1/5

posted Dec-09-2009

"Beyond dreadful.

We wanted some special cables, use then online order system, order confirmed.

Then they tell us they only have one, but we need it so send that.

It didn't arrive next day although I paid for overnight delivery. I informed Span but they didn't follow it up.

I'm still trying to get my money back, the 'tracking' number they gave me is not recognised by Royal Mail.

I'm sure if your order has no problems you will be happy, but the mark of a good company is when an order goes bad how do they sort things out.

The service I have from Span is on par with Ryanair customer services!

Updates

11th December 2009 received the following offer from Worldspan

“If you will now remove your review from resellerratings.com, any others you may have posted, and undertake not to post one again, we will as a gesture of goodwill, send you a second free cable today by Citylink for delivery on Monday.”

04th January 2010

“The claim with Royal Mail has been sent and we are still awaiting the outcome, we have contacted them and been informed that it is still being processed. We will contact you as and when we hear anything.”

They have had my money since 19th November 2009, they have no proof of delivery by the Royal Mail, yet they still refuse to refund my money.
"

This review was modified by Daveypoos on January 04 2010 06:20:39 AM

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5/5

posted Nov-25-2009

"I ordered a replacement drive for my MP3 player to pick up from their depot. The order was quickly processed, I received an email asking when I was going to pick it up, and when I got lost on the industrial estate a kind person came out to rescue me! Altogether a good experience."

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5/5

posted Nov-12-2009

"I had to find some right angled USB Type B cables to make everything fit as it should be on a big job I was working on .. as simple as it sounds this caused me major grief. I placed this order with 2 other companies before placing the order with Span, both took the order and then later mailed me to say that they did not have the item in stock :-(
My company looked a bit rubbish at this point as we had not finished the job and 1 week had passed.

Span took the order, warned me that because of the current postal problems it may take a while, sent me a mail when they had packed it ( same day ) and it actually arrived the next morning. :-)

This was a silly little order from a new customer, they did not know that I spend £000's each year on tech gear.

Top marks - keep it up!"

This review was modified by DigW on November 12 2009 04:54:53 PM

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5/5

posted Oct-25-2009

"I just wanted to say that ordering from Span was a joy. The staff were very helpful, the products arrived very quickly, they give many delivery options. I Will be definitely be doing business with them again soon.
Mr. Peter Dudley"

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5/5

posted Oct-06-2009

"took a couple of days to confirm because i wanted posted to my work address but once that was sorted out order arrived quickly. cable in box wasn't uk spec but a quick email to span customer service sorted that out and they sent another in the mail very quickly. overall very impressed and would use again."

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5/5

posted Sep-18-2009

"Another fantastic purchase from Span... I now won't buy storage products from anyone else - even if they somehow managed to be cheaper. Span delivers when they say they will, at a great price, the right product and it works first time. Fantastic customer service back up their sales team, their website is informative, well designed, quick and easy to use. In the event of queries, their mails get answered quickly, their phone staff are polite and helpful and the whole experience is pleasant and reassuring. Big thumbs up for a company that understands how to make customers happy, comfortable and loyal!"

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5/5

posted Sep-17-2009

"When I was thinking about purchasing the item I ended up ordering, I thought it was a bit pricey for what it was. However, the item was specialist, I could not find it anywhere else. I decided to go ahead and place my order and within 10 minutes, I had someone contact me about a problem with the order (which was my fault). After I responded, I had another quick response and my item was dispatched. The next day I received it and I was very happy with my purchase. Even if it was a little more than I hoped, the service made it so worthwhile, would use again without a doubt."

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5/5

posted Sep-16-2009

"I agree with all the comment. The 'Span' service is really at the highest level... Good communication about the ordre, fast shipping and delivery... good products choice (correct item description)... and prices ! This is 3rd order and not the last !"

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5/5

posted Sep-16-2009

"All went well: fast shipping, hard drive with a good packaging.
Very good support: mails answered within the day...this was my first order, but I don't think it will be the last."

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5/5

posted Aug-27-2009

"Span is a first class on-line store:
1. There products are price competitive
2. The web site is one of the most informative I have seen
3. The web site connects you to the correct accessories to prevent incompatibilities
4 Rapid delivery
But most of all was the helpful and almost immediate communications. I had a requirement for a product which was difficult to source and they didn't stock it. They sourced it and at a better price than the nominated uk supplier from the manufacturer!
I have nothing ut praise for this company especially D R Argles who helped me.
I will definitely source my kit from them for my next project."

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