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"What can I say? I have purchased and built many computers and nothing has ever come close to the BLACKBIRD I just purchased. The sales support was fantastic, Brendan was a professional and has answered every email I have sent him in a very timely manner.I would recommend this company and sales rep to anyone looking to buy a high end gaming machine."
"I was excited to read the PC Gamer review the Blackbird received,the highest in the magizines history, So I immediately ordered one. there were some problems in the order process that caused a delay, how ever i was able to contact a real person immediately and the problem was resoled to my great satisfaction. Christ Sutton and his entire team in the Blackbird voodoo sales and service department are doing an amazing job, and by the wway I LOVE MY BLACKBIRD LIMITED EDITION!!! ty Chris and team, and ty HP. Sincerely-Allan D. Spanaway Wa."
"Brendan and Renae (spelling) helped me on two different occasions. One by phone and the other by e-mail. They were both very thorough and had outstanding customer service skills. They new the product and did not make me feel silly for asking a million questions. I am very pleased with my HP Blackbird 002 LC.I will be using my super pc to work in and study CAD products. "
Unfortunately I must change my opinion on this. The information I was given was inaccurate, in fact so inaccurate that had I taken the offer without reading it, I would have paid an extra $3000 for my system. As it is I have cancelled the deal as I have no faith in this company to deliver what they have promised. If you would like further information, I do have the email strings whic I can forward to you. +++++++++++++++++++++++++++++++++++++++++++++++++ I was very impressed with the help Thomas gave me, he was able to answer the questions I had and get me the required paperwork very efficiently, I cannot wait to get my hands on my new toy"
This review was modified by smsoutthere on January 11 2008 09:58:35 AM
"Worked with Thomas who was outstanding. Very knowledgeable, helpful and most importantly you could tell he really enjoyed helping you and finding out information if he didn't know himself. Helped me build a Blackbird computer with everything I needed, and not the things I didn't. Highly recommended."
This review was modified by natdad on January 10 2008 10:35:09 AM
"I recently bought a Blackbird 002 from Anupam (AB) Bal at Voodoo/HP and it was a great experience. I was upgrading from a Dell XPS 600 to a gaming rig that really lives up to the extraordinary reviews that it is getting. I am a knowledgable PC user and AB was able to work with me to get an order placed that could allow me to "recycle" come of my components. He also kept me informed as my box went through production snd even project managed some small issues that I had after I got the rig. The whole experence was excellent and I love using my bird."
"Because I am buying a Blackbird for someone else, I can only comment on the sell portion of the experience, which in my opinion was especially good. I had a problem with my credit card and the website yesterday. I called the 877 number, got a "live" person quickly, Tom, and he walked me through the entire order over the telephone and hung in there with me until my order was successfully placed. His helpfulness was instrumental and much appreciated - my frustration tolerance was rather low yesterday."
"Many thanks to the incredible customer and technical support team at Voodoo PC. Rob, in particular, has been a great help working through recent issues, while the entire team has been fantastic, patient and proactive over the years.
In all of my interactions with sales and support, I've been consistently treated as part of the team, with cheerful, respectful and intelligent support. That's huge.
My first dream machine was absolutely brilliant... it was well worth the wait for an amazing, screaming fast, and reliable system.
When that desktop was stolen, I was devastated. I had absolutely no hesitation calling Voodoo for a replacement. It's not just the hardware.
The folks at Voodoo went out of their way to ease the pain as much as possible, helping me to keep my cost down, retain all the warrantee extras and get a new system built quickly.
Unfortunately the new Omen turned out to be problematic from day one. We needed a new power supply, the raid system needed to be redone, video was intermittent, connectors were loose, etc.
In spite of great support, and a lot of attention from the team, the system never worked properly. Rob has been spectacular in helping me to resolve the issues, right through the holiday season.
After all is said and done, I'm essentially getting a new system, although I'm also taking the opportunity to upgrade while my Omen is spending some quality time in Calgary :-)
I think this kind of thing can happen when dealing with new technology; it comes with the territory. What's important is how well Voodoo PC pushes the envelope while maintaining quality control. And even more important to me is how responsive Voodoo has been to my interests and concerns as a customer.
