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Store InformationStore Info
Full Rating Profile
  • Xotic PC Xotic PC Elite Status
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.61/10 7.61/10
    Chance of future purchase: Rating 8.98/10 8.98/10
    Shipping & packaging: Rating 8.80/10 8.80/10
    Customer service: Rating 9.22/10 9.22/10
    Return/Replacement policy: Rating 8.46/10 8.46/10

What is this?

2,685 Customer Reviews

Rating 10/10

"Excellent experience with this company. They were able to expedite my order of a custom-built high-end laptop, communicating the progress constantly to keep me up to date. Will order any/all other computer laptops from them in the future."

Rating 4/10

"My experience with them was okay. Could have been better and their website selection buttons, when choosing this and that needs work in one particular area. Shipping and Free Items, if any free stuff is advertised with the product you want to buy.

My laptop was advertised with a free game and free shipping. While the game had a button/selection list the free shipping didn't. To get both, they said you had to put it in the comment section of your order.

Okay, so I did that, for the game, I forgot to do it with the shipping. So I get charged $28 I believe. But hey at least I remembered to put the "Free game" in the comments section, so I should get that... right? Nope, no free game either. I had to email them for the free game, which I did get.

That leads me to wonder, if I even did the "Free Shipping" in comments section, would I have gotten it? I doubt it, so they disappoint me there.

Then their "certified technicians" didn't properly install everything on my laptop. One was drivers for the mouse-pad, the scrolling didn't work but since I'm a computer enthusiast, and fixed the issue, guess that makes me better than theirs? :)

Well, if I ever order another laptop, I doubt it'll be through them, since I can't trust how they do the free stuff.


Josh, the COO, contacted me shortly after the initial review went up, took me a few days to get back with them. They offered to refund me the shipping of $28. The process through them was quick but it did take 7 or 8 regular days for it to show up on my online statement. The time delay is more credit card company and not XoticPC. Process started on a Tuesday (April 22) and showed up the following Thursday (May 1) or Friday (May 2), forgot to check on Thursday.

They also offered other compensation too but I declined and and suggested they fix the system and he said they were in the process of updating/redoing the website, so it seems it'll get fixed.

As for the drivers for the mouse pad, as I explained via email and will here, the drivers were on the CD that came with the laptop.

Changed a couple of stars for the better.


Rep reply posted Apr-18-2014

xoticpc, Xotic PC rep has responded

“We are sorry to hear about the frustration. We list on our website to select the promotions and put into the comments section to ensure that these promotions do not get missed. We apologize that we did miss a promotion and we would have gladly helped had we been contacted. As far as the driver issue, we have no control over when Microsoft releases updates to the OS and anytime these happen it can impact the drivers. We have a fully trained support staff that can be reached via email, phone or chat that can help out with any of these issues. We have tried to contact this customer several times via email and phone and have not heard anything back. We would gladly help at anytime.”

Rating 10/10

"It took around one month for a custom built item of high quality with a carbon fiber wrapping. Reasonable, right?
Naturally, I'm going to appreciate such an item (being the most powerful piece of equipment I've owned yet), so I'm a bit biased. But regardless, bravo XoticPC, bravo!

Rating 10/10

"Very happy with my ASUS laptop that XoticPC customized. There are so many options for upgrades/replacement components when building your own order. They replaced my CD rom with a SSD (as boot drive), which turned out to be a great decision... this thing flies! The only thing about the customization was that the cd-rom drawer looks like it is not closed all the way due to the custom SSD that was installed there (small gap of a few mm). XoticPC contacted me to confirm that this cosmetic flaw would not be an issue for me. Customer service was very good throughout, with email updates at each step of the order/build/ship process. The price was also reasonable, fair for what you get."

Rating 10/10

"I was very pleased with my purchase. I was nervous in the beginning, but that quickly left as I received email updates as the build progressed. Everything was perfect! Xotic PC is first class! I will use again.

Michael LeCoq

Rating 10/10

"I ordered a Sager laptop from XoticPC after researching several different options. The support and sales staff were amazing! They promptly answered all of my questions clearly, and made my decision much easier. Very easy to work with, and the service was prompt. I received my laptop in a short amount of time, and their tracking features are great as well. Overall it was a very nice experience, and I will definitely consider using them for future purchases. "

Rating 10/10

"Could not have asked for a better site to get my laptop. Easy to use great deals and excellent customer service. Bought my GT70 for Christmas got there in around ten days. I will being using Xotic again for any future purchases. "

Rating 10/10

"The short version is: It's awesome!

