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Stores > Xotic PC

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Store InformationStore Info
Full Rating Profile
  • Xotic PC Xotic PC Elite Status
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.10/10 8.10/10
    Chance of future purchase: Rating 9.48/10 9.48/10
    Shipping & packaging: Rating 9.11/10 9.11/10
    Customer service: Rating 9.65/10 9.65/10
    Return/Replacement policy: Rating 8.99/10 8.99/10

What is this?

2,579 Customer Reviews

Rating 10/10

"I've ordered five different systems from XoticPC, two gifts and three for myself. All have worked beautifully (and continue to work now). This is one of the few companies, in my experience, that doesn't preload crapware to bog down the system; instead, they streamline it and deliver an excellent machine ready to use."

Rating 10/10

"Ordered a MSI gaming laptop. About a week later, I was notified that the model I ordered was discontinued, and they offered me two comparable models, or the choice of a refund. I selected a different MSI model, the GE-62 Apache Pro, with two SSD's. They quickly go the order going, and the build time was pretty quick.

I received the order, and it was well packaged, and undamaged. I could tell that the tech who worked on it actually cared, as there was ZERO external evidence of the laptop being opened. I did get what I paid for though, so I know they swapped drives per my order.

All communication done with them was through email. Their responses where fast and detailed, and overall very professional. They answered all my questions.

Overall, perfect score from me! I highly recommend XoticPC if you're looking for a custom gaming laptop. Next time I need a new laptop, I'm going right back to Xotic.

Rating 10/10

"Order placed on 12th Aug for NP8651. After placing the order i mailed Jason, since he previously replied my inquiries. Jason mailed me the next day that np8651 was in back order till Aug 25th. Since my uni starts from Aug 24, I needed a laptop before that, so I upgraded my order to NP8652. Next two days of weekend so no update. Susan from xotic pc called me to verify my billing info. Received updates about the builds through xotic pc. Shipped on 19 Aug. Delivered on 21 Aug. Before ordering i have gone though most of the review and was worried about any potential problem with my new laptop. dealing with sager would have been painful. Fortunately my laptop has been perfect out of the box, I have added a Samsung evo 850 500gb m.2 drive in it, so it performs really well. The build quality is also very good.
Jason, Hutsady, Trisha from xtotic pc has helped me in different times with my buying. Big thanks to all of them and hope they keep up their good works.

Rating 10/10

"Fast, affordable, convenient. Their customer service is prompt to reply and their detailed tech specs let you know pretty much exactly what you're paying for. If you're not interested in flashy stuff, you can just skip it and save money on your order. Some of their builds even have options for reducing the price. Probably the best website to buy a laptop on."

Rating 10/10

"I ordered an ASUS ROG gaming laptop from XoticPC and am thoroughly impressed. Despite issues that had little to nothing to do with XoticPC, they had great customer service. When there were delays or setbacks due to hardware failures, they bent over backwards to get my PC to me in a timely fashion as I was leaving the country. On the Performance side, I couldn't be happier. I've run a number of games including the latest high demand FPS's such as the BETA for SW Battlefront. All run flawlessly. "

Rating 10/10

"I ordered an Alienware 15.
The people were very professional and pleasant and the laptop was delivered on-time and carefully packaged.
The laptop has performed beautifully and I would not hesitate to use Xotic PC again.

Rating 10/10

Xocit pc was great, got a killer deal on the laptop I wanted. Their customer service was great. I liked all the emails I got along the way, updating where my computer was at during their shipping process.
I would recommend them to anyone looking for gaming pc's or laptops.

Rating 10/10

"I ordered an Asus gaming PC from XoticPC. Customer support was great, they were very thorough, and keeping me updated throughout the process. Each customer support person is matched up with you, and they email you periodically to keep you updated on the status of your PC. I told them I needed my Asus by a certain date and it arrived 2 days before that so I'm happy with their service. Would definitely use them in the future as they have lots of customization options other PC resellers don't have."

Rating 10/10

"Does a fantastic job! I got a great laptop and everything works fine."

Rating 10/10

"I ordered an Asus GL551JW-DS71 laptop from XOTIC PC on August 11th, 2015. I was extremely satisfied with how easy it was to order from XOTIC PC, and the great service that was delivered! I had a few questions regarding my order (duties, taxes, etc), and the customer service staff were both quick and helpful in answering my questions. As for the laptop itself, it works wonderfully, it's clear that the XOTIC PC staff worked on it with great care and passion. I would not hesitate to order from XOTIC PC again in the future! Thanks XOTIC PC!"

Rating 10/10

"The quality of the hardware is worth every penny I spent on the PC. The value for money is really high.
Plus the customer care response time is really good. They did a follow up to find out how I liked the system, which is nice.

Rating 10/10

"When it came to purchasing my first laptop I was very weary. I did my research on various websites, from various companies like iBuyPower, HIDEvolution, Cyberpower PC, etc. When it came down to my final decision, Xotic PC was my go to company. They offered the most options and discounts on my MSI GT80 Titan-263. Throughout the whole process of them building my system, I was always contacted and enlightened on what stage my laptop was in. They have an awesome support team as well as build team. I have had my laptop for two months now and it is outstanding performance wise. The FPS I get as well as the cooler temperatures, are really noticeable from the extra work they have done. I highly recommend going through their company to get your computer needs/wants!"

Rating 10/10

"The first msi laptop I ordered from xoticpc went out of stock from msi before xoticpc could get one for me. xoticpc offered free rush shipping on a different laptop of my choice in order to make up for this. I was very happy with their customer service and would order from them again."

Rating 10/10

"Xotic pc is amazing. They kept me up to date on the status of my order and worked very quickly on getting it to me. I will definitely recommend them to my friends and shop from them again in the future. "

Rating 10/10

"Good price. Good quality. Good sales. Good support."

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Xotic PC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,677 merchant members.