "

Rating 8/10

"I received my computer a day earlier than expected. The executioner is a knock out. Everything I wanted from my build. Fast and the graphics will blow you away. I call it my monster. No disappointment here. I did have a small problem with Xotic
with the time it took to build, but once it was brought to their attention they were on it. I was contacted by Josh immediately and he was excellent on solving the problem and making me happy. You won't regret ordering a computer from Xotic PC, pull the trigger and go for it!!!!!

Rep reply posted Sep-26-2014

A rep from Xotic PC, xoticpc, has responded

“We deeply apologize for the concern. We are presently working with this customer and hope to have a update soon.”

Rating 10/10

"Great experience. Good communication, kept me up to date on progress. Great selection of options, and at a lower price than several other resellers I checked."

Rating 10/10

"I recently bought a high end laptop while I was spending a lot of time in foreign countries on business.

Not only was the laptop fantastic, but xotic pc worked hard with me to make the purchase and delivery possible despite the fact I would only be home for 2 days in the months after the order.

I have zero complains with the service nor the product and would easily recommend it to others still searching.

Rating 10/10

"I live in India, so I was hesitant to buy a laptop from the USA, but once I found XOTIC PC, I was convinced that I was in safe hands. Right from the range and pricing of their products, to the heavy amount of customization available, along with the number of already satisfied customers who were always ready to help on the forums, I was sure I would not be disappointed in my purchase from this website.
Sure enough, the XOTIC PC staff held my hand throughout the process of buying and getting my machine shipped, and even followed up with me a few months later about the condition of my laptop. The order was in perfect condition when I received it, with everything I asked for.
I will surely recommend XOTIC PC to anyone who wants a powerful rig at a great price and with amazing and friendly service.
What more could one ask for?

Rating 10/10

"I wouldn't hesitate for a moment in ordering from Xotic PC. Excellent service, sales and technical support. And the best part, my order was a custom machine with exactly the specs that I wanted. I'm absolutely thrilled with my new laptop and after more than 4 months of usage, not one problem so far. This company is in the business of doing great things for its customers. I would recommend them in a heart beat for anybody looking for outstanding sales and service. I will not be shopping anywhere else for all of my future computer purchases. This company rocks."

Rating 10/10

"Had a great experience purchasing from Xotic PC. Plan to shop there again when I am in the market from my next PC and have already referred my friends there."

Rating 10/10

"I needed a high-end workstation type laptop for work and researched multiple vendors. I picked Xotic PC because I liked their selection. When I received the laptop there were some weird issues that I encountered. Xotic PC's support was fantastic and after some troubleshooting the issue was resolved (it was a bad peripheral cable). What I liked most was that they were so friendly and professional. I ended up buying another high end laptop from them 4 weeks later. And I couldn't find anyone else who could provide a lower price for the high end components I was looking for. They have my business for life!"

Rating 10/10

"Got exactly what I intended to pay for.

My ASUS had just come back broken from it's 3rd RMA. Money was wasted, nothing was getting fixed, and I was done with the whole ordeal.

After searching I heard about Xotic and their custom builds. I needed something powerful enough to support my work requirements, and their options all fit the bill.

I ended up with a great laptop that chews through anything I throw at it when doing work (graphics programming), AND it plays expensive games at top settings. Great.

I haven't had any issues, and Xotic has been in contact with me to check and see if I'm still enjoying my purchase (which I am).

I've got no complaints. My next laptop will almost certainly be another Xotic.

Rating 10/10

"It is within my pleasure to report that my experience with XoticPC has been one, if not the most, pleasurable purchase experiences I have ever made. The laptop I had received has performed amazingly and has exceed my expectations in preformance! Furthermore, the interactions I have had with the people of XoticPC, have been astounding! "

Rating 10/10

"Xotic were awesome! Great value, lots of customization options, incredible customer service, and they back their products. They kept me posted while waiting for Sager to ship more laptops and helped get my order shipped quickly before I moved. 10/10"

Rating 10/10

"Very much enjoying my laptop 4 months after receiving it. Everything was exactly as I ordered it, down to the smallest detail. From start to finish, this was by far my best custom order experience for any machine - desktop or laptop - since I got into PCs and PC gaming in 1998. I'm delighted to have discovered XOTICPC and hope to order a new machine from Xotic PC in the future. I also appreciated the extra attention - follow up emails etc, that were spaced out enough to never feel like I was being hounded. This is a rare company really trying to set themselves apart by giving their customers exactly what they want."

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Xotic PC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,445 merchant members.