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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Xotic PC Xotic PC Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.53/10 7.53/10
    Chance of future purchase: Rating 9.14/10 9.14/10
    Shipping & packaging: Rating 8.91/10 8.91/10
    Customer service: Rating 9.36/10 9.36/10
    Return/Replacement policy: Rating 8.41/10 8.41/10

What is this?

2,637 Customer Reviews

Rating 10/10
5/5
2014-04-29

"Great service--they've been very attentive and have followed up with my order to make sure I've had no issues with my system. They really care about their customers and selling good products."


Rating 6/10
3/5
2014-04-29

"Had to cancel an order after waiting 3 weeks for a computer because they no longer had that model. After canceling my order it took 2 weeks to get my refund and only because I called customer service after 1 1/2 weeks. They also tried to charge me their wire transfer fee for canceling my order when it was their fault for not having the product.

All in all, I wasted about 5 weeks dealing with them and it cost me money. Their customer service is horribly slow after they have your money.

Edit: Xotic reached out to me and did everything they could to fix the issues that I have had with my order. The customer service department apologized for all of the problems and explained that a number of the problem were on the manufacturer's side. They genuinely wanted to address and resolve everything. Because of this greatly appreciated effort I have changed my rating.
"


Rating 10/10
5/5
2014-04-28

"They were fast to answer any of my questions and helped me through the whole process."


Rating 10/10
5/5
2014-04-28

"XoticPC is great they helped me with my laptop and kept me informed during every step of the process. They also offered cheaper prices than most other sites I looked at. I strongly recommend using their site."


Rating 10/10
5/5
2014-04-28

"I have 0 complaints about this company. Also the customer service from xotic pc has been the "best" compared to "every" other company I have ever had to deal with. If you have an issue or are confused about something they will respond to your email relatively quickly compared to other companies."


Rating 10/10
5/5
2014-04-28

"Extremely satisfied with my new Sager gaming laptop. Customer service was excellent and having the step by step update on the laptop was good. Already have recommended to friends. "


Rating 10/10
5/5
2014-04-28

"The service was incredible. The follow-up was satisfactory, the system is great and the price was affordable. I really plan to make business with Xotic again in the future. Maybe some upgrades, if possible (I don't know if you offer these kind of services, but if you do, I´m definitely interested) and new purchases.
"


Rating 8/10
4/5
2014-04-28

"Home computer from Xotic - great customer service, timely follow-up, customized to my specs - would highly recommend and would use them again."


Rating 10/10
5/5
2014-04-28

"Top notch sales professionals and customer support. Always very timely with their replies, and super helpful. I am in love with my laptop, it is absolutely perfect."


Rating 10/10
5/5
2014-04-26

"I am extremely happy with the Sager I purchased from Xotic PC. I've been using it for several months now and have had no issues with it whatsoever. The configuration options that Xotic PC offers are great and I will not hesitate to purchase from them again in the future."


Rating 10/10
5/5
2014-04-25

"I ordered the Sager NP7355 (Clevo W350ST) Laptop with a few upgrades, including a medium sized SSD and 1 terabyte hard drive. This being the first time I ever ordered a laptop in general, I was a little worried putting so much money down at first. However, after receiving my laptop and working with it for so long now, I am definitely very pleased.
The service was quick and definitely very effective. I was contacted right away about any status changes and about any actions that were required from me. The staff at XOTIC PC have proven to be very cooperative and helpful, and I will definitely be buying more from them in the future.
"


Rating 10/10
5/5
2014-04-25

"Xotic PC offered an impressive number of options for my laptop, and delivered as ordered at an excellent price.

The few times I have been in touch with support, they have responded quickly and been very helpful.
"


Rating 10/10
5/5
2014-04-25

"Bought a MSI GE60 and am extremely satisfied with the speed and customer care that they showed. Followed up with how I was enjoying my laptop several times afterwards and I am quite satisfied with everything."


Rating 8/10
4/5
2014-04-25

"There were a few hiccups with my order. Even with the errors that occurred during production I received my PC in perfect condition. It works great and I am very satisfied w/ its performance so far. I recommend that everyone looking for a custom PC to go through XoticPC."


Rating 10/10
5/5
2014-04-25

"Wow. Nothing else. Their service was quality and spot on and the product itself was powerful. Great support and tech help.
Highly recommend for gamers!
"


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Xotic PC is a merchant member
Xotic PC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,638 merchant members.