"website indicated "in stock" -- I was called about "my address and availablility" -- when I was finally able to get back to them, they said "we have lost our distributor and have no stock available, but we are functioning through a reseller who only offers the camera packaged with accessories; would you like to cancel your order or buy a pacgake?" -- I elected to cancel"

"This company had the best price listed on Pricegrabber for the Sony TRV-950 Camcorder. Their website said it was "In Stock" so I ordered one on 2/3/04. I received a confirmation email that same day saying "1 Ordered/1 In Stock". I checked my order status online daily and it never changed? Finally, on 2/6/04 I called customer service to ask when my order was going to ship. They told me they could only get the cameras as a package, apologized for the delay, then proceeded to offer me accessories "at cost"! I cancelled my order.

This company operates just like the worst ones in New York even though they are in Delaware. Be careful."

"Fast, clean, easy transaction. No sales pitch and the product was as promised. They took a little longer then I thought was necesssary to ship the product, but that was the only hitch."

"I placed an order for a Canon A80 on 12/11 and requested 3-day expedited delivery. Aside from the automated response following placement of the order, I have heard absolutely nothing from these folks. Order tracking was down much of the time, the phones are unanswered by a live body and 5 days after I sent in the order, the product is somewhere in limbo. I just sent them a formal request to cancel this order. They can proceed at their own peril, as I will not accept any deliveries from Wells Digital. A completely unsatisfactory purchasing experience."

"Wells Digital had a great price for my camera (canon powershot s400). However, I had a rather hard time getting the camera. My online order was great - everything went through. I got a call the next day to tell me that they needed my security code on my credit card to process my order. I gave it to them, and expected my order to be shipped out that week, which I was told that it would and would arrive in 2-3 days. I waited and the camera never came. When I checked my order online, I saw that the status had been changed to cancelled. Apparently they had cancelled my order for me (without telling me ahead of time), although the camera was still in stock. I thought it might be an error due to the fact that they didn't have my credit card security code so I did nothing. I recieved an email about my cancelled order a couple days after saw it online, and then I quickly called to figure out why my order was cancelled. I spoke with customer service who was very nice, said that there was a mistake and upgraded my shipping, telling me that she would ship it out the next day so that I would recieve it as soon as possible. But again, the camera never came. So I had to send out two more emails and give Wells Digital a call AGAIN. Because of phone problems, I didn't recieve a call back from their customer service until almost 5 days later, although I don't know why they didn't respond to my email. I was assured that the customer service representative would personally send out my order that day. I didn't know what exactly to expect since I had been let down twice already. However, I did finally recieve the package, about 3 1/2 weeks after I first ordered it. I never really got an explaination about why it took them so long to process my order, but at least I have my camera now. "

"HOLY COW!!! You can actually order a camera online & not have to go through living hell to get it. After a bad experience trying just to place an order with one of the bottom-feeding bloodsuckers that masquerade as an online camera retailer, I came upon Wells Digital. Only a couple reviews but they were positive. The price was lower than most but not rock-bottom for the camera I was looking for. The website told the whole story upfront of how the company operates including shipping charges without having to put your items in a shopping cart first. So with much trepidation, I sucked it up & ordered since the camera was “in stock” (yeah, right!!) Well, guess what? No need to call to confirm your order – checkout through Yahoo. Thus no hardcore sales pitch budget buster to be subjected to. The company gives YOU the choice when you purchase of buying the camera only or one of 3 progressive kits or a la carte…right there on the website. So I ordered the camera & starter kit because I wanted a case anyway & I would eventually want an extra SD card & rechargeable NiMH batteries & charger at some point. I placed my order online at 1AM Saturday & got the immediate proverbial “thanks for your order” e-mail (oh, boy – they must be working on it right now!). Lo & behold, I got a FedEx e-mail Monday that my order was shipped (what?…no way!). Thursday afternoon, it arrived. Everything! As promised! Never needed or wanted to make a phone call…never had to. Get this…THEY’RE e-mailing me a survey to rate my experience (happens all the time, right?). If Wells Digital can service their customers’ wants & needs like they did mine, the bottom-feeding bloodsuckers will get their just reward…no business. Wells Digital goes in My Favorites for tech bargain surfing. I highly recommend them based on my experience. Hope this helps others trying to find a decent online camera retailer."