The longer story goes like this:

... Once upon a time, a customer purchased a laptop online and after several days of waiting he was informed that the company had run out of inventory and couldn't fulfill his order. Disappointed, the customer sadly carried on with his old laptop, barely able to play Battlefield 2 on the lowest graphics settings. Several months went by during which the customer slowly got over the pain of the disappointing experience with the company and when his old laptop began to sizzle and pop, he decided to give the company another chance. After all, their prices were so low and the machines they offered were so nice!

Bravely, the customer filled out another order form, checked his bank account to ensure he had the funds, and submitted his order. He waited on the edge of his seat for a response, hoping against hope that this time his order would get filled. For several days he was a nervous wreck, constantly refreshing his inbox, waiting anxiously for confirmation of shipment. It took a while, but finally, one day, he got what he so desperately wanted. Order confirmed and shipped!

Filled with glee, the customer copy/pasted the shipment code into Google and waited again for the carrier to update its records so he could see where his beloved laptop was at that very moment. As the days went on, the customer was torn between the agony of delayed information and the ecstasy of updated records as his Sager traveled across the country. Then, the joyous moment occurred. It arrived!

Screw the unboxing video! Screw the scissors! The customer ripped open the packaging with his teeth and left only the bubble wrap for his kids to play with. Once the beautiful machine was freed from it's cardboard prison, he lovingly plugged it in and gave it the 110V of power it so richly deserved. A Barry White CD played in the background. It was on.

Finally, the customer and his Sager were joined and they began a long and fulfilling journey through the many adventures of the internets. Not only could Skyrim be played at higher than 5 FPS, it could have the anti-aliasing turned on! Not only could ArmA 3 start, it could be modified. There was storage space to spare. There was dedicated video memory! It was beautiful.

Until one day. One day, the fan began to growl. It started as a slight groan and grumble and over the weeks grew into a persistent grind. At first the customer ignored it, but as it grew more and more incessant, he began having to tap the fan to reset the grinding. After a while, even the tapping wouldn't make the chainsaw-like abomination stop. The user was distraught. His beautiful and powerful machine had a flaw.

Desperate to restore his precious to it's former glory, the customer contacted the company again to see if by any chance the warranty would cover a replacement part. Anxiously, he emailed the support address and waited. It didn't take long for a response. Yes! And not only would the company replace the part, but they even offered to simply send it in the mail and let the customer replace it himself! What sort of black magic is this!? A hardware company that allows- nay, encourages its customers to open up and repair their own machines!?! It's so beautiful.

When the replacement fan arrived, the customer took his injured machine into his office and gently removed the panel covering the fan. Delicately, he unscrewed the heat sink and the fan and unplugged the wires connecting the fan to the motherboard. He lovingly removed the offending fan and set it aside, then turning his attention to the new, shiny fan, he tenderly placed it into the void left by it's predecessor. When all the wires were tucked away neatly, the customer closed up the panel and nervously turned on the power once again. The only sound he heard was the gentle hum and whir of his brand new fan quietly doing it's job and keeping his precious machine cool.

In the months since this surgery, the customer and his machine have pwned many noobs and have modded many maps. Skyrim is now free of the tyranny of the Empire and the Thalmor. Corporal Kerry has not only escaped Altis, he's helped others do so as well. So long as the customer and his machine have each other, there's nothing that can stop them.

The End.

Rating 10/10

"I received great advice from XOTICPC when I was looking for a new laptop to dj with. I consequently ordered a Sager which was completely setup the way I wanted. I actually received the customized laptop much sooner then I expected.
XOTICPC is now my go to supplier for my next customized laptop.
Vince G

Rating 2/10

"I just purchased the GT70 Dominator. It arrived, and I had it out of the box for a few mere hours, when I got the system failure screen TWICE. I called XoticPC, and not only did they not help resolve my issue, but they refused to exchange the computer since it had been shipped more than 15 days prior (I live overseas and use a military APO/DPO address). The service guy had no idea what to do to troubleshoot the problem. Later the same night, I got a third system failure message. In the end, one problem I discovered was that they installed a Windows XP driver for the webcam. I still don't know what caused the system failure messages. In the end, I reinstalled the operating system, and all seems to have worked out. But, buyers beware that XoticPC has really poor customer service. I will not be a repeat customer.

