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posted Apr-13-2006 “The customer received exactly as ordered and we delivered on time. We have quotes and invoices to prove such upon request. Also, our phone # is a 1-800 so there is no expense and we attempted to make contact multiple times, and we offered a 30-day moneyback return option which the customer refused to use. ”
posted Apr-13-2006 “Attempted several times to repair the system, and we even offered to return the customer's money after the 30-day refund period had expired. We did all we could to remedy the situation, including shipping replacement parts for expediant repair, but the customer refused to work with us. Customer admitted there were power problems, which is out of our control but we still did all we could to help. Customer would not return the machine for repair.”
posted Apr-13-2006 “Customer ordered a system through one of our resellers, and the system was damaged during shipping. Customer was given the run-around by the reseller, and once we were brought into the loop we did our best to take care of our customer. Customer refused to ship it back for repair, so we shipped out parts so the customer could repair the system on-site. ”
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posted Dec-30-2004 
posted Dec-19-2004 
![Share](javascript:share_rating({"review_body":"We are a systems integration company and this was about the 10th server we\u0027ve purchased from VisionMan. On our 2nd order, we were contacted by a personally assigned sales rep who has been very helpful ever since and has been there for the 2+ years we have been doing business. They have called us back with great tips\/configuration recommendations after we have placed web orders (like recommending a more compatible RAID controller or a more economical memory option), and their support has been excellent. I used to use Dell exclusively, but I have found that Dell has gotten a little proud of their equipment lately - and I have grown tired of waiting on hold in Dell\u0027s support tree. I can usually save anywhere from 25% - 40% on a server from VisionMan and I find if you stick with the quality component manufacturers (SuperMicro, GigaByte, Intel, Adaptec, etc.), I have had even better reliability from VisionMan than I have had with Dell. Once, I tried to save some money by using on-board RAID, and installing the OS myself and I ran into some headaches, but I have never had any trouble if I chose a Visionman recommended configuration and let them install the OS.","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/180133#comment180133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"leiby","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an ATHLON XP 2700 workstation (and rec\u0027d) in Nov \u002704, it arrived with a different (cheaper) motherboard and also the satellite USB ports (top and front of case) were not connected to the MB. Over the next 2 weeks (after receipt) I called Vision 5 times (at my own expense) and faxed them once. Also several e-mails. Each time I have been either sweet-talked or stalled, with no resolution offered other than our (president or manager) will be calling you back. Never once have I received a call-back or even an e-mail acknowledging any problem. The computer works but it was shipped (1) INCOMPLETE and (2) NOT AS ORDERED to be specific inferior parts yet charged me for superior parts - to the tune of $919.00 which of couse I paid in advance.<br>After being ignored for a month, I will NEVER recommend Vision Computers Inc (dba visionman.com) in Chandler AZ to anyone. Stay away from these guys.","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/177616#comment177616","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"T.M.","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased the Vision P4 3.2 Ghz with HT system. After I setup the system, I noticed that the pc would reboot on it\u0027s own. I thought it might have been from the HP9000 printer cable, so I disconnected it from the server. I kept an eye on it, still it rebooted. I finally found out it was something inside the computer. I got this conclusion when I put down my coffeecup, the computer rebooted. I hit the table, same thing. I called up tech support and got a run-around that they didn\u0027t have any parts in stock and it would take up to a week to get in and build. They said that it would be shipped ups ground. After some complaining, they told me 2nd day air. I told them I was unhappy with this only because I was using this for the production pc. Because of the power outage, I lost one of my major databases and had to rebuild it. I have never received so many run-around nonsense excuses as this. They told me that the supervisors were out to lunch, away from their desks, and on vacation. As if that wasn\u0027t enough, I was told by the tech support that the president requested that I return the pc for a full refund. Another supervisor told me that there was nothing else to talk about. I am appalled at this type of service. <br><br>If I were to act in this manner with my customers, I would be out of business.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/135262#comment135262","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"pauldonovan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This has been my WORST experience with any online retailer ever. I will NEVER do any business with visionman again or recommend them to anyone I know. If you have any sort of problem with your order, you can expect weeks\/months for any kind of resolution, I am going on 4 months now and they still owe me $60 for a faulty part they refuse to credit me on. I guess they are very hard up, and with service like I have received, it\u0027s no wonder!!!","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/99185#comment99185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"ztexas72","rating":"1"}, "single");){kind=link}
"I ordered my gaming system on the 20th of december. Took them till the 3rd of january to ship and dident recieve till the 8th even though i selected 3 day air. When i recieved the computer it came with the wrong video card. I believe there is the correct one on the way but its been 2 weeks so i dont really know. My advice is go with a more reputable website."