59,675 stores
1,814,768 reviews
Over 250,000 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
1,173 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","store_rating":"9.89","total_reviews":"1173"}, "store");)
Share your shopping experience and interact with
1,963 participating stores,
write a review!
Follow us & win cool gear: 
Rating
Store Info
Xotic PC Coupons
Visa / Mastercard
American Express
Discover
COD
Check
Priority Next Day
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"As someone who has never used a reseller like this I questioned my purchase. They threw me a complete surprise with there service and products. <br><br>I finally decided to use them because I couldn't find the laptop that had everything I wanted it in anywhere else. I am glad i made that decision. Throughout the whole process there customer service treated me like i mattered to them. Always respectful and knowledgeable about there products and service. You don't see that to often anymore. <br><br>I will recommend Xotic PC to anyone looking to buy a standard or custom computer.<br><br>Thanks for the great service.<br><br>I know this review is not about the product but since i did do little modifications to my laptop i bought i figured i would share my experiences. <br><br>Xotic PC changed the thermal compound on my laptop. I was kind of scared since I have never had someone else take my laptop part, but Xotic PC did a great job and my laptop has been running smoothly since the day I received it.<br><br>Thanks for the great product.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2642607#comment2642607","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"parman05","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased the MSi GT70 (with a few personal touches), and must say that the product itself is an absolute beast, and beautiful to boot. The pictures on the website did a good job of showing me what to expect, and I'm very happy with the appearance and performance - I've encountered _zero_ problems with my computer since receiving it.<br><br>This would be a perfect 5 star review if not for a minor holdup in production. I purchased rush processing to get the computer in my hands within the week after I bought it, but they emailed me and told me that the product was out of stock and they needed to ship one in. This normally wouldn't be a big deal, but I called them shortly after that email and they found out they actually did have one in stock. They then told me that the processing would proceed, but I didn't get any updates until Wednesday of the week I expected it, and it didn't arrive until the next Monday, making it 14 days between purchase and arrival.<br><br>In spite of this slight mix-up, everyone I spoke with was very friendly and helpful, and I'm overall very happy with the experience. I'll probably get my next machine from these guys!","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2642261#comment2642261","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"Klazen108","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Xotic PC has a great selection of laptops, with all the details you need to see, and good customization options. I was very happy with the service received, they were very friendly and accommodating. When I ordered, they explained there was a backlog of orders, so it did take longer than they said it would initially. But besides that, I am very pleased. The pricing was excellent as well. I definitely got my money's worth, and ended up with a higher quality laptop than I had set out to get, while still in my price range.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2641885#comment2641885","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"loosemoose613","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently received my brand new Sager laptop ordered through Xotic PC and I wanted to share what a great experience I had! Everything about the process went just as planned and I truly appreciated their personal customer service. That's something that is lacking with most online purchases. I was spending a bundle so it was really great to have the name and email of the one person at the company who was overseeing fullfillment. After I received it, I had a couple questions and again, dealt with one person, Tanner, who was awesome answering me timely and helping me out. I wouldn't hesitate to recomment Xotic PC to anyone. Thanks a bunch guys!","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2641509#comment2641509","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"JeanneC1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had never heard of Xotic PC when I was shopping for a laptop earlier this year. I was looking for a specific brand (Sager) and XoticPC.com came up as a good reseller of Sager laptops. I was immediately impressed by the number of configuration options offered in addition to various Rush processing options. The fully configured laptop even ended up being significantly cheaper than it was on competing sites.<br><br>I placed my order and was frequently updated with its status without having to bother logging into the site and constantly check. My laptop arrived within a week of the order being placed. I couldn't be happier with them and will definitely be ordering my next laptop there.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2640327#comment2640327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"Dineren","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"There are many websites online where you can build your own custom laptop, but I can honestly say I'm thrilled I purchased my Sager np-9370 from Xotic PC. <br><br>Customer service was excellent. There was in issue with purchasing my laptop at the outset - turns out my credit card was printed with a wrong 3 digit security number. Glad to know that they withhold charging you until everything lines up 100%. <br><br>Received exactly what I had ordered, perfect condition, packaging was great. <br><br>Further, they even followed up with me within the first three months regarding my purchase satisfaction. Their customer service department from my experience is top notch (I work on a support desk so I have a fair understanding of that type of department). <br><br>I would recommend anyone serious about technology to check out Xotic PC before making any upcoming major purchases. I'm glad I did.