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"Wow... What Happened to Woot???? Used to never have problems and you'd think as a subsidiary of Amazon they would not such so bad...Woot policy offers a 15 minute order cancellation window after you place the order. After I placed order I realized that, In addition to their slow shipping the item I had purchased was listed as requiring an additional 3 to 5 days for processing. I was going to cancel the order, and went to my order status page to look up order number to do so. On my order status page, though, it said Shipping Now. Knowing Woot is a subsidiary of Amazon, that fast shipping seemed totally reasonable, as I have Amazon Prime and have sometimes literally ordered things in the morning before and had them by that afternoon.Since it said my order was Shipping Now, I decided to wait and accept the slower shipping since they were processing it so fast.Here it is over five days later... You guessed it, the item has not shipped yet.Trying to get the order cancelled now (or any reasonable customer service, for that matter) has been a nightmare. They will not cancel it due to their 15 minute policy, even though I was going to cancel but chose not to based on them say, on my order status page, that the item was shipping.Looking at their overall rating, it seems Woot is a disgrace compared to they way it was when its founders ran it."
"I'm utterly devastated. I ordered two shirts, they sent me the wrong size. I ordered a women's and got sent a rather huge mens shirt. I've sent notes through customer support, tried everything and just been ignored. I'm going to call my credit card company to revoke the charges. I think BBB or a consumer class action suit should be started over this place. No customer support, wrong and KNOWINGLY defective items being shipped out and blatant price manipulation. "
"They have responded willingly to resolve the issue. So I must retract my furious 1 star review."
"Can I give them NO STARS? TERRIBLE customer (no) service!!!I ordered a T-Shirt which came in MUCH too small. It was an XL that fit like a Medium. Customer No-Service will do nothing. Stay away from Woot!!! They take your money and dont care if you have an issue."
"Received a defective item from Woot.com, contacted them the same day. NO response for a week! Finally got someone to respond by posting a note on Facebook about the poor service. Sent defective item back 2 weeks ago and have not heard anything from them and no credit for the item. Customer service is terrible, wish I had read the reviews here before I purchased."
"I had an order from them shipped (in theory) 2 weeks ago and after contacting them this week to ask for an update (the order had no tracking number available! I am ordering it from Dublin), I got the following answer yesterday: ---------------Hello,Thank you for taking the time to email us. We appreciate your concerns as well as your business.I do apologize, but due to limited inventory once a daily deal has ended or sold out, the item is no longer available for purchase. Please refer to our FAQs regarding this issue: http://www.woot.com/WhatIsWoot.aspx#q5 Please keep checking the site and subscribe to the Daily Digest email -- we tend to sell similar items regularly.Hello,Thank you for taking the time to email us. We appreciate your concerns as well as your business.Most international shirt orders will take 3-4 weeks to arrive, but some can take as long as 6 weeks to arrive. Additionally, these orders have no tracking data. Right now, we would advise allowing more time for the order to arrive.See http://shirt.woot.com/faq#.Regards,WadeWoot Member Services-----------------------So many possible negative feedbacks from just this message!1 - The deliver can take up to 6 weeks? It was NEVER mentioned while buying the products. Also on their FQAs, related to the return policy, they have the following: "You'll need to contact our Customer Support Team within 21 days of purchasing your product if it arrives damaged or defective. " How can I return something in 21 days if it may take up to 45 days to get it?2- 13 days ago I got the following message from Woot: ----------Good news! Your Woot order #49***149 from Monday, August 11, 2014 is now on its way.Some orders come complete in one shipment. Others are divided into multiple shipments. If you have more packages on the way to complete this order, we'll email you the tracking info for those as they are shipped.The tracking number for this shipment is: UnavailableYou can track that here: Track packageDon't freak if the number isn't showing in the shipper's system yet. It takes a little time.--------------------How can it be possible? The Shipment was done 2 weeks ago and now they tell me the products were not available? WTF! Tracking number Unavailable?? How can that be? And can I do if it never comes? Result, TERRIBLE costumer experience! First time trying to buy something from their website and I could not be any more frustrated. This is ABUSIVE costumer care and false advertising!"
