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Full Rating Profile
  • Walgreens

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 3.21/10 3.21/10
    Shipping & packaging: Rating 3.13/10 3.13/10
    Customer service: Rating 2.14/10 2.14/10
    Return/Replacement policy: 0.00/10

68 Customer Reviews

Rating 2/10

"I went to Walgreens in North Bergen NJ today to fill my pain prescription because my regular pharmacy was out. The pharmacist asked for my ID and insurance card, asked me several questions about allergies, have I taken this before, etc, then said he'd have to check his stock "and a couple other things". He took my ID with him. After 5-10 minutes he returned and said he couldn't fill the prescription because I've been using the same one for more than 6 months and that it's "his policy" to not fill it because there are other, single dose alternatives. I asked him how the ptb could possibly know more than my doctor, who has been treating me for over 12 years, to which he replied that this is their policy and that other drug stores might fill it, but not theirs. Very upset. How can anyone decide for me what my pain level is? I've never doctor shopped, never gone to multiple pharmacies for more than one prescription and have a single doctor who provides the same prescription every 4-6 weeks, depending on how often I need to control my pain. I told the pharmacist that they have lost a long term customer and I left. Terrible policy that makes someone who is in pain feel very insulted, small and insignificant."

This review was modified by Veramad on April 15 2014 03:00:14 PM

Rating 2/10

"Walgreens is not the place to purchase electronic cigarettes. I purchased one and when I got it home the charger did not work. I took it back for an exchange and it took the manager a long time to get to the register only to inform me that she was not going to exchange the thing. She informed me that there was an 800# on the package and to call them. She was also rude. They will not get my business anymore!"

zeta's Avatar

Arizona, US
Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Ordered Jan 29th
Shipped 1/31 from CA
Delivered on 2/3 in AZ

The shipping timeframe is good. The items were delivered well and correctly. I'm not planning on returning the items. My order experience was excellent.

Rating 2/10

"I purchased several "Sale" items at a Walgreens in Marietta, GA. Normally, I am very happy with the customer service, prices and sales. On this particular date, there were huge banners showing sales prices and savings. But, when I went to check-out, several items were no longer on sale and the cashier had no interest in making sure I got the items for the sales price.

I ended up returning over 3/4 of the items I purchased, due to the lack of organization, knowledge and customer service. It goes to show you that customer service can go a long way.

Rating 2/10

"This is not about a particular store it is about the rewards policy and getting gift cards for transferred prescriptions.

I had 2 prescriptions transferred and when I asked about the gift cards they said I was not eligible because I had a medicare part d prescription plan. No where on the poster inside their store did it indicate this or that there were any exclusions.

The same with the rewards of 500 points with each filled prescription though I could not find anything online indicating this.

I do not see why this makes a difference and could not get an answer from the pharmacy associate.

I am on a fixed income and anything I can get along the way to help me financially is very much needed.

I am not going to say I will never get a prescription filled but I will say the reason I changed is because the pharmacy I was going to did not have drive thru service.

I will say this though I will strictly use Walgreens for my pharmacy needs only (drive thru where I do not have to walk clear through the store). I will buy nothing else at the store. Even if I have to make another trip somewhere else to get OTC medications and such I will do so.

It seems that the senior citizen is getting the shaft on a lot of things. I may get my prescriptions with you but that is all the business I will do with you all.

I sent an email from Walgreens web site stating these facts but have not heard from them yet.

This review was modified by KittyJoan on January 10 2014 12:33:52 PM

Rating 2/10

"bought photo cards, they looked like my 3 year old made them, then after wasting over an hour of my time they said that is all they can do."

This review was modified by ddring on November 20 2013 08:11:21 AM

Rating 2/10

"Muy malo el servicio que tiene la farmacia del Walgreens localizado en 16690 SW 88 ST Miami Fl 33196, la empleada llamada Ailin no solo no tiene idea de servicio al cliente tampoco sabe como llenar las formas requeridas por los seguros para cobrar las recetas, y su falta de conocimiento la disfrasa haciendo creer al cliente que es culpa del seguro.
Ayer nos tuvo mas de dos horas esperando por una informacion que estaba en la tarjeta.

Recomiendo usar a Publix tienen mucho mejor servicio y profecionalismo, dos cosas que desconocen las dos empleadas de ese Walgreens.

