visit visiondirect.com »
"I ordered a pair of Chloe sunglasses on Vision Direct. I had lost the sunglasses I had, so bought another pair, thinking they were the same. The ones I received were FAKE, not metal frames but plastic and with a cheap rattling sound! You have 7 days to return the sunglasses, nevertheless they won't get back to me with a return address for shipping them back to Hong Kong, it's not an Australian site. WORST experience and 250 dollars is basically lost. They don't give you a refund!!!DON'T DO IT!"
"Ordered 8 boxes of Acuvue Oasys Thursday afternoon, it shipped that night, and I received them the next day. Wise Eyes wanted $235 and 1-800-Contacts wanted $220. With an online coupon code for Vision Direct I found for 25% off, combined with free shipping, with tax my total was $140. And on top of that I got 15 miles per dollar from my credit card company. Definitely gonna order from Vision Direct again next time. The rep who I had called to verify cost, product, shipping with was very helpful."
"I thought if I ordered glassed from Vision Direct they would be more reliable than other smaller companies. 2 weeks later no parcel. I emailed and waited 3 days for a response. Was then advised that it will be another 11 days! Way past my husband's birthday! "
"I read all the bad reviews from older posts, I figured I would take the chance seeing how their price beat any other retailer I could find after their first timer coupon, and I checked for weeks!Anyway glad to say that my contacts arrived today.Ordered on 11/15/11. Shipped 11/16/11. Arrived 11/28/11. Took less than 10 business days.I'm located in Toronto, Canada so it was international shipping."
"I saw the ratings by other customers but decided to take a chance. I'm glad I did. I got an amazing price on contact lenses and my order arrived within a week of placing the order."
"I haven't ordered from Vision Direct in years and decided to do so again. I looked online and found coupons for 10% off and free shipping. I ordered on Sunday, they were shipped on Monday and I received the order today, Thursday. My only regret is I did not order last week when they were 25% off and free shipping."
"This is the first time I used Vision Direct. Placed an order online and received notice three days later saying is shipped, and expect delivery in three business days. Track the order online and see no movement after five business days. Called them to see if they could track down the order, “…give it 10 business days…”. What? Eight business days later, check online status, still no status change. Went to two local USPS in person to see if they could check, and according to their record, it was never received by the USPS, went to UPS, who originally sent it, no records there either. Called back Vision Direct eight business days after shipping, “…we can’t do anything till the tenth days…we could either send another one out or give you refund”. Tenth day came, called to get my refund back and told them what to do with the missing package. Amazed me how they made no attempt to track the order, make you wait 10 business days before they refund or send you another one. What a way to run business."
"WORST SERVICE EVER!The other was placed, no updates were given after two weeks of expecting the order. Everytime I could FINALLY talk to someone, the same story was told about delays.The order was cancelled and I was promised my money will be in my account in three days. it has been a week and NO MONEY!TERRIBLE SERVICETERRIBLE CUSTOMER SERVICEIMPOSSIBLE TO TALK TO SOMEONEWILL NEVER BUY FROM THIS USELESS PEOPLE!"
"I read the reviews here but figured that I would give it a go since it was the cheapest place by far for contacts. Well I ordered them on Monday, they shipped on Tuesday to say they would arrive the following Monday, and I got them on Friday. So basically, the cheapest contacts I could find, and I got eight boxes in four days. So overall I would recommend."
"I was stupid, I did not check this site before I placed my first & only order. I was hooked as they offered free shipping & a discount!! I used paypal to place my order. A week later I decided to check the status of the order on visiondirect's site, there was a note on the site that my paypal was denied! I called paypal only to find out that this co. never initiated a payment, paypal only received notification of the transaction. I was quite upset. I called this co. & was unable to get a decent explanation of the problem. However, the rep did say that the lens would be processed the next day. I called the co again today 10/3 since I still hadn't received my order, only to find out that the lens did not ship as I was told, & that tracking would be provided tonight for tomorrow's shipment! Needless to say I am through with this co. My experience leads me to believe that they are quite inept. Now the icing would be to receive the wrong lens, after waiting all this time."