Response to XoticPC's response: the service agent had no idea what he was doing. He tried to troubleshoot one thing but had no idea what else to do or try and proclaimed the computer fixed. He told me I would have to deal with the manufacturer regarding the warranty even though I had the computer in my possession for mere hours, because it took longer than 15 days to ship to me. The sales agent admittedly tried to offer assistance, but in the end, he could do nothing because I didn't happen to note the error numbers on the multiple system failure messages. He told me that system failure messages weren't a big deal, but I felt differently about my brand new custom-built computer. As noted above, when I hung up with XoticPC, the webcam wasn't working, and a third system failure message later appeared, so clearly it was NOT fixed.

The COO reached out to me after my complaint and wanted to try to resolve the matter and offered to exchange or accept the machine for return. Because an exchange would take more than 2 months due to where I live, I declined. He offered me some game codes, but I don't play games, so I declined. In the end, I was extremely disappointed by the response I got from XoticPC when I called for help that first day as they disregarded my concerns. Now that I have the operating system reinstalled, everything seems to be working fine, and the computer is really fast. I don't know if there is any lasting damage from the system failures. Even if not, that doesn't change how they treated me when I called for their help. I have no confidence in their customer service, and I will not purchase from XoticPC again.

+ Read user comments
Rep reply posted Apr-15-2014

xoticpc, Xotic PC rep has responded

“We are sorry to hear of this concern. The customer called in after the machine had arrived. They called and spoke with a support agent who diagnosed the problem and there were no more errors. The customer was still weary about the product in which we informed them that it was still covered under warranty and at any time would be allowable to send in for repair. The customer wanted to exchange out the computer for a brand new machine. It was outside our return period so in the process of speaking with someone about waiving the policy the customer hung up. They called back in to speak with a Sales Advisor who again walked through the steps and found there were no issues with the machine. Even after the COO reached out to offer assistance the customer refused to work with us. We are always here to help in anyway we can.”

Rating 10/10

"I ordered a Sager laptop in December from XoticPC. The laptop works great, shipping was quick (3 weeks from Sager warehouse to Xoticpc for testing then from Nebraska to Indiana) And the customer service is prompt and helpful. I could not recommend this company more and will be purchasing other computers from them in the future."

Rating 10/10

"I ordered MSI GE60 from XOPTIC PC. I received my laptop in about a week from the order date. Their staff is very friendly and their customer service is great."

Rating 10/10

"I am extremely happy with the laptop I purchased from XOTIC PC. They sent me updates at various points in the build process which was great. They also were very responsive to questions via email. The experience exceeded my expectations. The laptop I bought is perfect for my job, it's lightweight and fast. Very happy!"

Rating 10/10

"I LOVE my new system, an MSI laptop.

It has all the speed and memory capacity to do the development work that I need to do. Right now I routinely run 2 virtual Windows 2008 R2 Server machines and less frequently a virtual Windows XP machine or a Windows 7 machine. My computer has sufficient resources to run all 4 VMs and still use Visual Studio on the host.

The portability is great. I copy some files from my network to the machine, unplug and go. Wonderful for travelling and continuing to work productively.

The one disappointment was not with the machine itself but the port replicator I got. It's nothing more than a USB hub. I need to run 2 external monitors so the device is not useful. Right now I'm using a Lenovo port replicator and it does the job for me: has 2 video ports, many USB ports, and only requires a USB connection to the host. That's what I wanted with this computer. But this is a very minor annoyance and I have a solution in place.

The power and portability are working just great for me.

Rating 10/10

"Hashed out some Price Match w/ XoticPC to get a GREAT DEAL!!! It took a bit, but like anything worth it it always will. Needed my rig before May WITH a Custom Carbon Fiber Wrap on it and they hooked it up to make sure it is here BEFORE May!!! Kudos to the entire XoticPC Team and Staff for putting up with someone trying to get the best deal possible with questions and concerns as well. (Over 50+ Emails sent/received). Special Thanks to Josh and Derek! GREAT Service! "

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