1/5

posted Nov-08-2012

"Once you order on woot, you have no idea if the order actually went thru even after receiving an confirmation by email. They cancel orders without letting the customer know.
You only found out when you contact a CS about the status, and they said it was cancelled...

If you order from Woot I would recommend to still email their CS to confirm that your order has been acknowledged even if it shows in your purchase history.

Dealing with the CS was okay, just their process of keeping their customer informed needs to be reviewed

Very bad practice on a store where the items are available on a limited time only, the time you find out the Woot cancelled the order, the item is no longer available. So be careful if you are buying for a present for someone, you might not get it!
Luckily I was able to find the exact same item on 1daysale for the same price but without the sales tax so it was actually cheaper. :)

update: 2 items out of 4 items that I have ordered so far have been cancelled without notification; the other 2 went without a glitch.
"

This review was modified by cosnomate on November 08 2012 08:19:47 PM

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4/5

posted Oct-27-2012

"Received my LG 42" TV in a reasonable time period, but it was short a component to attach the stand. I've purchased at least 20 times from Woot with no issues. This is the first time I've used customer service. They are not good. You can't call, only email access. Follow up has been terrible. It' been ten days since I complained about the lack of the part. I still have no Idea if a part has or will ship. The TV works fine....if you don't mind that it is leaned up against a wall."

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1/5

posted Oct-25-2012

"I was satisfied with Woot.com over previous years. But no more purchases from Woot any more.
My last purchase was a Kodak AIO printer that totally disappointed me.
The printer came in to be broken on scanner glass when I opened the box. I sent pictures within a few hours from the time I received the box. Since then, I have not received any emails or customer support emails. It is like I am on my own with a broken , literally broken printer, on my hands. I do not know what to do with it. No emails from Woot. It is like they have perished!!. I never installed the ink cartridges nor installed the printer head."

This review was modified by saeidsarir on October 25 2012 08:12:42 PM

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1/5

posted Oct-11-2012

"i used to love woot...used them for the last 5 years and never a problem..in the last 6 months i have has wrong color items order a fan get a ladder sent over 300 dollars worth of stuff to the wrong address they had the zip code messed up and was returned to them 2 weeks ago but i still do not have a refund...and yes the customer service is no more...they did not used to be like that at all...and shipping wow...today i received and item i ordered on the 18th of last month. so disapointed every since they sold the company its down hill they increased the shirt price and the quality of the shirts when down...sad sad sad"

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1/5

posted Oct-01-2012

"I have used Woot for a few years now and have been pleased; however, when there is a problem, they have the worst and almost non-existent customer service. They say they are sending replacements, and on two occasions this has turned out not to be true. Right now I supposedly have a shipment sitting in Phoenix for the last two weeks. You cannot call them; they make sure that you cannot talk to a live person...ever, no exception. Too bad because I check their site daily and buy things here and there but I am pretty much done."

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5/5

posted Sep-14-2012

"Ok, so here's the story. I purchased two Xbox 360 gaming headsets for $4 each, not bad. A few days later they appear at my door, and it turns out that they were meant for PC's not Xbox 360's, so I emailed woot.com seeing what happened with the eledged "Xbox" headset.

The replied back the next day, and said they are sorry for everything, and that they are trying to buy some sort of adapters for these headsets so they work with the Xbox. So the fact that they responded that quick and sent a nice email made me impressed.

Then a week later the send me this email:

Hey xxxxx,

You know how Xbox 360s aren’t the same things as PCs? Well, it turns out not everyone does.

You see, that Motorola “Xbox 360” Headset you bought from Tech.Woot on August 18th? It showed up just fine… with only a PC cable. We tried to get some adapters, twice actually… and both times they turned out to be PC cables too. We’re going to try again, but it’s not looking good at this point. Maybe third times the charm, right? We sure hope so, because if we get any more PC cables, we’re gonna to run out of warehouse space.

Still, what really stinks is that you thought you were getting an Xbox 360 headset, and you’re not. So, we’d like to offer you a $5 coupon for each headset you purchased. Sure, it won’t fill the void left by all those tirades you planned to unleash on your Modern Warfare opponents, but we think it’ll help. And if you ever choose to venture into the realm of PC gaming, you're one piece closer to being fully equipped.

Keeping it PC as always,
Woot!

------------

So now, I don't even care about the mistake. This email made me love Woot.com. Customer Service = 20/10. And the best part is that I get to keep the headsets, with 0 charge :).

Woot Rocks!"

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1/5

posted Sep-11-2012

"DO NOT PURCHASE FROM WOOT.COM! HORRIBLE CUSTOMER SERVICE. TERRIBLE CUSTOMER SATISFACTION!"

This review was modified by hello231312 on September 11 2012 03:20:29 PM

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1/5

posted Sep-04-2012

"Horrible horrible horrible customer service. Actually there is none in my opinion. I sent them several emails about an exchange and never got a reply!

Avoid these guys if you can. I am taking my business elsewhere!"

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5/5

posted Aug-27-2012

"Great selection, great service...what more do you want?"

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5/5

posted Aug-21-2012

"Awesome Website!!! love it and check it every day. Great promotions and alright shipping. Have not been unsatisfied yet."

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1/5

posted Aug-21-2012

"Never buy from Woot. They immediately charge your credit card,but do not ship your items in a timely manner. No customer service number. I spent almost $800 and have not received my order. It's been 18 days. I am going to have to pay the credit card payment before I ever get my items. I tried to cancel my order but they said it could not be canceled because its in transit. In transit for 18 days,get real and stop holding my money hostage."

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5/5

posted Aug-21-2012

"Absolutely fantastic. Cheap products, fast shipping (this is new; it used to take longer), EXCELLENT service. Product was damaged during shipping but wouldn't have been worth the return shipping, so they just sent me a replacement product without any further questions."

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5/5

posted Aug-14-2012

"Always good service, fast shipping. Make sure you google the model number and check the specs. After you're sure that the product is what you actually want - you'll be happy if you order."

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2/5

posted Aug-07-2012

"Very slow to ship. They charged my credit card immediately when I placed the order, six days ago, but so for nothing has been shipped. Had I known that Woot's business model apparently is based on a huge amount of float with my money (and therefore big delay in receiving the products) I would have paid a few bucks more and purchased in a store or from Amazon. Woot now sucks and will get no more of my business."

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4/5

posted Jul-28-2012

"I ordered several T-shirts from shirt.woot.com a few days ago. When they arrived, three of the shirts were huge, even though they were all supposed to be the same size. However, apparently they are switching between printing companies at the moment, so some of the shirts are in the old company's sizes, and some are in the new company's sizes. The website doesn't state that there is a difference in the sizing of the clothes. You have to look at the sizing chart for each t-shirt, even though the sizes are supposed to be universal.

When I first contacted them, they basically told me that they would not refund my money or do an exchange. I contacted them a second time, and was able to get them to make an exception. They are going to be sending me the shirts in the correct size.

If you choose to make purchases on woot.com, be very careful because they basically will not allow you to return products. It is only the rare exception that they will allow."

This review was modified by consumer451 on July 28 2012 12:39:39 PM

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