59,985 stores
1,896,839 reviews
Over 250,000 shoppers online now
364 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","store_rating":"0.00","total_reviews":"364"}, "store");)
Share your shopping experience and interact with
1,986 participating stores,
write a review!
Follow us & win cool gear: 
Rating
Full Rating Profile
Visa / Mastercard
American Express
Money Order
Wire Transfer
UPS Ground
International
posted Sep-13-2011 
![Share](javascript:share_rating({"review_body":"August 03, 2011 - product returned via UPS with RMA<br>August 04, 2011 - product received at X10.com NJ address<br>September 01, 2011 - called x10.com regarding pending refund - was told by \u0022Aaron\u0022 that he would refer my query to a supervisor.<br>September 12, 2011 - called x10.com again. spoke to \u0022Aaron\u0022 again who stated the supervisor he spoke with 10 days ago was not in.<br><br>It has been over 5 weeks since their defective product was returned and received. They are not honoring their written commitment to refund within 30 days.<br><br>DO NOT purchase anything from X10.com - you will be very unhappy with their \u0022service after the sale\u0022.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/866360#comment866360","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"Russ_Sawyer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am truly sorry (and getting sorrier by the minute) that I recommended X10\u0027s equipment to a good customer of mine. I have spent no less than 30 hours trying to troubleshoot first the Vanguard system, then the Sentinel system, then finally Active Home Pro when neither of the other 2 worked. Active Home remote viewing doesn\u0027t work either, at this point in time. I\u0027ve been in the computer business for 16 years and I have yet to see software from a supposed \u0027security company\u0027 that is as insecure and buggy as this. THIS SOFTWARE USES ACTIVE_X FOR THE REMOTE \u0027WEB VIEW\u0027 AND DOES NOT WORK WITH WINDOWS 7 64 BIT SYSTEMS! Period! ActiveX is old technology and it doesn\u0027t appear that they have any fixes in the works. Tech support has been marginal, mostly consisting of \u0027standard response\u0027 solutions that I have already tried. The wireless cameras are another horror story in themselves, but I\u0027m not going to get into that right now. Buyer Beware!!","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/853913#comment853913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"xmech2011","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is a giant RIPOFF. Their junk works intermittedly and they scam their customers. ","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/835217#comment835217","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"vesekn","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THIS PRODUCT IS A POS!! DO NOT BUY! I\u0027ve had 2 professionals attempt to install and it doesn\u0027t work. DO NOT BUY!","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/834797#comment834797","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"George323","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Seems like customer service is same quality as the product. When I called in for not getting the rebate couple of weeks back (7\/25\/2011 and 8\/1\/2011), they confirmed I should get it next week . When today I emailed them 8\/11\/2011, I was told that they didnt get my rebate. Seems like their answer is like their product as it may work or not and have your fingers crossed. <br><br>Please keep off their products and the company as it is not worth anything","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/831816#comment831816","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"disappcustomer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"X-10 claimed that for $79.99 I could get a 2-camera WIRELESS surveillance system. There is very little that is \u0022wireless\u0022 about it. They claim that the cameras can be used outdoors. The cameras may transmit wireless but they need their own AC power supply. They claim you can mount them under the eaves of you roof. The only way you could do this would be with extention cords and holes drilled through the walls of your house.<br><br>This was my first order with X-10 and will likely be my last. Fool me once, shame on you. Fool me twice shame on me. I won\u0027t be fooled by this outfit again. ","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/826232#comment826232","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"kudzuq","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Which is worse customer service or the product? Both!<br>I will never order from them again. There is an old saying you get what you pay for. The cheap comes out expensive. Ordered wireless tv to use on second tv not even 15 feet away so much interference product unusable. One would think the Engineers of these product would use a higher unobstructed frequency.<br>JUNK","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/772831#comment772831","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"Phil750","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased their universal remote which alleges to be better than Logitech Harmony series. NOT! The X10 site claims the \u0022Nsinct\u0022 (should be named \u0022ItStinks\u0022!) can be set up in less than 3 minutes. HA! After 3 hours of tinkering and constantly starting over, I threw in the towel. Settings would get lost and I\u0027d have to start over.<br><br>In addition, the 5 TINY buttons down each side of the remote at totally NOT ergonomic and are hard to hit correctly with an adult finger.<br><br>I immediately repackaged it and applied for an RMA. The address to where I returned the remote is about an hour away from my location, yet it took EIGHT days to get \u0022into their system\u0022 and took 24 days till I got my refund.