"I purchased several items online from them including, several bars of expensive individually boxed soap, a large bottle of shampoo, a shaving gel, and some athletes foot medication(more than you wanted to know:). When the box arrived it looked like the contents had been rummaged through and were everywhere which I blame entirely on very extremely poor packing. Soap was everywhere and very few were in the original box. They also actually completely left out a bottle of shaving gel I ordered. I was actually was almost so stunned at how ridiculous this was I was amused by the whole thing. I contacted them right after via e-mail about the missing shaving gel and they said they could not help unless I called customer service on the phone. I find this unacceptable for several reasons as you might imagine and if you take online orders you should be able to resolve customer disputes and issues online. Not happy!"

"This is one of the worst experiences I have ever had with any online store.

I ordered an exercise bike from Walgreens, because the price w/shipping was good and it was a large national chain. I mistakingly thought that the fact that Walgreens is a large national chain protected me from fraud. I was dead wrong.

After my credit card was charged, I received no emails confirming my purchase; however, three weeks after placing my order I did receive email notification that my order had been shipped. When it arrived, they had shipped me an exercise bike that is considerably less expensive than what I placed an order for and, worse, it had previously been opened.

Here is where the story turns ugly. I called "customer support" and got somebody with a strong East Indian accent who told me that there was nothing that she could do to correct the error, though, she would send an email to an "order support specialist" who would call me back within 3 days. Obviously, I told her that I had heard this type of story before and I wanted to speak to somebody who could arrange for the excercise bike to be picked up and the correct bike shipped. Once again, she told me that she could NOT help me (this is "customer support," mind you). I asked for a direct number to the "Order support specialist," but she refused to give it to me. Well, you guessed it, nobody called back.

One week later I called customer support, again. This time I got a woman with a pleasant Southern US accent (who I could easily understand). She told me that she could not find anything in the computer showing that I had ever called with a problem! She took down my information (I gave my home number, work number and cell phone number) and told me, once again, that customer service could provide me with NO SERVICE. I had to wait until I was contacted by an "Order support specialist." She would not give me a direct number to one of these specialists. That conversation was was 10 days ago and I still have not heard from any "Order support specialist."

So here is where I stand: I paid a lot of money for a product, from Walgreens, for which they shipped me a PRE-OPENED, considerably less expensive product. Their customer support (for which you will wait on hold for an excessive amount of time) will tell you that THEY CAN DO NOTHING TO HELP YOU. They will NOT give you an RMA (Return Merchandise Authorization), they will NOT do ANYTHING for you. They WILL tell you that somebody "will call you back"... and nobody ever will call you back. How convenient.

I am currently considering my options (including small claims court). If you read this and still order from these guys (who are either ripoff artists, incompetent, or both) then I will feel no sympathy when you are parted from your hard earned cash and get nothing from Walgreens to show for it. Take my friendly advice...steer clear of Walgreens online!

February 3, 2007 Update:

I was finally contacted by an "order specialist" named Ryan, near the end of January (mind you, I placed my original order on Dec. 11, 2006). Ryan told me that Walgreens contracts out to suppliers and that they have had problems with some of these suppliers. He made arrangements for the incorrect product to be picked up by UPS (which it was) and the correct product (an exercise bike) to be delivered (which it was, on Feb 2, 2007). Ryan also sent me a $25 Walgreens gift card (good only at Walgreens).

While the assistance I finally received, from Ryan, is mitigating it does not excuse the fact that I was initially sent an open product of substantially less value than that which I paid for. Even worse, the fact that customer support cannot help the customer and that I had to wait many weeks just to hear back from a Walgreens representative who could correct the situation, is totally unacceptable.

I told the Walgreens "Order Specialist" (Ryan) that Walgreens has an abysmal customer service system and apparently very poor quality control. He agreed.

As for myself, I will never order anything from Walgreens "online" again. Having read my saga...what will you do???"

