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Stores > Walgreens

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  • Walgreens

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 4.17/10 4.17/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: 0.00/10

76 Customer Reviews

Rating 2/10

"Horrible service at Walgreens store at 1497 Canton Mart Road in Jackson, Mississippi. Asked pharmacy to return phone call regarding a prescription but they never did. This has happened several times when pharmacy will not return phone calls. Also, extremely long waiting line to get prescription filled."

This review was modified by msplanner on January 27 2015 07:00:47 AM

Rating 2/10

"One would think that Walgreens would alter their service after sooo many complains about the pharmacy service = skill of the assistants, knowledge of the pharmacists, getting prescriptions filled correctly, having a prescription ready on time, time it takes to get a prescription filled. I could go on and on. Nearly every single time i went to pick up prescriptions at Walgreens, whether it was in Aventura FL or Mill Valley CA, there was a problem. With the fact the prescription was sent to the wrong pharmacy... in another town, to not having the prescription ready even though they called me to come in. A bus ride and walk was a waste of time. Having the credit card reader not be able to read my card, and rejecting it, having the manager be rude to me as if it was my fault. Master Card told me their machine has difficulties and the automated system does not know if someone is using a fake card. My Fault? Hardly. I have a $25,000 credit limit. The people behind the pharmacy counter often know less than i do about any number of things. I see others so frustrated they shout, they swear, and I feel the same way many time. Today, it was the last time i wanted to deal with the stupidity of the employees in the pharmacy department. Onward to CVS."

Rating 2/10

"If I can give 0 stars, I would. I ordered this item. 5 days later walgreens cancelled my order, saying it is a pricing mistake and would not honor the order. This is very poor customer service. Walgreens don't even support their own website. I will NEVER purchase anything from Walgreens anymore."

Rating 10/10

"New Walgreens in Grants, New Mexico is GREAT - courteous, knowledgeable staff; clean, well stocked, and easy to navigate; a welcome addition to our small town! I have not used Walgreens on line, and was surprised to read all of the negative reviews - good to know. "

This review was modified by MAIr3la-d on September 17 2014 11:16:32 AM

Rating 8/10

"Found this site because another merchant asked me to review them, and thought that while I was here, I'd put in a good word for my local Walgreens store at 7th St and McDowell in Phoenix. The employees are very nice, always helpful, and by shopping the sales and clearance shelves, I get really good deals. I noticed that Walgreens overall rating is really low, so I looked at the other reviews to see if I was missing something. First of all, most of the other reviews are either for their pharmacies or their website, which all seem to be connected in name only. Secondly, there are only 56 reviews from 2004 to now. Walgreens has stores all over the country, with at least 20 in Phoenix alone, so over the last 10 years, they've had billions or trillions of transactions. When so many reviews are bad, it makes you wonder, but 56 is like a spit in the ocean. Such a small sample makes the data strictly anecdotal, and statistically meaningless. "

No Avatar

Rating 2/10

"North Fort Myers, FL store #7465
I have never been so insulted by a Pharmacist (Duc V ) in all my life. Today this man flat out stated that "it looks like you are pharmacy shopping" right to my face! The fact was that this pharmacy was out of my medication and another Walgreen's near me had closed and I have had to fill my medication's at other locations.
This man needs to work on his tact and personal skills, what kind of professional would make such a comment to a sick patient? After being berated by this man I was so upset I had to be treated by my doctor because of by blood pressure was so high. I am a woman in her 70's with many health issues and do not need to be accused of such things.
I have been with Walgreen's for many years but I will never return for anything let alone a prescription. Not only myself but my family is irate and will no longer be associated with a company that employs unprofessional and offending people.

Rating 2/10

"Sorry to be the bearer of bad news but I just had the worst experience ever at the Walgreens located at 379 Myrtle Ave in Brooklyn. My boyfriend and I walked in the store around 7:30 pm today. After being in the store no more than 2 minutes a cashier made an announce for security to walk the floor; At first I thought nothing of the announcement because security secures and surveys the premises for potential questionable activity, granted. However, the security guard (Kalorda/Calorda) on duty walked straight out of the back room and stood directly in front of my boyfriend and I and stood there and gawked at us for about 4/5 minutes instead of walking the floor securing things. At that time I became so frustrated. In all of my 28 years on this earth I have never been outright, disrespectfully racially profiled by another black person and it felt degrading and humiliating. I am not sure of the skin color or dress code requirements to shop in this store but if this is just a sliver of the attitude instilled in the employees of Walgreens I want no part in it. I love to spend money but more so I love to share my personal experiences with others in hope that we find some solidarity in fighting for equality for ALL. Needless to say DO NOT SHOP at this location because the employees there are RACIST. And as a young black woman currently pursuing a degree in Business Management and Operations I hope to make a difference for all who are discriminated against through and by big business. ?#?IHAVEADREAM? ?#?MLKjr? ?#?BLACKWHITE? ?#?GAYSTRAIGHT? ?#?FATORNOT?"

