5/5

posted Jun-13-2012

"I was very impressed with Video One Repair in getting my Sony HD camera back in time as quoted. Sheryl spent the time to explain what needed to be repaired--very few companies seem to have retained that skill."

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5/5

posted May-31-2012

"Our firm provides video camcorder training to federal, state, county and local law enforcement agencies across North America and around the world. We have been business for 22 years. There is only one company that I trust to fix our camcorders: Video One! They are fast, honest and the prices are wonderful. I can recommend them without reservations and I do. Lots of our customers now send their gear to Video One.
Wadi' Sawabini
Sawabini& Associates LLC"

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5/5

posted May-25-2012

"I had a problem with a recently purchased Canon XL1. I had spoke with several on-line AV repair techs and the answer was always the same,"the camera will need to be sent to our facility and you're looking at $300 to $500".I found Video One Repair's website and called them. Almost immediately I was talking to a tech named Sherman. I described to Sherman what the previous techs had diagnosed on my XL1. The Video One tech asked me a series of questions as to what my camera was doing. Sherman then proceeded to tell me over the phone what my problem was and the incredibly simple procedure for "fixing it". Within 10 minutes I went from a having a totally non-functioning paper-weight to a fully operable camera again. So simple, (so obvious in retrospect anyway) It was a jaw-dropping moment for me. The tech could have easily said,"the camera will need to come our facility..." What I got instead(which was totally unexpected)was a professional, EXTREMELY knowledgeable,courteous, patient tech who took the time to listen to my problem and then proceeded to solve my problem without any concern as to whether the company got it's money first. The outcome could have been so different.
I was elated. I asked Sherman what I owed and he said "no charge". Twice in one day I was dumbfounded. Sherman then added, before I hung up, " if you have any questions or concerns over the operation of your camera, please don't hesitate to call us".
Thank you Sherman, and thank you Video One Repair for being the company you are. From this day forward I will not consider sending my AV equipment to ANYONE other than Video One Repair.
M.Wilson, MAJ,U.S.Army, ret'd"

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5/5

posted Mar-30-2012

"I had the misfortune of having a dust devil blow over my tripod here in Arizona and my beloved Sony VX2100 suffered some damage. I was heartbroken with the thoughts of sending it off to some stranger and spent quite a bit of time searching the Internet for possibilities. The more that I read about Video One, the more convinced I was to give them a try.

I shipped my camera along with a note detailing the issues I had found and just a couple of days later a very nice technician by the name of Sheryl called me to make sure she understood my concerns correctly. She said she would call back the next day after she had the opportunity to thoroughly look the camera over.

Just as promised, she called the next day and offered several options for repair and different pricings with no high pressure to sell additional services. What a pleasant way to do business. We discussed these and decided upon the best course of action. A couple of days later, I received an email saying the camera had been shipped via UPS and would arrive soon. I can't say how pleased I was to get the camera back in pristine condition and at a price that was far less than I had initially expected. I have recommended Video One to a couple of my friends who are as fussy as I am and know they will not be disappointed."

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5/5

posted Mar-29-2012

"I am a natural history film maker and two of my Sony camera rigs developed issues at the same time. This happened less than a week before leaving for a two week project. I contacted Video one Repair and explained the situation. Their staff was exceedingly helpful and prompt. Not only did I get to talk with the technician, Sheryl but the repairs were done on time and cost was very reasonable. To say I am happy would be a gross understatement.

The additional 6 month warrantee is a bonus too. I would highly recommend video one repair and will continue to use them instead of the camera manufacturers facility. "

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5/5

posted Feb-26-2012

"I have been the owner of a video production company in Colorado Springs since 2002 and I tend to burn through my cameras pretty quickly. I take good care of my equipment but they are in constant use. I started sending my cameras to Video One Repair in 2005. The first person I spoke with was Sherman at the repair shop and he won my business immediately. Not only did he know what he was talking about but he was also very friendly and personable. In 2005 they worked on a couple of my Sony VX2000 and since then they have repaired my VX2100s, FX1s and I just sent my two Sony Z1U cameras. They have replaced the mechanisms, heads, fixed back focus problems and did an over all cleaning. I get my cameras back within a couple of weeks looking brand new and I feel like I am shooting on a brand new camera. They even come with a 6 month warrantee which is transferable. A couple of times after they have been repaired by Video One, I sold them on eBay so the transferable warrantee is a value add for the sale! I highly recommend anyone that has a Sony camera that needs repaired to send it to Video One! "

