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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Xotic PC Xotic PC Elite Status
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.03/10 8.03/10
    Chance of future purchase: Rating 9.45/10 9.45/10
    Shipping & packaging: Rating 9.03/10 9.03/10
    Customer service: Rating 9.65/10 9.65/10
    Return/Replacement policy: Rating 9.27/10 9.27/10

What is this?

2,426 Customer Reviews

Rating 8/10
4/5
2015-07-12

"I had ordered a product on backorder and wanted to cancel right after learning the product wouldn't be coming in anytime soon. The refund was taking a while so after reaching out, a customer rep contacted me and resolved the issue.

More updates on what's going on in the future would be appreciated, but customer service was very friendly. It's obvious that they care about customer satisfaction."


Rating 10/10
5/5
2015-07-11

"Hello All,

I don't normally do reviews for all but thought to do for XoticPc as received great support during the purchase of the product np9752. I wanted to get a good laptop which has latest configuration, which can last long and I can use for business and for gaming after work. I waited too long, and saw np9752 coming! I looked everywhere for pre-order, browsed couple of sellers and than found XoticPC having lowest price among all! As this was first purchase I also looked for their ratings from buyers, and found them satisfied.

I contacted them through chat, and got in contact with Jason. From the beginning to end of putting the order, Jason helped me a lot and I really appreciate that. There was no time I had to wait long for him. While he was away I got sudden support from other Sales person available.

Payment process was very smooth, got very detailed steps what would be next after payment went through.

Also I had many concern after putting the order, and got very nice prompt support.

After payment it was the wait game, and to my surprise I received the product a day before it's schedule time, couldn't be happier more than anything. Shipment was good and well packed.

It's been ~6 months and np9752 is running very well. I got contacted from XoticPC to check how is the things with product.

I strongly recommend XoticPC for buyers like me. This was my first experience with them, and I am really happy.

-- Satisfied Customer"


Rating 10/10
5/5
2015-07-11

"I purchased the Sager NP6679 and could not be happier. The entire process, from picking out the computer, to receiving it was rather quick and painless. I liked the fact that they call before your order is fully processed to make sure everything is good to go and answer any questions that you have especially when this was my first custom laptop that I have ordered. The laptop took a week or two but it was definitely understandable being that it was custom made and well worth the wait. I do recommend XoticPc for any of your custom PC needs!"


Rating 10/10
5/5
2015-07-10

"Xotic PC made my PC buying experience extremely painless. They send emails as they work through each step in the process. The product arrived when it was suppose to. Perfect service for me. "


Rating 10/10
5/5
2015-07-09

"I ordered a 14" Gigabyte machine from them with a variety of upgrades. The machine itself was delayed by the manufacture, despite the wait XoticPC kept me in the loop the whole time. Once the did receive the machine they got quickly to work and I received constant emails stating where they were at with the custom work. Everything they touched works well and I am a happy customer. Will go back when I need another machine."


Rating 10/10
5/5
2015-07-08

"Payment options were better than the Sager site, and the staff was very helpful. Will definitely be using in the future. "


Rating 10/10
5/5
2015-07-08

"Ordered a MSi, with a slick dual fan system that lets this laptop pack a punch! Some of the best customer service I've experienced online, was in contact with me as soon as I asked them a question related to the products, helped me with every stage of the order. Never once doubted in the security nor the friendliness of those who had helped me. Already recommended to my gaming buddies, would buy again in the future!"


Rating 10/10
5/5
2015-07-07

"My buddy recommended Xotic PC, and I am so glad he did. Everything from the order all the way to delivery was very easy to follow, and the computer runs really well. I am coming from a Mac, and this was such an upgrade. This computer handles everything I throw at it, basically Skyrim and Netflix, with ease. I would absolutely buy from Xotic again. The customer service was fantastic, and they even called to clarify issues with my order!"


Rating 10/10
5/5
2015-07-07

"I would like to share my Xoticpc experiences. I bought my 1st Sager from them in 2005. Every 11/2 to 2 years I buy another. I keep coming back to Xoticpc as their online ordering service and customer care is unparalleled (Believe me I have looked) Online ordering assistance, with explanations of subtal differences between components and models, fitting you and your needs to the computer you want. Great seller with great after sale service."


No Avatar

Eagan, MN
Rating 10/10
5/5
2015-07-07

"This being my first gaming laptop I've ordered through Xotic PC has been nothing but positive. Their attention to service is deserving of all 5 stars. I received a call after ordering a laptop on backorder to confirm the order is what I wanted (without OS) and confirm billing. I was also pleased to find Xotic PC active on NotebookReview. Xotic PC would be an example of a good business model."


Rating 10/10
5/5
2015-07-06

"Xoticpc was amazing. I ordered a Sager, and the experience with them was much better than through the previous machines in which I went straight thru Sager. Not only was it ordering process smoother, it was cheaper, and there was more customization options. Also, when there was an issue with my PC, they were very quick to get it repaired and kept me highly informed the entire process. Will definitely be telling family and friends about Xoticpc."


Rating 10/10
5/5
2015-07-06

"Great shopping experience. No problems placing the order. The laptop that I purchased (Sager NP8651) has met my expectations and then some. I was able to use Xotic PC's chat support to help answer some questions that I had. The chat agents were knowledgeable and courteous. I would recommend Xotic PC to anyone!"


Rating 10/10
5/5
2015-07-06

"cpnvient great prices and a great product Lol ik thats simple but its true i enjoyed my process of ordering through xoticpc and i can tell by communicating with them and watching/reading other reviews along with my own experiences with them they're passionate about what they do. i had order a sager laptop from them to replace a lenovo y50 that i had gotten from newegg and im very pleased with it"


Rating 10/10
5/5
2015-07-04

"I've ordered gaming/development laptops from Xotic PC at least four times now; I keep coming back because they offer as wide and customizable a selection of such laptops and components as I can generally find anywhere at prices at least as low as I can generally find anywhere, as well as service that's attentive and easy to work with. All the laptops I've received from them have been in good conditions and have been workhorses for years. Shipping has been fast the last couple times too; I seem to recall one or two of the long-ago orders taking a couple of weeks or more, but I'm not surprised for that to happen occasionally when ordering just-released niche components."


Rating 10/10
5/5
2015-07-03

"This website is the reason im a pc gamer i got my first pc from here and it was delivered very fast if i do say so myself. The customer service is outstanding and is very fast and responsive responding within the same day or the next. It was also the best shopping experience because i could find deals that where miles better than directly from the seller website. "


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Xotic PC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,847 merchant members.