Again, thanks to Rahul and to Rob for escalating this issue, for being so proactive as always, and very special thanks to everyone at Voodoo PC for your world-class support.
Best regards, Robert "
This review was modified by rmilton1413 on January 07 2008 12:17:16 PM
"Anupam (AB) is a true sales professional and offered very helpful consultation with respect to building my system. Very good communication throughout the entire process and delivery occurred when promised. Have been very happy with my Blackbird 002 so far and highly recommend it for anyone considering a high-end system."
"After going the rounds with Epson and trying to figure out how to network a printer, check IP addresses, I called Voodoo today. I still can't figure out how Epson can support a printer but not know how to enable it on a network but that's another story! Today, Rob at Voodoo, fixed the issue for me. It took time and me going from one computer to another but he stuck with me and got it fixed. The issue turned out to be the wireless network was not set up correctly and only allowed internet access, not file and print sharing. I also got good advice on firewalls, and what exactly my router and modem provide on their own. Over the 2 plus years we have had our Voodoo, a few issues have come up now and then. (user error no doubt not hardware!) I have always gotten excellent support from the Voodoo technical team. I can call with software issues, hardware issues, network issues and they help or tell me what to do or who to call. After dealing with other computer manufacturers, software and hardware dealers, I actually think Voodoo has the best tech support team in the industry. When I have a problem with my computer, I do NOT want to call all over the world. I want to call one place and I want that place to have a team that is knowledgeable and doesn't rush me. That is not too much to ask and I am quite sure I am not alone. It is far too cumbersome to call various "support" teams dealers and one often gets conflicting advice which only makes the problem worse. Thank goodness for the Voodoo store and tech team. I am a loyal and thankful customer! "
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![Share](javascript:share_rating({"review_body":"I was excited to read the PC Gamer review the Blackbird received,the highest in the magizines history, So I immediately ordered one. there were some problems in the order process that caused a delay, how ever i was able to contact a real person immediately and the problem was resoled to my great satisfaction. Christ Sutton and his entire team in the Blackbird voodoo sales and service department are doing an amazing job, and by the wway I LOVE MY BLACKBIRD LIMITED EDITION!!! ty Chris and team, and ty HP.<br>Sincerely-Allan D. Spanaway Wa.","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/355372#comment355372","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"Taps","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Brendan and Renae (spelling) helped me on two different occasions. One by phone and the other by e-mail. They were both very thorough and had outstanding customer service skills. They new the product and did not make me feel silly for asking a million questions. I am very pleased with my HP Blackbird 002 LC.I will be using my super pc to work in and study CAD products. ","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/355212#comment355212","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"clamr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE:<br><br>Unfortunately I must change my opinion on this. The information I was given was inaccurate, in fact so inaccurate that had I taken the offer without reading it, I would have paid an extra $3000 for my system. As it is I have cancelled the deal as I have no faith in this company to deliver what they have promised. If you would like further information, I do have the email strings whic I can forward to you.<br>+++++++++++++++++++++++++++++++++++++++++++++++++<br>I was very impressed with the help Thomas gave me, he was able to answer the questions I had and get me the required paperwork very efficiently, I cannot wait to get my hands on my new toy","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/354957#comment354957","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"smsoutthere","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worked with Thomas who was outstanding. Very knowledgeable, helpful and most importantly you could tell he really enjoyed helping you and finding out information if he didn\u0027t know himself. Helped me build a Blackbird computer with everything I needed, and not the things I didn\u0027t. Highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/354834#comment354834","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"natdad","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently bought a Blackbird 002 from Anupam (AB) Bal at Voodoo\/HP and it was a great experience. I was upgrading from a Dell XPS 600 to a gaming rig that really lives up to the extraordinary reviews that it is getting. I am a knowledgable PC user and AB was able to work with me to get an order placed that could allow me to \u0022recycle\u0022 come of my components. He also kept me informed as my box went through production snd even project managed some small issues that I had after I got the rig. The whole experence was excellent and I love using my bird.","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/354820#comment354820","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"kaps77","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Because