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Full Rating Profile
Xotic PCCoupons
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.44/10 8.44/10
    Chance of future purchase: Rating 9.56/10 9.56/10
    Shipping & packaging: Rating 9.46/10 9.46/10
    Customer service: Rating 9.78/10 9.78/10
    Return/Replacement policy: Rating 9.33/10 9.33/10

What is this?

1,834 Customer Reviews

Rating 10/10
5/5
modified review posted

"Easy to use site that allows the perfect degree of customizability. I needed a faster hard drive for my database applications, and I was able to use their ordering system to select the perfect combination of options. Fast delivery with regular email updates on the fulfillment progress. I would highly recommend them for any purchase."


Rating 10/10
5/5
modified review posted

"Excellent customer service throughout the purchase process."


Rating 10/10
5/5
modified review posted

"After several years of being a Dell/Alienware customer, I was happy I switched to Xotic PC for my new laptop. Not only were there countless options to choose from, but the price and quality of my new system could not be beat.

I will absolutely be ordering future systems from Xotic PC and have already recommended them to friends who are looking for a new system themselves.
"


Rating 10/10
5/5
modified review posted

"XoticPC asked me to write this review & I always ignore such requests, in addition to the fact that I don't usually visit sites for ratings, but the level of service I received from them was beyond my expectations & I felt that I owe them writing an honest review.

I bought an Asus gaming laptop from them and 6 months later I bought another laptop, so it's not a 1 time experience.

It's amazing how their site allows you to customize laptops that aren't available in the config you want from the laptop vendor & on top of that, they'll run a free stress test on the laptop to make sure everything is performing properly & no dead pixels are there! This means less hassle with RMAs & after-sale support since the machine has been checked pre-shipping.

They also have a packaging option called White Glove which is a kind of foam, preventing shock damage to the laptop when in transit to your soon-to-be happy hands.

I had a problem with ordering the 2nd laptop & they were more than helpful & made sure I was satisfied. It felt like being hugged by a Care Bear *__*

In a nut shell: I love these professional geeks.
"


Rating 10/10
5/5
modified review posted

"Texas Customer
Very pleased! A misunderstanding in the billing: was cleared up & the order was delivered early: & a fine, customized machine is in my hands. I refer others to the site, for the ease of customization & price, there's none better. Soon I'll order another machine-since their site & system offers the best!
"


Rating 2/10
1/5
modified review posted

"I was extremely dissatisfied with the service of Xotic PC. I ordered a laptop with an SSD as the only customization. I will say they did a great job of keeping me updated with emails about where my order was in the process. However, just about every time I read one of these emails, I was told it was going to be another 3-5, 6-8, or 9-16 business days before my order would move along into the next phase of processing. I read through everything very carefully before placing my order and I never saw anything about the ridiculous amount of time it was going to take for them to process and ship my order. Almost three weeks after I placed my order I received an email saying one of my parts was currently unavailable and it would be 6-8 business days before they would have the part. This was on top of the 9-16 business days I was going to be waiting for my order to move from phase 2 to phase 3 anyway (out of 5 phases before being shipped). This meant I would have been looking at a minimum of 6 weeks, likely more, before even having my order shipped from the date I ordered it. I ended up cancelling my order (after much time spent on the phone trying to convince them I wanted to cancel my order and get a refund instead of continue to wait several weeks). I ordered the exact same laptop and SSD from Amazon and had it delivered to my door less than 48 hours later for a few dollars less than what I originally paid to Xotic PC (I know, it was stupid of me to not do that in the first place!). I was told it would take 3-5 days to issue my refund from Xotic PC. It has been 7 business days and I still do not have it. I have emailed customer service asking them to confirm it was issued or would be very soon, and three days later I still have not heard anything from them. I definitely do not recommend ordering from Xotic PC unless you are willing to wait over a month, closer to two months, for a simple order.
UPDATE: The company did contact me to see if there was "anything they could do for me" and tried to explain themselves as a company. However, my opinion is still the same. They offered me a free gaming code but I am not a gamer. I would have much preferred a FULL refund instead.
"

modified review Rep reply posted Jul-08-2014

xoticpc, Xotic PC rep has responded

“We are very sorry to hear of this concern. We try to make every process very transparent on our website. This order was paid via the cash discount option, which can take up to 21 business days for a clearing time to ensure payment is validated (as was also listed on our website). We were consistent on our updates to this customer. The order was moved past the clearing stage in 12 business days. We were currently out of one part on the the customers order and updated the customer on it. It took one day for the part to come in and then the order was cancelled. We are in the process of working with this customer for feedback and anticipate a update.”