"WOOT? More like, BOOOOOOOOT (the "T" is silent)! I ordered a sound system, paid and waited in anticipation. They "denided" my order and suggested that I make sure my shipping address matched that of my billing address, through my bank... Instead of giving me work, I have a suggestion for Woot... Revise your overly-restrictive, automated secuity processes and kiss my asst (another silent "t"). I'm shopping at Newegg. "
"I place an order. Their auto-corrector for addresses offers a different address for me, putting a zip +4 on it. I accept.Confirmation page shows that not only did it put the zip +4, but it modified the street address with the wrong name.I send email to customer support. Four days later I get a response 'sorry your order has progressed too far for us to modify it, even though it hasn't shipped yet. If the address is wrong and it gets returned to us we can make arrangements then'Problem 1) It modified my address without showing me till after placing orderProblem 2) FOUR DAYS LATER and the item still hasn't shippedProblem 3) FOUR DAYS to get a response from customer service, only to be told the order is too far along now to do anything with, even though we haven't shipped it."
"Worst customer service ever! If you are thinking of buying anything from woot.com, I implore you to run, don't walk, in the other direction. Spend a few dollars more and buy from a more reliable and reputable company. When you buy from woot, it's truly and all or nothing experience. Either you will get your item or you won't. Either way, they will get their money. Just not worth the risk as far as I am concerned. If I could possibly score them lower on shipping or customer service than 1 star, I would."
"Run like the wind if you expect to get customer service after a sale! Recent order for a refurb'd product ( which most of their merchandise is) turned out to be a badly used/abused item. Numerous attempts to contact via email go unanswered. No other way to contact them."
"I recently purchased a laptop from Woot. It stopped working properly about an hour after setting it up and started giving blue screens of death over and over (the error message given was likely related to a hardware issue). I ended up having to email Woot 3 separate times requesting a return to finally get an RMA, and it took them almost a week to get back to me. Overall, due to the fact that they sold a defective product and they clearly did not want to deal with the return, I can't recommend that anyone shop there. I know they have good prices, but it's not worth the hassle of very slow shipping, possible defective products and awful customer service. As the old saying goes: "Sometimes, the cheap comes out expensive.""
"stevew97 Steve W. reviewed woot (in shopping)I have used Woot several times and had okay luck. NOT this time. Took my money and sent me a confirmation with a USPS tracking #. Over three weeks later, no item and USPS says tracking # is not valid. Woot does not have a telephone number. Your only way to contact them is by email. They claim they will get back to you within 24 hours. It has been 3 days now and no word from them??? I will give them another few days and then go through my VISA credit card to get my money back. Never again. Woot has changed since it was taken over by Amazon."
"I've been buying from Woot.com for years, never had a problem until they sent the wrong item. Before you buy from Woot, who offers good products at good prices, try calling customer service (you can't reach anyone), send them an e mail, (they only respond with a computer generated we'll get back to you). Then think what happens if what they send is wrong.....15 days from purchase date and you own it.The only way to fix it seems to be having your credit card challenge the sale....and still they did not respond but I got credited. Hope this helps some of you online shoppers."
"I purchased a watch that MSRP listed for $1000+ and discounted for $99. Thinking that I got a deal when I purchased it... Later turned out feeling more like a scam. The watch came in a "paper box", with a poorly print warranty card (quality is probably worse than a business card), and a separate paper manual instruction that is unclear with how to setup the phone. Watch is poorly made, the dial is defective and not able to turn when received. Woot refused to provide any return. Never ever again!"
"Do not purchase from Woot! they send defective and wrong sized items and then will not take them back when you try to return them. They give a standard we don't take returns stance. But if you order a size 13 and they send a size 12 shouldn't they take it back??"