<br><br>I went to Radio Shack and purchased the Logitech Harmony 650 and couldn\u0027t be happier. <br><br>Avoid this remote like the plague","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/702562#comment702562","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"harrzack","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"X10.com sent the wrong item, along with some additional ordered items. Upon calling them to inquire about the order, I was given no option but to ship the entire order back...at my expense. I asked the X10.com person why they knowingly shipped the wrong item, and was told \u0022We don\u0027t ship from here.\u0022 That\u0027s it, and he wouldn\u0027t elaborate. All he wanted to know was if I wanted the RMA or not. That was the first time I had heard \u0022RMA\u0022 in the conversation. All additional questions were ignored and I could tell that I was going to get hung-up on at any moment. An hour after the end of the call, an RMA arrived in my email.<br><br>This transaction seems to closely track the bad experiences others have had with X10.com. At this point I have every expectation that the refund process will be equally troubling.<br><br>The bad business dealings by X10.com, as chronicled here, are very likely to extend to you! DO NOT BUY FROM X10.COM. ","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/638194#comment638194","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"WileyMM","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered over Labour Day, so I didn\u0027t expect a quick response, but I still got one! Package got to me by that Friday, and Canada Post held it for me until I could pick it up later that day. Being a bit of a geek I expected to settle down and learn the system, but it was surprisingly easy. I picked up a few books from the library and done some reading online (forums) so I knew what to order\/what to expect and it\u0027s been pretty painless.<br>First modules worked right on plug in and I\u0027ve had no problem yet. I even went and bought used modules from someone else second hand, and all I had to do was set the house + unit codes, no issue integrating.<br><br>My only gripe was that I didn\u0027t get a tracking number when the order was shipped, but I posted on the Favebook page, where Lacreshia got back to me instantly with all the info via e-mail. Even on replies, her response time was under 10 minutes, which did impress me.<br>Thanks!","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/610887#comment610887","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"radar24","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the vanguard security system 6 cameras back in april and have been trying to get it to work to no avail.First they said I had a bad reciver so I waited 2 weeks for a new one.When I got it I was able to get 2 of 6 cameras to work then none of them worked so after being on hold for days they said i had a bad reciver so I waited 2 more weeks and when I got my reciver guess what?Yep 2 cameras out of 6 worked,So I called and E-mailed and after days of frustration I told them I did not need their junk and asked for a refund and was told it had been over 30 days and could not have a refund.After talking to a supervisor and threatened to burn the store,I was told I could have a refund,I am waiting for label to send their junk back.While waiting on the phone I ask do you sell any systems that work and was told all our systems work,and I said mine don\u0027t and I have a friend who bought one the same time I did and his won\u0027t work either so I tend to beleive that none of X-10\u0027s junk works!WARNING-stay away from x-10 its junk! William King","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/601711#comment601711","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"Jack Meoff","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst customer service I have ever experienced. Product never worked. Then kept telling me I have it set to the wrong channel. These people are the rudest customer service reps ever. They kept telling me they shipped my replacement parts over the weekend. They do not even work on the weekend in shipping. Bunch of liars. STAY AWAY!!","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/582693#comment582693","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"tamerman","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have read through a many of these reviews and it became quickly apparent that a high percentage of the 5 star posts were writen by the same person, with the same script, just change a few names. Dispicable people.<br><br>My girlfriend spent almost $500 on this junk and its a can of worms.<br><br>Stay far far away from this company.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/578853#comment578853","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"digy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just purchased a new computer. I Called X10.com and talked to Lindsey. After I gave her my order number, she immediately sent a new link and I was able to download the software and transfer data. The process was very easy and quick. I am happy!","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/559246#comment559246","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"wesclaas","rating":"5"}, "single");){kind=link}
"Bought their advertised Free after rebate items during the July sale.
Order included: Low light cameras, Night-watch cameras, motion sensors, receiver and more.
Over all I was unimpressed by the cameras. They are designed like items you would have bought in 2000. The computer webcams you can buy at the local store are a lot better. For being free after rebate I can not complain. Contacting support was easy and my questions were answered. Within a few minutes a chat log of the conversation was sent to my email (for those that have ever dealt with customer service this is an extremely nice touch when something promised does not go through.) Rebate took two and a half months, but did show up in full. Would I recommend buying from them? Probably not. The website reminds me of a tv infomercials. The constant emails they send can be rather annoying. For the price you can probably find better quality items elsewhere. "