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5/5

posted Feb-24-2012

"Recently I was confronted with a unique problem with my Sony FX-7. After trying to resolve the problem through my usual repair shop I realized they just didn't have my best interests at heart. After checking the Internet, looking for someone that might be experiencing a similar problem, I was alerted to VIDEO ONE REPAIR'S web page. I opened it up and was impressed with the quality and ease of navigation of the site. I saw that they welcomed calls to talk directly to a technician. I called and talked to Cheryl initially and she helped start my path to satisfaction. Ultimately I was able to begin the process of determining what was wrong with my camera. After numerous calls and consultations with Sherman VIDEO ONE REPAIR was able to insure that the 4 large productions I had quickly looming were able to be done. Besides having my FX-7 diagnosed and repaired, I was also able to purchase a reconditioned Sony FX-1000 at a very reasonable price, that I must say is a beautiful camera. A few things that I was most impressed with was VIDEO ONE REPAIR'S accessibility and how they gave me excellent attention. They kept on top of my situation and consistently returned my calls in a very timely manner. The information and advice they gave me was accurate and right on time. Next, their policy of free diagnose and free return shipping even if you ultimately decide not have your camera fixed is far better than any I've run across to date. The six month warranty on the entire camera for repair or purchase is the best I've encountered, even better then what is offered on a new purchase from any company. Thank you once again VIDEO ONE REPAIR for all your help .I have informed all my fellow videographers of your supreme dedication to your customers."

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5/5

posted Jan-13-2012

" From the initial phone call asking questions down to my camera arriving safely home, I couldn't be more happy with the kindness, professionalism , and extreme attention to customer satisfaction. I never realized that having something repaired could be a pleasurable experience. "

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5/5

posted Sep-01-2010

"OK, here's a quick review on Video One Repair... hope people can get something out of it.

I called them for some issues I was having with my Sony VX2000. I was getting audio dropouts on recordings, tape lock-ups while in playback mode and the jog dial was sticking (yeah, it really sucked!). I was really not wanting to go to any repair shop in my home town because I don't hear good things about any of them at all and they charge $65+ just to look at the camera.

Anyway, I found Video one on google and called them and they seemed really knowledgeable. They ONLY work on Sony and Canon prosumer cameras, so they really know their stuff (sorry if you've got a Panasonic cam... they don't work on those). They were really nice over the phone too.. I even talked to the owner, Sherman a couple times and he gladly took the time to address my concerns with the camera.

Turnaround was quick too... sent the camera in on Wednesday and they had it back to me the following Friday... so that's 9 days total including 2 days shipping both ways, me thinking about whether I wanted to fix it or not for a day and a half ($580 to rebuild the entire tape drive and fix the jog dial.. not bad), and a weekend in there too. So their part basically took a day! Camera came back clean and in perfect working order for all issues.

Oh, and the best part is they have a 6 month guarantee on ANY ISSUES you have with your camcorder! EVEN IF IT'S NOT THE ISSUE THEY FIXED! Of course they said not for water damage or physical damage etc... but WOW! I've NEVER heard of a company doing that!

So bottom line, if you have a Sony or Canon prosumer camera, I recommend you check them out. It's free for them to look at the camera and free shipping back to you, so you just have to ship it to them (was about $18 for me). Their website is http://www.videoonerepair.com

Oh, and I also did a video review that you can check out here (yeah, you could say I'm impressed!): http://www.youtube.com/watch?v=oC64Ox4IqEk&feature=player_embedded
"

This review was modified by ericsreview1 on September 01 2010 12:34:58 AM

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5/5

posted Feb-10-2010

"I am very pleased with EVERY aspect of working with Video One Repair. I called the 800# to speak with a tech, who was very well spoken and answered my questions without me feeling rushed or like I was wasting his time.

I sent in my VX2100, and a few days later received a call with the estimate. The woman was very polite and explained the cost and what was wrong. I agreed to the repairs, and received the camera back within the promised time frame.

Upon opening the box, the camera even LOOKED brand new (they had cleaned it inside AND out). I tested it right away and the picture looks as clear as the day I bought it.
The receipt clearly had all work and all parts listed for my records.

I would highly recommend Video One Repair for any Sony or Canon user, and will be using them again when my cameras need service in the future.

-Chris Bryant
Bryant Productions"

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4/5

posted Mar-27-2007

"Shipped my Gl1 for a free estimate. They didn't call me back as promised. Called them and the price they quoted seemed too high. I emailed them and asked them to return the camera (they offer free return shipping). A week later they had not responded so i called them and they said it was shipped and would reach me the next day (which ended up being 2 days . . . which is fine). I am greatful for the free estimate and return of the camera."

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5/5

posted Aug-07-2006

"Professional, reliable, and accurate repair service. They did an outstanding job fixing my Canon XL1s. I decided to trust them with my "baby", and Iwas not disappointed!I was able to sell it on ebay with no problem, thanks to their 6 months warranty! They worth every penny I spent on their service.

Highly recommended!"

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