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RatingsRating
Store InformationStore Info
Full Rating Profile
Xotic PCCoupons
    • Address: 4000 Lowell Circle Lincoln, NE
    • Contact: service@xoticpc.com
    • Phone: 402-466-2090
    • Customer Support: 877-289-9684
    • Business Hours: 8:30-5:30 M-F
    • Fax: 202-478-2870

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.98/10 7.98/10
    Chance of future purchase: Rating 9.25/10 9.25/10
    Shipping & packaging: Rating 9.11/10 9.11/10
    Customer service: Rating 9.54/10 9.54/10
    Return/Replacement policy: Rating 8.22/10 8.22/10

What is this?

2,089 Customer Reviews

Rating 10/10
5/5
modified review posted

"Extremely good customer service and product. Very rich market choices, I bought a Sager NP9370 / Clevo P370EM with HD7970 for my brother and I'm very impressed with the quality and never had bluescreen. 5 out of 5 for Xotic PC!"


Rating 10/10
5/5
modified review posted

"Excellent customer service during order process and company followed-up after order recieved to insure everything was ok! The custome build took a little longer, but worth the wait - laptop (Sager NP9150) is outstanding - a great gaming machine."


Rating 10/10
5/5
modified review posted

"Very good and professional company with great customer support. they always answered emails very quickly and when i called they handled the situation very well. "


Rating 10/10
5/5
modified review posted

"Great service. My laptop shipped quickly, got to me in a reasonable amount of time, and works wonderfully. They did everything they said they would do, and have been nothing but timely and helpful in their correspondence "


Rating 10/10
5/5
modified review posted

"Xotic PC followed up on a Sager NP9170 laptop I purchase and below is my response. The person who followed up also replied back to me immediately after I sent him my comments.
I will also add each time I have spoke to anyone from Xotic, they have answered my questions or concerns usually right away and in person. I called Xotic about 4 times with questions before actually placing my order and they answered all my questions and gave me advice.
My comments to their request for feedback:
"Hello,
I did receive my system (on time in fact) and everything works pretty good. Only problem I have is trying to use an external mouse and the touchpad will not automatically turn back on if I disconnect the external mouse. I did some reading and apparently this is a driver issue which most experience. Not a big deal for me.
I also ordered windows 8 on the machine having NO idea what a change that was from windows 7 pro. Not Xotic PC’s fault of course.
As for satisfied, I would have to say very. Everything is still working and I have not had any issues so far.
If I had 1 concern, it would be the battery life, but I expect again that 60-75 minutes is normal on a machine of this caliber.
I don’t run anything on power save because frankly I hate to wait ?
I wanted something that had desktop performance but was portable and this laptop works.
I may try a video card upgrade in the near future and I would buy from Xotic again."
"


Rating 10/10
5/5
modified review posted

"Having never bought a higher-end laptop before online, I was pretty nervous as you'd expect. I ended up going with a Sager NP9170 with a few customizations, such as 2x SSD in Raid 0 configuration. I wasn't hopeful that the RAID would come configured.


At one point I was impatient and emailed XOTIC to make sure the order was coming along, and I received a prompt and useful response from their support.

Ultimately, I received my laptop in about 2 weeks (the site told me it'd take about that long due to part supply issues), and, all of my customizations were already in place and fully configured.

Bottom line: I'd use them again, and will, for my next laptop purchase.


I haven't had any problems with it at all, and throughout
"


Rating 10/10
5/5
modified review posted

"Outstanding website for purchasing a custom laptop. I love the fact I can pick an choose the components I need to meet my needs. I didn't want to settle for what a vendor is trying to clear out of their inventory and Xotic PC is the ticket.
Deliveried on time, worked perfectly out of the box.
"


Rating 10/10
5/5
modified review posted

"I had many questions as I had never done any modifications to a laptop before. Through multiple rounds of emails (because I kept coming up with more questions), the different staff were very helpful. I received my computer quickly and well within the timeframe they specified. There are multiple steps in the process - order submitted, payment processed, building, shipped which kept me up to date on the status of my order "


Rating 10/10
5/5
modified review posted

"I had a really great experience ordering from Xotic PC. Great service before and after the sale, good prices and the flexibility to customize my system. Even with custom system the turn around was quick. I highly recommend them."


Rating 10/10
5/5
modified review posted

"Ordered Sager NP9150 to Russia
Support answered all my qeustions and there were of them.
Everything was done in time.
except of shipping - but here is avalaible only EMS and Russian EMS is not very reliable.
Next time I think also order in this shop
"


Rating 10/10
5/5
modified review posted

"My first experience from Xotic PC was Awesome! The customer service is top notch. Responses occur within 48 hours, and in most cases much earlier. Any changes that were made, or if my order was delayed, I received a phone call. Everyone that I had spoken to was very nice and extremely knowledgeable. They answered every question I had and were very willing to help. It really is hard to find customer service this good.

The services that they offer are great, and the quality of the product that I received is spectacular. I had them do a Redline boost of my Processor and my OS, and had them do a Monitor calibration. All 3 turned out awesome. My PC runs great and is the best that I have purchased so far. I will definitely buy from them in the future.
"


Rating 10/10
5/5
modified review posted

"I purchased a Sager NP9170 Gaming Laptop w/ 16gb ram and nVidia GeForce GTX 680M. Overall the process to build it took some time but I did order the custom image on it, which was pretty sweet I might add.

Their shipping was top notch and arrived promptly after it I was notified of it's completion. The laptop runs smoothly, runs games at top graphics settings but can run a little hot if you don't have a cooler for it (which I do not).

Overall they performed over the top and I'm glad I went with them over some of the competitors I browsed. If I ever decide to not build my own PC I'd definitely have them build my next desktop. A++
"


Rating 10/10
5/5
modified review posted

"Xotic PC provided friendly and fast customer service along with prompt shipping. They provide status updates during the order process and the laptop I purchased from them is performing as expected. I am a very satisfied customer and would consider this vendor again for my future computer purchases."


Rating 10/10
5/5
modified review posted

"Had a tight timeframe due to travel to Australia , once order was placed confirmed that all parts in stock, delivery exactly as what was stated. Keep up the good work. "


Rating 10/10
5/5
modified review posted

"Excellent customer service!!
Get the product status at every stage of the process.
"


Xotic PC is a Merchant Member! Learn more

Xotic PC is a merchant member
Xotic PC participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,921 merchant members.