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wirefly.com

Consumer Electronics

Rating 8.61/10 441 reviews
(1,078 lifetime reviews)

8.61/100 (6-month rating)
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Wirefly participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,945 merchant members.
 
 

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All Customer Reviews (1,078)

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Rating 10/10 5/5
modified review posted May-07-2012

"Wirefly is a great place to buy a cell phone. I got my first smart phone through wirefly and I am very pleased with the experience. My phone came in 2 days with all the instructions to activate it and transfer contacts. I would recommend Wirefly to anyone looking to update their phone."

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi karenmyoung,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings! Thanks for the great comments.

-Scott”

Rating 10/10 5/5
modified review posted May-06-2012

"This is the second phone that I have ordered from Wirefly, and I have no regrets. The ordering process was efficient and delivery was quick. Thank you "

modified review posted May-11-2012
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Wirefly, Wirefly rep has responded

“Hi Laurel7,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings! Thanks for being a repeat customer.

-Scott”

Rating 10/10 5/5
modified review posted May-05-2012

"I love my phones I'm so grateful how smooth and fast things went when purchasing through firefly it went wonderful I'm so happy and pleased especially when u get ur phone they are activated ill recommend wirefly to anyone"

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi Poohbear2012,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings!

-Scott”

Rating 10/10 5/5
modified review posted May-05-2012

"very prompt sending phones and takeing care of plan changes"

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi bevcigke,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings!

-Scott”

Rating 10/10 5/5
modified review posted May-04-2012

"The ordering & delivery process was great - the actual activation took some time to get through the general menu to connect the new phones - something more for a specific activation option would be more helpful"

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi jfk1963,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings!

-Scott”

Rating 10/10 5/5
modified review posted May-04-2012

"i really love my phone it is fast the battery last long"

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi alewis52,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings!

-Scott”

Rating 10/10 5/5
modified review posted May-04-2012

"Great Service, received phone very fast and the customer service was very helpful. No problems getting my new phone setup and working. FedEx took and extra day delivering but that isn't WireFly's issue."

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi travihim,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings! Sorry about the extra day shipping. Hope you enjoy your new phone.

-Scott”

Rating 4/10 2/5
modified review posted May-04-2012

"I am satisfied with the phone and accessories I recieved but not with the service I recieved. When I called to order the phone, the sales lady kept trying to sell me a warranty plan, screen protector, screen cleaner and backup system. Even after I told her all I wanted was the phone, she kept mentioning the warranty plan. Its like she was trying to guilt me into buying the warranty....i felt very uncomfortable and was trying very hard not to get angry. Also, I did not receive an email with my tracking or shipping information. I would love to order from wirefly again if the salesmen could stop trying to sell items to an individual who has clearly said "No, all I want is the phone!" "

modified review posted May-05-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi Kristen022,
Thank you for shopping with Wirefly. I am sorry to hear that you have had a frustrating experience with our sales team. Here at Wirefly we strive to provide the best customer experience as possible. I have reviewed your order, and I will have a customer service supervisor call you to discuss the issue that you head with our sales agent. We look forward to speaking with you soon so that we can address any remaining issues you may have.
-Stefan”

Rating 10/10 5/5
modified review posted May-04-2012

"The customer service is excellent and the delivery is fast. Thumbs up."

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi pslwong,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings!

-Scott”

Rating 10/10 5/5
modified review posted May-03-2012

"Shopping at wirefly.com was an awesome experience. They have good online tools that make easier to compare plans and phones. Free shipping and it arrived when they said it would. I'm really happy with my Samsung Galaxy S II. Thanks Wirefly"

modified review posted May-11-2012
Wirefly's Avatar
Wirefly, Wirefly rep has responded

“Hi pabloz,

Thank you for shopping with Wirefly and thank you for taking the time to share your experiences with us here on Reseller Ratings! Hope you enjoy your new GS2.

-Scott”

 
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