This review was modified by Yolres on September 19 2013 01:55:31 PM

Rating 2/10

"I seen all the Walgreen reviews. I as well had a recent issue. I been buying Ritalin from them. I brought in a new script. came to get the script and the price went from aprox 40 dollars to a whapping seventy six dollars. the attendant stated do you want it or not. I felt I had to take the script because I did not have the time to get the original script back. My reason for the quick purchase was I did not want to hold up a long line. I also did not have the time to process the return of the original script. Also they never have sale items in stock.

I reported the issue to the better business bureau. Walgreen's corporate put the pressure on a staff pharmacist to help fix the issue. Walgreens corporate had no concern for me and used its pharmacy staff to through under a bus. I never received an explanation form Walgreens corporate except for the pharmacy staff telling me that corporate is putting pressure on them to say "oops".

Rating 2/10

"Placed an order with expedited shipping 1-2 days. It has been 3 and the order is still not processed. Didn't know it took so long to process a 1 item order. Pathetic Walgreens!"

This review was modified by Figure-It-Out on August 08 2013 03:11:50 PM

No Avatar

Georgia, USA
Rating 2/10

"Walgreens in Rome, GA completely ruined 2 rolls of film I left with them to be developed. There is no way to replace photos taken across the country of people who will not be together again. "

Rating 10/10

"Mike was excellent. I was short like a dollar and change and Mike paid out of his pocket my balance! Thanks Mike! Excellent customer service! Thanks Mike. I so didn't expect him to do that! I love Mike! He is so nice!"

This review was modified by blanchette.maureen on July 14 2013 06:14:54 PM

Rating 2/10

"Do not use there online store it is a horrible experience. Placed and order for an item showing instock but it never shipped and they gave me nothing but issues canceling the order."

This review was modified by dsenier on May 10 2013 05:22:06 AM

Rating 2/10

"In general, the stores never have stock on hand that is on sale. You'd think they would have stock on hand and more, esp if it is on sale but no and even the first day of ads, they don't have items.The shelf space is very limited.Again, if you advertise something on sale, have it on hand for the customers...
Don't waste your time with this store chain..Not worth it

Rating 2/10

"The worst Pharmacy that I ever dealt with, I just transfered all my RXs to CVS. The people that work there are lazy and not very freindly. This the Walgreens in West Caldwell, NJ"

Rating 2/10
ResellerRatings.com TOP REVIEWER!

"I can not believe what's happening. Is it America, or am I in Zimbabwe?? What a mess!!!!!!!!! I had so much problems sending my prescription in. They told me I had to open mail order account which I did. It took my DR several calls to make them accept my RX. They do not listen! Then it took me several days and numerous calls and chats to put a note that I am paying out of pocket, and I want it shipped to me. Hey, why would I open mail order account if I could pick it up in store?? They do not know how to work without insurance. Before I decided to use their service I called and asked how much my medication would cost. The price was $79.99. I rechecked and asked over the chat. The price was either 59.99 or 79.99. Every time I want to finally order they ask me to call them. OK. I called again, and they said I had to open another account with walgreenshealth. I said I opened account YOU told me to open why do I need to open another account? To save me money... The price for medication suddenly went up to $350. I called. Then it went down to $167. What a nightmare! I checked with other pharmacies, it costs around $60-70 everywhere else, the most expensive online pharmacy sells it for $90. I asked over the chat, they said they would fix the price. Then I called and they told me whole bunch of nonsense about generic, brand name, sizing, and prices vary depending ta-da LOCATION. I said what location? I am using online mail order pharmacy! And how the price can vary from $59 to $350 due to a location, really? Are you flying to your MARS warehouse to bring my medication? In addition to everything we have already discussed all nuances during our previous 30 conversations! I told them 100 times what I want, and so did my DR, they have a written RX. It's going on for 7 days so far. There is no intelligent life here, move on. I am transferring my RX to CVS. Their photo services suck too. They wanted to charge us $200+ for passport photos, we needed a few copies, we paid $11 in Fedex Kinkos.
edit I tried to transfer my RX from them to CVS and they refused, and cancelled my order! CVS was very apologetic and asked me to fax them new RX. The medication costs $52 at CVS. I will never buy anything from Walgreens ever.

This review was modified by thepretty on April 12 2013 12:00:58 AM

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