"Used to be an excellent company. But I had a problem on my last order. I scanned my prescription and send it by email, and they said that there's no expiration date on it (it's still valid within the 1 year period). And they said that they tried calling my optical doctor twice without being picked up. I tried calling my optical and they picked up my phone call instantly. They refused having a three way call with me and the optical doctor, so that the doctor can verify my prescription. And they refused on making an attempt to call them again. Your company suck! I had a $150 order. You guys certainly don't want my business. I will go to some other company who's willing to go further for my order. Thanks for nothing!!!"
"Excellent Service! Ordered contacts online, was shipped out 1 day later and in my mailbox in less than a week! Half the price of some of the other online contact places I looked up. No problems or complaints. Would definatly use Vision Direct again for my contacts!"
"hi my name is sarai and i live in israel.........now i made an order throw "visiondirect" (although the reviews i read were not that good regarding there delivery time and there costumer service) now when i called to make an order i was really overwhelmed with the kindness of there service (so i dont understand how ppl said they are not!!!,because they are GREAT!!!i promise you)now not only did i get 15% off,the guy there offerd me FREE INT'L DELIVERY(a value of approx 20 usd)so i made my order and then needed to change somthing regarding it and called after about an hour and again got great service!!!my order was shipped THE NEXT DAY.but (and this is a BIG BUT)......then there was a problem,you see i made an order that weigh 8 pounds cause i bought alot of contact lenses solotions and they use a defferent shipper then usps,ups or fedex and there is somthing good about it because the shipping rate is VERY LOW(they have a permanent shipping rate for intl packeges witch is 20 usd and no matter the weight of the package!!! witch is amazing) compared to if they were using a deferent shipping service witch then could cost WAAAYYYYYYY MORE!!!now that said,this service does have its cons because you DO NOT GET ANY TRACKING NUMBER.and i hoped i would get the package after 2 weeks its been shipped but NO I DIDNTso i contacted them and they said that if the package will not be there from one month of my order then they can refund me or send me a new order so i kept on waiting.......well after a month and still didnt get my package i contacted them and they right away sent me a new order that was shipped the next day....................BUT........AFTER 1 DAY I FINALLY GOT MY ORIGINAL ORDER!!! sooooooo happy i contacted them to tell them that i got my order so they just told me to not pick up the new order they sent me that week so that when it arrives to the post office here in israe theyl would just send it back to them (so thats what i did,i just didnt go collect it)so to sum it up..........it took about 30 days from the moment i made an order till the moment i got my order. yes it takes a bit longer (allmost twice the time then normally other pacages take when they are sent for me from the u.s.) BUT THE GREAT COSTUMER SERVICE,GREAT CHEAP PRICES,HUGE RANGE OF PRODUCTS,AND THANK GOD LOOOOW INT'L SHIPPING RATES IS JUST WORTH THE EXTRA WAITING!!!) i cant reccomend them enough!!! THEY ARE GREAT! (even if there are some small cons to the overall experience)have fun :-)sarai from israel,ohhh and sorry if i have any spelling errors"
"To tell you the truth, I was little scared about the bad review about this company. But, nevertheless I wanted to give it a try since the price was very good. I ordered 2 years supply, almost 40% cheaper than the leading web company, free shipping and received it in 3 days.I am a happy customer. :)"
"Ordered and paid for my glasses with a cc. Two weeks after they was due, I rang to follow them up. Their message made me a little worried that I had been scammed an a quick Google search didn't exactly ease my mind, but I finally, after 5 weeks, I received my order. It happens to be 3 weeks after my wife’s birthday - so of course I had already had to run out and buy her another gift. Expensive cheap glasses, but at least they arrived."
Share your shopping experience and interact with1,963 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."