This review was modified by MaShar on June 06 2014 06:19:37 PM

Rating 2/10

"The package for my order was sent back to shipper right away as the address is missing suite number. I had that problem before when using Paypal to checkout with other online merchant. But the other store tried to reach me to get correct suite number while Walgreens did not. I called the customer service line on the same date that the package was failed to deliver. The representative only said they can reship, which I am ok but the attitude was not very pleasant when I asked her the same question to make sure I understand correctly.

Then my replacement package got lost which I found that most likely the FedEx delivered to wrong person. I chose to send email as I did not have very good experience with phone calls. However, the answer was very short, stating they are not able to reship again as the tracking shows the package is delivered. The person suggested me to locate the package in the building. I replied the email asking if they can reach out to FedEx to find the package, I haven't had any reply.

At the end, I reached out to FedEx and ask them to help me find my package, and a couple days later, they told me it seems the driver delivered the package to the incorrect address and they will try to retrieve the package. I am not sure how it gonna end since Walgreens did not reach out to them, I paid $69 for my merchandise and I am still not sure if I am going to have it or not. NOT RECOMMEND BUYING FROM WALGREENS as when you have issue with your online order, the customer service is not helpful. Good luck with your online order if you order from Walgreens

This review was modified by cclove82 on May 27 2014 08:09:13 PM

Rating 2/10

"I went to Walgreens in North Bergen NJ today to fill my pain prescription because my regular pharmacy was out. The pharmacist asked for my ID and insurance card, asked me several questions about allergies, have I taken this before, etc, then said he'd have to check his stock "and a couple other things". He took my ID with him. After 5-10 minutes he returned and said he couldn't fill the prescription because I've been using the same one for more than 6 months and that it's "his policy" to not fill it because there are other, single dose alternatives. I asked him how the ptb could possibly know more than my doctor, who has been treating me for over 12 years, to which he replied that this is their policy and that other drug stores might fill it, but not theirs. Very upset. How can anyone decide for me what my pain level is? I've never doctor shopped, never gone to multiple pharmacies for more than one prescription and have a single doctor who provides the same prescription every 4-6 weeks, depending on how often I need to control my pain. I told the pharmacist that they have lost a long term customer and I left. Terrible policy that makes someone who is in pain feel very insulted, small and insignificant."

This review was modified by Veramad on April 15 2014 03:00:14 PM

Rating 2/10

"Walgreens is not the place to purchase electronic cigarettes. I purchased one and when I got it home the charger did not work. I took it back for an exchange and it took the manager a long time to get to the register only to inform me that she was not going to exchange the thing. She informed me that there was an 800# on the package and to call them. She was also rude. They will not get my business anymore!"

zeta's Avatar

Arizona, US
Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Ordered Jan 29th
Shipped 1/31 from CA
Delivered on 2/3 in AZ

The shipping timeframe is good. The items were delivered well and correctly. I'm not planning on returning the items. My order experience was excellent.

Rating 2/10

"I purchased several "Sale" items at a Walgreens in Marietta, GA. Normally, I am very happy with the customer service, prices and sales. On this particular date, there were huge banners showing sales prices and savings. But, when I went to check-out, several items were no longer on sale and the cashier had no interest in making sure I got the items for the sales price.

I ended up returning over 3/4 of the items I purchased, due to the lack of organization, knowledge and customer service. It goes to show you that customer service can go a long way.

Rating 2/10

"This is not about a particular store it is about the rewards policy and getting gift cards for transferred prescriptions.

I had 2 prescriptions transferred and when I asked about the gift cards they said I was not eligible because I had a medicare part d prescription plan. No where on the poster inside their store did it indicate this or that there were any exclusions.

The same with the rewards of 500 points with each filled prescription though I could not find anything online indicating this.

I do not see why this makes a difference and could not get an answer from the pharmacy associate.

I am on a fixed income and anything I can get along the way to help me financially is very much needed.

I am not going to say I will never get a prescription filled but I will say the reason I changed is because the pharmacy I was going to did not have drive thru service.

I will say this though I will strictly use Walgreens for my pharmacy needs only (drive thru where I do not have to walk clear through the store). I will buy nothing else at the store. Even if I have to make another trip somewhere else to get OTC medications and such I will do so.

It seems that the senior citizen is getting the shaft on a lot of things. I may get my prescriptions with you but that is all the business I will do with you all.

I sent an email from Walgreens web site stating these facts but have not heard from them yet.

This review was modified by KittyJoan on January 10 2014 12:33:52 PM

Rating 2/10

"bought photo cards, they looked like my 3 year old made them, then after wasting over an hour of my time they said that is all they can do."

This review was modified by ddring on November 20 2013 08:11:21 AM

Rating 2/10

"Muy malo el servicio que tiene la farmacia del Walgreens localizado en 16690 SW 88 ST Miami Fl 33196, la empleada llamada Ailin no solo no tiene idea de servicio al cliente tampoco sabe como llenar las formas requeridas por los seguros para cobrar las recetas, y su falta de conocimiento la disfrasa haciendo creer al cliente que es culpa del seguro.
Ayer nos tuvo mas de dos horas esperando por una informacion que estaba en la tarjeta.

Recomiendo usar a Publix tienen mucho mejor servicio y profecionalismo, dos cosas que desconocen las dos empleadas de ese Walgreens.

This review was modified by Yolres on September 19 2013 01:55:31 PM

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