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2640175#comment2640175","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"shadowz122","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Xotic PC was quick and cordial, and it kept me up to date on where my product was and what the next step would be. When looking for laptops in the future I will definitely order from Xotic PC again.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2639747#comment2639747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"Colombiangmr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Xotic PC provides great, speedy service. They have good prices too, although that was balanced out by shipping costs in my case. I highly recommend them for a gaming system.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2639553#comment2639553","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"pirbawa","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased my custom laptop from Xotic PC on a friend's recommendation, and I couldn't be happier with the whole process. <br><br>They offer a huge variety with a multitude of customization options, so I was able to get the exact laptop I wanted -- and, as a bonus, they let me build it without an operating system.<br><br>Normally I wouldn't be all that loyal to a device assembler, as they're primarily competing on price -- however, the customer service at Xotic was so phenomenal that I'll be absolutely buying from them again. I pinged the associate assigned to me order lots of times with rather obnoxious questions (e.g. "what's the latest with my order?"), and each time I was met with a very professional, thorough response. She was also immensely helpful with arranging some rather tricky shipping instructions. <br><br>From my experience, the only major downside from ordering from Xotic is the order fulfillment time -- but, a lengthy build time is to be expected from any custom laptop provider.<br><br>All in all, great experience, will be shopping with Xotic again. ","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2639059#comment2639059","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"cyan_atrus","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought my first laptop with Xoticpc and the costumer service is outstanding, I was looking for a high-performance AMD A-10 laptop and as soon as I arrived at Xoticpc I realized something special had just happened.<br><br>I found the laptop I was looking for and was able to add a couple of improvements, I cannot express with word what I experienced when my laptop finally arrived, this is the first time I make such an investment and not only do I not regret it I'm looking forward to making a new purchase... in about a year's time.<br><br>I hadn't even received my laptop and I was already telling people about Xoticpc, I didn't know there were companies that would allow you to optimize a laptop to this extent.<br><br>I'm very happy with my purchase and I'm looking forward to buy again from them, recommended? Absolutely!!","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2637421#comment2637421","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"godzuki2099","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware of the limited availability Alienware laptops! These might take months to come! I haven't got the machine for 2 months since the the order was placed. <br><br>Customer support is very concerned about their reseller rating, which is an excellent thing! I will rate them 3* now. Once I get the machine to prove their intentions true, they are getting the 5* rating. Hope everyone will find it fair.<br>Thanks to Elizabeth and her supervisor!<br>","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2635345#comment2635345","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"urrfinjuss","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very pleased with the service I received after ordering a custom laptop from Xotic PC. I compared the cost of the laptop from Xotic to another reseller as well as Sager directly, and all three cost the same, but Xotic has a military discount and also gets better reviews for their customer service, so I decided to go through them. I received a few emails and a quick phone call verifying my order and updating me on the status of my order. Based on the friendliness of the service I received, I have no doubts that if I ever needed to contact Xotic PC regarding my laptop, they would be very accommodating. I would definitely order from them again and have recommended them to friends already.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2635209#comment2635209","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"zabbed","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is my second purchase at Xotic PC, for a Sager NP9370 which is actually a better value than my previous laptop. The Sager model has two slots for video cards, which can be upgraded at a later date if needed. Because I was able to sell my other previous gaming laptop at a good price, my laptop was further discounted by an additional 750 dollars. Thanks again for everyone at XoticPC for making it such a painless purchase. I would recommend Sager\/XoticPC to anyone looking for an excellent laptop with the personal touch and care of a knowledgeable staff. ","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2635075#comment2635075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"Benjamin2501","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Xotic PC is very professional and customer service oriented. My purchase was very painless, even tho' I changed it a few times. The staff was very courteous, knowledgeable and helpful. I would recommend Xotic PC to anyone.","link":"http:\/\/www.resellerratings.com\/store\/Xotic_PC\/review\/2634575#comment2634575","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Xotic_PC.jpg","store_name":"Xotic PC","username":"RRFan","rating":"5"}, "single");){kind=link}
"Xotic PC is great. They allowed me to create a computer to my specs and cheaper than any computer I could buy at box stores. I had great service and immediate feedback when I had questions about my bill. I was also able to pay via a money order which eased my mind because I did not have to pay with a debit or credit card. The timeline that was given to me was accurate and I received my computer when I expected to. Right now I am typing this review on said computer and I love it!"