"No conscience. I ordered 2 custom photo sweatrshirts and a toddler t-shirt in time for delivery as Christmas presents. I'm holding an emailed confirmation that the transaction was finished and the order taken. A week later, checking to see status of shipment, I found no record of the purchase and called customer service. I was told that there was a computer "glitch" on the day that I placed my orderr and that the transaction had beeen cancelled. And, oh, by the way, they were willing to refund my money. Hello, you cancelled the transaction and I have an "option" to be refunded. How about a make good. These were Christmas gifts that Walgreen's implicitly agreed to deliver, failed to deliver, and took no account that "trust" is what merchants sell. Excuse me. Got to go, I've got to go shopping to cover Walgreens error."

"I ordered an alarm clock on June 26, 2006 and never recieved it. I paid via PayPal and apparently Walgreens doesn't pick up their orders from their PayPal account. They said the only thing I could do is place another order. It has already been two weeks and PayPal assures me that the ball is in Walgreen's court. That if they ever pick up the order email, I will in fact be charged for the order (which was $159.00, so I don't want to be charged twice, obviously). Walgreens also wouldn't resolve this via email. They made me call their customer service only to end up being put on hold for 10 minutes and being told that I should have contacted them sooner since they don't show an order ever being placed. Nice, customer service. Needless to say, I won't be shopping with them again. I'd hate to have to ever return anything to them!"

"I've used walgreens.com many times and am satisfied with their service * but * this is a review of one of the products they sell (and I purchased), The Adjustable Shower Chair by COSCO.

This product is just an accident waiting to happen, as a matter of fact the chair tipped over twice while I was using it causing me to lose a tooth and smash my head on the bathtub.

This chair is poorly designed with the legs too close together making it highly unstable. I bought this seat to replace an aging one manufactured by RubberMaid which I also purchased at Wallgreens and was an excellent product.

Again, this is not a rebuke of Wallgreens but of the Cosco Product which I think is very dangerous for a person that needs assistance and should be re-called before someone really gets hurt."

"Purchased some trash bags. Great prices! Package arrived quickly and well packaged. I buy several items each month online and would certainly consider them again for my future purchases. Thank you!"

"Out of stock item advertised on internet as if in stock.
Package damaged in shipment and returned to Walgreens, who did not notify me nor get back to me when I notified them. "

"Horrible Horrible Service. I ordered some diapers at Walgreens.com that were on sale and in stock on December 1, 2004. I did not receive the order by the 10th so I called, and they assured me that they would ship in a week or two because they were out of stock. Nothing arrived by the 23rd, so I called again 877-250-5823, spoke with a gentleman named Graham, who politely told me my order was CANCELLED due to some kind of computer glitch. I was really mad because this is the first I heard of it, plus the lady I spoke with on the 10th assured me that I would get the shipment in 2 weeks max. Graham told me he would check on that, because I may be on the list of people who would have their order shipped(strange that they have lists of people who they ship to and to whom they don't). He said the person taking care of this left already(4pm Thursday the 23rd), but he took my number and said someone would call me on Friday 24th. Of course nobody ever called me back, so I waited and waited until Wednesday morning the following week. I called again and spoke with Tani ext 7719. She again informed me the order was cancelled and there was nothing she could do. She offered to ship 1/3 of my original order and wanted to charge me 3X the sale price on the remaining 2/3 of the order, to which I said no thanks. I took the consumer relation address to Walgreens and I'm going to write some letters because I think this is BS. They don't ship anything, don't inform me of the cancellation for 3 weeks, they don't call me back when promised and they try to overcharge me when I call to find out about the shipment. I'm VERY DISAPPOINTED with my dealings with Walgreens.com and I doubt I will ever order again. Their customer service while polite does nothing for you to try to keep you as a customer. I guess after you get to be a big company you can crap all over your clients and get away with it. I would not deal with this company ever again.
Consumer relations address:
Walgreens
Consumer Relations
Attn: David Bernauer
Mailstop 2273
200 Wilmot Rd
Deerfield IL 60015
email: consumer.relations@walgreens.com
no phone was provided"