1/5

posted Jan-12-2005

"Out of stock item advertised on internet as if in stock.
Package damaged in shipment and returned to Walgreens, who did not notify me nor get back to me when I notified them. "

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1/5

posted Dec-29-2004

"Horrible Horrible Service. I ordered some diapers at Walgreens.com that were on sale and in stock on December 1, 2004. I did not receive the order by the 10th so I called, and they assured me that they would ship in a week or two because they were out of stock. Nothing arrived by the 23rd, so I called again 877-250-5823, spoke with a gentleman named Graham, who politely told me my order was CANCELLED due to some kind of computer glitch. I was really mad because this is the first I heard of it, plus the lady I spoke with on the 10th assured me that I would get the shipment in 2 weeks max. Graham told me he would check on that, because I may be on the list of people who would have their order shipped(strange that they have lists of people who they ship to and to whom they don't). He said the person taking care of this left already(4pm Thursday the 23rd), but he took my number and said someone would call me on Friday 24th. Of course nobody ever called me back, so I waited and waited until Wednesday morning the following week. I called again and spoke with Tani ext 7719. She again informed me the order was cancelled and there was nothing she could do. She offered to ship 1/3 of my original order and wanted to charge me 3X the sale price on the remaining 2/3 of the order, to which I said no thanks. I took the consumer relation address to Walgreens and I'm going to write some letters because I think this is BS. They don't ship anything, don't inform me of the cancellation for 3 weeks, they don't call me back when promised and they try to overcharge me when I call to find out about the shipment. I'm VERY DISAPPOINTED with my dealings with Walgreens.com and I doubt I will ever order again. Their customer service while polite does nothing for you to try to keep you as a customer. I guess after you get to be a big company you can crap all over your clients and get away with it. I would not deal with this company ever again.
Consumer relations address:
Walgreens
Consumer Relations
Attn: David Bernauer
Mailstop 2273
200 Wilmot Rd
Deerfield IL 60015
email: consumer.relations@walgreens.com
no phone was provided"

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