Rating 10/10
5/5
modified review posted

"Happy with the laptop so far, no issues to report (knocking on the wood). Couldn't tell that the laptop went through the hands of the builder and was actually opened for modding, looked pretty much brand new in factory wrap, no marks on scratches on screws or anywhere. Top notch job.

Liked the way XoticPC provided continuous build status updates via email, and how all my questions were addressed by their support staff on chat and via email.



Most definitely for my next system will use their service as well, recommended Xotic PC to my friends already.
"


Rating 10/10
5/5
modified review posted

"I had run into some problems with payment when I had ordered my computer but the staff of XOTIC PC was a great help and got everything in order. I'm very satisfied with my order and the service that I received."


Rating 10/10
5/5
modified review posted

"Xotic PC delivered a solid product in a reasonable amount of time (given the nature of the customization process) and at a good price. Xotic PC had a little difficulty with my payment, but was quickly resolved by their customer support. If I am in the market for a high-end laptop in the future, they will be at the top of my list to check out."


Rating 10/10
5/5
modified review posted

"There were some bumps in the road but with a excellent customer service and a high end customer satisfaction all the dark clouds disappeared.Thank you."


Rating 10/10
5/5
modified review posted

"XoticPC has an amazing customer service team, I've purchased 3 laptops from them now and am about to purchase another one. The team is friendly and cooperative and willing to work with their customers to solve problems and to keep them happy."


Rating 10/10
5/5
modified review posted

"We were looking for a gaming laptop, and my son suggested Xotic PC. They recommended a specific model, which fully satisfied our requirements. It is the best gaming laptop we've ever had. We needed it by a specific deadline due to travel plans, and Xotic PC had the laptop shipped & delivered in sufficient time for us to set up the software we needed."


Rating 10/10
5/5
modified review posted

"I ordered a customized Asus Zenbook from this website, and the service was phenomenal. An online service representative answered all of my questions through web chat as I was browsing the website to find a computer that best fit my needs. He also asked me important questions that helped my decision process, which was more than I could have asked for. After several conversations with him, I bought a computer customized precisely to my needs. I could not be more satisfied. The payment verification process was thorough and safe. I highly recommend this website for everyone, for I could not imagine buying a laptop from anywhere else after this experience. Months after my purchase, they still took the time to follow up and make sure I was still satisfied with my product. The first class quality customer service from this website is refreshing. I can't say enough about Xotic PC. "


Rating 10/10
5/5
modified review posted

"My experience with XoticPC was really great. I have ordered a laptop for myself and was very happy with communication from the team. Everything was done in a timely manner and I was receiving updates every step of the way. The package arrived undamaged and packed very well. I did have an issue of my Internet connection dropping every couple of hours and after contacting XoticPC my problem was solved. Really great team of people who strive to make it perfect for you. I really appreciate those guys! Definitely will come back and highly recommend to people who are thinking about buying computer from them!

Regards,
V.D.
"


Rating 10/10
5/5
modified review posted

"If you're a "gamer" moving around from place to place, a "gaming" laptop is a convenient thing to have so I decided on a set of specs and started searching.

XoticPC by far was the best in terms of price and quality, not to mention customer service. Best of all though, is the customization they offer. Other resellers simply don't put in as much effort as XoticPC. They aim to get you what you want, how you want it, and for the best price. With XoticPC, your machine wont be just another model, same as a million others, it will be your very own, one of a kind, customized machine both inside and out. Additionally, they offer some nice free stuff (not the junky free stuff you might expect).

Every step of the way there was someone who knew what they were doing, just waiting to help you resolve whatever problem came up. Customer support was friendly, and they even offered to split up payments if necessary.

It's been about a year now and I can say that my machine still runs like new. I couldn't be happier. Should I need another in the future, XoticPC is the first place I'll look.
"


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