I am buying a Blackbird for someone else, I can only comment on the sell portion of the experience, which in my opinion was especially good. I had a problem with my credit card and the website yesterday. I called the 877 number, got a \u0022live\u0022 person quickly, Tom, and he walked me through the entire order over the telephone and hung in there with me until my order was successfully placed. His helpfulness was instrumental and much appreciated - my frustration tolerance was rather low yesterday.","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/354697#comment354697","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"mlp79","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Many thanks to the incredible customer and technical support team at Voodoo PC. Rob, in particular, has been a great help working through recent issues, while the entire team has been fantastic, patient and proactive over the years. <br><br>In all of my interactions with sales and support, I\u0027ve been consistently treated as part of the team, with cheerful, respectful and intelligent support. That\u0027s huge.<br> <br>My first dream machine was absolutely brilliant... it was well worth the wait for an<br>amazing, screaming fast, and reliable system.<br><br>When that desktop was stolen, I was devastated. I had absolutely no hesitation calling Voodoo for a replacement. It\u0027s not just the hardware.<br> <br>The folks at Voodoo went out of their way to ease the pain as much as possible, helping me to keep my cost down, retain all the warrantee extras and get a new system built quickly.<br> <br>Unfortunately the new Omen turned out to be problematic from day one. We needed a new power supply, the raid system needed to be redone, video was intermittent, connectors were loose, etc. <br><br>In spite of great support, and a lot of attention from the team, the system never worked properly. Rob has been spectacular in helping me to resolve the issues, right through the holiday season. <br> <br>After all is said and done, I\u0027m essentially getting a new system, although I\u0027m also taking the opportunity to upgrade while my Omen is spending some quality time in Calgary :-)<br><br>I think this kind of thing can happen when dealing with new technology; it comes with the territory. What\u0027s important is how well Voodoo PC pushes the envelope while maintaining quality control. And even more important to me is how responsive Voodoo has been to my interests and concerns as a customer.<br> <br>Again, thanks to Rahul and to Rob for escalating this issue, for being so proactive as always, and very special thanks to everyone at Voodoo PC for your world-class support. <br> <br>Best regards,<br>Robert<br>","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/354332#comment354332","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"rmilton1413","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Anupam (AB) is a true sales professional and offered very helpful consultation with respect to building my system. Very good communication throughout the entire process and delivery occurred when promised. Have been very happy with my Blackbird 002 so far and highly recommend it for anyone considering a high-end system.","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/354042#comment354042","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"mderwin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After going the rounds with Epson and trying to figure out how to network a printer, check IP addresses, I called Voodoo today. I still can\u0027t figure out how Epson can support a printer but not know how to enable it on a network but that\u0027s another story! Today, Rob at Voodoo, fixed the issue for me. It took time and me going from one computer to another but he stuck with me and got it fixed. The issue turned out to be the wireless network was not set up correctly and only allowed internet access, not file and print sharing. I also got good advice on firewalls, and what exactly my router and modem provide on their own. <br>Over the 2 plus years we have had our Voodoo, a few issues have come up now and then. (user error no doubt not hardware!) I have always gotten excellent support from the Voodoo technical team. I can call with software issues, hardware issues, network issues and they help or tell me what to do or who to call. After dealing with other computer manufacturers, software and hardware dealers, I actually think Voodoo has the best tech support team in the industry. <br>When I have a problem with my computer, I do NOT want to call all over the world. I want to call one place and I want that place to have a team that is knowledgeable and doesn\u0027t rush me. That is not too much to ask and I am quite sure I am not alone. It is far too cumbersome to call various \u0022support\u0022 teams dealers and one often gets conflicting advice which only makes the problem worse. <br>Thank goodness for the Voodoo store and tech team. I am a loyal and thankful customer! ","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/353376#comment353376","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"N2","rating":"5"}, "single");){kind=link}
"What can I say? I have purchased and built many computers and nothing has ever come close to the BLACKBIRD I just purchased. The sales support was fantastic, Brendan was a professional and has answered every email I have sent him in a very timely manner.I would recommend this company and sales rep to anyone looking to buy a high end gaming machine."